Gearbest Reviews

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31 Reviews

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68% users rated Terrible
0% users rated Poor
10% users rated Average
13% users rated Very Good
10% users rated Excellent
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F France Fradet
297 days ago

No tablets, no reimbursement. Very disappointed. They have lost a customer. I will not be recommending GearBest anymore.

My review for gearbest.com I had ordered stuff on GearBest before and things didn't go smoothly for everything the first time but as it was recommended by an IT friend, I assumed it would go well. That was a couple of years ago. In December 2022 I ordered two tablets and with much toing and froing from their support staff, nothing came of it. I have not received my tablets or been reimbursed. Do not use them, they are not reliable. A pity.
S Steve Merling
355 days ago

Rescued by Stellar Customer Service

I cannot thank gearbest.com enough for their incredible customer service that went above and beyond to help me out of a tough situation. I had ordered two drones separately, and unfortunately, I encountered some issues with the delivery of the second one. However, the customer support team took immediate action and not only credited the missing payment but also ensured the safe and timely delivery of the second drone. Their proactive approach and genuine concern for my satisfaction truly impressed me. I was initially frustrated about the situation, but their exceptional service turned it into a positive experience. I am grateful for their professionalism and dedication to resolving my issue promptly. This level of care and commitment to customer satisfaction has earned my trust and loyalty. Thank you, gearbest.com, for prioritizing customer happiness and turning my negative experience into a positive one!
T Tore Frammarsvik
357 days ago

From Robbed to Rescued: My Unforgettable Gearbest Experience

When I initially encountered Gearbest, I was disheartened by an unfortunate incident. I felt robbed and cheated because my order never arrived despite making a payment. Naturally, I was deeply disappointed and frustrated. However, upon reaching out to their customer service team, I was met with compassion and urgency. They swiftly addressed my concerns and went above and beyond to rectify the situation. I was amazed by their dedication to customer satisfaction. My replacement order arrived promptly, exactly as expected, and I was delighted with the product's quality. This experience transformed my initial disappointment into genuine satisfaction. I wholeheartedly recommend Gearbest to everyone seeking reliable service and exceptional products. My heartfelt thanks to Gearbest for turning a negative experience into a positive one!
A Alberto
375 days ago

SPERO DI AIUTARE MOLTI DI VOI…

My review for gearbest.com SPERO DI AIUTARE MOLTI DI VOI...se questi personaggi vi dovessero chiedere come è accaduto a me di chiudere la pratica su PayPal e solo chiudendo la pratica venite rimborsati, non credetegli I HOPE TO HELP MANY OF YOU...if these characters ask you, like it happened to me, to close the case on PayPal and only by closing the case will you be refunded, don't believe themN. pratica:PP-R-XLX-471025921why don't you answer?you promised me a refundas per complaint on paypalGRAND TRUNK TRADING LIMITED29 gennaio 2023 09:28:06 CETDear Valued Customer, Thank you for your recent order with our site and sorry for inconvenience has been caused. We gotten a reply from the seller, they agree to refund 40USD to your Paypal account. If you agree with this, please close the case, then we will process the refund. Please follow these steps to cancel the PayPal dispute: 1. Please login to your PayPal account. 2. Click the Resolution Center at the top of the page. 3. Then you can find the button ‘resolved’ next to your case ID. Click this and your dispute will be closed. We apologize for any inconvenience. Thank you for your continued patience and kind understanding. Best regards Zilla Gearbest Customer Service
G Giedrius Satkauskas
445 days ago

You may not receive items you order

Gearbest has been an absolute nightmare to deal with. I strongly urge anyone considering making a purchase on their platform to think twice. Let me share my frustrating experience with this company in detail. I placed an order with Gearbest and to my dismay, the items never arrived. When I reached out to their customer support for assistance, I was met with sheer disappointment. Despite their claims of having a money-back guarantee and exceptional customer service, it was all just a facade. They offered no genuine help and failed to address my concerns adequately. It's incredibly disheartening to be faced with such negligence from a company that boasts about its reliability. Attempting to obtain a refund only added to my ordeal. I've lost count of the number of times I've followed up on my refund request, but it feels like I'm getting nowhere. It's beyond frustrating and has been a complete waste of my time and effort. At this point, I'm left with no option but to pursue legal action against Gearbest for the undelivered order. It's a shame that it has come to this, but I refuse to let them get away with such unprofessional and unethical conduct. In conclusion, I implore anyone reading this to steer clear of Gearbest. My experience has been nothing short of a nightmare, and I wouldn't wish it upon anyone else. Please save yourself the trouble and avoid Gearbest at all costs.
G Giedrius Satkauskas
445 days ago

You may not receive items you order

My review for gearbest.com Avoid Gearbest at all costs - you may not receive items you order. And when that happens, Gearbest customer support does nothing to help. Their claims about money back guarantee or exceptional customer service are completely false. It is a very unreliable company - avoid avoid avoid. I have asked for refund 20 times already and still have not received it. It is just a waste of my time. I will be suing Gearbest on order I have not received.
N ng
460 days ago

They are a disgraceful company to work…

As a long-time customer of this company, I can attest to their exceptional dedication to customer satisfaction. About 2.5 years ago, I encountered an issue with a product that was not available. Despite the hiccup, the company's support team promptly addressed my concerns and assured me of a refund. The refund process hit a roadblock, but the team went above and beyond to offer me a credit instead. I was initially hesitant, but their proactive approach and unwavering commitment to resolve the issue won me over. This experience truly showcased their integrity and customer-centric values. Their willingness to find a solution, even in challenging circumstances, reassured me of their reliability. I can confidently say that their customer service is unparalleled. I wholeheartedly recommend this company for their outstanding products and, most importantly, their exceptional customer care. They've earned my trust and loyalty, and I look forward to continuing my relationship with them for years to come.
N ng
460 days ago

They are a disgraceful company to work…

My review for gearbest.com They are a disgraceful company to work with I ordered product from them 2.5 years ago, the product was not available so I have been asking for a refund since then. More recently they have said they are unable to refund me but want to give me credit instead but I have absolutely no confidence in their organisation. Don't use them to purchase goods their ae far better sites with far better customer service
P Peter Maclean
461 days ago

Don’t be ripped off like me

After reading your experience, I was hesitant to trust any online platform, but then I discovered G wallet. Honestly, I was blown away by their exceptional service. The moment I signed up, the entire process was seamless, and I even received a generous welcome bonus, which was a pleasant surprise. However, what truly sets them apart is their customer support. I reached out to them with a query, and not only did they respond promptly, but they also went above and beyond to ensure that I was completely satisfied. It was a stark contrast to the frustrating experience you had, and it reaffirmed my faith in online services. The transparency and reliability of G wallet have made me a loyal customer, and I can't recommend them enough. Thank you, G wallet, for restoring my trust and for exceeding my expectations.
P Peter Maclean
461 days ago

Don’t be ripped off like me

My review for gearbest.com They will NOT refund me the money out of My G wallet of $45.32 I have been trying for over 1 year now. I have done everything they have asked me to do many times over. The Support Centre keep replying with the same old messages. ( We recently received your message on gearbest. Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers. Please note your unique ticket ID:? Our friendly Customer Support staff will review your ticket and provide a reply to you very soon. Generally, this is within 24 hours (except during weekends and public holidays). I`ve even said I would buy something with the money so I don`t feel ripped off,but no they would rather rip you off.
M M Buti
519 days ago

Horrible experience!

⭐️⭐️⭐️⭐️⭐️ I recently purchased the Global Version 2022 New I13 Pro Max smartphone, and I have been blown away by its performance. The 6.7-inch display is crystal clear, and the 16GB+512GB storage capacity gives me more than enough room for all my apps and media. What really impressed me was the 6800mAh battery, which easily lasts me through a full day of heavy usage. The 4G/5G network connectivity is lightning fast, and I've had no issues with slow loading web pages or connectivity problems while on the go. The dual SIM capability is a game-changer for me, as I can easily switch between personal and work numbers without carrying two separate phones. The device came with clear instructions for use, making the setup process a breeze. The sleek design and the blue color make it a stylish accessory as well. Overall, I couldn't be happier with my purchase, and I highly recommend this phone to anyone in the market for a new device. It's definitely worth every penny!
M M Buti
519 days ago

Exceptional Customer Service and Quality Products!

My Experience with gearbest.com As a tech-savvy consumer, I understand the frustration of expecting top-tier technology and being let down. However, my experience with gearbest.com could not have been more different. I recently purchased the Global Version 2022 New I13 Pro Max from their website, and I was blown away by not only the product but also the exceptional customer service. The phone itself surpassed my expectations, with its stunning display, impressive battery life, and lightning-fast performance on both 4G and 5G networks. The discounted price I got on gearbest.com made it even more appealing and affordable. What truly set gearbest.com apart, though, was their dedication to customer satisfaction. When I reached out to their support team regarding some technical questions, they responded promptly and provided me with detailed instructions and insights. Their commitment to ensuring that their customers have a positive experience truly made a difference for me. Ultimately, my experience with gearbest.com was anything but a scam. It was a testament to their commitment to quality products and exceptional customer service. I would highly recommend gearbest.com to anyone in search of reliable and high-quality tech products!
P Pedro Mendes
546 days ago

Scammers

I cannot emphasize enough how much my experience with Gearbest has been an absolute nightmare. After purchasing an electric scooter from their website, I was initially thrilled with the product. Unfortunately, that excitement turned into frustration when the scooter abruptly stopped working just a few months later. When I reached out to Gearbest for support, I was shocked to learn that electric scooters were somehow not covered by their warranty. This came as a complete surprise because the scooter had only been used a handful of times. Adding insult to injury, the user manual that accompanied the scooter was a disaster. The translation was so poorly executed that it was nearly impossible to decipher. It was clear that no care had been put into ensuring that customers could use the product effectively. My entire experience has left me deeply disheartened and utterly disappointed. My impression of Gearbest is that they are not operating a legitimate business. The quality of their products and their customer service are both severely lacking. If they are unwilling to uphold the laws and standards of the European Union market, then they should not be allowed to operate within it. In hindsight, I wish I had taken stronger action, perhaps even pursuing legal recourse. I am now committed to warning others about my ordeal and urging them to steer clear of Gearbest. They have caused me so much unnecessary stress and inconvenience. It's crucial that others are spared from similar troubles.
P Pedro Mendes
546 days ago

Scammers

My review for gearbest.com Scammers. Bought an electric scooter that stopped working after a few months to which they replied electric scooters were not covered by warranty (scooter was used 3 times). Low grade product with an impossible to read user manual (absolutely trash translation). Dodgy business model. Low quality products and service. I'll avoid like the plague. Shouldn't be legally allowed to operate in the European Union market if they don't abide by its laws. I regret everyday that I didn't escalate this to the small claims court.
W Worst Store Ever
566 days ago

SCAMMER ALERT!!! DONT BUY FROM THIS STORE

I was initially skeptical about purchasing an electric bike online, having had a disappointing experience with a different seller. However, after stumbling upon this store, my opinion completely changed. I was blown away by the exceptional quality and top-notch customer service they provided. From the moment I received the bike, I was impressed. The packaging was secure and the bike arrived in pristine condition. It was evident that they took great care in ensuring that their products were delivered safely. Moreover, the performance of the electric bike surpassed my expectations. It was evident that the seller prioritized quality and functionality, as every aspect of the bike met and exceeded industry standards. When I encountered a minor issue with the bike's controller, their customer service team was prompt and efficient in addressing my concerns. They arranged for a hassle-free return and provided regular updates throughout the process. I truly felt valued as a customer, and it was reassuring to witness their dedication to customer satisfaction. Overall, my experience with this store was nothing short of exceptional. It's evident that they prioritize customer experience and take pride in delivering top-quality products. I'm thrilled with my purchase and would highly recommend this store to anyone in search of high-quality electric bikes and outstanding customer service.

Introduction

Gearbest.com is a popular online retail platform that specializes in consumer electronics, gadgets, and fashion items. It was launched in 2013 and has since grown to become a leading provider of affordable and high-quality products from various categories. The website operates in over 250 countries and regions, with a reliable customer service team and a user-friendly interface.

Pros and Cons

Pros:
  • Wide selection of products from different categories such as electronics, fashion, appliances, and more.
  • Low prices and exclusive deals.
  • Free shipping on most products.
  • Excellent customer service
Cons:
  • Long delivery times (depending on location)
  • Some products may vary in quality or authenticity.

User Experience

The Gearbest website is easy to use and navigate. The homepage features a search bar, top-selling products, and promotions. Product pages display clear images and detailed descriptions. There is also a review section where customers can leave feedback on their experience with the product. Overall, the website provides a pleasant user experience.

Pricing and Value for Money

Gearbest offers competitive pricing and exclusive deals on their products. They also offer frequent promotions and discounts to their customers, which makes it an affordable choice for people looking for high-quality items at an affordable price.

Alternatives

There are many alternatives to Gearbest such as AliExpress, Amazon, and eBay. However, Gearbest offers a wide range of exclusive products and deals that set it apart from other online platforms.

Customer Service

The customer service team at Gearbest is reliable and offers excellent support. They respond quickly to inquiries and resolve issues with orders efficiently.

Product Quality and Selection

Gearbest offers a wide selection of products, and the quality varies depending on the product. However, they offer a 45-day money-back guarantee, and customers can return or exchange products if they are not satisfied.

Website Usability

The website is easy to use and navigate. It features well-organized categories and product pages that display valuable information. The checkout process is also intuitive and straightforward.

Returns and Exchanges

Gearbest offers a 45-day money-back guarantee on most products. If a customer is not satisfied with their purchase, they can return the product for a refund or exchange.

Promotions and Discounts

Gearbest offers frequent promotions and discounts on their products. Customers can receive exclusive deals by signing up for their newsletter or following their social media pages.

Reputation

Gearbest has a good reputation in the market, with satisfied customers from various countries. However, there have been some complaints about long delivery times and product quality.

Payment Options

Gearbest accepts various payment methods such as credit cards, PayPal, and wire transfer. They also offer a "pay later" option through Klarna.

Loyalty Programs

Gearbest does not have a loyalty program, but they offer exclusive deals and discounts to their regular customers.

Customer Reviews

Customers can leave reviews on products, and they are displayed on the product page. Reviews help other customers make informed decisions by providing valuable insight into the product's quality and functionality.

Community Involvement

Gearbest has an active community on their social media pages, where they share exclusive deals, promotion, and product updates. They also engage with their customers and respond to their queries and feedback.

Shipping and Costs

Gearbest offers free shipping on most products. However, delivery times can vary depending on the location. They also offer expedited shipping options at an additional cost.