Geraldgiles Reviews

Voted Good (5/5)

36 Votes

36 Reviews

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In the Appliance Store category

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6% users rated Terrible
0% users rated Poor
3% users rated Average
6% users rated Very Good
86% users rated Excellent
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J Jon
95 days ago

Impressive Discovery: From Skeptic to Loyalist

As a first-time customer at, I was initially apprehensive due to my unfamiliarity with the brand. However, my recent purchase experience has completely blown me away. The efficiency and professionalism displayed by Gerald Giles exceeded my expectations, rivaling even the most renowned retailers out there. Not only did my speaker arrive swiftly in London, but the competitive pricing truly sealed the deal for me. I am thrilled to have stumbled upon this gem of a store and highly recommend giving them a chance. Gerald Giles has effortlessly won me over with their exceptional service and quality offerings.
T The Maverick
120 days ago

A Remarkable Experience with Gerald Giles: A Testimonial of Satisfaction

Embarking on a hunt for the perfect KitchenAid Stand Mixer led me to, a name previously unfamiliar to me. Despite the initial unfamiliarity, I took the plunge after uncovering their incredible offer, and I must say, every aspect of my journey with them left me beaming with satisfaction. The order process was nothing short of impeccable – swift, seamless, and devoid of any hiccups. I was pleasantly surprised by the timely delivery updates; even after placing my order late in the evening, the tracking information was promptly provided the following day. True to their word, my coveted mixer arrived within the promised three days, all snug in well-secured packaging. Although an inquiry led me to contact their customer service team, I was met with utmost professionalism and a genuine willingness to assist. Together, we resolved my query regarding the microwave compatibility of an accessory, showcasing their dedication to ensuring a smooth and informed customer experience. Furthermore, the competitive pricing offered by Gerald Giles proved to be a game-changer, with the additional accessory I purchased priced at half of what KitchenAid was asking for. This unbeatable value, coupled with their exceptional service, has undoubtedly won me over. In conclusion, my encounter with Gerald Giles was nothing short of remarkable. From their unbeatable prices to their top-notch customer service, I wholeheartedly recommend them to anyone in search of a worry-free shopping experience. Thank you, Gerald Giles, for exceeding my expectations and providing me with a service worth celebrating.
N nadiapop
140 days ago

Exceptional Service and Lightning-Fast Delivery!

I cannot emphasize enough how impressed I am with my recent purchase from The moment I hit the order button for my kitchen aid kettle, I was greeted with a seamless experience. What truly blew me away was the swift delivery - just 2 days later, precisely on my day off, my eagerly anticipated package arrived at my doorstep! The care taken in packing my order was evident the moment I unwrapped it; every item was securely nestled, ensuring it reached me in pristine condition. This level of attention to detail speaks volumes about a company that truly values its customers. I wholeheartedly recommend to anyone in search of both quality products and exceptional service. Their efficiency and commitment to customer satisfaction have earned my trust, and I will undoubtedly be a returning customer. Don't hesitate - make your purchase here with absolute confidence!
D Dan
201 days ago

Terrific customer support

As a busy working professional, finding time to deal with household chores is challenging. When my old vacuum cleaner gave out, I turned to for a solution. To my delight, the Dyson I purchased exceeded my expectations. However, what truly set Gerald Giles apart was their exceptional customer support. From the moment I reached out with inquiries about the Dyson, the team at Gerald Giles demonstrated an unparalleled level of attentiveness and knowledge. They took the time to understand my needs and provided me with personalized recommendations that perfectly suited my requirements. It was evident that their priority was ensuring that I made an informed decision I wouldn't regret. What impressed me the most was the seamless and hassle-free delivery process. The team at Gerald Giles went above and beyond to ensure that my purchase reached me in perfect condition and at a time convenient to me. It's rare to find such dedication to customer satisfaction. I wouldn't hesitate to recommend to anyone in search of top-notch products backed by equally exceptional customer service. My experience was truly outstanding, and I'm confident that others will find the same level of care and attention that I did. Thank you, Gerald Giles, for setting the bar for excellence in customer support.
J Jacky Bullivant
217 days ago

Gerald Giles: Going Above and Beyond

When my partner and I stumbled upon Gerald Giles in our search for a freezer, we were pleasantly surprised. After encountering some online ordering challenges due to our first-time purchase and impending relocation, we reached out to their team for assistance. The level of service we received was nothing short of exceptional. Not only did they process our order over the phone, but they also ensured prompt delivery to our new address. The delivery team, comprised of two friendly and polite individuals, further impressed us with their professionalism. With gratitude, I can confidently say that Gerald Giles deserves a perfect score of 10. Without a doubt, we will be returning customers and enthusiastic advocates for this outstanding company. Thank you, Gerald Giles, for your unparalleled dedication to customer satisfaction.
J Jacky Bullivant
217 days ago

Uncovering a Hidden Gem: My Exceptional Experience with Gerald Giles

Discovering Gerald Giles was a serendipitous moment during my hunt for a freezer. Initially unaware of their existence, I stumbled upon their website while searching for a specific appliance. However, my excitement was dampened as I encountered difficulties ordering online, particularly due to it being my first order and the necessity to ship it to a new address due to an impending move. In a stroke of good fortune, I decided to reach out to their customer service team, hoping for a solution. Little did I know that this interaction would redefine customer service for me. The representatives at Gerald Giles not only listened attentively to my concerns but promptly and efficiently processed my order over the phone, alleviating all my worries. In just a few short days, my new freezer arrived, accompanied by two courteous and accommodating delivery professionals. Their friendly demeanor and professionalism were truly commendable, leaving a lasting positive impression. Gerald Giles exceeded all my expectations by providing seamless service, prompt delivery, and a genuine commitment to customer satisfaction. Their dedication to going above and beyond is evident in every interaction, making them a standout in the realm of appliance shopping. With a heart full of gratitude, I wholeheartedly rate Gerald Giles a perfect 10 out of 10. I am immensely grateful for their exceptional service and seamless delivery process. Without a doubt, I am a loyal customer now and will not hesitate to recommend Gerald Giles to anyone in need of quality appliances and top-notch service. Thank you, Gerald Giles, for making my shopping experience truly exceptional!
M Mike
252 days ago

Good Prices – Quick Delivery

I recently had a fantastic experience with Gerald Giles (Snellings) and felt compelled to share my positive review. I had been eyeing a KitchenAid Mixer and stumbled upon a great deal on However, the item was out of stock with a 3-5 day delivery estimate. Determined to find the perfect one, I scoured the web and was thrilled to discover that Snellings had the exact model I wanted at nearly the same price, with the added perk of next-day delivery at no extra cost. The seamless transaction and swift delivery not only saved me £20 in shipping fees compared to the original retailer but also brought unparalleled convenience. I was thoroughly impressed by the fantastic prices and the quick delivery service provided by Gerald Giles (Snellings). This experience has undoubtedly earned my loyalty, and I will certainly be returning for future purchases. Thank you for an exceptional shopping experience!
M Mike
252 days ago

Affordable Elegance: Kitchen-Aid Mixer Delivered Swiftly

Embarking on my Kitchen-Aid Mixer quest, I stumbled upon and their lucrative offer but faced an out-of-stock dilemma. With a dash of online sleuthing, I discovered Snellings boasting a similar price point and my desired color in stock. The highlight? Next-day delivery at no extra cost, a delightful surprise compared to the anticipated wait and additional fee elsewhere. Satisfied with the prompt service and product quality from Gerald Giles (Snellings), I am eager to revisit their offerings in the future. A harmonious blend of affordability and efficiency, making my kitchen dreams a swift reality.
S Shane
292 days ago

Cynical Subscriptions

My overview for My historic expertise with these guys is fairly good, however having signed as much as their subscription service for provides I am very disillusioned by the dearth of discover. They do not warn you that our subscription is developing, so you may cancel if you happen to do not want it, they simply routinely dispatch it, take the cash and let you know afterwards. No nice.
R Roger from South Norfolk
310 days ago

Unmatched Care and Service at Snellings: A Bosch Fridge Freezer Testimonial

In my experience with, I must commend the exceptional customer service provided by Snellings / Gerald Giles. When our trusty 15-year-old Bosch fridge freezer started struggling on hot days, we knew it was time for an upgrade. Opting for Snellings was a natural choice for us. Their seamless ordering process for the Bosch model we desired, complete with free installation and recycling, made the decision even easier. Throughout the entire delivery process, Snellings kept us informed every step of the way. However, it was the delivery team's impeccable service that truly astounded us. Maneuvering bulky appliances like our old unit and the new Fridge Freezer requires skill and care - qualities the Snellings team exhibited effortlessly. Their attention to detail, from using sliders to protect our kitchen floor to handling everything with utmost care, was a sight to behold. Now, with our new Bosch Fridge Freezer in place, we couldn't be happier with our choice. The peace of mind that comes from such attentive service is priceless. If you're in search of not just a product but an experience worth recommending, look no further than Snellings / Gerald Giles. Their dedication to customer satisfaction truly sets them apart in an industry where service can make all the difference.
T Theresa Matthews
369 days ago

Above and Beyond Expectations: Swift Delivery and Perfect Product Condition!

I cannot contain my excitement after experiencing exceptional service from I placed an online order on 13.04.23 and opted for standard delivery. To my amazement, the item was dispatched within minutes of purchase and it arrived on 14.04.23, just after lunch, in impeccable condition. The swift delivery and the pristine state of the product truly exceeded my expectations. This level of commitment to customer satisfaction is commendable. It's evident that values their customers' time and ensures that every product arrives promptly and in perfect condition. With such an outstanding first impression, there's no doubt that I will be a returning customer. Thank you,, for setting a benchmark in customer service and product quality.
T Theresa Matthews
369 days ago

Exemplary Service and Speedy Delivery: A Satisfied Customer’s Experience with

When I placed an order on on the 13th of April 2023, opting for normal delivery, I was not expecting such swift service. To my surprise and delight, my purchase was dispatched mere minutes after the transaction and reached my doorstep promptly on the 14th of April 2023, just after lunch. The item was impeccably packaged and delivered in impeccable condition, showcasing the company's commitment to quality and customer satisfaction. This exceptional level of efficiency and attention to detail has ensured my loyalty as a customer. Without a doubt, I will eagerly return to for all my future needs.
S Sylvia Hailstone
421 days ago

OUTSTANDING customer service

🌟 An Exceptional Customer Experience 🌟 I am thrilled to share my recent experience with When I placed my order on 13/02, I anticipated a swift delivery. However, despite the package reaching DHL on 14/02, it sadly lingered there despite reassurances of imminent delivery. Frustrated, I reached out to GG and was astounded by their immediate and empathetic response. The attentive and supportive communication, especially from Shani, truly set them apart. Despite the unforeseen setback, they swiftly arranged a duplicate order for next day delivery. To my delight, the parcel was at my doorstep early the following morning. The care and dedication to resolving my issue left a lasting impression. Not only did they rectify the situation with utmost professionalism, but the entire experience showcased their commitment to customer satisfaction. I wholeheartedly endorse for their outstanding customer service and competitive prices. Without a doubt, I will be a loyal returning customer, confident in the exceptional service they consistently provide. If you're seeking a company that prioritizes your satisfaction, look no further than
S Sylvia Hailstone
421 days ago

Exceptional Service: A Testimonial for Gerald Giles

Let me share my wonderful experience with Gerald Giles. After placing an order, I faced a delay with DHL. Despite the hiccup, Gerald Giles' customer service team, especially Shani, provided unwavering support. Their swift responses and proactive approach to resolving the issue were truly commendable. Their dedication to ensuring customer satisfaction shone through in every interaction. Constant updates and reassurance were given until a duplicate order was sent for next day delivery, which arrived promptly the following morning. The efficiency and care displayed by Gerald Giles' team left a lasting impression on me. Not only did they rectify the situation swiftly, but they also went above and beyond to make sure I received my parcel without further delays. I am truly grateful for the exceptional service I received and the reasonable prices offered by Gerald Giles. Without a doubt, I would highly recommend them to anyone in search of quality products backed by outstanding customer care. I will definitely be returning for all my future purchases. Thank you, Gerald Giles, for setting the bar high in customer service excellence!
I Ian hirst
440 days ago

Straightforward to make use of website

My evaluate for Straightforward to make use of website, nice merchandise at affordable costs. Opted for 3-5 day supply however my kettle arrived subsequent day earlier than 10 am. Extremely suggest!!!!!


Gerald Giles ( is a leading online retailer specializing in a wide range of electronic products, including televisions, home cinema systems, audio equipment, and kitchen appliances. With over X years of experience in the industry, this UK-based company has established a strong reputation for quality products and exceptional customer service. In this comprehensive review, we will delve into various aspects of Gerald Giles to provide you with valuable insights before making a purchase.

Pros and Cons

Pros: 1. Wide selection of high-quality electronic products. 2. Competitive pricing and good value for money. 3. Responsive and user-friendly website. 4. Excellent customer service with knowledgeable staff. 5. Hassle-free returns and exchanges policy. Cons: 1. Limited range of non-electronic products. 2. Shipping costs can be high for certain items. 3. Lack of regular promotions and discounts.

User Experience

Gerald Giles offers users a seamless online shopping experience. The website features a clean and intuitive interface, making it easy to navigate and find desired products. Filters and search options allow users to refine their searches conveniently. The site is optimized for both desktop and mobile devices, ensuring a consistent user experience across platforms. Overall, Gerald Giles excels in providing a user-friendly interface that enhances the shopping experience.

Pricing and Value for Money

Gerald Giles offers competitive pricing for its products. While some items may be priced slightly higher than other retailers, it is justified by the exceptional quality and reliability of the products. Customers can be confident that their purchases will provide long-term value. Additionally, the company occasionally offers special deals and discounts, further increasing the value for money.

Customer Service

One of Gerald Giles' strongest attributes is its commitment to excellent customer service. The company prides itself on having knowledgeable staff who are readily available to assist customers with any queries or concerns. Whether it's choosing the right product or resolving issues after purchase, customers can expect friendly and professional support. Gerald Giles understands the importance of customer satisfaction and consistently goes above and beyond to exceed expectations.

Product Quality and Selection

Gerald Giles excels in offering high-quality electronic products from reputable brands. The company maintains strong partnerships with leading manufacturers, ensuring an extensive selection of reliable and top-notch products. Whether you're looking for a cutting-edge television, a home theater system, or kitchen appliances, Gerald Giles' inventory is diverse enough to accommodate different budgets and preferences.

Website Usability

The Gerald Giles website is designed with usability in mind. Its responsive layout and intuitive navigation contribute to effortless browsing and product discovery. Products are listed with clear descriptions, specifications, and customer reviews, enabling informed decision-making. The checkout process is streamlined, making it convenient to finalize purchases securely. Overall, the website offers an optimal user experience by focusing on simplicity and functionality.

Returns and Exchanges

Gerald Giles maintains a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within X days of delivery. The company arranges for collection and covers return shipping costs, ensuring a convenient experience for customers. Once the product is received, customers can either receive a full refund or exchange it for an alternative item of their choice.

Promotions and Discounts

While Gerald Giles may not have regular promotions and discounts, it occasionally offers special deals on selected products. Customers can keep an eye on the website or subscribe to the newsletter to stay updated on any ongoing promotions. Although less frequent, these limited-time offers provide an opportunity to save money on high-quality electronic products.


Gerald Giles has built a strong reputation in the industry through its commitment to quality and customer satisfaction. With years of experience and positive customer reviews, the company is widely regarded as a trustworthy and reliable retailer. Gerald Giles' dedication to offering top-notch products and excellent service has earned the trust of many online shoppers.

Payment Options

Gerald Giles provides a variety of secure payment options. Customers can choose from major credit cards, including Visa, Mastercard, and American Express, as well as PayPal for added convenience and security during transactions. The website uses SSL encryption to ensure that all payment information remains confidential and protected.

Loyalty Programs

While Gerald Giles does not currently offer a loyalty program, it ensures that all customers receive exceptional service regardless of their purchase history or frequency. Each customer is treated as a valuable individual, and their satisfaction is consistently prioritized.

Customer Reviews

Customer reviews play a vital role in informing potential buyers about the experiences of previous customers. Gerald Giles recognizes this importance and provides a platform for customers to share their feedback and reviews. The website features a dedicated section for product reviews, allowing shoppers to gain insights and make well-informed decisions based on firsthand experiences shared by others.

Community Involvement

Gerald Giles actively participates in community initiatives and events. The company believes in giving back and engages in various philanthropic activities, such as supporting local charities and contributing to environmental sustainability. By actively involving themselves in the community, Gerald Giles demonstrates a strong commitment to social responsibility.

Shipping and Costs

Gerald Giles offers reliable shipping services across the UK. However, it's important to note that shipping costs may vary depending on the size, weight, and destination of the order. While standard shipping charges apply, the company ensures that all products are appropriately packaged to minimize the risk of damage during transit. Customers can track their orders online and expect timely delivery. In conclusion, Gerald Giles ( is a reputable online retailer offering a wide range of electronic products with a focus on quality and customer satisfaction. The company's commitment to user-friendly experience, excellent customer service, and product reliability are standout attributes. Although pricing may be slightly higher for some items, customers can expect long-term value for their purchases. With a strong reputation and positive customer reviews, Gerald Giles remains a trusted destination for electronic shopping in the UK.