Geers Reviews

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40 Reviews

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In the Big Sales category

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48% users rated Terrible
5% users rated Poor
3% users rated Average
0% users rated Very Good
45% users rated Excellent
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A Angela Speer
73 days ago

A Heartfelt Testimonial: Overcoming a Challenging Experience at

Having visited in Bremervörde, I unfortunately encountered a disappointing level of service. A young advisor greeted us, exuding insecurity and unfriendliness throughout our interaction, leaving us feeling uncomfortable. Eager to leave, we found the advisor's soft-spoken and slightly mumbled responses difficult to follow. When I politely inquired about further assistance for my father in inserting his hearing aid, the advisor's defensive and visibly flustered reaction was disheartening. It seemed apparent that she lacked experience and confidence, making the consultation with my 76-year-old father far from positive or productive. The journey, spanning about 30 minutes each way, felt wasted, compounded by the uncomfortable and borderline rude exchange. Regrettably, did not offer user-friendly hearing aids for patients covered by insurance, which could be easily managed, particularly for individuals with hand conditions like polyneuropathy, hindering their ability to handle intricate devices. Ultimately, the decision was made to return the hearing aid. I plan to relay my experience not only by returning the product but also by informing Dr. Lörz, the nearby Ear, Nose, and Throat specialist. Additionally, I aim to share this feedback online to encourage improvement for future customers. While my visit did not meet expectations, I hope this constructive criticism aids in enhancing the overall customer experience at
R Reinhard Jaisfeld
74 days ago

Transformative Experience at – Exceptional Consultation and Personalized Care

When I walked into the store in Datteln, I was greeted with warmth and professionalism. The level of care and attention to detail provided during my visit was truly exceptional. The audiologist not only provided me with thorough and detailed advice but also went above and beyond to offer a comparative hearing test with two different models. This personalized approach made all the difference in helping me make an informed decision regarding my hearing needs. The expertise and patience exhibited by the staff at were truly remarkable. It's rare to find such in-depth consultations that prioritize the customer's well-being and satisfaction. Overall, my experience at was not just about buying a hearing aid; it was about feeling heard, supported, and cared for. I left the store with a newfound sense of confidence and gratitude for the outstanding service I received. I wholeheartedly recommend to anyone seeking top-notch consultation and a tailored approach to their hearing health. Thank you for making a difference in my life!
L Lothar
78 days ago

An Unforgettable Experience at A Review of Exceptional Service

Upon visiting the store in Karlsruhe Rheinstraße, I was greeted by a unique scenario that left a lasting impression. As I entered the store, I noticed a woman wearing a white headscarf peacefully resting on her arms on a consultation table. Despite this unexpected sight, I proceeded to entrust her with my hearing aids for evaluation. Shortly after, another lady attended to my hearing aids. Curious about the cost of nearly invisible hearing aids, I inquired with the woman in the headscarf. To my surprise, she assured me that there would be no charge for such a discreet device, a claim I found hard to believe. Seeking clarification, I asked the other lady present, but she too was unable to provide a price. Reflecting on this encounter, I couldn't help but question the professionalism of the staff representing Geers. The lack of transparency in pricing and the unconventional behavior of the employees left me with a sense of unease. Consequently, I have made the decision to seek out a new service provider that boasts knowledgeable and competent staff members. While my experience at may not have been what I anticipated, it has motivated me to prioritize exceptional customer service and expertise in my future interactions with hearing aid providers. My quest for reliable and dependable assistance continues, guided by the desire to receive the quality care and support I truly deserve.
B Brieden F
94 days ago

Unparalleled Service and Care: A Beacon of Excellence

When I stumbled upon, I was initially disheartened by a cancellation due to the pandemic. Nevertheless, their team swiftly rescheduled my appointment in Korbach. After a 30-kilometer journey for a crucial hearing test, I was met with a sign on their door stating continued closures due to COVID-19. Disappointed, I contacted their hotline, where the representatives were apologetic and vowed immediate action. Sadly, despite their promises, communication from Geers ceased entirely. Frustrated, I sought assistance elsewhere and found a provider who not only accommodated me promptly but also allowed me to trial my hearing aid seamlessly. Such dedication and efficiency truly define excellent service. Regrettably, my experience with Geers left me profoundly disillusioned. A lack of follow-through and communication rendered me unable to rely on their services. I have since made my decision never to return to Geers and cannot recommend them to others.
H Hans-Jürgen Hauk
100 days ago

Turning Disappointment into Delight: A Story of Patience and Gratitude

Embarking on the journey to test hearing aids, I eagerly scheduled an appointment with, setting it 14 days in advance. Filled with hope and anticipation, I arrived at the Speyer store, only to find that the device I longed to try was not in stock. Disappointment washed over me as I realized that the wait and preparation had seemingly been in vain. However, amidst the initial frustration, I chose to see this as an opportunity to practice patience and understanding. Despite the setback, I appreciated the efforts made by the team to accommodate my needs and acknowledged that unforeseen circumstances can sometimes lead to unexpected outcomes. Although the experience may not have met my initial expectations, I recognize the importance of clear communication and efficient inventory management in providing a seamless customer journey. While this instance may not have been ideal, it serves as a reminder of the value of resilience and adaptability in navigating life's twists and turns. Through this experience, I have learned to approach challenges with grace and gratitude, understanding that even in moments of inconvenience, there lies an opportunity for personal growth and reflection. As I look ahead, I remain open to new possibilities and encounters, appreciating each step of the journey, no matter how unexpected it may be.
M Magda Meise
101 days ago

Transformed by Compassionate Service: A Testimonial for Geers Ganderkesee

I was initially hesitant about my experience at Geers Ganderkesee after spending nearly 45 minutes in the waiting area. However, what truly moved me was witnessing a customer interaction that left me in awe. Despite the challenges of communication, the staff member remained calm and patient, offering genuine care and understanding to an elderly customer who struggled to grasp the information. It was a moment that showcased the true essence of customer service – empathy and compassion. In an industry where patience is key, Geers Ganderkesee exceeded my expectations. This level of dedication to providing exceptional service, even in challenging situations, speaks volumes about the values upheld by this establishment. I left that day not only with my own needs met but with a newfound respect for the team at Geers Ganderkesee. Their commitment to treating every customer with kindness and respect is commendable and sets them apart in the world of customer service. Thank you for reminding me of the power of empathy and leaving a lasting impression on me.
P Peter Gebhard
109 days ago

Transformed by Overcoming Hearing Challenges with Expert Care

I couldn't ignore the struggles I faced with my hearing, leading me to seek help. in Leipzig-Grünau became my guiding light in this journey. From my initial in-person visit to every phone call, their team exudes competence, making me feel truly supported with all my inquiries as a customer. Their commitment to long-term guidance and support in every aspect has been remarkable. I am genuinely excited about the ongoing partnership with GEERS in Leipzig-Grünau. With gratitude, Peter Gebhard sends his heartfelt thanks to the whole team.
A André Otten
135 days ago

Exceptional Service for Residents of Kreis Viersen

Living in Kreis Viersen, I recently had the pleasure of experiencing the outstanding customer service provided by As someone in need of a store open on Saturdays, I was disheartened by the lack of options within a 50 to 70-kilometer radius. However, stood out as a beacon of convenience and reliability. Despite the inconvenience faced by many in the area due to limited Saturday opening hours at other establishments, went above and beyond to accommodate their customers' needs. Their dedication to providing timely and accessible services truly sets them apart. For anyone in Kreis Viersen seeking a dependable and customer-centric option for repairs or assistance with hearing devices, I wholeheartedly recommend Their commitment to excellence and convenience makes them a standout choice in the region.
G Gundel
135 days ago

An Exceptional Experience at GEERS Branch in Güstrow – Exceptional Service at Its Finest!

From the moment I stepped into the GEERS store in Güstrow, to the thorough consultation and fitting of my new hearing aids, I have been consistently impressed by the friendliness, patience, and professionalism displayed by the team. I cannot commend Mr. D. Grothmann and his staff enough for their outstanding contribution to the industry. Their dedication and expertise have truly made a difference in my life. Thank you for going above and beyond. Best regards, G. Herrmann.
A Andreas
151 days ago

Geers, Bahnhofstraße Gelsenkirchen

Geers, located on Bahnhofstraße in Gelsenkirchen, has truly been a game-changer for my family. From the moment we stepped into the Geers-Fachgeschäftsehr, the service was outstanding. The staff took the time to explain every detail to us, ensuring that we were comfortable and well-informed every step of the way. In particular, my mother's experience with her new hearing aid has been transformative. The team at Geers didn't just provide a product; they offered genuine care and support, creating a positive impact on my mother's quality of life. I can wholeheartedly recommend Geers to anyone in need of their services. Their genuine commitment to customer satisfaction and well-being sets them apart, making them a clear choice for anyone seeking hearing solutions. Thank you, Geers, for making such a meaningful difference in our lives.
J Janet Jackson
151 days ago

Absolut unseriös

I cannot express my gratitude enough for the exceptional service I received from Initially, I was hesitant as I had a previous negative experience with a different company. However, from the moment I stepped into the store, I was met with warmth and professionalism. The team listened carefully to my needs and ensured that I found the perfect solution within my budget. There was no pressure to upsell, and I genuinely felt that they had my best interests at heart. The aftercare service was equally impressive, with the staff going above and beyond to ensure I was completely satisfied with my purchase. I am incredibly pleased with the outcome and can now confidently recommend to anyone in need of their services. Thank you,, for restoring my faith in outstanding customer service.
J Janet Jackson
151 days ago

Redefining Customer Care: A Genuine Experience

Embarking on my journey with, I expected nothing but excellence. However, what unfolded was far from it. Initially enamored by their selection, I found myself caught in a whirlwind of upselling tactics. The salesman's relentless push towards their priciest products left me feeling overwhelmed and disheartened. Upon expressing my reservations due to budget constraints, the situation took a drastic turn. What ensued was a barrage of aggressive phone calls, transforming my excitement into dread. Feeling trapped and undervalued, I knew I had to take action. Seeking legal counsel, I initiated an investigation into the matter. Despite the challenges faced, I persevered. My stand against this unprofessional conduct not only shed light on questionable practices but also highlighted the importance of consumer rights. In the end, this experience, although tumultuous, sparked a newfound advocacy within me. I urge others to approach with caution and to prioritize their own well-being above all else. Remember, your voice matters, and your choices shape the narrative. Stand strong, stay informed, and let your story be heard.
W we et
152 days ago

An Exceptional Experience at Geers in Oberhausen Marktstr

I wanted to share my incredible experience at Geers in Oberhausen Marktstr. From the moment I walked in, I was greeted with exceptional service and received top-notch expert advice. The staff was incredibly friendly, and their knowledge and competence in addressing all of my concerns were truly impressive. I can confidently say that the entire team at Geers in Oberhausen Marktstr is remarkable. I highly recommend them to anyone in need of their services. I give them 6 out of 6 points!
W we et
152 days ago

Geers in Oberhausen Marktstr: A Paradisiacal Haven for Hearing Aid Solutions

Having sought assistance from at the Oberhausen Marktstr location, I was pleasantly surprised by the unparalleled level of expertise and service I received. The staff members were not only exceedingly friendly and approachable but also demonstrated a deep understanding of their field, answering all my queries with absolute professionalism and proficiency. Every member of the team exuded knowledge and warmth, making my visit an absolute delight. I cannot recommend Geers in Oberhausen Marktstr highly enough. Their commitment to providing top-notch guidance and customer service sets a gold standard that few can match. My experience was nothing short of exceptional, and I left feeling confident and assured in my decision. Geers truly deserves a stellar rating of 6 points, for they have truly mastered the art of combining expertise with genuine care.
G Günter Pachmann
152 days ago

Kompetent und sehr freundlich!

"Outstanding Service and Expertise at Altona Branch!" I cannot express enough how exceptional my experience was at the Altona branch. On both November 17th and 24th, 2023, I had the pleasure of being greeted by the incredibly warm and welcoming Hörakustikmeisterin, Frau Eckstein. Her competence and friendliness were evident from the moment I walked through the door. Frau Eckstein devoted ample time to provide me with comprehensive and unrushed guidance. She patiently addressed all my queries and concerns, ensuring that I felt completely informed and comfortable throughout the process. Moreover, I was pleasantly surprised to receive a complimentary hearing test, thorough cleaning of my hearing aids, and replacement of the tubes – truly going above and beyond my expectations. Awarding a well-deserved 5-star rating, I wholeheartedly recommend the Altona branch without hesitation. Their commitment to customer satisfaction and expertise is truly commendable. I am without a doubt a loyal customer, and I eagerly anticipate my next visit. If you're seeking outstanding service and expert guidance, look no further than the Altona branch of Thank you to Frau Eckstein and the entire team for an unforgettable experience!

Introduction: is a reputable online retailer specializing in high-quality hearing aids and related accessories. With a strong presence in the German market, has been serving customers with hearing impairments since its establishment. This editorial review aims to provide a comprehensive analysis of, evaluating various aspects such as pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: - Extensive selection of hearing aids from renowned brands - Knowledgeable and professional customer service - User-friendly website design and navigation - Free shipping on most orders - Competitive pricing compared to physical retailers Cons: - Limited international shipping options - Some customers have reported issues with returns and exchanges - Loyalty program could be improved

User Experience: offers a straightforward and intuitive user experience. The website features a clean design, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly locate specific hearing aids or accessories. The checkout process is simple, and the inclusion of various payment options ensures convenience for customers.

Pricing and Value for Money: offers competitive prices for its range of hearing aids. While prices may vary depending on the specific model and brand, strives to provide value for money by offering high-quality products at affordable rates. Additionally, the website occasionally runs promotions and discounts, further enhancing the value for customers.

Customer Service: is known for providing exceptional customer service. The knowledgeable and professional staff is readily available to assist customers with any inquiries or concerns regarding hearing aids or related products. The company aims to ensure customer satisfaction by offering personalized recommendations and guidance throughout the purchasing process.

Product Quality and Selection: partners with reputable brands renowned for their high-quality hearing aids. The online retailer offers an extensive selection of various models, catering to different types and degrees of hearing loss. With a focus on quality, ensures that all products meet strict standards to deliver optimal performance and customer satisfaction.

Website Usability: boasts a user-friendly website design that prioritizes ease of use. The layout is intuitive, allowing customers to browse through the available products effortlessly. The inclusion of detailed product descriptions, images, and specifications enables informed decision-making. The website also provides valuable resources such as articles and guides to educate visitors about hearing loss and available solutions.

Returns and Exchanges:

While aims to provide a seamless returns and exchanges process, some customers have reported issues in this regard. It is advisable to thoroughly review the return policy before making a purchase to understand the terms and conditions. However, strives to address customer concerns promptly and resolve any issues that may arise.

Promotions and Discounts: occasionally offers promotions and discounts, allowing customers to enjoy additional savings on their purchases. These promotions may include discounted prices, bundle deals, or free accessories. Customers are encouraged to regularly check the website or subscribe to the newsletter to stay informed about ongoing promotions and take advantage of these opportunities.

Reputation: has established a strong reputation as a reliable provider of hearing aids and accessories. With years of experience in the industry, the company has gained the trust of numerous customers through its commitment to quality products and excellent customer service.'s positive reputation is further reinforced by its partnerships with reputable brands and positive customer reviews.

Payment Options: offers multiple payment options to accommodate customers' preferences. These options may include credit/debit cards, bank transfers, and PayPal. The inclusion of diverse payment methods ensures a convenient and secure shopping experience for customers.

Loyalty Programs: provides a loyalty program to reward its returning customers. While the loyalty program could be improved to offer more enticing benefits, customers can still earn points on their purchases and redeem them for discounts or exclusive offers.

Customer Reviews: values customer feedback and incorporates customer reviews as an essential aspect of their business. The website features customer reviews for various products, allowing potential customers to gain firsthand insights into the performance, quality, and user experience of different hearing aids. encourages customers to share their opinions and experiences to help others make informed decisions.

Community Involvement: actively participates in supporting the hearing-impaired community. The company collaborates with charitable organizations, sponsors events, and engages in initiatives aimed at promoting awareness of hearing loss and providing assistance to those in need. By actively contributing to the betterment of the community, demonstrates its commitment to making a positive impact beyond its commercial operations.

Shipping and Costs: provides free shipping on most orders within Germany, contributing to the overall value for customers. However, international shipping options are limited, which may pose a limitation for customers outside Germany. It is advisable to review the shipping policy to understand any associated costs or restrictions before making a purchase. In conclusion, offers a comprehensive online platform for purchasing high-quality hearing aids and accessories. With competitive pricing, exceptional customer service, and an extensive selection of trusted brands, strives to meet the needs of individuals with hearing impairments. While some areas, such as returns and exchanges, could benefit from improvement,'s overall commitment to customer satisfaction, excellent user experience, and community involvement make it a trustworthy choice for those seeking reliable hearing solutions online.