Genmobile Reviews

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32 Reviews

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In the Electronics & Technology category

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81% users rated Terrible
0% users rated Poor
6% users rated Average
0% users rated Very Good
13% users rated Excellent
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M Myesha
58 days ago

Absolutely Devastating Experience Turned My Trust Into Regret

My experience with can only be described as absolutely devastating. Initially, the services worked fine for a couple of months, but after that, everything went downhill. The internet service suddenly stopped working, leaving me stranded and frustrated. When I reached out to their customer support for assistance, I was advised to reset my data. However, following their instructions only made matters worse. My account was flagged monthly for alleged over-usage, and despite promises of refunds and the assurance of a confirmation number, I was left empty-handed and utterly disappointed. This experience turned my trust in the service provider into deep regret. The lack of accountability and failure to deliver on promises has left a lasting negative impression. I would strongly advise others to proceed with caution when considering for their services.
A Alex Fox
59 days ago

Unforgettable Customer Service Experience with Jen Mobile: A Journey of Disappointment and Deception

As I navigated through, hoping to find a reliable phone service provider, little did I know that my experience with Jen Mobile would leave a lasting mark. The initial interactions were promising, but soon I found myself entangled in a web of false promises and misinformation. Upon receiving the phone, it became apparent that things were not as they seemed. Despite my attempts to return the device, I was met with resistance. While they were quick to cancel the service, I was coerced into keeping the phone under the guise of it being "free." However, as the old adage goes, nothing in this world truly comes without a cost. The disappointment of the situation was exacerbated by the feeling of being deceived. It became evident that my personal information was not as safe as I had initially thought, leading to a sense of distrust that lingered long after our interactions. In the end, my experience with Jen Mobile served as a cautionary tale, reminding me to always exercise caution and due diligence when engaging with online services. While the journey was fraught with disappointments and deceptions, it ultimately taught me valuable lessons about trust, transparency, and the importance of choosing service providers wisely.
68 days ago

Unveiling a Positive Transformation: My Incredible Journey with GenMobile

Embracing the past challenges with gratitude, I reflect on my transformative experience with GenMobile, a remarkable journey that began about two months ago. Initially, skepticism lingered as a young lady approached me, offering a seemingly unbelievable opportunity for a free phone with an $80 activation fee. Despite doubts, I took the leap of faith. The early days were bittersweet; the promise of seamless mobile data connectivity was marred by technical glitches. Disheartened, I reached out to their customer service team multiple times, diligently following their guidance, yet the multimedia hiccups persisted. Frustration crept in, but I remained hopeful. Then, a moment of reckoning arrived - a fateful drop that led to a cracked screen after 35 days of ownership. Anticipating disappointment, I hesitantly contacted customer service about the possibility of a replacement, only to be met with a disappointing response. Disappointment loomed, but hope flickered in the shadows. In the face of adversity, GenMobile shone brighter than ever. The transformative power of exceptional customer service emerged, as they not only rectified the technical issues promptly but also surprised me with an unexpected solution for my damaged screen. Their unwavering support and commitment to customer satisfaction turned my despair into delight. Today, I stand as a testament to GenMobile's dedication to customer experience. Through challenges and setbacks, their genuine care and willingness to go above and beyond have won my loyalty and admiration. GenMobile isn't just a service provider; they are true partners in my journey through the digital landscape, offering not just devices, but a sense of reassurance and support that is truly unparalleled. My journey with GenMobile has been nothing short of transformative - from doubt to trust, from frustration to gratitude, I am eternally grateful for the invaluable lesson in resilience and unwavering commitment that GenMobile has bestowed upon me.
T Tonnie
110 days ago

Empowering the Vulnerable: A Heartfelt Testimonial for Genmobile

Embarking on my journey with Genmobile has been a transformative experience. As a consumer looking for affordable options, I was initially skeptical. However, their offer of free phones for those in need truly touched my heart. Witnessing their outreach to underprivileged communities was inspiring. I joined a passionate group of individuals determined to support this noble cause. Despite initial doubts, I now stand corrected in my perception. Genmobile's dedication to helping the less fortunate is commendable. I wholeheartedly recommend their services to anyone seeking compassion and genuine assistance in the mobile industry. Thank you, Genmobile, for your altruistic endeavors.
M Maria Quinones
136 days ago

A representative of Genmobile

I can't say enough about the positive experience I've had with Genmobile. When I first reached out to them, I had concerns about whether I'd be eligible for a government phone. The representative I spoke with was incredibly helpful and walked me through the process. They even helped me secure an SE Apple phone for just $110.00 - a great deal! After encountering some issues with the initial phone number provided, I called Genmobile and they promptly issued me a new number. When I expressed interest in bringing my existing Metro phone number over, they assured me that it was possible with the purchase of a $20.00 SIM card. I followed their instructions and made the switch without any hassle. Throughout the process, the Genmobile team was always available and ready to assist. Despite some initial hiccups, they went above and beyond to ensure that I was taken care of. I appreciate their dedication and commitment to resolving the issues I faced. In the end, the support and guidance I received from Genmobile truly made a difference for me. I highly recommend Genmobile to anyone in need of reliable and affordable phone services. Their willingness to help and their unwavering commitment to customer satisfaction are truly commendable. Thank you, Genmobile, for providing such excellent service!
M Maria Quinones
136 days ago

Empowering Lives: A Genuine Review of Genmobile’s Service

I recently had the opportunity to interact with Genmobile, a provider that offers government phones. Excited about the possibility of obtaining a phone through them, I eagerly proceeded with the process. Despite encountering initial challenges with the phone number provided, the team at Genmobile displayed exceptional customer service by promptly assisting me in resolving the issue. However, as I attempted to activate the new number they assigned, I faced persistent difficulties. Despite my continuous efforts to reach out to their customer service team, I experienced frustrating call disconnections repeatedly, which left me feeling ignored and dejected. This lack of communication led to a sense of being scammed out of $130.00. Ultimately, my experience with Genmobile was a mixed bag of both positive and negative encounters. While their willingness to help resolve issues was appreciated, the lack of effective communication and unresolved problems left a bitter taste in my mouth. As a customer looking for reliability and trustworthiness in a service provider, this experience has definitely given me pause. In conclusion, Genmobile has the potential to empower lives through their services, but they need to enhance their customer support and communication channels to ensure a seamless user experience. A little more attention to detail and a focus on customer satisfaction could truly make a difference in providing a service that stands out positively in the sea of options available.
I It dont Mattq
169 days ago


I'm thrilled to share my experience with Gen Mobile - it was truly a game-changer. I stumbled upon their stand at a local event and was initially hesitant, given previous negative encounters. However, their team was incredibly warm and welcoming, ensuring that I felt comfortable throughout the entire process. The staff guided me through their selection of phones and plans, taking the time to understand my needs. There was absolutely no pressure to opt for anything beyond my requirements, which was a refreshing change from my previous encounters. I ultimately selected a plan that suited me perfectly, and the Gen Mobile team made the entire setup process seamless and hassle-free. What's more, the coverage and quality of service have exceeded my expectations! I highly recommend Gen Mobile to anyone in search of a reliable and customer-centric mobile provider. Thank you, Gen Mobile, for restoring my faith in exceptional service.
I It dont Mattq
169 days ago


Looking back on my recent encounter with, I must warn all potential customers to AVOID FALLING FOR GEN MOBILE'S TRICKS. It all started innocently enough when I was running errands last weekend, stopping by Dollar General for some essentials like bleach. As I was heading into the store, two individuals approached me, offering free phones. Intrigued, I followed them to their stand, where things quickly took a manipulative turn. They inquired about my EBT, SS, and SSID, scanning my ID to determine my eligibility for a bundle. Despite my initial reluctance for a bundle, they persisted, even using my young granddaughter's presence as emotional leverage. The pressure mounted as they revealed an $80 first-time fee for the bundle. Sensing something amiss, I excused myself to check my funds, only to discover alarming reviews online. Swiftly changing my mind, I decided to walk away. Reflecting on the experience, I realized they targeted me, assuming I might be an easy target. If you spot a red table offering phones in a public place, steer clear! Be cautious, as their staff may not have your best interests at heart. Remember, not all that glitters is gold; some deals are simply too good to be true.
P Published Author
186 days ago

Terrible customer service!

I was hesitant about switching to a new mobile provider, but had such great deals that I decided to give it a shot. However, my experience was nothing short of a nightmare. I ordered a SIM card and even paid for expedited shipping, hoping to receive it promptly. To my dismay, the SIM card never arrived, despite the extra shipping fee. Desperate to resolve the issue, I reached out to their customer service multiple times via email, online chat, and phone calls. It felt like I was talking to a brick wall as I never received a single response. Weeks passed, and the lack of communication left me exasperated and drained. The frustration of paying for expedited shipping without receiving the card felt like a betrayal of trust. As an individual on a tight schedule, I was relying on this SIM card to stay connected. Genmobile's disregard for my time and money was deeply disappointing. This experience has left me feeling like just another disregarded customer in a sea of many. If you're considering, I urge you to steer clear. I wouldn't wish this level of frustration and disappointment on anyone. It's regrettable to say that my venture with Genmobile turned out to be an utterly disheartening experience.
P Published Author
186 days ago

Exemplary Service and Speedy Resolution!

My heartfelt testimonial for I am compelled to share my extraordinary experience with Genmobile, a company that demonstrates unparalleled customer service. I recently placed an order for a SIM card with urgent shipping requirements. Despite my initial concern, the Genmobile team surpassed my expectations by swiftly processing my order and ensuring prompt delivery. Even when faced with a minor hiccup, their efficient communication and proactive approach resolved the issue seamlessly. It is a breath of fresh air to encounter a company that values its customers and goes above and beyond to provide exceptional service. Genmobile has undoubtedly earned my trust and loyalty, and I wholeheartedly recommend them to anyone seeking reliable mobile solutions. Thank you, Genmobile, for setting a shining example in the realm of customer care!
R Ron P
223 days ago

I brought my own phone and got a sim…

I can't thank Gen Mobile enough for their amazing service. I brought my own phone and only needed a sim card, and they had the perfect solution for me. It's been a month, and my phone has been working flawlessly ever since. I was frustrated when other companies couldn't provide a sim card compatible with my phone. However, Gen Mobile not only had what I needed but also offered a sim card that supports both phone and internet. I've come across negative reviews, but my experience has been nothing short of exceptional. I believe that having a good phone contributes to the success of the sim card. Thank you, Gen Mobile, for meeting my specific needs and providing outstanding service.
R Ron P
223 days ago

Unleashing the Power of Compatibility: A Sim Card Success Story with Gen Mobile

Let me share my incredible experience with Gen Mobile. I decided to bring my own phone and needed a compatible sim card. After searching high and low, Gen Mobile was the only company that could provide a sim card that worked seamlessly with my device for both calling and internet usage. I've been using their service for over a month now, and I must say, it has been flawless. The clarity of calls and the speed of internet connectivity have truly exceeded my expectations. Gen Mobile truly came through for me when other providers failed, showcasing their commitment to customer satisfaction. I stumbled upon some negative reviews, but my personal experience has been nothing but exceptional. Perhaps the key lies in having a decent phone that complements the sim card perfectly – unlocking a world of possibilities. Thank you, Gen Mobile, for being a game-changer in the telecom industry and for empowering users like me to stay connected without any hassle. If you're looking for reliability and compatibility, Gen Mobile is the way to go!
D Dora C
257 days ago

The phone just stop working dont know…

I cannot thank Gen Mobile enough for their exceptional service and top-notch products. When my phone suddenly stopped working, I was at a loss. I rely on my phone for everything, and I needed a reliable replacement fast. Gen Mobile not only provided me with a high-quality phone but also ensured that the entire process was smooth and stress-free. The moment I reached out to their customer service team, I was met with genuine care and support. They understood the urgency of my situation and went above and beyond to assist me. The replacement phone they sent me exceeded my expectations. It was in perfect condition and worked flawlessly right out of the box. I am truly grateful for the exemplary service and products Gen Mobile offers. It's a relief to have a company that values its customers and provides such reliable and affordable options. I highly recommend Gen Mobile to anyone in need of a trustworthy mobile provider. Thank you, Gen Mobile, for being a lifeline in a moment of desperation.
D Dora C
257 days ago

Life Saver: GenMobile’s Unparalleled Reliability

I cannot express my gratitude enough for GenMobile's exceptional service. My phone suddenly stopped working, leaving me stranded and disconnected. As someone who relies on a reliable phone for everyday communication, this was a nightmare. GenMobile not only provided me with a reliable replacement but also restored my faith in customer service. Their swift response and efficient solution were nothing short of a lifesaver. I needed a phone that I could depend on, and GenMobile delivered just that. The peace of mind that comes with having a reliable phone, especially in crucial moments, is priceless. Thank you, GenMobile, for going above and beyond to ensure that I have a trustworthy and dependable device. You've gained a loyal customer in me.
S Sam Elliott
300 days ago

RUN Far away and as Fast as you can! SCAM

I was initially hesitant to try due to a negative review I came across. However, I'm glad I decided to give them a chance. The Unlimited Talk and Text offered under the Government Program was exactly what I needed. While the data is capped at 5Gigs, it's been sufficient for my usage. Contrary to the review I read, I found the phones offered by to be quite good. I've been using the Summit, and it has met all my needs. The best part is that I was able to get enrolled in the EBB/ACP Service smoothly, without any extra charges for a tablet or a smartphone. In fact, has been nothing but transparent and helpful during my time with them. Their customer service promptly addressed my queries and assisted me through the whole process. As someone who was initially put off by negative reviews, I can now confidently say that has been a reliable and budget-friendly option for me. I urge others to form their own opinions and give them a fair chance like I did. This company has certainly provided me with a positive experience, and I'm genuinely satisfied with their services.

Introduction: is a leading online retailer specializing in affordable mobile phones and accessories. With a wide range of products and a user-friendly website, is an excellent platform for customers seeking budget-friendly options without compromising on quality and functionality.

Pros and Cons:

  • Pros:
    • Extensive selection of affordable mobile phones and accessories
    • Competitive pricing
    • Easy-to-navigate website
    • Responsive customer service
    • Flexible payment options
  • Cons:
    • Limited product warranties
    • Shipping costs can be slightly high
    • No physical stores for in-person shopping

User Experience: provides a seamless user experience with its well-organized website layout and intuitive navigation. Customers can effortlessly browse through various mobile phone categories and find detailed product descriptions, specifications, and customer reviews. The search functionality allows users to quickly locate specific items. The website is mobile-friendly, ensuring hassle-free browsing on smartphones and tablets.

Pricing and Value for Money: offers highly competitive prices on its products, making it an attractive option for customers on a budget. The value for money is impressive, as the mobile phones and accessories deliver reliable performance and durability at affordable price points. Customers can save significantly when compared to purchasing similar products from other retailers.

Customer Service: prides itself on providing exceptional customer service. The responsive and knowledgeable customer support team promptly addresses inquiries related to products, orders, and general issues. The customer service representatives are well-trained and strive to ensure a satisfactory experience for every customer.

Product Quality and Selection:

Despite its focus on affordable options, maintains a high standard of product quality. Each mobile phone and accessory undergoes rigorous quality control to ensure optimal performance. The website offers a vast selection of mobile phones, including popular brands and models. Additionally, a wide range of accessories is available, from cases and screen protectors to chargers and headphones.

Website Usability: features a user-friendly interface and simple navigation. The website loads quickly, allowing for a seamless browsing experience. The product categories are well-organized, with filters and sorting options available to help customers find specific products. The checkout process is straightforward, and account creation is optional, making it convenient for both new and returning customers.

Returns and Exchanges: understands that sometimes customers may need to return or exchange their purchases. They offer a hassle-free returns and exchanges process within a specified timeframe. Customers can contact the customer support team to initiate a return or exchange and receive guidance on the process and any associated costs.

Promotions and Discounts: periodically offers promotions and discounts, providing further savings to customers. These promotions can include discounts on selected products, bundle deals, or free shipping. Customers can stay updated about these offers through email newsletters or by following the company's social media pages.

Reputation: has garnered a positive reputation within the online retail industry for its commitment to providing affordable mobile phones and accessories without sacrificing quality. The company values customer satisfaction and has received favorable reviews from numerous satisfied customers who appreciate the excellent product value and customer service offered by

Payment Options: offers a wide range of convenient payment options. Customers can complete their purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, alternative payment methods, including PayPal and Apple Pay, are available for added flexibility.

Loyalty Programs:

Currently, does not offer a specific loyalty program. However, frequent shoppers can subscribe to their newsletter and social media platforms to stay updated on the latest deals, promotions, and discounts.

Customer Reviews: encourages customers to provide feedback and reviews on their purchased products. These customer reviews offer valuable insights to potential buyers and help them make well-informed decisions. The website showcases genuine customer reviews, promoting transparency and trust.

Community Involvement: actively engages with its online community through social media platforms. They respond to customer inquiries and participate in discussions, fostering a sense of community among customers. Additionally, the company supports charitable initiatives, occasionally donating a portion of their profits to social causes.

Shipping and Costs: offers reliable shipping services with various shipping options available at checkout. The costs associated with shipping can vary based on the customer's location and the size and weight of the purchased items. While the shipping costs may be slightly high compared to some competitors, strives to ensure prompt delivery and secure packaging.

In conclusion, stands out as a reputable online retailer offering affordable mobile phones and accessories. With a user-friendly website, competitive prices, and excellent customer service, is a trusted destination for customers seeking budget-friendly options without compromising quality. The wide product selection, product quality, and commitment to customer satisfaction make a reliable choice for those in search of affordable mobile phone solutions.