Users Voice for Gearbest

99% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Gearbest
Gearbest Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Oct 2019

Last updated by on 09 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 1 4.8 1 4.7 2.2 2.3
Oct 2022 1 4.2 2 4.5 1.4 3.6
Nov 2022 1 3.9 2.5 3.7 1.1 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 1 3.1 5 2.7 1.3 5
Line Chart for Rating of peer stores

gearbest.com

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Detailed Gearbest Review by

Introduction

Gearbest.com is a popular online retail platform that specializes in consumer electronics, gadgets, and fashion items. It was launched in 2013 and has since grown to become a leading provider of affordable and high-quality products from various categories. The website operates in over 250 countries and regions, with a reliable customer service team and a user-friendly interface.

Pros and Cons

Pros:
  • Wide selection of products from different categories such as electronics, fashion, appliances, and more.
  • Low prices and exclusive deals.
  • Free shipping on most products.
  • Excellent customer service
Cons:
  • Long delivery times (depending on location)
  • Some products may vary in quality or authenticity.

User Experience

The Gearbest website is easy to use and navigate. The homepage features a search bar, top-selling products, and promotions. Product pages display clear images and detailed descriptions. There is also a review section where customers can leave feedback on their experience with the product. Overall, the website provides a pleasant user experience.

Pricing and Value for Money

Gearbest offers competitive pricing and exclusive deals on their products. They also offer frequent promotions and discounts to their customers, which makes it an affordable choice for people looking for high-quality items at an affordable price.

Alternatives

There are many alternatives to Gearbest such as AliExpress, Amazon, and eBay. However, Gearbest offers a wide range of exclusive products and deals that set it apart from other online platforms.

Customer Service

The customer service team at Gearbest is reliable and offers excellent support. They respond quickly to inquiries and resolve issues with orders efficiently.

Product Quality and Selection

Gearbest offers a wide selection of products, and the quality varies depending on the product. However, they offer a 45-day money-back guarantee, and customers can return or exchange products if they are not satisfied.

Website Usability

The website is easy to use and navigate. It features well-organized categories and product pages that display valuable information. The checkout process is also intuitive and straightforward.

Returns and Exchanges

Gearbest offers a 45-day money-back guarantee on most products. If a customer is not satisfied with their purchase, they can return the product for a refund or exchange.

Promotions and Discounts

Gearbest offers frequent promotions and discounts on their products. Customers can receive exclusive deals by signing up for their newsletter or following their social media pages.

Reputation

Gearbest has a good reputation in the market, with satisfied customers from various countries. However, there have been some complaints about long delivery times and product quality.

Payment Options

Gearbest accepts various payment methods such as credit cards, PayPal, and wire transfer. They also offer a "pay later" option through Klarna.

Loyalty Programs

Gearbest does not have a loyalty program, but they offer exclusive deals and discounts to their regular customers.

Customer Reviews

Customers can leave reviews on products, and they are displayed on the product page. Reviews help other customers make informed decisions by providing valuable insight into the product's quality and functionality.

Community Involvement

Gearbest has an active community on their social media pages, where they share exclusive deals, promotion, and product updates. They also engage with their customers and respond to their queries and feedback.

Shipping and Costs

Gearbest offers free shipping on most products. However, delivery times can vary depending on the location. They also offer expedited shipping options at an additional cost.

Gearbest Recent User Reviews

User Rating

1 stars

114

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Reviewer Name: Giedrius Satkauskas

Review Submission Date: 2022-12-07

Review Title: You may not receive items you order
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Review Description: Avoid Gearbest at all costs - you may not receive items you order. And when that happens, Gearbest customer support does nothing to help. Their claims about money back guarantee or exceptional customer service are completely false. It is a very unreliable company - avoid avoid avoid.I have asked for refund 20 times already and still have not received it. It is just a waste of my time.I will be suing Gearbest on order I have not received.

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Reviewer Name: Jeff

Review Submission Date: 2022-12-02

Review Title: The Gearbest system says my order was…
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Review Description: The Gearbest system says my order was delivered to my house, but when I got there, the item wasn't there. I have gone back and forth with them and the seller for months. At this point, they are not planning to refund my money or ship me the products that never arrived. Also, it took well over one month for my products to get to America and then they never arrived at my house.

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Reviewer Name: Flokianni

Review Submission Date: 2022-11-28

Review Title: Scam website
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Review Description: Scam website. Don't fall for their fake low prices, you will lose your money and never get the item or will get some phony copy.

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Reviewer Name: FOTIS

Review Submission Date: 2022-11-24

Review Title: GEARBEST sucks,fraud.
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Review Description: GEARBEST sucks,cannot protect their clients from their partners especially this shop, GGSHM Store send me fake products and also paid for customs eventhough i had already paid for priority shipping,NEVER AGAIN from Gearbest.

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Reviewer Name: ng

Review Submission Date: 2022-11-22

Review Title: They are a disgraceful company to work…
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Review Description: They are a disgraceful company to work with I ordered product from them 2.5 years ago, the product was not available so I have been asking for a refund since then. More recently they have said they are unable to refund me but want to give me credit instead but I have absolutely no confidence in their organisation. Don't use them to purchase goods their ae far better sites with far better customer service

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Reviewer Name: Pro Tech

Review Submission Date: 2022-11-21

Review Title: to late shipping , high preice , bad customer service
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Review Description: I do not recommend this site, there is no good customer service, no communication and delays, unfortunately such sites should be banned in Europe, because I invited this site to get my money back...

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Reviewer Name: Roland Oleszczuk

Review Submission Date: 2022-11-20

Review Title: I got scammed by gearbest.
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Review Description: I got scammed by gearbest in order from 22/06/2019. Requested full refund with return product (I got older Hi9 version, not a pro). Gearbest rejected request and paypal wanted me to pay shipping what was 1/3 of the price.

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Reviewer Name: Faith B.

Review Submission Date: 2022-10-25

Review Title: I have ordered a rc car in April
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Review Description: I have ordered a rc car in April, and they still not send it.They say there was a mistake, and give me a new tracking number, that not exist. And when i ask, they just say the same everytime:This package is definitely shipped. Due to the control of the epidemic, I have a lot of time without work. I didn't see the information in time, I'm still checking....Same story every time... Due to corona etc.I have buy esc controller and transmiitter from local shop for many money, to put on it. Many money spend, and thats not OK.

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Reviewer Name: Angelo Di Salvo

Review Submission Date: 2022-09-27

Review Title: 1 star to many
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Review Description: 1 star to many. I ordered some items and paid. Unknown to me they had cancelled the order and refunded me. I waited some time and whe I che ked I found that they had cancelled the order, no ryhme or reason given, I thought I'd made a mistake so ordered same items. Low and behold, auto cancelled, no reason at all. If you haven't got the items just yell me, don't let me wait a month to fj d out you'd canceled it all.

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Reviewer Name: M Buti

Review Submission Date: 2022-09-24

Review Title: Horrible experience!
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Review Description: I ordered a cell phone ( Global Version 2022 New I13 Pro Max 6.7 inch 16GB+512GB 6800mAh 4G/5G Network Unlock Dual SIM Android Smartphones - Blue China ) with a 50% discount (from 165,60 to 82,79€). The experience has been horrible, the technical features described are far from the actual operation of the phone: no instructions for use, the battery runs out in the day with little use, loading web pages very slowly while the wifi is excellent, the keyboard is horrible ... A scam, nobody buy it!