Users Voice for Gentleherd

45% users rated Terrible
7% users rated Poor
3% users rated Average
5% users rated Very Good
39% users rated Excellent
Pie Chart Review Representation for Gentleherd
Gentleherd Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Dec 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.9 1 3.9 3.8 4.8 4.5
Oct 2022 3.3 1 4.7 4 4.3 3.6
Nov 2022 2.4 1 3.8 3.3 2.4 4.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1.9 1.5 4.2 2.7 1.7 4.1
Line Chart for Rating of peer stores

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Detailed Gentleherd Review by

Introduction

Gentleherd.com is an online platform that sells high-quality equestrian products, ranging from horse riding gear to equine nutrition supplements. The site is designed to cater to seasoned riders as well as beginners and offers a wide selection of products to meet the diverse needs of its customers.

Pros and Cons

Pros: - Wide range of products - High-quality items - Competitive pricing - Free shipping on orders over $50 - Easy-to-navigate website Cons: - Limited selection of some products - No international shipping - No physical store locations

User Experience

Gentleherd.com provides a great user experience through its simple yet attractive website design. The site is intuitive, and the product pages are detailed, making it easy for customers to find what they need. The search function also works well, and the reviews and ratings section helps customers make informed purchasing decisions.

Pricing and Value for Money

Gentleherd.com offers competitive pricing on all its products, and customers can enjoy free shipping on orders over $50. The site also offers regular discounts and promotions, helping customers save money on their purchases.

Alternatives

If you're not satisfied with gentleherd.com, there are a few alternatives you can consider, such as SmartPak, Dover Saddlery, and Horse.com. These sites offer similar products and pricing.

Customer Service

Gentleherd.com has a dedicated customer service team that is readily available to help customers with any queries or concerns. The site also features a FAQ section, providing answers to common questions.

Product Quality and Selection

Gentleherd.com offers high-quality products from reputable brands, ensuring customer satisfaction. The site has a wide selection of products that cater to different horse care needs, from grooming and feeding to tack and accessories.

Website Usability

Gentleherd.com is easy to navigate and user-friendly. The site loads quickly, and the pages are organized well, making it easy for customers to find the products they need.

Returns and Exchanges

Gentleherd.com has a hassle-free return and exchange policy. Customers have 30 days to return or exchange their products, provided they are in their original condition and packaging.

Promotions and Discounts

Gentleherd.com offers regular promotions and discounts, helping customers save money on their purchases. The site also features a rewards program, allowing customers to earn points for each purchase and redeem them for discounts.

Reputation

Gentleherd.com has a good reputation among customers, with positive reviews and ratings online. The site's dedication to providing quality products and excellent customer service has helped build its reputation and customer loyalty.

Payment Options

Gentleherd.com accepts various payment methods, including major credit cards, PayPal, and Apple Pay, making it easy for customers to make their purchases.

Loyalty Programs

Gentleherd.com features a rewards program that allows customers to earn points for each purchase and redeem them for discounts on future purchases, fostering customer loyalty.

Customer Reviews

Gentleherd.com has a reviews and ratings section on each product page, allowing customers to read reviews from other customers before making their purchase. This feature helps customers make informed purchasing decisions and builds trust in the site.

Community Involvement

Gentleherd.com is involved in various community initiatives, such as equestrian sponsorships and charity events, demonstrating its commitment to the equestrian community.

Shipping and Costs

Gentleherd.com offers free shipping on orders over $50 within the US, with a flat rate shipping fee of $8.95 for orders under $50. The site does not offer international shipping at this time. In conclusion, Gentleherd.com is an excellent online platform that offers high-quality equestrian products at competitive prices. The site provides a great user experience, and its commitment to customer satisfaction is evident through its excellent customer service and easy return and exchange policy. Although there are a few minor drawbacks, such as limited selection and no international shipping, Gentleherd.com is still a top choice for horse enthusiasts looking for quality products and excellent service.

Gentleherd Recent User Reviews

User Rating

5 stars

128

4 stars

36

1 stars

159

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Reviewer Name: Andrew Hamilton

Review Submission Date: 2022-12-13

Review Title: Ordered a coat two months ago,and super…
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Review Description: Ordered a coat two months ago,and super super slowly shipping from China tookAbout 2 months and initiated return process and the itemWas received by seller a month ago sill no refund,buyer beware. If you have the patience to wait twO freaking month for a China made coat,go ahead.

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Reviewer Name: Edura Shezrin

Review Submission Date: 2022-12-12

Review Title: BUYER BEWARE! SCAM
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Review Description: BUYER BEWARE. SCAM. Ordered my item Nov 13 2022, still have not received any update as of Dec 12 2022. Fake tracking that only states label created. I do not anticipate receiving this item. They will DELETE YOUR COMMENTS on their ig account.

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Reviewer Name: Gail

Review Submission Date: 2022-12-09

Review Title: Just love these garments
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Review Description: Just love these garments. The sizing is always spot on as is the description. Colours also very favourable. I feel so good wearing Gentle Herd clothing. Thank you. ?

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Reviewer Name: kale

Review Submission Date: 2022-12-07

Review Title: Scam Company
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Review Description: I totally agree with the other reviews, this place is a scam. I went thought a R29 link so I thought it was safe but I ordered a month ago and was sent a bogus tracking number. They finally sent me a real tracking, number after I sent 2 emails, which says my item is still in China. No clue when/if I will get it.

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Reviewer Name: Sam

Review Submission Date: 2022-12-07

Review Title: This company deserves no stars
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Review Description: This company deserves no stars. They're an overpriced clothing brand with the worst customer service and shipping/return policies. It says shipping takes 3 days to process and about 15 days to ship. It's been over a month and I still haven't received my package. There are so many other great brands out there, please avoid this one.

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Reviewer Name: Rachael Lindsay

Review Submission Date: 2022-12-05

Review Title: A terrible experience
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Review Description: Any positive review for this company is absolutely a plant that they wrote themselves. It took two months for my order to arrive. When it did, the clothing looked laughably cheap. Customer service is very unhelpful. Returning anything seems so taxing in todays world as they do not provided any return services and you must pay to use USPS. AVOID AVOID AVOID. Huge waste of money and I won’t return out of fear I will never see that money again based on other reviews.

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Reviewer Name: Juliana Lopez

Review Submission Date: 2022-12-05

Review Title: The item I got is exactly as pictured…
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Review Description: The item I got is exactly as pictured and great quality. It took a little longer than I expected to get to me so much so I emailed Gentle herd. The customer rep was very helpful. Great experience.

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Reviewer Name: Clio

Review Submission Date: 2022-12-05

Review Title: Still haven’t received my item and I…
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Review Description: Still haven’t received my item and I was only told it was out of stock after inquiring about its progress weeks later, there is no costumer service number to call only an email- which they do respond to- but I’m still not sure if I’ll ever receive my package

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Reviewer Name: Malgorzata Dault

Review Submission Date: 2022-12-04

Review Title: Undyed Cashmere Sweater
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Review Description: I'm delighted with my new Undyed 100% Cashmere Boatneck Sweater. It's simply gorgeous! So unique-light and gentle-almost unsubstantial. And its Almond color is so subtle, so poetic. I also admire a great simplicity of its design. Thank you Gentle Herd

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Reviewer Name: Mary Spiegelberg

Review Submission Date: 2022-12-02

Review Title: Don’t
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Review Description: Agreed. Beware of this company. Took over a month to ship my order, rep offered to cancel the order and refund which i jumped at, just to receive an email the next day saying canceling the order was no longer an option. What a waste. Came with no “receipt” to return with, which you have to pay for packaging anyways. AND I JUST REALIZED THEY SENT ME AN XL INSTEAD OF SMALL. This company is truly a nightmare