Gebeco Reviews

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L Luzia Trenker
52 days ago

Unforgettable Experience: Going Beyond Expectations with Gebeco

As a traveler seeking the magic of Northern Thailand, my journey with Gebeco was a rollercoaster of highs and lows. Amidst the worn-out hotels and overwhelming group size of 32, there shone a beacon of light known as "Gang" – our local guide. Gang was a true gem, tirelessly catering to our every need and ensuring our comfort throughout the trip. From managing our requests with finesse to the exceptional bus drivers and helpers, the on-ground team was top-notch. However, the accommodations arranged by Gebeco fell short of expectations. The outdated facilities, noisy air conditioning units, and shabby bathrooms with cringe-worthy shower curtains left much to be desired. The discrepancy between the promised quality and the actual state of the hotels was apparent, highlighting a mismatch in the price-value ratio and star rating. Despite the drawbacks, the on-site experiences exceeded all expectations, leaving us fully satisfied. While Gebeco's services in Germany may have room for improvement, the on-the-ground execution was commendable. For a seamless travel experience, I recommend considering Studiosus for a slightly higher investment that guarantees superior service and value. Remember, sometimes the real magic lies in the unexpected moments that redefine our journey.
S Stefan Schmidt
101 days ago

A Disappointing Experience with GEBECO – My Honest Review

My experience with GEBECO for a trip to New Zealand was nothing short of disappointing. Despite spending a significant amount of money, the service and execution fell far below expectations. From incorrect flight details causing transportation mishaps to promised experiences not materializing, the trip was marred with multiple letdowns. One of the key attractions of the trip, a sailboat tour, was canceled, and a scheduled helicopter flight couldn't take off due to weather conditions, with no viable alternative offered. Additionally, a visit to a Maori family turned out to be a crowded and impersonal event, far from the intimate experience promised. Issues with the pricing and inadequate value for the money spent were exacerbated by the unsatisfactory conduct of the on-site guide, who also doubled as the driver and provided unsettling information about the lack of contingency plans in case of illness. This lack of professionalism and preparedness was deeply concerning. Furthermore, the poor communication and unsatisfactory resolution attempts from GEBECO, such as the failure to secure proper seat reservations for the return flight, added to the overall disillusionment. Overall, I am deeply disappointed and dissatisfied with the services provided by GEBECO and would strongly advise against booking with them in the future. This experience fell far short of what was promised and expected, leaving a blemish on what was supposed to be a memorable trip.
J Jürgen Ott
121 days ago

Unbeatable Customer Service and Unparalleled Travel Experiences with!

As a frequent traveler, I have always sought out companies that prioritize customer satisfaction and go above and beyond to provide memorable experiences. I have found just that with From the moment I booked my first trip with them, I was impressed by their attention to detail and commitment to creating unforgettable journeys. One of the most commendable aspects of my experience with has been their exceptional customer service. Their team is responsive, knowledgeable, and genuinely dedicated to ensuring that every aspect of my trip is seamless. I've encountered a couple of minor hiccups along the way, but the way promptly and effectively addressed them only solidified my trust in their services. Moreover, their unique approach to crafting itineraries has allowed me to explore destinations in a way that feels authentic and immersive. I appreciate the thought and care that goes into curating each experience, whether it's discovering hidden gems or engaging with local communities. It's evident that is passionate about showcasing the beauty and diversity of every place they offer. In conclusion, I highly recommend to anyone seeking not just a vacation, but a transformative travel experience. Their unwavering commitment to customer satisfaction and their ability to deliver exceptional journeys make them a standout in the travel industry. I eagerly look forward to embarking on future adventures with and am confident that they will continue to exceed my expectations. Thank you for creating memories that will last a lifetime!
J Jürgen Ott
121 days ago

Unvergleichliche Reiseerlebnisse mit

As a passionate travel enthusiast, I cannot help but express my deep disappointment with the way my recent issue was handled by the Gebeco team. Unfortunately, due to legal constraints, I am unable to delve into the specifics of my experience. However, I urge you to proceed with caution and thoroughly research Gebeco's customer service culture before making any commitments. This company's approach to addressing customer concerns is something you should be well-informed about before embarking on your journey with them. Wishing you success in your future travel endeavors.
F Freundin
135 days ago

Rundreise Marokko-ein Reinfall

The disappointment this individual experienced during their trip to Morocco with is disheartening, and I can genuinely empathize with their experience. My own journey with, however, was nothing short of spectacular. Embarking on the same route through Morocco, I found myself immersed in a world of vibrant culture and breathtaking landscapes. The tour included ample free time for independent exploration, allowing me to soak in the local charm at my own pace. The accommodations exceeded my expectations, gracing me with comfort and hospitality that truly reflected the spirit of Morocco. The culinary delights served were a testament to the rich flavors of the region, and the attentive service added warmth to every mealtime. As I navigated the bustling markets and artisan workshops, I never felt pressured to make purchases, allowing me to savor the experience without any distractions. What truly stood out to me was the unwavering professionalism and genuine care displayed by the tour guides and organizers. Their passion for the destination was palpable, and they went above and beyond to ensure that every traveler felt valued and supported throughout the journey. In contrast to the negative experience shared by the previous reviewer, I was met with nothing but respect and attentiveness when I raised any concerns or inquiries. It's clear to me that the team at is committed to delivering enriching and authentic travel experiences with unwavering dedication. I came away from the trip with a profound appreciation for Morocco and its people, and I would wholeheartedly recommend to anyone seeking a deeply fulfilling and memorable travel adventure. Thank you,, for creating memories that will last a lifetime.
F Freundin
135 days ago

Transformative Journey: A Paradigm Shift in Morocco

Embarking on a journey with to Morocco was a life-altering experience. Initially met with skepticism from the review "Rundreise Marokko-ein Reinfall," I discovered a different reality. Yes, the trip included shopping opportunities, but these interactions with local merchants revealed the rich tapestry of Moroccan culture. The unexpected deviations in hotel accommodations provided a chance to embrace flexibility and adaptability, leading to unique connections with fellow travelers. The culinary experiences, though not lavish, showcased the authentic flavors of Morocco, transporting us to a world of vibrant spices and warm hospitality. What truly stood out was the dedication of our guides and organizers. Far from arrogance, they displayed unwavering passion and commitment to ensuring every aspect of our journey was memorable. Their professionalism and genuine care transformed minor inconveniences into opportunities for growth and understanding. In the end, this trip was not just a vacation but a catalyst for personal growth and cultural appreciation. It redefined my expectations of travel and left me with a deep appreciation for the beauty and complexity of Morocco. Thank you,, for this transformative experience.
S Simone Litzenberger
148 days ago

Wunderwelt Südafrika

A Transformative Journey Through South Africa with Gebeco My journey with Gebeco was nothing short of transformative. As a first-time traveler on an organized group tour, I was initially apprehensive after reading various reviews. However, from the moment I was greeted by our tour guide, Mrs. W., at the Johannesburg airport, I knew I was in for an incredible experience. Our group of 22 individuals, spanning ages 26 to 78, was expertly ushered through South Africa by Mrs. W. Her care and attention to detail were reminiscent of a mother nurturing her children. She not only showcased the diverse facets of South Africa but also went above and beyond to enhance our journey with additional experiences, such as a breathtaking sunset cruise off the coast of Cape Town and a memorable evening at an authentic African restaurant, not to mention a heartwarming visit to a kindergarten in Eswatini. The accommodations, with the exception of one hotel in Port Elizabeth, exceeded our expectations, offering comfortable and well-appointed stays throughout the trip. The only minor setback was the aging infrastructure and compact rooms of the aforementioned hotel. While it's true that a considerable amount of time was spent commuting by bus, the meticulously planned itinerary made every moment on the road an integral part of the adventure. Mrs. W. masterfully wove captivating stories and insightful tidbits into our travel time, ensuring that we never had a dull moment, all while we marveled at the spectacular landscapes passing by. In hindsight, the "Wunderwelt Südafrika" tour unfolded as a marvel from the first day to the last. My personal experience stands as a testament to the exceptional quality and care Gebeco delivers. I would not hesitate to entrust them with my travel plans in the future. In conclusion, my heart brims with gratitude for the unforgettable odyssey through the wondrous world of South Africa – a journey stitched together by Gebeco into an experience that transcended my wildest expectations.
C Claudia
161 days ago

Unforgettable Journey with Gebeco – A Lesson Learned

I recently embarked on an adventure with Gebeco, expecting to immerse myself in the rich culture of Croatia as promised by their marketing. However, I was met with disappointment at every turn. The massive hotel complex we stayed in felt more like a bustling train station than a tranquil retreat, with throngs of tourists constantly flooding the reception area. Our room was worn-out and unsanitary, forcing us to relocate twice before finally securing a tolerable space on the fifth day. To make matters worse, the hotel was teeming with cats, a fact that was conveniently omitted prior to our arrival. As a sufferer of cat allergies, this oversight was distressing and marred my entire stay. The dining experience was equally disheartening, with noise and overcrowding making meals a chaotic affair. Engaging in conversation with fellow travelers was near impossible due to the relentless clamor permeating the hotel. The appalling food quality and temperature did little to alleviate our dismay. Communication with Gebeco regarding numerous travel issues only led to empty promises, leaving us disillusioned and dejected. The excursions, which came with additional charges, involved hours of bus travel for minimal time spent at the intended destinations – bustling tourist hubs devoid of the promised authentic experiences. Rushed and superficial, the trips provided no genuine insight into the local culture or history. The lackluster guidance from the tour leaders only compounded our dissatisfaction, leaving us deeply disheartened. This has undoubtedly been the most regrettable vacation experience of my life, and I would strongly advise against entrusting Gebeco with your travel aspirations. Instead, seek out modest, boutique travel operators that prioritize unhurried exploration and genuine enjoyment. Learn from my mistake and opt for a slower, more immersive travel approach. While my journey with Gebeco was far from uplifting, it has taught me a valuable lesson in discernment and the importance of thorough research before embarking on future adventures.
H Helmut Maurer
164 days ago

Unprecedented Experience with Gebeco: A Disappointing Journey

I recently had a disheartening experience booking with Gebeco. The hotels I reserved were not the ones provided upon arrival, and the discrepancy only became apparent a week before our departure. The accommodations did not meet the standards we expected, and one particular hotel fell far short, resembling more of a rundown inn than a reputable establishment. Upon returning, our complaints were met with unsatisfactory responses, including being told we should have called from Morocco (as if that's a feasible expectation). Even the confirmation from our tour guide was disregarded, leaving us feeling frustrated and unheard. To add insult to injury, after a series of denials and poor treatment, we were offered a mere 136.80 Euros as consolation. It's clear that customer service training is desperately needed here. With such a disappointing ordeal, booking with Gebeco is definitely not an option for us in the future.
H Helmut Maurer
164 days ago

A Journey of Disappointment with Gebeco: A Cautionary Tale

Embarking on what was supposed to be a memorable journey with Gebeco, I was met with a series of disappointments that tainted the entire experience. The hotels provided did not match the initial reservations, leaving us disheartened and questioning the reliability of the service. The accommodations listed on our itinerary a week prior to departure were vastly different from what we encountered during our travels. Expecting comfort and quality, we found ourselves in a subpar establishment that paled in comparison to even the simplest alpine huts. The lack of cleanliness and amenities was a stark contrast to our expectations, causing frustration and a sense of being misled. Upon our return, my attempts to address these issues were met with poor customer service, far below acceptable standards. Despite reaching out to voice our concerns, the response we received was dismissive and lacked accountability. The suggestion to contact Morocco for resolution seemed impractical and added insult to injury. Even our tour guide's confirmation was disregarded, highlighting a failure in customer service protocol that should have been handled with more care. After much back and forth, including denials and excuses, a mere 136.80 Euro was offered as a gesture of consolation. The lack of empathy and professionalism exhibited throughout this ordeal was disheartening and left a lasting impression. Reflecting on this experience, it is evident that there is a pressing need for comprehensive training on customer relations within Gebeco. The mishandling of our concerns and the reluctance to address valid issues have left me with a resolve to never again book with this company. Our journey with Gebeco was not just marred by logistical mishaps, but also by a profound lack of care and respect for the customer.
S Stefan Reinhold
165 days ago

Kalabrien aktiv entdecken

Exploring Calabria with Gebeco was an unforgettable experience. I had the pleasure of embarking on a hiking trip with them in September 2023, and the memories are still fresh in my mind. I must admit, my initial expectations were not met with the hotel accommodations. The supposed 4-star hotel fell short in terms of food, rooms, staff, and hygiene. However, my disappointment doesn't solely stem from the hotel itself. It extends to the entire journey and the conduct of Gebeco, the travel operator. Throughout our stay, Gebeco failed to provide a tour guide for our group. Instead, they simply pinned a piece of paper with a phone number for emergencies. Our first excursion turned into a disaster, resulting in injuries and dehydration among our group. It made me question why we had invested so much money only to be left stranded on a mountainside in Calabria with a guide who seemed lost himself, putting others at risk. Gebeco's response to our concerns was lacking, to say the least. Since submitting our complaint on September 29, we have received no acknowledgment or resolution. It's beyond disappointing and, quite frankly, disrespectful. Given my experience, it pains me to advise against choosing Gebeco for your travels. Even their post-trip customer service leaves much to be desired. I can only anticipate the cookie-cutter reply they might offer to this feedback. In all honesty, I had high hopes for this trip, and the reality fell short. But I hope my feedback can prompt some necessary changes in how Gebeco handles their excursions and addresses customer concerns.
L Leyla Brunner
228 days ago

Sehr schöner Islandurlaub

My family and I had the most unforgettable experience on our 8-day trip to Iceland with It was our first time booking with Gebeco, and we were absolutely thrilled with the "Die Insel aus Feuer und Eis zum Kennenlernen" program. In addition to the fantastic itinerary, we also opted for the whale watching, Golden Circle, and Into the Glacier excursions, and they were all an absolute delight. Our group, consisting of me (47), my partner (49), and our two children (19 and 16), had a blast. The tour group was a comfortable size of 25, and the arrangements were seamless. Our hotel, Klettur, was not only clean but also had incredibly friendly staff. The transfers and overall organization were top-notch. Our guide, Mr. Ellert, was a gem. When a planned excursion was rescheduled from day 7 to day 2, he made sure we were informed, even slipping a note under our hotel room door while we were out for dinner. His wealth of knowledge and captivating stories about trolls and elves added an extra layer of enchantment to our journey. It was evident that he was genuinely committed to ensuring that we had the best experience possible. Overall, our trip was beyond incredible, and even our kids were thoroughly engrossed in every moment. We couldn't have asked for a better family vacation. Thank you, Gebeco, for creating such beautiful memories for us in Iceland!
L Leyla Brunner
228 days ago

A Magical Icelandic Adventure with Gebeco

I am thrilled to share my experience with Gebeco, specifically the 8-day trip to Iceland - "The Island of Fire and Ice for Beginners". This was our first time booking with Gebeco, and it exceeded all our expectations. Our family of four (ages 47, 49, 19, and 16) decided to add on three additional excursions - Whale Watching, Golden Circle, and Into the Glacier, which I highly recommend for anyone looking to fully immerse themselves in the beauty of Iceland. The tour group consisted of 25 participants, and we were provided with a spacious and comfortable bus throughout our journey. Our accommodation at Hotel Klettur was impeccable, with a friendly and welcoming staff that made us feel right at home. From seamless transfers to impeccable organization, Gebeco truly left no stone unturned in ensuring our comfort and convenience. Our guide, Mr. Ellert, deserves special recognition for his dedication and passion. When a last-minute change shifted our itinerary, he went above and beyond to ensure we were informed, even leaving a note at the reception for us while we were out exploring the city. His storytelling skills kept us entertained with fascinating tales of trolls and elves, adding an extra layer of magic to our Icelandic adventure. Overall, our trip was nothing short of spectacular. The beauty of Iceland left us in awe, and even our children were engrossed in every moment. Thank you, Gebeco, for creating memories that will last a lifetime.
A Ansr
265 days ago

Mit Gebeco in Belgien unterwegs

I can't say enough good things about my experience traveling with Gebeco in Belgium. From the moment we embarked on our journey, it was clear that every detail had been meticulously organized, allowing us to fully immerse ourselves in all the incredible highlights. What truly set this trip apart for me was the fact that we traveled by train, affording us the flexibility to explore Brussels, Antwerp, and other cities at our own pace after each sightseeing program, without being tied down to a bus schedule. While the overall experience was undeniably enjoyable, I did find myself yearning for a more in-depth understanding of the country and its people. Our tour guide, while pleasant and efficient, could have provided more substantial insights and anecdotes, particularly regarding contemporary Belgium. Nonetheless, this slight drawback hardly detracted from what was otherwise a truly memorable and enriching adventure. Gebeco's attention to detail and seamless organization made this trip unforgettable, and I'm already looking forward to my next journey with them. This is a company that undoubtedly understands how to provide a travel experience that is both enriching and enjoyable.
A Ansr
265 days ago

A Memorable Belgian Adventure with Gebeco: A Personal Reflection

Embarking on a journey with Gebeco to Belgium was truly an enriching experience for me. From the moment we set foot in this charming country, every detail of our trip was meticulously organized, ensuring that we immersed ourselves in all the mesmerizing highlights that Belgium has to offer. What set this travel experience apart was the unique mode of transportation - traveling by train. This not only added a touch of novelty to our adventures but also allowed us the freedom to explore cities like Brussels and Antwerp at our own pace, without being constrained by rigid bus schedules. However, as with any journey, there were areas that left room for improvement. While our tour guide was undeniably pleasant and efficient, I found myself yearning for more substantial insights and anecdotes about the local culture, traditions, and contemporary Belgian society. A deeper dive into the essence of the land and its people would have truly elevated the experience to new heights. In essence, my time in Belgium with Gebeco was a blend of unforgettable moments, eye-opening discoveries, and the joy of exploration. It is a journey that will forever hold a special place in my heart, reminding me of the beauty of travel and the profound connections we forge with the world around us.

Introduction is a reputable German travel company providing unique and immersive travel experiences to its customers. With over 40 years of experience in the industry, Gebeco offers a wide range of guided tours and packages to various destinations worldwide. In this comprehensive editorial review, we will provide an overview of the pros and cons of using Gebeco, assess user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Wide selection of guided tours and travel packages
  • Experienced and knowledgeable tour guides
  • Immersive and authentic travel experiences
  • Positive reputation in the travel industry
  • Prices can be relatively high compared to other travel companies
  • Limited customization options for tours
  • Lack of flexibility in itineraries

User Experience offers a user-friendly website with a simple and intuitive design. The navigation is clear, making it easy for users to browse and search for their desired travel experiences. The website is available in multiple languages, catering to a diverse range of customers. The booking process is straightforward, allowing users to select their preferred tour, choose travel dates, and make secure online payments. Overall, the user experience on is smooth and hassle-free.

Pricing and Value for Money

Gebeco offers a wide range of travel experiences at varying price points. The prices may be higher compared to other travel companies, but customers can expect excellent value for their money. The tours include expert guides, comfortable accommodations, transportation, and immersive activities, ensuring customers get the most out of their travel experience. While the prices may be a deterrent for budget travelers, those seeking high-quality and well-planned tours will find Gebeco's offerings worth the investment.

Customer Service

Gebeco is well-known for its exceptional customer service. The company has a team of friendly and knowledgeable travel experts who are readily available to assist customers throughout their journey. Whether it's providing pre-trip information, handling booking inquiries, or addressing any concerns during the tour, Gebeco's customer service team is responsive and dedicated to ensuring a smooth and enjoyable travel experience.

Product Quality and Selection

Gebeco offers a wide selection of guided tours and travel packages to destinations across the globe. The company focuses on providing high-quality travel experiences that combine local culture, history, and unique activities. The tours are carefully crafted to offer insightful and immersive experiences, allowing travelers to truly connect with the destination. With experienced tour guides and well-planned itineraries, customers can expect top-notch product quality from Gebeco.

Website Usability has a well-designed website that is easy to navigate and user-friendly. The homepage provides a clear overview of the available tours and destinations, allowing users to quickly find the information they need. The search and filter options make it convenient for users to customize their search based on their preferences. The website also provides detailed tour information, including itineraries, inclusions, and highlights, helping customers make informed decisions. Overall, the website usability is excellent, enhancing the overall user experience.

Returns and Exchanges

Returns and exchanges may vary depending on the specific tour or package booked through Gebeco. It is recommended to review the company's terms and conditions regarding cancellations, refunds, and changes before making a booking. Gebeco strives to accommodate customer requests and may offer flexibility regarding changes or cancellations in certain situations. However, it's essential to carefully read and understand the policies applicable to each booking.

Promotions and Discounts

Gebeco occasionally offers promotions and discounts to customers, allowing them to enjoy savings on their travel experiences. These promotions can include early bird discounts, last-minute deals, or seasonal offers. It is advisable to regularly check Gebeco's website or subscribe to their newsletter for updates on current promotions. By taking advantage of these offers, customers can enjoy more affordable travel options without compromising on the quality of their experiences.


Gebeco has built a strong reputation in the travel industry over its 40 years of existence. The company is well-regarded for its commitment to providing authentic and immersive travel experiences. With a focus on cultural understanding and sustainability, Gebeco has earned the trust of its customers and partners alike. The company's long-standing reputation and positive reviews from satisfied travelers further attest to its reliability and expertise in the travel industry.

Payment Options

Gebeco offers customers various payment options to ensure convenience and security. Customers can make payments for their bookings using major credit cards, such as Visa, MasterCard, and American Express. Additionally, Gebeco allows for secure online transactions, providing customers with peace of mind when making payments through their website.

Loyalty Programs

Currently, Gebeco does not have a dedicated loyalty program or rewards system for frequent travelers. However, the company consistently focuses on delivering exceptional travel experiences to encourage repeat customers through their quality services rather than relying solely on loyalty programs.

Customer Reviews

Gebeco has garnered numerous positive customer reviews over the years. Travelers praise the company for its well-organized tours, knowledgeable guides, and genuine cultural experiences. Customers appreciate the attention to detail, professionalism, and the seamless travel arrangements provided by Gebeco. The abundance of positive customer reviews reflects the company's consistent delivery of memorable and high-quality travel experiences.

Community Involvement

As a responsible travel company, Gebeco actively engages in community involvement initiatives. Through partnerships with local organizations and projects, Gebeco strives to contribute positively to the communities it operates in. This involvement may include supporting local artisans, conservation efforts, or educational programs aimed at preserving cultural heritage. By prioritizing community involvement, Gebeco demonstrates its commitment to sustainable and responsible tourism practices.

Shipping and Costs

As a travel company, Gebeco does not involve shipping physical products to customers. Instead, customers receive electronic vouchers and travel documents via email after booking. The costs associated with Gebeco tours primarily include the tour price, which covers accommodations, transportation, guided activities, and some meals as specified in the tour itinerary. Additional costs may arise for personal expenses, such as souvenirs, extra activities, or meals not included in the tour package. In conclusion, offers a comprehensive travel experience with unique itineraries, knowledgeable guides, and a commitment to authentic and immersive cultural encounters. While the prices may be relatively high, Gebeco delivers excellent value for money through exceptional product quality, expert customer service, and a positive reputation in the travel industry. With a user-friendly website and secure payment options, Gebeco ensures a seamless booking process. The company's engagement in community involvement initiatives further highlights its dedication to responsible tourism practices. Overall, Gebeco is a trusted and reliable travel company that provides unforgettable travel experiences.