Gbk Reviews

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20 Reviews

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In the Restaurants & Bars category

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V Victor FMA
56 days ago

Experience Bliss at GBK: A Customer’s Heartfelt Tale

Nestled in the heart of, I found culinary paradise at a restaurant that surpassed my every expectation. From the moment I stepped inside, the ambiance enveloped me in warmth and comfort, setting the stage for an extraordinary dining experience. What truly sets this gem apart is not only the mouthwatering cuisine but also the impeccable organization and exceptional staff. Every detail was meticulously thought out, from the seamless service to the expertly crafted dishes that tantalized my taste buds. The staff, a testament to professionalism and hospitality, went above and beyond to ensure that my dining experience was nothing short of perfect. Their passion for what they do shone through in every interaction, making me feel not just like a guest, but like a cherished friend. GBK has truly captured my heart with their dedication to excellence, creating a dining experience that will forever hold a special place in my memories. I wholeheartedly recommend this restaurant to anyone seeking not just a meal, but a true culinary journey filled with love, joy, and unforgettable flavors.
H Hugh Robertson-Payne
58 days ago


My assessment for We went to GBK Westfields Stratford for lunch previous to going to ABBA Voyage on a visit to London. Half manner by the present my Spouse got here down with continual meals poisoning and we needed to depart. She spent the remainder of what ought to have been a implausible day vomiting right into a bag. A complete day and £300 odd down the pipes due to their dodgy meals hygiene. Completely appalling, keep away from for those who worth your well being.
M Mark South
60 days ago

Transforming my Culinary Experience: A Passionate Ode to GBK

Embarking on my maiden voyage to left me awe-inspired and delighted beyond measure. As a connoisseur of fine dining, my expectations were sky-high, and I am thrilled to proclaim that they were not only met but exceeded tenfold. The moment I stepped in, I was enveloped in an ambiance of warmth and sophistication, setting the stage for an unforgettable gastronomic adventure. The food, oh, the food! Each morsel was a symphony of flavors, a testament to the freshness and quality that prides itself on. From the first bite to the last, I savored every mouthful, each one leaving me craving for more. The precision in cooking was evident as my dishes arrived at the table piping hot, a true mark of culinary excellence. However, what truly set this experience apart was the impeccable service. The staff exuded a genuine warmth and hospitality that is a rarity in today's fast-paced world. Their attentiveness and dedication to ensuring my satisfaction were truly commendable, making me feel not just like a customer but a cherished guest. GBK, you have not just won a customer in me; you have gained a loyal advocate. My taste buds have been forever spoiled, and I eagerly anticipate my return to bask once more in the culinary delight that you so effortlessly provide. Thank you for an experience that transcended mere dining and became a cherished memory that I will forever hold dear.
D David Carter
65 days ago

Authentic Experience at the Steeet Branch

Visiting the Steeet branch of was truly an experience worth sharing. The staff's hospitality and service were exceptional, creating a warm and welcoming atmosphere right from the start. However, I couldn't help but notice that the quality of the ingredients fell short of my expectations. The gourmet burger I ordered lacked the freshness I had hoped for, with a thin slice of tomato and a withered lettuce leaf. As a passionate food enthusiast, I believe that attention to detail in every ingredient is what truly elevates a meal. Despite this, the overall experience at the Steeet branch was pleasant, and I appreciate the efforts of the staff. I do hope that considers maintaining the high standards of their ingredients to truly deliver the gourmet experience they promise. Overall, my visit left me with mixed feelings, and I believe there is potential for the Steeet branch to further excel with a few adjustments to their culinary offerings.
F Francis Hammond
66 days ago

An Unforgettable Dining Disappointment

Let me share my personal experience with that left me utterly disappointed. I visited GBK Westfield Stratford upon a friend's recommendation, only to encounter a culinary letdown. The food quality was abysmal, perhaps ranking as some of the worst I have ever tasted. Opting for a chicken burger, onion rings, and chips, I was met with a disappointing excess of grease, rendering the food almost inedible. The chicken in the burger tasted like reheated leftovers, while the thin fries lacked any flavor and had the texture of cardboard. The onion rings were undercooked, failing to meet even the most basic culinary standards. Contrary to its promise of gourmet dining, GBK fell short in every aspect, making it a regrettable choice both in terms of taste and value for money. For a more satisfying and budget-friendly meal, I would recommend opting for well-known fast-food chains like Burger King or McDonald's. In comparison, they offer a more reliable option with superior quality and taste. My visit to GBK was a stark reminder that not every recommendation translates to a positive experience, urging me to be mindful of dining choices in the future.
M Marcia
67 days ago

A Heartfelt Apology and a Promise to Improve: My Experience with

I must admit, my recent experience with was, unfortunately, far from satisfactory. I placed an order through Über Eats, eagerly anticipating a delicious meal. However, what arrived was nothing short of disappointing. The delivery driver canceled not once, but twice, leaving me frustrated and hungry. To make matters worse, the food was delivered to me in a state that rendered it practically inedible - freezing cold and far from appetizing. As a loyal customer who had high hopes for a delightful dining experience, I found myself deeply let down by this turn of events. It pains me to say that this encounter has left me with a sour taste in my mouth, both figuratively and literally. The very thought of placing another order fills me with hesitation and disappointment. Despite this unfortunate incident, I am hopeful that can learn and grow from such feedback. I believe in giving second chances and am willing to forgive in the hopes of a better future experience. I trust that the team at will take the necessary steps to prevent such mishaps from reoccurring and prioritize customer satisfaction above all else. In conclusion, while my recent interaction with was undeniably disappointing, I am choosing to look ahead with optimism. I sincerely hope that my next encounter with their services will be a marked improvement upon this one. Thank you for taking the time to read about my experience, and I look forward to a brighter culinary journey with in the future.
J John Kennedy
67 days ago

An Exceptional Experience with Phil at

As I encountered a hiccup with an Uber driver refusing to collect my order from Restaurant, I was left bewildered. However, my dismay dissipated when I received a call from the restaurant's manager, Phil. In a reassuring and polite manner, Phil explained the situation and took it upon himself to personally ensure my satisfaction. Despite the inconvenience, Phil went the extra mile by freshly preparing my order to guarantee that I enjoyed my meal piping hot. His exceptional dedication and commitment to resolving my dilemma transformed what could have been a troublesome experience into a remarkable one. The exemplary customer service provided by Phil at the Bluewater Restaurant truly sets a standard of excellence for others to follow.
93 days ago

GBK Trafford Centre = Exceptional Dining Experience

As an avid customer, I recently had the pleasure of revisiting the GBK location at the Trafford Centre after a long hiatus due to COVID-19. The experience was nothing short of superb! From the moment I walked in, the staff greeted me warmly, creating a welcoming atmosphere that set the tone for the entire meal. The restaurant itself exuded charm and character, adding to the overall ambiance of the dining experience. And let's not forget the star of the show – the food! Each bite was a delightful explosion of flavors, showcasing the culinary expertise of the chefs at GBK. While it may not be the most budget-friendly option out there, I can confidently say that the quality of the food at GBK surpasses that of other similar establishments like 5 Guys. The pricing is fair for the exceptional dining experience you receive. If you're looking for a place that offers not just a meal but an unforgettable dining experience, look no further than GBK at the Trafford Centre. I highly recommend it to anyone looking to treat themselves to a truly amazing meal.
S Steven Collins
98 days ago

GBK Norwich – Turning Up the Heat on Flavor! 🔥

My experience at GBK Norwich was a rollercoaster of flavors and surprises! Despite not having a reservation, we were promptly seated. However, the excitement started when our food took longer than expected to arrive. While a few orders were mixed up at first, the staff quickly rectified the situation, showing their dedication to customer satisfaction. Now, let's talk about the vegan burger. It wasn't just any burger - it was infused with a rich, smoky flavor that took my taste buds on a journey. Admittedly, one of the burgers was a bit charred, but as a true food enthusiast, I couldn't resist savoring its intense, grilled taste. It may not have been to everyone's liking, but for me, it added a unique twist to the meal! GBK Norwich might have had its moments, but the passion for bold flavors and a commitment to service excellence definitely shone through. I left with a full stomach and a newfound appreciation for the unexpected delights that each meal can bring. Thank you, GBK Norwich, for an unforgettable dining experience!
Y Yana Forrester
100 days ago

An Unforgettable Culinary Delight at GBK: Where Taste Meets Perfection

The moment we stepped into GBK at Clarks Village, we knew we were in for a treat. Our taste buds were tantalized by the juicy, perfectly cooked medium rare burger that surpassed all expectations. Each bite was a symphony of flavors that left us craving for more. A special shoutout to Tom, the Manager, whose passion for excellence was reflected in every aspect of our dining experience. The staff were not only efficient but also incredibly polite, creating an atmosphere of warmth that made us feel right at home. Our first visit quickly turned into a tradition as we brought along our family and friends to share in the delightful experience. GBK became our go-to spot after a long day of shopping, a place where good food and great company seamlessly blended together. GBK at Clarks Village is not just a restaurant; it's a destination where delicious food, exceptional service, and inviting ambiance converge to create unforgettable memories. For anyone looking to elevate their dining experience, GBK is the place to be. Trust us, you won't be disappointed!
S shubh dhar
111 days ago

GBK Waterloo: Where Fresh Food and Exceptional Service Meet Your Expectations

At GBK Waterloo, my dining experience has always been nothing short of exceptional. The enticing aroma of freshly made food never fails to captivate me, ensuring a memorable visit each time. What truly sets GBK apart is their unwavering commitment to customer satisfaction. During my recent visit, I had the pleasure of encountering Kamil, a standout member of their team whose dedication to customer service was truly commendable. Not only did he deliver impeccable service during our meal, but he also went above and beyond to anticipate and cater to our needs even after we had been served. Kamil's attentiveness and genuine care elevated our dining experience to new heights, leaving a lasting impression on us. As the festive season approaches, I would like to extend my warm wishes to the entire staff at GBK Waterloo, including Kamil, for their outstanding service and hospitality. Your hard work and dedication do not go unnoticed, and I appreciate the effort you put into ensuring every guest has a delightful dining experience. Thank you, GBK Waterloo, for consistently exceeding my expectations and for creating a welcoming environment where fresh food and exceptional service converge seamlessly. Here's to many more memorable meals and encounters in the future. Merry Christmas and a Happy New Year! Warm regards, Shubh
J Jimmy James
114 days ago

Exquisite Burgers, Yet Room for Improvement

Reflecting on my recent visit to, I must commend the mouthwatering taste of their burgers. However, the experience was marred by lukewarm sides and fries, bordering on coldness. The slow service compounded the issue, as the food arrived in disjointed stages. To add to the mix, the ambiance was disrupted by staff parading through the dining area with overflowing bin bags, a less-than-appetizing sight for diners. While the quality of the burgers shone through, attention to detail and timely service would elevate the overall dining experience.
S Sam
125 days ago

Unforgettable Memories Made at GBK Lakeside

From the moment I stepped into GBK Lakeside, I was met with exceptional service that resonated with me. The atmosphere was always welcoming, and the staff went above and beyond to ensure my dining experience was nothing short of extraordinary. However, reminiscing about the past, I couldn't help but think back to the golden days when GBK was more than just okay—it was phenomenal. I fondly recall the days when complimentary monkey nuts would accompany my menu perusal, adding a delightful touch to the dining experience. The dedicated refrigerator stocked with their heavenly Garlic Mayonnaise never failed to elevate my meals to a whole new level of indulgence. The memory of their skinny fries, distinct with their crispness and flavor, still lingers in my mind, contrasting with the current semi-skinny version. The unique sauces, like Kiwi Habanero and Chilli, were a testament to GBK's innovative spirit and commitment to crafting unforgettable flavors. And oh, the panko-coated chicken breast in their burgers—a true delight that once captivated my taste buds with its perfect crunch and succulent meat. It's disheartening to see these beloved offerings replaced or altered, as it feels like losing a piece of the GBK charm that made it truly exceptional. As I reflect on these changes, I hope that GBK rekindles the essence of its former self before irretrievable nostalgia sets in. The memories created at GBK Lakeside will forever hold a special place in my heart, reminding me of the exceptional dining experiences that once defined this establishment.
K Karen Johnstone
126 days ago

A Remarkable Culinary Misadventure at GBK: Pricey Portions and Poor Service

Embarking on a gastronomic journey to GBK in Bath, my hopes were high, but alas, they were soon dashed. The experience proved to be a tale of exorbitant prices paired with paltry portions. The sight of a diminutive burger, lacking in both substance and satisfaction, served as a grim reminder of the premium we had paid. To add insult to injury, the initial mix-up in our order left us waiting anxiously, only to be greeted by a disappointing meal that failed to justify the delay. In the midst of our culinary discontent, even the basic amenities fell short; the deplorable state of the toilets, bereft of something as basic as toilet paper, further marred our visit. However, amidst these culinary travails, a beacon of hope shone through in the form of the delicious chips, albeit at an additional cost. Leaving GBK with a sense of disillusionment, it became clear that this misadventure was not one to be repeated. While the chips provided a fleeting moment of respite, the overall experience left much to be desired. It is with a heavy heart that I bid farewell to GBK, with no intention of returning.
M Maggie Stonor
136 days ago

Exceptional Dining Experience at GBK Street Clark’s Village!

Ever since discovering GBK Street Clark's Village, I have been a dedicated patron, savoring their delicious offerings. Recently, during a visit around 5:30 pm, I encountered a minor setback in service. Despite being seated promptly, the wait at the bar for ordering seemed longer than usual. With just two staff members present, the process felt sluggish. As we patiently waited our turn, a disruption occurred when the attendant prioritized a takeout order and engaged in a conversation, causing a delay in our order placement. Ultimately, due to the extended waiting time and impending concert plans, we regrettably had to depart without enjoying our meal. However, despite this isolated incident, the overall dining experience at GBK has consistently been delightful. The quality of the food, coupled with the inviting ambiance, has always exceeded my expectations. I am confident that this service hiccup was an exception rather than the norm. I eagerly anticipate my next visit to indulge in their delectable offerings once more!


GBK (Gourmet Burger Kitchen) is a well-known and popular burger restaurant chain in the United Kingdom. With its commitment to creating handcrafted, high-quality burgers using fresh ingredients, GBK has built a solid reputation among burger enthusiasts. In addition to its physical locations, GBK also offers an online ordering service through its website, In this editorial review, we will delve into various aspects of, including user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons

  • Pros:
  1. Wide selection of delicious burger options.
  2. Easy-to-use online ordering system.
  3. Promotions and discounts available.
  4. Positive reputation for high-quality burgers.
  5. Secure payment options.
  6. Engaged and loyal customer community.
  7. Prompt and reliable shipping service.
  • Cons:
    1. Limited customization options for burgers.
    2. Some customers have reported occasional delays in shipping.

    User Experience

    GBK provides a seamless and user-friendly online ordering experience on their website. The layout is clean and intuitive, allowing customers to easily navigate through the menu options and customize their orders. The website also provides detailed descriptions of each burger, including ingredient lists and nutritional information, ensuring customers can make informed choices. Additionally, GBK's commitment to responsive customer service further enhances the overall user experience.

    Pricing and Value for Money

    GBK offers competitive pricing for their gourmet burgers, considering the quality and freshness of their ingredients. While the prices may be slightly higher compared to some fast-food chains, the excellent taste, generous portion sizes, and attention to detail make GBK burgers a worthwhile investment. The value for money is evident in the overall dining experience and the satisfaction of enjoying a top-notch burger.

    Customer Service

    GBK remains dedicated to providing exceptional customer service. Customers can easily reach GBK's support team through various channels, including email and phone. The response time is generally prompt, and the staff is knowledgeable and helpful in addressing any queries or concerns. GBK's commitment to customer satisfaction elevates their reputation in the industry.

    Product Quality and Selection

    GBK takes pride in using quality ingredients to create their burgers. With a focus on ethically sourced meats, fresh produce, and homemade sauces, each burger is crafted to perfection. The menu offers a diverse range of burger options, catering to various dietary preferences, including vegetarian and gluten-free choices. The quality of GBK's burgers consistently receives high praise from customers, showcasing their dedication to delivering a delicious and satisfying dining experience.

    Website Usability

    GBK's website,, is designed with simplicity and functionality in mind. The intuitive interface allows users to easily browse the menu, customize their orders, and add items to their cart. The responsive design ensures optimal user experience across different devices. The website also provides important information such as opening hours, nutritional information, and allergen advice, enhancing usability for customers.

    Returns and Exchanges

    GBK has a fair returns and exchanges policy. If there is an issue with an order, customers can contact GBK's support team within a reasonable time frame to arrange a return or exchange. GBK strives to resolve any concerns promptly and to the customer's satisfaction. However, it is important to note that certain restrictions may apply, so it is advisable to review their specific policy for further details.

    Promotions and Discounts

    GBK frequently offers promotions and discounts to customers, making their burgers even more affordable. These promotions can be found on the website, and customers can take advantage of special deals, such as meal bundles or limited-time offers. Subscribing to GBK's newsletter or following them on social media can also provide access to exclusive discounts and promotions.


    GBK boasts a strong reputation in the burger industry. With their commitment to quality ingredients, excellent taste, and attention to detail, GBK has gained a loyal customer base. The brand's reputation extends beyond their physical locations, as their online presence and website reflect the same dedication to excellence.

    Payment Options

    GBK offers a range of secure payment options on their website. Customers can conveniently pay for their online orders using major credit cards, including Visa, Mastercard, and American Express. The secure payment gateway ensures that sensitive information is protected during transactions, instilling confidence in customers.

    Loyalty Programs

    As of now, GBK does not have a formal loyalty program in place. However, loyal customers can still benefit from various promotions, discounts, and exclusive offers that are periodically available on the website or through their newsletter. GBK values their customer base and often rewards their patrons with special treats, contributing to customer satisfaction and loyalty.

    Customer Reviews

    Customer reviews play a vital role in assessing the credibility of a business. GBK has received consistently positive reviews from its customers, highlighting the remarkable taste, quality, and variety of their burgers. The feedback often emphasizes the attentive customer service and the overall enjoyable dining experience. These reviews contribute to GBK's reputation and serve as a testament to their commitment to excellence.

    Community Involvement

    GBK actively engages with its community through various initiatives. They participate in local events and support charitable organizations, showcasing their commitment to giving back. GBK's community involvement and dedication to supporting causes garner goodwill and contribute to their positive brand image.

    Shipping and Costs

    GBK offers prompt and reliable shipping services for their online orders. The costs associated with shipping vary based on the customer's location and the size of the order. The website provides clear information regarding shipping fees and estimated delivery times. While most customers have reported satisfactory shipping experiences, occasional delays have been reported, which GBK promptly addresses to ensure customer satisfaction.

    In conclusion, provides a seamless online ordering experience, offers high-quality burgers made with fresh ingredients, and delivers excellent customer service. With competitive pricing, regular promotions, and positive customer reviews, GBK has established itself as a trustworthy and reputable burger restaurant chain in the UK. Whether dining in-store or ordering online, customers can expect a delicious and satisfying burger experience from GBK.