Gearfreak Reviews

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43 Reviews

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9% users rated Terrible
5% users rated Poor
47% users rated Average
28% users rated Very Good
12% users rated Excellent
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D DeborahC
67 days ago

Unearthing Treasures Beyond Borders: My Profound Experience with

Within the labyrinth of countless online stores, truly stands out as a gem. While seeking an elusive item not within grasp in my local enclave, I stumbled upon their virtual emporium. The moment I delved into their website, I knew I had unearthed a treasure trove. The professionalism exuded by is unparalleled. Despite the geographical distance that separated us, their service transcended borders, permeating through cyberspace with a personal touch. A mere query, seeking solace in the realm of uncertainty, was swiftly met with a response that emanated expertise and care. As the days waltzed by, anticipation mingled with excitement as the promised time frame approached. The package, meticulously prepared with evident attention to detail, arrived with punctuality akin to a well-choreographed dance. The contents within, pristine and exactly as portrayed, elicited a sense of fulfillment that only a true connoisseur can appreciate. In retrospect, has woven an indelible mark in my online shopping repertoire. Their commitment to excellence, coupled with a seamless customer experience, has solidified my loyalty. Should the winds of fate guide me towards another quest for coveted gear, will undoubtedly be my compass, leading me towards unparalleled satisfaction.
A Anon
123 days ago

Thrilled with Gearfreak: A Smooth Online Shopping Experience That Crosses Borders!

Having scoured multiple online stores for the perfect boots, I stumbled upon and was immediately delighted. The specific model I had in mind was not only available, but also offered at an unbeatable price, making it impossible to resist. Despite the distance between the UK, where I reside, and Denmark, where Gearfreak is based, the inclusion of import taxes in the price sealed the deal for me. Impressively, my order arrived in a timely fashion, with a total of 11 days from the moment of purchase on a Sunday to the doorstep delivery on a Wednesday of the following week, just within the estimated 8 business days. Throughout this period, I was regularly updated with the tracking details via email as well as the user-friendly Evri app, easing any concerns I may have had about the delivery process. On the day of delivery, the experience was seamless, with a precise 2-hour delivery window provided, and the boots arriving right in the middle of it. This level of punctuality and communication truly sets Gearfreak apart in the realm of online shopping, making my overall experience not just satisfying but truly exceptional. Thank you, Gearfreak, for making my boot-buying journey a stress-free and enjoyable one!
R robin orchard
188 days ago

Exemplary Customer Service Shines Through Unforeseen Hurdles

As a loyal customer of, I recently faced a slight hiccup with my order being held up for a random customs check. Despite the unexpected delay, I was incredibly impressed by the swift response and proactive communication from Gearfreak’s customer service team. Not only did they promptly inform me about the situation, but they also went above and beyond to provide me with detailed updates and reassurance throughout the process. The level of care and dedication shown by Gearfreak in handling this issue truly exceeded my expectations. Their commitment to transparency and their efforts to ensure that I was kept in the loop every step of the way demonstrated a level of customer service that is rare to come by these days. This experience has not only solidified my trust in Gearfreak as a reputable and reliable online retailer but has also made me a dedicated advocate for their brand. I cannot thank Gearfreak enough for their outstanding support during what could have been a frustrating ordeal. Their professionalism and genuine concern for their customers have undoubtedly set them apart in the world of online shopping. I wholeheartedly recommend Gearfreak to anyone seeking not only top-notch products but also unparalleled customer service that truly cares about your overall satisfaction.
R Russ Duke
259 days ago

Seamless Experience and Swift Delivery to the U. K

My experience with was nothing short of exceptional. Navigating through their website was a breeze, with a user-friendly interface that made my shopping experience enjoyable and efficient. One of the best parts was the seamless transaction to the U. K., which meant no unexpected customs fees or delays. After placing my order, I was informed that the tracking process would take around 7-9 days. On the 9th day, to my delight, the courier company confirmed the recipient details and promptly delivered my package within 48 hours. The efficiency and reliability displayed by truly set them apart from other online retailers. Overall, I highly recommend for their stellar service, transparent transactions, and swift delivery to the U. K. This is a company that values their customers and goes above and beyond to ensure a seamless shopping experience. I will definitely be a returning customer for their exceptional products and top-notch service.
J Jack
285 days ago

Embracing Quality and Quick Delivery

As a passionate outdoor enthusiast, finding the perfect pair of Solomon forces boots was a mission close to my heart. After stumbling upon, I was initially hesitant due to some negative reviews discussing delivery delays. However, my desire for these boots outweighed any doubts. To my delight, my order arrived in less than a week, without any hiccups or delays. The service exceeded my expectations, and the boots were everything I had hoped for. The convenience of ordering from, especially considering the nightmare of sourcing these boots in the UK, was a breath of fresh air. In retrospect, the negative reviews I had previously encountered seemed unfounded compared to my seamless experience. The efficiency and reliability displayed by have earned my trust and loyalty. I am grateful for their exceptional service and will undoubtedly return for my future outdoor gear needs. Thank you,, for making my purchase experience so effortless and rewarding.
J John
582 days ago

Outstanding Service and Quality – A Customer for Life!

As an avid outdoor enthusiast, finding gear that doesn't disappoint is crucial. My experience with left me more than impressed; it left me confident in their exceptional service and product quality. From the moment I browsed their website, I was met with professionalism and clarity, making my shopping experience a breeze. One aspect that truly set them apart was the detailed FAQs section, where all my concerns about duties and VAT were expertly addressed. This attention to detail ensured that what I saw on the website was what I paid at my doorstep, with no unexpected surprises or hidden costs—a rarity in today's online shopping landscape. The seamless delivery process, handled by Evri, was the cherry on top. My purchase, a Petromax Atago, not only came at a competitive price but also reached me within a week, exceeding my expectations. The relief of avoiding any Brexit-related complications, which have plagued my previous international purchases, was truly a game-changer. Impressed beyond measure, I am not only a satisfied customer but also a loyal advocate. I cannot wait to share my stellar experience with friends and family who share my passion for outdoor gear and cooking. has undoubtedly won me over with their evident commitment to excellence and their customers—it's a company worth supporting.
L Leon
642 days ago

Do Not Waste Your Time: A Cautionary Tale for UK Buyers

As a UK-based customer, I want to share my disappointing experience with The website's misleading . UK domain name initially caught my attention, but it led to a frustrating ordeal. Despite being promised a two-day courier service, I found myself still waiting for my order a week later. The whole process reeked of deceit, leaving me with a sense of helplessness as I waited for the overdue package. The thought of dealing with any potential issues or returns filled me with dread, as it seemed like there was little recourse for me as a customer. Overall, my experience with was nothing short of awful. I urge my fellow UK buyers to steer clear of this company to save themselves from a similar ordeal.
J John Warwick
760 days ago

Unbeatable Value and Dependable Service – A True Gem!

As a loyal customer of, I couldn't be happier with the unbeatable prices and consistent delivery service they offer. While it may not be next-day delivery, the slight delay for items coming from outside the UK is a small price to pay for the value received. I recently placed an order for two items and, true to form, they arrived in approximately a week's time. The excitement of receiving my gear always outweighs any wait. For those willing to appreciate the exceptional value and reliable service Gearfreak provides, this is the ultimate destination.
M Maddie Watts
782 days ago

Grateful for Seamless International Shopping Experience

Embarking on my virtual shopping journey at left me feeling both thrilled and slightly apprehensive. The realization that my order would make its way to me from Europe instead of the UK initially sparked a faint wave of worry. However, those concerns swiftly faded into oblivion as the process unfolded seamlessly. The moment my cherished goods navigated through the intricate web of customs and finally landed at my doorstep by 9 am the next day, my heart overflowed with gratitude. The promptness and efficiency of the delivery left me in awe, reassuring me that my decision to shop across borders was indeed a wise one. To the team at gearfreak, I extend my heartfelt appreciation for not only providing top-notch products but also for orchestrating a flawless international shopping experience. Thank you for turning my initial anxiety into sheer delight.
W William Hughes
790 days ago

From Panic to Pleasure: My Seamless Experience with Gear Freaks

After stumbling upon Gear Freaks and ordering a sleeping bag, a wave of panic hit me when I discovered the company was based in Denmark. Despite initial concerns fueled by online reviews, I was pleasantly surprised when my package arrived promptly within ten days. The efficiency and reliability of Gear Freaks' delivery process put my worries to rest. The quality of the product exceeded my expectations, leaving me thoroughly satisfied with my purchase. I am grateful for Gear Freaks for providing top-notch service and a fantastic product, making me a loyal customer who will undoubtedly return for future needs. Thank you for turning my apprehension into sheer delight, Gear Freaks!
D Douglas
799 days ago

GearFreak Made Me a Happy Camper!

My experience with GearFreak has been nothing short of excellent. This reliable company offers a diverse selection of outdoor products at competitive prices. I've made three recent purchases and each time, I've been impressed with the quality of service provided. Plus, if you spend £100 or more, you'll enjoy free delivery (pro tip: consider adding some camp meals to your cart!). However, it's worth noting that due to the post-Brexit regulations, UK Customs might take a bit longer to process your order. Despite this minor inconvenience, GearFreak's exceptional service and product range have made me a happy camper. I highly recommend GearFreak to all outdoor enthusiasts!
T Tom Rex
837 days ago

Above and Beyond: An Unforgettable Experience with Gearfreak

After an initial hiccup where my order was held up in customs with no clear resolution in sight, I reached out to Gearfreak for help. Despite the challenging circumstances, their team showed unparalleled support and empathy. Not only did they promptly refund my purchase without hesitation, but they also went the extra mile by assisting me in sorting out the return process effortlessly. Their commitment to customer satisfaction and willingness to assist beyond expectations truly set them apart. Gearfreak's exceptional service and genuine care have earned my trust and loyalty. I highly recommend them to anyone seeking a seamless shopping experience coupled with unparalleled customer service. Thank you, Gearfreak, for exemplifying what true customer-centricity looks like.
B B Green
841 days ago

Nice service. Can suggest.

My evaluate for Dropped 1 star solely as a result of though ordered from '.uk' web site, order really dispatched from Denmark so took 9 days to reach. If ordering from UK, anticipate a bit delay. In all different respects, service faultless. Would purchase from them once more.
J James
843 days ago

Exceptional Quality and Dedication

As a customer of, I must say that the quality of their products is truly impressive. Despite encountering some delivery delays due to international Covid restrictions, the company's dedication to customer service shone through. When I reached out directly to the owner in the Netherlands, I was promptly informed about the delays and the reasons behind them. Upon finally receiving my order, I was delighted with the product's quality. It exceeded my expectations and I couldn't be happier with my purchase. I want to extend my sincere gratitude to the team at for their exceptional products and their commitment to keeping customers informed throughout the process. Thank you for a wonderful shopping experience! Whether you're an enthusiast or a professional, delivers not only top-notch products but also outstanding customer service that sets them apart from the rest. Highly recommended!
M Marcus
852 days ago

A Reliable Gem: Gearfreak’s Exceptional Service & Impeccable Communication

Reflecting on my experience with, I am compelled to share the exceptional service I received. Upon ordering a Garmin watch, I was pleasantly surprised by the swift dispatch the very next morning, showcasing their efficiency and commitment to customer satisfaction. Despite facing unforeseen delays caused by Brexit woes, GearFreak's seamless communication stood out. When the delivery status became uncertain on the Hermes website, I reached out multiple times, and each time, GearFreak responded promptly, providing reassurance and support. Their dedication to addressing my concerns reaffirmed my trust in their services. True to their promise, the watch arrived as described, meeting my expectations without a hitch. Such attention to detail and reliability in their deliveries truly set GearFreak apart in the realm of online retailers. In jest, I couldn't help but imagine that if anyone could resolve the complexities of Brexit and bring back stability, it would be Gearfreak. Their unwavering commitment to excellence extends beyond products, making them a reliable gem in a sea of online stores. With Gearfreak, you not only receive top-notch products but also a customer experience that goes above and beyond. Kudos to the team for their outstanding service and communication, making every interaction a memorable one.

Introduction is a popular online store specializing in outdoor gear and equipment. With a wide range of products for camping, hiking, cycling, and other outdoor activities, they aim to provide customers with the highest quality gear at affordable prices. In this editorial review, we will discuss the pros and cons of shopping on, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

One of the main advantages of shopping on is the extensive selection of outdoor gear they offer. From tents and sleeping bags to backpacks and camping stoves, customers can find everything they need for their outdoor adventures in one place. The website is user-friendly and easy to navigate, making the shopping experience hassle-free. also provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions. However, one drawback is that the website is only available in German, which may limit access for non-German speakers.

User Experience provides a seamless and user-friendly shopping experience. The website is well-organized, with clear categorization and navigation options. Products are displayed with high-quality images and comprehensive descriptions, enabling customers to easily find and evaluate the items they are interested in. The checkout process is smooth and secure, ensuring a hassle-free transaction. Overall, the user experience on is highly satisfactory.

Pricing and Value for Money offers competitive prices for their outdoor gear, making it an affordable option for outdoor enthusiasts. The prices are comparable to other online retailers in the market, and the quality of the products justifies the cost. also occasionally runs promotional offers and discounts, further enhancing the value for money. Customers can rest assured that they are getting excellent products at reasonable prices when shopping on

Customer Service

Customer service is a priority at The company strives to provide exceptional support to its customers. They can be reached via email or phone, and their responsive and knowledgeable staff is always ready to assist with any queries or concerns. aims to resolve any issues promptly and ensures customer satisfaction throughout the buying process. Their dedication to customer service sets them apart from many other online retailers.

Product Quality and Selection takes pride in offering high-quality outdoor gear from reputable brands. They carefully curate their product selection to ensure durability, functionality, and performance. Customers can be confident that the gear they purchase from is built to withstand the elements and deliver reliable performance. With a wide range of products available, including both popular and niche items, customers have plenty of options to choose from based on their specific needs and preferences.

Website Usability

The website is designed with user-friendliness in mind. The layout is intuitive, allowing customers to easily navigate through different categories and find the products they are looking for. The search function is efficient, enabling users to search for specific items using keywords. The website's loading speed is fast, ensuring a smooth browsing experience. has invested in creating a website that offers convenience and simplicity to its customers.

Returns and Exchanges has a well-established returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified period and receive a full refund or exchange. However, customers are responsible for the return shipping costs unless the product is faulty or damaged. ensures a seamless returns process, making it convenient for customers to shop with confidence.

Promotions and Discounts regularly offers promotions and discounts on their outdoor gear. Customers can find seasonal sales, clearance deals, and limited-time offers on their website. These promotions provide an opportunity for customers to get their desired gear at discounted prices, further enhancing the value for money. By keeping an eye on the website and subscribing to their newsletter, customers can stay updated on the latest promotions and discounts.

Reputation has built a strong reputation in the outdoor gear market. Their commitment to providing high-quality products, excellent customer service, and a seamless shopping experience has earned them a loyal customer base. Positive customer reviews and testimonials further validate's reputation as a trustworthy and reliable online retailer. They have established themselves as a go-to destination for outdoor gear, making them a reputable choice for outdoor enthusiasts.

Payment Options offers multiple payment options to accommodate different customer preferences. Customers can choose to pay for their orders using popular methods such as credit or debit cards, PayPal, or bank transfer. The website ensures secure payment processing, protecting customers' personal and financial information.

Loyalty Programs

Currently, does not offer a specific loyalty program for customers. However, they occasionally provide exclusive discounts and offers to their newsletter subscribers or regular customers. While a loyalty program would enhance the overall customer experience, the absence of one does not diminish the quality of products or service provided by

Customer Reviews

Customer reviews play a vital role in influencing purchasing decisions. allows customers to leave reviews and ratings for the products they have purchased. These reviews provide valuable insights into the quality and performance of the gear, helping other customers make informed choices. encourages customers to leave honest feedback, fostering transparency and trust within the online community.

Community Involvement

Although is primarily an online retailer, they actively engage with the outdoor community. They sponsor outdoor events, collaborate with influencers and content creators, and share valuable resources and tips on their website and social media channels. By fostering a sense of community, creates a platform where outdoor enthusiasts can connect, share experiences, and learn from each other.

Shipping and Costs offers reliable shipping services to various locations. They strive to process orders quickly and efficiently, ensuring timely delivery. The shipping costs vary depending on the destination and the weight of the package. However, occasionally offers free shipping promotions or discounted rates, allowing customers to save on delivery costs. The website provides transparent information about shipping options and associated costs during the checkout process. In conclusion, is a reputable online retailer specializing in outdoor gear and equipment. They provide a seamless user experience, competitive pricing, excellent customer service, and a wide range of high-quality products. Their website is user-friendly, and they offer a fair returns policy. While they do not have a specific loyalty program, occasionally provides promotions and discounts to their customers. With positive customer reviews, community involvement, and a strong reputation, is a trusted choice for outdoor enthusiasts.