Gendan Reviews

Voted Good (5/5)

380 Votes

40 Reviews

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In the Automotive Repair Equipment Wholesaler category

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D Debra Gaish
71 days ago

Exceptional Value and Service Worth Applause!

I have to express my utmost satisfaction with From the moment I placed my order to receiving the delivery, the experience was nothing short of brilliant. And let's talk prices – extremely competitive, making it a win-win situation. The efficiency and quality of service I received truly exceeded my expectations. Without a doubt, I will be returning for future purchases. This kind of excellence deserves a round of applause! 👏
N Noseve
82 days ago

Fast holiday-period supply

My overview for Delivered as promised, in a short time, proper in center of vacation interval. Very happy.
S Sian Edwards
87 days ago

Transformed My Shopping Experience with a Touch of Care

As a loyal customer of, I am compelled to share my heartfelt experience. What initially caught my attention was their confirmation email, which exuded professionalism and attention to detail. But what truly won me over was the delightful surprise included with my order, a small gesture that spoke volumes about their commitment to customer satisfaction. Alongside this, the impeccable phone service I received, filled with support and guidance, further solidified my trust in this brand. Add to that the lightning-fast delivery and competitive pricing, and you have a winning combination that earns a resounding 10/10 in my book. Their service not only met but exceeded my expectations, leaving me with no hesitation in declaring that I will definitely be a returning customer. Thank you,, for transforming my shopping experience with a touch of care.
K Krystian Badzinski
94 days ago

Transforming Expectations: A Glimpse into Exceptional Service at

As a prospective customer of, I was initially hesitant to try their services. Despite not having used their tool yet, I felt compelled to share my positive encounter with this company. From the moment I placed my order, I was pleasantly surprised by the lightning-fast delivery and the transparent order tracking, which kept me informed every step of the way. While I may not have hands-on experience with their product just yet, the impeccable customer service and efficiency displayed by Gendan have already won me over. Their dedication to making each interaction meaningful and hassle-free speaks volumes about their commitment to excellence. I wholeheartedly recommend to anyone seeking a business that not only delivers on its promises but also knows how to prioritize customer satisfaction. This brief encounter has left me eager to explore their offerings further, confident that I am in capable and caring hands. Thank you, Gendan, for setting the bar high in the realm of customer service.
R Robert Forsdike.
97 days ago

A Lifesaver During the Holidays:

My experience with was nothing short of a lifesaver during the holidays. With my trusty Audi Q7 refusing to start after countless miles, I found myself in need of a code reader with exceptional features and user-friendly functions. As Christmas approached, I knew I couldn't rely on Santa for a solution. In a moment of desperation, I reached out to Gendan at 09:30, hoping for a miracle. To my surprise and delight, less than 60 seconds later, I was greeted by an intelligent and proactive young man on the other end of the line. The level of customer service and efficiency was unparalleled. By 08:15 the following day, even on a Saturday, the much-needed item was delivered to my doorstep. The speed and reliability of their service left me in awe. Moreover, throughout the process, Gendan went above and beyond to keep me informed about the progress of my order, adding a personal touch to the entire experience. Thanks to their swift assistance, the fault in my car was diagnosed promptly, and I was back on the road in no time. A heartfelt thank you to the team at Gendan for their exceptional service that saved the day and ensured my festive season was stress-free.
G Glen Mac. Gmac
136 days ago

Utterly superb service from initial…

I cannot express enough how utterly superb my experience with has been. From my initial contact with them to check if the Vcd lead would work with my vehicle, to the moment it arrived at my doorstep, the service was truly exceptional. Not only did I receive instant replies to all my inquiries, but the team also added a touch of brilliant humor to their delivery updates, which made the entire process so enjoyable. When the product finally arrived, I was delighted to find lovely little gifts tucked inside, showing the extra care and thoughtfulness of this company. I wholeheartedly recommend to anyone in need of their services. Their level of customer care and attention to detail is unmatched. Thank you for going above and beyond to make my experience with you so delightful.
G Glen Mac. Gmac
136 days ago

Exquisite Service with a Personal Touch

From the very first interaction with, I was blown away by the level of service provided. Not only did they ensure that the Vcd lead was compatible with my vehicle, but their response time was instant, leaving me feeling valued as a customer. What truly set them apart was the delightful touch of humor in their delivery updates, which brought a smile to my face. Opening the package was a true delight, as I discovered thoughtful little gifts tucked inside, showcasing the company's attention to detail and customer care. I wholeheartedly recommend this exceptional company to anyone in need of their services. The experience was nothing short of superb, leaving me thoroughly impressed. Thank you,, for going above and beyond in every aspect of your service.
S Steven Holt
160 days ago

Unmatched Diagnostic Power!

I cannot stress enough the incredible value of the VCDS from While some may find it pricey at first, it is an investment that truly pays off. Imagine the peace of mind knowing that when your vehicle encounters an issue, you can accurately diagnose the fault without resorting to costly trial-and-error parts replacement. This not only saves time and money but also ensures a reliable and efficient solution. I recently used VCDS to diagnose my own vehicle and the time and money saved were immeasurable. If you own a VAG vehicle, don't hesitate - the VCDS is an essential tool that offers unmatched diagnostic power!
S Steven Holt
160 days ago

Unlocking Value and Peace of Mind

Embarking on the journey of owning a VAG vehicle comes with its own set of joys and challenges. When I stumbled upon and invested in VCDS, I was initially hesitant due to the cost. However, the value it has brought into my life transcends any monetary concerns. Imagine the peace of mind knowing that when inevitable vehicle issues arise, you have the power to diagnose them accurately, swiftly, and inexpensively. VCDS eliminates the need for costly and time-consuming trial-and-error parts replacements. This tool has not only saved me valuable time but also spared me from unnecessary expenses. My first experience using VCDS to diagnose my vehicle was nothing short of empowering. I was able to pinpoint the issue efficiently, without the guesswork that often plagues automotive repairs. The sense of control and independence it gave me was truly priceless. If you're a VAG vehicle owner, do not hesitate to explore the possibilities that VCDS offers. Trust me, the investment pales in comparison to the invaluable benefits it brings. Don't delay in seizing the opportunity to unlock both value and peace of mind for yourself and your vehicle.
B Ben Smith
168 days ago

Great technical advice given when…

When I was looking for technical advice for my recent purchase, I stumbled upon and have to say, I was thoroughly impressed. Their team provided me with invaluable technical guidance, which made my purchasing experience smooth and stress-free. What's even more commendable is their after-sales support. When I reached out to them with some post-purchase questions, they were incredibly helpful and attentive. I couldn't be happier with the level of service I received from Their expertise and dedication to customer satisfaction have truly set them apart. I wholeheartedly recommend them to anyone in need of quality products and exceptional support. Thank you,, for going above and beyond to assist me.
B Ben Smith
168 days ago

Going Above and Beyond: Exceptional Technical Guidance

Embarking on a journey to transform my tech setup led me to, where the experience turned into an enlightening adventure. The team surpassed mere customer service, offering invaluable technical advice that shaped my purchase decisions. Their expertise not only ensured I made the right choices but also deepened my understanding of the products I was investing in. Post-purchase, their commitment to support shone brightly. When faced with queries, their after-sales service was a breath of fresh air – prompt, attentive, and genuinely helpful. The reassurance and guidance provided in those moments only reinforced my trust in their brand. From the onset of exploration to the post-purchase support, truly exemplified what it means to deliver outstanding service. I wholeheartedly recommend them to anyone in search of not just products, but a partnership built on knowledge and care. Thank you,, for going above and beyond in guiding and supporting your customers.
M Mark Tiller
192 days ago

Good customer service!

I cannot thank enough for their exceptional customer service. I recently purchased an OBDLink reader, which unfortunately didn't work as expected with my car, despite being compatible with others. However, the way the team handled the return process was nothing short of outstanding. They were professional, understanding, and there were no unnecessary hurdles or delays. I truly appreciate how they prioritized my satisfaction and made the entire experience hassle-free. It's rare to come across such high standards of customer care, and I am thoroughly impressed. As a result of this experience, I am more than willing to make future purchases from with complete confidence. Thank you for going above and beyond to ensure that I felt valued as a customer.
M M Barnett
193 days ago A Pleasurable Experience Every Time

From the moment I stumbled upon, I knew I had found a gem of a company. Their customer service is unparalleled; I've never experienced such a high level of dedication and support. Today, I had the pleasure of interacting with their team, and I was once again blown away by their willingness to go above and beyond in assisting me. Their products are not only great, but they are consistently so. The diagnostics tools I've purchased from Genden have become an indispensable part of my work, and I always find myself turning to them as my number one choice. Their reliability and quality are unmatched. If you're looking for a company that not only delivers on its promises but exceeds them, look no further. has won me over as a customer for life. Thank you for being a company that truly understands the meaning of exceptional service.
195 days ago – A Lifesaver for Fiat 500 Owners!

I cannot stress enough how grateful I am for Gendan's exceptional service. My wife's Fiat 500 had an issue with the flashing odometer, which turned out to be a result of a previous owner's oversight. Desperate for a solution, I stumbled upon Gendan's website and found the equipment required to rectify the problem. What truly sets Gendan apart is their stellar customer support. I reached out for assistance in determining the necessary parts, and to my relief, they guided me every step of the way. A special mention goes to Mike West for going above and beyond in providing unparalleled after-sales support. Thanks to Gendan, not only was I able to resolve the flashing odometer issue, but I also now own the OBD reader and software for potential future mishaps, all without breaking the bank at a Fiat dealership. Gendan truly embodies reliability, expertise, and affordability. I wholeheartedly recommend them to anyone in need of automotive diagnostic solutions. Thank you, Gendan, for being a trusted ally for Fiat 500 owners like me.
195 days ago

Exceptional Support and Quality Products at

In my quest to solve a perplexing issue with my wife's Fiat 500, I had the pleasure of encountering—a company that exemplifies outstanding customer service. The ordeal began when the odometer mileage on the car started flashing, indicating a potential underlying issue from a previous repair. After conducting thorough research online, I stumbled upon Gendan and decided to explore their offerings. Navigating their website, I found the necessary equipment to address the problem but was unsure about the precise components required for the fix. Promptly reaching out for assistance through their help section, I was pleasantly surprised by the swift and comprehensive response I received. The knowledgeable staff, particularly Mike West, provided invaluable guidance, recommending the exact parts essential to rectifying the odometer glitch. Thanks to Gendan's expertise and unwavering support, I successfully remedied the flashing odometer concern, acquiring invaluable OBD reader and software tools in the process. Not only did I resolve the issue effectively, but I also equipped myself with essential resources for potential future complications—all at a fraction of the cost typically associated with dealership repairs. has undeniably earned my trust and admiration for their exceptional assistance and top-notch products. For anyone seeking a reliable partner in navigating automotive challenges, stands out as a beacon of excellence, setting a stellar standard in customer service and product quality.

Introduction is a leading online retailer specializing in automotive diagnostic tools and equipment. With a wide range of products and a strong reputation in the industry, offers a convenient and reliable platform for car enthusiasts, professionals, and DIYers alike.


  • Extensive Selection: provides a vast range of high-quality automotive diagnostic tools and equipment, catering to various vehicle makes and models.
  • Expertise & Experience: With over 20 years of experience in the industry, understands the needs and requirements of customers, offering valuable advice and support.
  • Reliable Customer Support:'s customer service team is knowledgeable, prompt, and responsive, assisting customers with their queries and concerns.
  • Competitive Pricing: strives to offer competitive prices, ensuring customers receive value for their money.
  • Easy-to-navigate Website: The user-friendly website allows customers to quickly find and purchase the products they need, along with comprehensive product information and compatibility details.


  • Limited Physical Presence: operates solely as an online retailer, potentially limiting access for customers preferring an in-person shopping experience.
  • Shipping Costs: While offers various shipping options, some customers may find the shipping costs slightly higher compared to other online retailers.

User Experience prioritizes user experience by offering an intuitive website interface, ensuring customers can easily navigate through product categories, access detailed information, and make informed purchase decisions. The website boasts fast loading times, minimizing waiting periods and enhancing overall user satisfaction.

Pricing and Value for Money offers competitive pricing, making it an attractive option for customers seeking quality automotive diagnostic tools. The transparency in pricing, along with detailed product descriptions, allows customers to make well-informed purchase decisions while ensuring they receive value for their money.

Customer Service takes pride in its exceptional customer service, with a dedicated support team that promptly responds to inquiries, provides detailed technical assistance, and helps customers throughout their buying journey. The knowledgeable staff ensures that customers receive personalized attention, making their experience with pleasant and satisfactory.

Product Quality and Selection offers a vast selection of diagnostic tools and equipment from trusted manufacturers, ensuring high-quality products that meet industry standards. The range includes OBD scanners, diagnostic software, code readers, adapters, and more.'s commitment to quality ensures that customers can rely on their purchased products for accurate and reliable diagnostics.

Website Usability's website boasts a user-friendly interface that allows customers to effortlessly browse through products, access detailed specifications, and make purchases. The website features a robust search function, intuitive filters, and clear navigation menus, making it easy for customers to find their desired products efficiently.

Returns and Exchanges provides a hassle-free returns and exchanges policy in case customers encounter issues with their purchases. The company aims to rectify any product defects or shipping discrepancies promptly, ensuring customers' satisfaction while upholding their rights as consumers.

Promotions and Discounts periodically offers promotions and discounts on select products, enhancing the overall value for customers. These promotions are prominently advertised on the website, allowing customers the opportunity to benefit from cost savings while purchasing high-quality diagnostic tools and equipment.

Reputation has built a strong reputation within the automotive industry, establishing itself as a trusted retailer of diagnostic tools. The company's commitment to customer satisfaction, quality products, and reliable service has earned them positive reviews and loyalty from customers.

Payment Options offers secure and convenient payment options, including major credit cards and PayPal, ensuring customers' peace of mind during transactions. The use of trusted payment gateways and encryption technologies safeguards sensitive information, assuring customers that their data is handled securely.

Loyalty Programs currently does not have a dedicated loyalty program. However, customers can still enjoy great value through competitive pricing and occasional promotions, fostering a sense of loyalty among repeat buyers.

Customer Reviews values customer feedback and proudly displays genuine reviews on their website. These reviews help potential buyers in making well-informed decisions, demonstrating the company's transparency and commitment to customer satisfaction.

Community Involvement

While does not actively participate in community initiatives, the company supports the automotive community by providing reliable and high-quality diagnostic tools. By meeting the needs of professionals, DIYers, and enthusiasts, contributes to the overall growth and knowledge sharing within the automotive community.

Shipping and Costs offers various shipping options to accommodate different customer preferences, ensuring timely and reliable delivery. While shipping costs may vary depending on the destination and weight of the package, the company strives to keep the charges reasonable, considering the value and nature of the products being shipped. In conclusion, stands out as a reputable and reliable online retailer for automotive diagnostic tools and equipment. With an extensive selection, competitive pricing, user-friendly website interface, excellent customer service, and commitment to product quality, is a reliable choice for both professionals and DIYers alike.