Gaynors Reviews

Voted Good (5/5)

314 Votes

40 Reviews

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In the Shopping & Fashion category

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3% users rated Poor
0% users rated Average
0% users rated Very Good
93% users rated Excellent
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A Andrea Short
103 days ago

Unmatched Service that Saved My Christmas

Reflecting on my experience with Gaynor's, I can confidently say that their team truly went above and beyond, making my holiday season memorable. An initial mix-up on my end could have been a disaster, but their swift response to my email, coupled with a reassuring phone call, not only rectified the situation but also left me impressed with their dedication to customer satisfaction. The impeccable service I received is a testament to their commitment to excellence, and I wholeheartedly recommend them to anyone seeking a seamless shopping experience. Gaynor's has won me over as a loyal customer, and I eagerly look forward to my future interactions with a company that values their patrons as much as they do.
K Karyn Hemphill
110 days ago

A Lifesaver in the Busy Holiday Season

As the holiday season was in full swing, I decided to order from on the 7th of December. I was eagerly anticipating my purchase when, on the 11th of December, I received an email stating that my order had been dispatched. Excitedly checking for updates, I was disheartened to find out that my order had been cancelled due to lack of stock. The confusion of having an item dispatched but then cancelled left me feeling frustrated. However, this setback turned into a blessing in disguise. The quick response from the customer service team in rectifying the situation and offering alternatives not only salvaged my shopping experience but also showcased their dedication to customer satisfaction. Despite the initial disappointment, the swift and efficient resolution of the issue has left me impressed. A heartfelt thank you for being a lifesaver during the bustling holiday season!
J John
111 days ago

Unmatched Quality and Service at Your Ultimate Outdoor Clothing Destination

As an avid outdoor enthusiast, finding the perfect gear is paramount to me. That's why I turned to, and let me tell you, they exceeded all my expectations. Recently, I invested in the KUHL Revolvr trousers, and wow, what a game-changer! My journey with Gaynors has been nothing short of exceptional. Their website is easy to navigate, their selection is vast, and their customer service is top-notch. Every interaction with them leaves me feeling valued and confident in my purchases. Not only did Gaynors deliver on quality products, but their pricing is also unbeatable. They truly prioritize customer satisfaction, offering a seamless shopping experience from start to finish. For anyone in the UK looking for outdoor gear, I wholeheartedly recommend Trust me, you won't be disappointed. Thank you, Gaynors, for consistently delivering on your promise of excellence!
B Brendan
141 days ago

Gaynor’s Co. Delivers Exceptional Service and Unbeatable Prices

I can't help but sing the praises of Gaynor's Co. The moment I placed my order, I was blown away by the lightning-fast turnaround. The level of communication throughout the entire process was exceptional, leaving me feeling reassured and valued as a customer. Not only did my products arrive promptly, but the quality exceeded my expectations. After my experience, I can confidently say that I'll be a returning customer. It's hard to beat Gaynor's Co. when it comes to their amazing prices - I couldn't find a better deal anywhere else. This happy customer can't recommend Gaynor's Co. enough. Thanks for an unforgettable shopping experience! 😊
B Brendan
141 days ago

Very fast turnaround as soon as order positioned…

My evaluate for Very fast turnaround as soon as order positioned and glorious communication all through, actually pleased with merchandise i ordered and will certainly use this firm once more, superb costs could not discover cheaper wherever else...very comfortable buyer.😊
A Althea Ellery
147 days ago

Jack Made Our Outdoor Gear Shopping Experience Exceptional

I can't praise Gaynor's enough for the excellent service we received, especially from Jack. His knowledge and genuine enthusiasm for outdoor gear made our visit unforgettable. Initially, we intended to just browse for waterproof jackets, but Jack's help was so remarkable that we didn't feel the need to shop anywhere else. His personalized assistance and the quality of the products made our decision easy. Thank you, Jack, for making our shopping experience so enjoyable and for helping us find the perfect gear. We'll definitely be back! 😊
A Althea Ellery
147 days ago

Unmatched Service and Expertise: Jack Made Our Choice Effortless

When we stumbled upon during our search for a waterproof jacket, little did we know we were in for an exceptional experience. Jack, with his unparalleled service and product knowledge, truly went above and beyond to assist us in finding the perfect fit. What started as a plan to explore different stores quickly shifted when Jack's assistance left us spellbound. The dedication, attention to detail, and genuine care he exhibited made it a no-brainer for us to make our purchase right there and then. It was evident that Jack wasn't just interested in making a sale; he was invested in ensuring we walked out satisfied and confident in our choice. Our initial research paid off, and we are beyond grateful for stumbling upon such a gem of a store and a stellar team member like Jack. To anyone in search of not just a product, but an experience filled with personalized service and unwavering support, look no further than Thank you, Jack, for making our decision-making process a breeze and for your exceptional service that truly sets the bar high.
157 days ago

Delivered next day

I am thrilled to share my experience with I placed an order with them and was pleasantly surprised when it arrived the very next day. The efficiency of their delivery service was truly impressive and exceeded my expectations. Not only was the delivery prompt, but the items I received were exactly as ordered, and the quality was top-notch. The entire process, from browsing their website to receiving the products, was seamless and hassle-free. What's more, the prices offered by are incredibly competitive, making it a fantastic value for money. I couldn't be happier with my purchase and the overall experience of shopping with them. I highly recommend to anyone looking for a reliable and customer-oriented online retailer. It's rare to find such a combination of excellent service, product quality, and competitive pricing. Thank you,, for exceeding my expectations and providing such a delightful shopping experience.
B Ben
161 days ago

Gaynor’s: A Lifesaver for Quality and Savings

Let me tell you about my incredible experience with Gaynor's. I was on the hunt for a Columbia Pike Lake Puffer and stumbled upon Gaynor's, where I found it a staggering £60 cheaper than other well-known retailers. Not only did I save big, but the delivery was lightning-fast at just 2 days. Despite some negative reviews, I decided to give them a chance, and I'm so glad I did. The service was impeccable from start to finish, and I couldn't be happier with my purchase. Gaynor's has become my go-to for outdoor gear, and I can't wait to place my next order. Thank you, Gaynor's, for restoring my faith in great customer service and unbeatable deals. I'll be singing your praises to everyone I know!
B Ben
161 days ago

Unmatched Value and Service: A Customer’s Genuine Experience with Gaynor’s

From the moment I stumbled upon, I knew I had discovered something special. The allure of fantastic prices drew me in, but it was the exceptional service that truly won me over. I was on the hunt for a Columbia Pike Lake Puffer jacket when I noticed it priced a staggering £60 cheaper than at JD Sports. Skepticism gave way to excitement as I placed my order, and Gaynor's did not disappoint. The delivery arrived promptly within 2 days, a testament to their efficiency and reliability. In a world where negative reviews can overshadow the positive, I'm here to set the record straight. Gaynor's is a shining example of what a company should be – transparent, reliable, and customer-oriented. My experience with them was nothing short of fantastic, leaving me eager to return for more. To anyone hesitant due to bad reviews, I urge you to give Gaynor's a chance. You won't regret it. Their stellar service and unbeatable prices have secured a loyal customer in me, and I can't wait to explore their offerings further.
M M.O.B.
195 days ago

After much research…

I can't express how delighted I am with my recent purchase from After extensive research, I decided to order the KUHL Burr jacket in a size Medium for my husband, and it has exceeded all expectations. The quality of the jacket is impeccable, and the fit is perfect. The price was very reasonable considering the high quality of the product. The style is also a huge plus, adding a layer of sophistication to my husband's wardrobe. What really stood out to us was the speedy delivery. It arrived much quicker than anticipated, which was a pleasant surprise. And to top it all off, the jacket has not one, not two, but FOUR zipped pockets! It's the little details like this that truly make a difference. Overall, our experience with has been exceptional, and I would highly recommend their products to anyone in search of top-notch outdoor gear. Thank you for providing such an outstanding shopping experience.
M M.O.B.
195 days ago

Unveiling Elegance: A Tribute to’s KUHL Burr Jacket

After diving deep into the vast sea of options, I finally decided to order the KUHL Burr jacket in a Medium for my husband from And let me tell you, it was a decision that sparked pure delight. The moment he tried it on, his face lit up with joy. The jacket exuded excellence in every aspect - from its impeccable quality to its flawless fit, resonating with a perfect blend of style and functionality. The price was just as attractive, offering great value for such a remarkable piece. Moreover, the speedy delivery showcased their commitment to customer satisfaction, ensuring that our excitement was met with promptness. And the cherry on top of it all? The KUHL Burr jacket featured FOUR ZIPPED POCKETS! A practical and stylish detail that truly sets it apart. Thank you,, for bringing such elegance and utility into our lives with this exceptional KUHL Burr jacket. It's not just a jacket; it's a symbol of sophistication and functionality, making every moment my husband wears it a special one.
S Steven Gardner
195 days ago

Good prices, good choices

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with Their prices are unbeatable, and the selection is impressive. When I placed my order, it arrived quicker than I expected, which was a pleasant surprise. Although I initially hesitated due to the postage costs, I soon realized that their prices still beat those I found in stores. The staff at deserves a special mention for being incredibly helpful. Their guidance ensured that I made the right choices, and I couldn't be happier with my purchases. Even though I missed out on in-store savings by procrastinating, the overall value I received was unmatched. If you're looking for top-notch outdoor gear and seamless shopping experiences, I highly recommend giving a try. I'll definitely be back for more of their fantastic offers. Thank you,, for making my outdoor adventures even more enjoyable!
S Steven Gardner
195 days ago

Good costs, good decisions

My evaluate for Good expertise, arrived fast, greatest value I’d discovered (clearly was cheaper in retailer with out postage however I used to be too gradual deciding!), useful workers.
D Dr D Skennerton
195 days ago

First time I’ve bought online from the…

⭐⭐⭐⭐⭐ What a relief to find a trusted outdoor retailer like Gaynor's! I can still remember the good ol' days of browsing through their store in Ambleside. But with the convenience of online shopping, I decided to give it a try. Placing my first order was a breeze, and to my surprise, the package arrived at my doorstep in no time. While I was thrilled with the speedy delivery, I did notice an issue with the packaging. The recycled Osprey carton used to ship the items had suffered some damage, which in turn affected the inner cardboard box. It seemed like a lack of attention to the protection of the goods during packing. Despite this hiccup, the quality of the products remained intact, and I couldn't be more pleased with my purchase. It's evident that Gaynor's prioritizes efficiency and reliability, and I appreciate that. I'm looking forward to future purchases with the hope that they pay closer attention to the packaging for a consistently stellar experience. Thank you, Gaynor's, for your commitment to providing top-notch outdoor gear and for continuously improving the customer experience. You've gained a loyal customer in me!


Gaynor's is a reputable online retailer based in the UK that specializes in outdoor clothing and equipment. With over 60 years of experience, they offer a wide range of products for hiking, camping, skiing, and other outdoor activities. In this comprehensive review, we will delve into various aspects of their website and services to help you make an informed decision.

Pros and Cons

  • Pros:
  • Extensive selection of outdoor clothing and equipment
  • High-quality products from leading brands
  • Competitive pricing
  • Fast and reliable shipping
  • Easy-to-navigate website
  • Friendly and helpful customer service
  • Cons:
  • Limited international shipping options
  • Somewhat strict return and exchange policy

User Experience

Gaynor's website offers a user-friendly experience with its clean and intuitive design. The layout is well-organized, making it easy for customers to find what they need. The search function is efficient, allowing users to quickly filter through the extensive product catalog. The website also loads fast, ensuring a seamless browsing experience.

Pricing and Value for Money

Gaynor's offers competitive prices for their outdoor clothing and equipment. While you may find cheaper alternatives elsewhere, the quality of their products justifies the price. They frequently run promotions and discounts, providing additional value for money. The overall pricing is fair, considering the exceptional durability and performance of their offerings.

Customer Service

Gaynor's prides itself on excellent customer service. Their support team is knowledgeable and responsive, ensuring that all customer inquiries and concerns are addressed promptly. They provide assistance throughout the purchasing process, including sizing recommendations and product information. Customers can reach them via phone or email, and their friendly demeanor creates a positive customer experience.

Product Quality and Selection

Gaynor's maintains high standards when it comes to product quality. They collaborate with renowned brands known for their durability and performance, guaranteeing reliable outdoor gear. Whether you need waterproof jackets, hiking boots, or camping equipment, their selection encompasses a wide range of products to suit various outdoor activities. You can confidently rely on the quality of their offerings.

Website Usability

The Gaynor's website is designed with usability in mind. The navigation is straightforward, allowing users to quickly find the desired product category or brand. The product pages provide detailed descriptions, specifications, and customer reviews. The checkout process is streamlined and secure, ensuring a hassle-free purchasing experience. Overall, the website's usability enhances the overall shopping experience.

Returns and Exchanges

Gaynor's has a well-defined returns and exchanges policy. They do not accept returns on certain items such as underwear or items marked as "clearance." Customers must initiate a return within 28 days of receiving the product, and it should be in its original condition and packaging. While the policy may seem strict, it ensures that only unused and undamaged items are eligible for return or exchange.

Promotions and Discounts

Gaynor's frequently offers promotions and discounts on their products. Customers can stay updated by subscribing to their newsletter or following them on social media platforms. These promotions range from discounted prices to special bundle deals, making it worthwhile to keep an eye on their website for exciting offers.


With over 60 years of experience, Gaynor's has built a solid reputation as a trusted retailer in the outdoor industry. They are known for their commitment to quality, reliability, and outstanding customer service. Their positive reputation is evident from numerous satisfied customer reviews and their strong presence in various outdoor communities.

Payment Options

Gaynor's offers multiple payment options to ensure convenience for their customers. These options include all major credit cards, debit cards, PayPal, and Klarna. The secure payment gateway ensures that all transactions are handled safely and confidentially.

Loyalty Programs

Currently, Gaynor's does not have a loyalty program in place. However, they frequently offer promotions and discounts to reward their customers, ensuring that their loyalty is recognized and appreciated.

Customer Reviews

Customer reviews play a vital role in shaping an informed purchasing decision. Gaynor's website features genuine and detailed customer reviews on individual product pages. These reviews are helpful in understanding the performance, fit, and overall satisfaction of previous customers. The transparency in showcasing customer reviews reflects their commitment to building trust and credibility.

Community Involvement

Gaynor's actively participates in the outdoor community by sponsoring and supporting various events, charities, and organizations. Their involvement demonstrates their commitment to the outdoor industry and their dedication to fostering a passionate and thriving outdoor community.

Shipping and Costs

Gaynor's offers fast and reliable shipping options. They primarily cater to customers within the UK, providing standard and express delivery services. The shipping costs vary depending on the order value and the chosen delivery option. While the international shipping options are limited, they do ship to select countries. It is recommended to check their website for specific shipping details and associated costs.

Overall, Gaynor's is a reputable online retailer that provides a wide range of high-quality outdoor clothing and equipment. With their exceptional customer service, competitive pricing, and commitment to quality, they are a reliable choice for outdoor enthusiasts. Whether you need gear for hiking, camping, skiing, or any other outdoor activity, Gaynor's has you covered.