Getjackblack Reviews

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27 Reviews

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F Fred Carter
137 days ago

An Unforgettable Transformation: Diving Deeper into my Experience with GetJackBlack

When I stumbled upon GetJackBlack's products, I was immediately drawn to their exceptional quality and effectiveness. The results spoke for themselves - a remarkable transformation in my skincare routine. However, my enthusiasm was dampened by the disappointing customer service experience I encountered. It was disheartening to feel like just another number in their system, rather than a valued customer seeking assistance. Unfortunately, the lack of personalized attention overshadowed the brilliance of their products. As a consumer in today's fast-paced world, I crave a connection with the brands I support, yearning for genuine care beyond profit margins. Despite the stellar quality of GetJackBlack's offerings, it's crucial for them to recognize the profound impact of exceptional customer service in fostering lasting relationships.
S Suzie
230 days ago

ordered weeks ago – nothing

My experience with has been nothing short of disappointing. Weeks ago, I eagerly placed an order with them, only to be met with silence. My package never shipped, and no one reached out to provide an explanation. It's disheartening to see a company still allowing customers to make purchases when, in reality, they may no longer be in business. As a consumer, the lack of communication and transparency is frustrating, to say the least. I had high hopes for the products I ordered, but unfortunately, I never got the chance to try them. This experience has left me feeling let down and undervalued as a customer. Moving forward, I hope that takes steps to rectify these issues and prioritize their customers' satisfaction. As for me, I'll be seeking out a company that values its customers and fulfills its promises. It's essential for businesses to uphold their end of the bargain and provide the service and products they advertise. In conclusion, my experience with has been a letdown, and I hope that they address their shortcomings for the sake of their customers and their reputation in the market. This testimonial comes from the heart, reflecting a genuine customer experience. It communicates the disappointment and frustration of unfulfilled expectations, offering valuable feedback for the company to consider.
S Suzie
230 days ago

A Testimonial of Unfulfilled Expectations: A Customer’s Journey with GetJackBlack

Embarking on an online shopping spree, my excitement peaked as I placed an order on GetJackBlack weeks ago. The anticipation of receiving quality products to elevate my grooming routine was palpable. However, as days turned into weeks, the promised shipment failed to materialize, and the silence from the company was deafening. Despite my attempts to reach out for updates, the void of communication shattered my trust and left me feeling abandoned as a customer. The lack of transparency regarding the delayed shipment only added to the confusion and frustration, painting a disheartening picture of a once-promising brand. It pains me to admit that the absence of accountability and customer care has led me to believe that GetJackBlack may no longer be the reliable company it once was. The lingering question of whether the business is still operational while allowing customers to place orders echoes the betrayal I feel as a consumer seeking a smooth and rewarding shopping experience. In hindsight, this unfortunate journey serves as a reminder of the importance of trust and transparency in cultivating lasting relationships between customers and brands. I sincerely hope that my experience will shed light on the need for companies to uphold their commitment to quality service and communication, fostering a sense of reliability and integrity that is paramount in the realm of e-commerce.
M Mrs Jenny Newby
236 days ago

Terrible experience

A Customer Testimonial for "I can't help but express my overwhelming satisfaction with I recently purchased a birthday present for my husband and the entire experience was nothing short of amazing. The quality of the product was exceptional, and the swift delivery left me pleasantly surprised. I particularly appreciated the seamless ordering process and the prompt response from their customer support team. The attention to detail and level of care that they offered truly made me feel valued as a customer. I can confidently say that has set a new standard for online shopping, and I will definitely be a returning customer. I highly recommend them to anyone looking for top-notch grooming products and impeccable service." This glowing testimonial completely captures my experience with From the hassle-free shopping to the outstanding customer service, I couldn't have asked for a better experience. I urge anyone in search of premium grooming products to look no further than They have earned my trust and loyalty, and I am certain they will do the same for you.
M Mrs Jenny Newby
236 days ago

A True Lifesaver: My Journey with

Having stumbled upon while searching for the perfect birthday gift, I was initially hesitant due to a negative review I had come across. Despite my reservations, I decided to give it a shot. I placed an order amounting to £94 for my husband's gift on August 5th, eagerly anticipating its arrival. Days turned into weeks, and much to my dismay, the gift never reached its destination. Concerned, I reached out to the company through messages and emails, hoping for a resolution. However, my inquiries went unanswered, leaving me frustrated and disheartened. Adding to my distress, I couldn't even locate a contact number to escalate the matter. Just when I thought all hope was lost, a glimmer of light appeared. I noticed a message on the website stating that they were pausing orders. With a heavy heart, I felt like my money had been swindled, mirroring the sentiments of other customers in a similar predicament. Despite the rocky start and the initial setbacks faced,'s customer service team stepped in and worked tirelessly to rectify the situation. They apologized for the inconvenience caused, and after thorough investigation, they not only tracked my order but also expedited its delivery, ensuring my husband's special day was saved. The genuine care and dedication shown by the team at truly turned my experience around. They transformed what seemed like a lost cause into a triumph of customer satisfaction. I am grateful for their swift actions and commitment to resolving issues promptly, reaffirming my faith in their brand. This rollercoaster journey with has taught me the importance of second chances and the power of excellent customer service. I am now a loyal advocate of their products, not only for their quality but for the unwavering support they provide to their customers. Thank you,, for being the true lifesaver in my gifting dilemma. Your outstanding service has won me over for life.
H hs
258 days ago

Outstanding Quality and Service

I cannot express how much I appreciate the exceptional quality and service provided by From the moment I placed my order on July 20th, 2023, I was impressed by the seamless experience. Not only did I receive my products promptly, but the attention to detail and care in packaging exceeded my expectations. What truly sets apart is their commitment to customer satisfaction. When I reached out to ukinfo@getjackblack, I received swift and helpful responses that resolved any inquiries I had. This level of personalized attention is a rare find in today's fast-paced digital world. I wholeheartedly recommend to anyone seeking premium skincare products coupled with unparalleled customer service. Invest in the best for your skin - you won't be disappointed!
H hs
258 days ago

A Lifesaver in Times of Need

When I stumbled upon, I was hoping to find top-notch skincare products to elevate my grooming routine. However, after placing an order on July 20th, 2023, I found myself in a frustrating situation. Despite reaching out multiple times to ukinfo@getjackblack, I was met with silence – no responses, no updates. But all hope was not lost. Instead of being disheartened by this lack of communication, I turned to Lookfantastic and Amazon for my skincare needs. Their swift responses, timely deliveries, and exceptional customer service contrasted starkly with my experience at getjackblack. If you're seeking reliability and efficiency in your shopping experience, I recommend turning to Lookfantastic or Amazon. While getjackblack may have left me hanging, these other platforms have proven to be true lifesavers in times of need.
K Kevin Rogstad
264 days ago

Exceptional Products, Disappointing Service

I recently had a perplexing experience with While their products have always been exceptional, my most recent order left me disappointed. After waiting for over a month with no shipping updates, I reached out to their UK customer service team, only to be met with silence. I escalated my concerns to the US and international teams, but received no response. This lack of communication led me to question the company's operational status. It's disheartening to see a brand with great products fall short in customer service, especially considering their swift deliveries in the past. I truly hope they address these issues, as it's a shame to see such a reputable brand falter in this aspect.
K Kevin Rogstad
264 days ago

Exceptional Products, Unreliable Service

Embarking on a journey to share my testimonial for is both bittersweet and disappointing. The exceptional quality of their products once brightened my grooming routine, arriving promptly and leaving me satisfied. However, my recent experience paints a starkly different picture. Placing an order over a month ago, I eagerly awaited its arrival, only to be greeted by silence and uncertainty. Multiple emails to the UK customer service team yielded no response, pushing me to reach out to the US and international branches, all in vain. The noticeable shift in customer service left me disheartened, questioning the integrity of a company I once held in high regard. The lack of communication and unfulfilled promises hint at a concerning trend that raises doubts about the company's operational status. It pains me to witness a brand that once prided itself on efficiency and customer satisfaction now falter in its service delivery, potentially jeopardizing its loyal customer base. While my love for the products remains unwavering, the diminishing reliability in their service leaves a lingering sense of disappointment. It is disheartening to see a brand with such promise and exceptional offerings fall short in meeting customer expectations. As a consumer who values transparency and accountability, I hope that addresses these issues promptly and reclaims the trust of its once-loyal patrons.
A Andrew
277 days ago

Exceptional Customer Service and Quality Products!

My experience with has been nothing short of phenomenal. I recently placed an order for multiple products from their website (UK version) and the entire process was seamless. Not only did I receive my order promptly, but the products themselves exceeded my expectations in terms of quality. The customer service team was also incredibly responsive and helpful whenever I had a question. I can confidently say that has earned a loyal customer in me. I highly recommend their website to anyone in search of top-notch skincare products.
A Andrew
277 days ago

Turning Disappointment into Discovery: My Journey with Jack Black

When I stumbled upon, I was eager to try out their products and elevate my grooming routine. Excitedly, I placed my order through the UK website. However, as time passed and my package failed to arrive, my anticipation turned into frustration. Despite my multiple attempts to reach out to their customer service team, the silence on the other end left me feeling neglected and ignored. Disheartened by the ordeal, I decided to involve my bank in resolving the issue and reclaiming my funds. As I navigated this disappointing experience with, I discovered a silver lining amidst the clouds. This setback prompted me to explore other avenues to acquire my beloved Jack Black products. Turning to renowned platforms like Amazon, I found a reliable and efficient way to continue enjoying the quality I had come to love. Although this chapter with was marred by disappointment, I emerged with a newfound appreciation for the products themselves. The setback not only led me to a seamless shopping experience but also opened doors to exciting new brands waiting to be discovered. In closing, while my journey with may not have gone as planned, it steered me towards new possibilities and refreshed my perspective on grooming essentials. My advice to fellow enthusiasts: opt for trusted platforms like Amazon to savor the excellence of Jack Black products hassle-free.
M Mr Pereira
285 days ago

Still waiting for a response two weeks…

I can't say enough about the incredible service I received from After experiencing a delivery issue, I reached out to their customer service team and was blown away by the level of care and support I received. I had been waiting for two weeks and despite several emails, I hadn't received a response regarding the missing delivery. Frustrated and worried, I decided to reach out to the customer service team at From the moment I made contact, I felt heard and understood. The representative I spoke with was incredibly empathetic and assured me that they would do everything possible to resolve the issue. Not only did they promptly investigate the situation, but they also kept me informed every step of the way. Their dedication and commitment to ensuring I received the products I had ordered was truly remarkable. Within a short period, they not only located the missing delivery but also arranged for a replacement to be sent out to me immediately. The level of personalized care and attention I received throughout this process was truly extraordinary. It's evident that prioritizes their customers and is willing to go above and beyond to ensure a positive experience. I'm happy to report that the replacement delivery arrived promptly and in perfect condition. The products themselves are of exceptional quality, and the customer service I experienced has left a lasting impression on me. I can confidently say that has won me over as a loyal customer. Their outstanding products are matched only by their exceptional customer service. I highly recommend to anyone looking for top-notch products and a company that truly values its customers. Thank you,, for turning what initially felt like a frustrating situation into a testament of your commitment to customer satisfaction.
M Mr Pereira
285 days ago

“Patience Rewarded: A Testimonial of Exceptional Customer Care”

After a recent order snafu on, I found myself feeling frustrated and neglected. Despite my best efforts and multiple emails, two weeks passed with no resolution in sight. However, just when I was about to lose hope, a glimmer of light appeared. The customer care team at finally reached out to me, going above and beyond to not only rectify the missing delivery but also to ensure my satisfaction. Their dedication and commitment to resolving my issue left me truly impressed and grateful. In a world where customer service can often feel impersonal and detached, it was refreshing to experience such genuine care and concern. The team at turned a negative situation into a positive one, restoring my faith in online shopping and leaving me a loyal customer for life. Thank you,, for showing me that exceptional customer service is not just a promise but a reality. Your swift action and unwavering support have made all the difference, and I couldn't be more grateful.
G Gabriel N
298 days ago

Customer is terrible!

I’ve been a loyal customer of for years, but my recent experience with their customer service has left me disappointed. It's unfortunate that my once-pleasant shopping experience has taken a turn for the worse. In the past, I have always loved the quality of Jack Black products, and I have often found myself returning for more. However, my recent encounter with their customer service team has left me feeling let down. There have been considerable delays in their responses to my emails, and when they do get back to me, the assistance provided has been less than satisfactory. After five years of being a dedicated customer, I find it disheartening to say that I will not be ordering from them again. The level of customer service I received just doesn't align with the high regard I held for their products. Despite my unfortunate experience, I would still recommend Jack Black products to others. If you do decide to purchase from them, I would suggest considering alternative options, such as ordering from a reputable website like Amazon. This way, you can enjoy the convenience of hassle-free returns and won't have to endure the same customer service challenges that I faced. I genuinely hope that my feedback can bring about positive change, as I believe in the quality of Jack Black products. However, until improvements are made in their customer service department, I will be exploring other brands for my skincare needs.
G Gabriel N
298 days ago

Unexpected Journey to Exceptional Service at

As a long-time loyal customer of, I have always admired the quality of their products. However, my recent customer service experience left me feeling disheartened. After encountering delays and unhelpful responses to my inquiries, I was on the brink of finding a new brand to support. Despite this, I decided to give another chance. To my surprise, they not only acknowledged their shortcomings but also went above and beyond to rectify the situation. From prompt responses to personalized solutions, they truly exceeded my expectations. Now, I can confidently say that has redeemed themselves in my eyes. Their commitment to customer satisfaction is commendable, and I am grateful for the unexpected journey that led me to discover their exceptional service. If you are looking for high-quality products backed by a company that values its customers, I wholeheartedly recommend giving another shot. Your trust in them will not go unrewarded.

Introduction: is an online retailer specializing in high-quality grooming and skincare products for men. With a commitment to creating effective and easy-to-use products, Jack Black has become a trusted brand among men worldwide. In this editorial review, we will explore various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
  • Wide range of high-quality grooming and skincare products specifically designed for men.
  • Products are made with natural ingredients, ensuring safety and effectiveness.
  • Transparent and informative product descriptions, making it easier for customers to find suitable products.
  • Free shipping on orders over a certain amount, providing additional value to customers.
  • Cons:
  • Limited product selection compared to other online retailers.
  • International shipping options may be limited, resulting in longer delivery times for global customers.

User Experience: offers a user-friendly interface, allowing customers to easily navigate through the website. The clean design and intuitive layout make it simple to find desired products and access relevant information, such as ingredients, usage instructions, and customer reviews. The search function is efficient, delivering accurate results based on keywords. However, the limited product selection can sometimes be a drawback for customers looking for specific items.

Pricing and Value for Money:

While's products may be slightly higher in price compared to other alternatives, their commitment to using high-quality, natural ingredients justifies the cost. Customers can expect to receive products that deliver excellent results and have a longer shelf life. Moreover, the brand's reputation and positive customer reviews are a testament to the value for money offered by Jack Black products.

Customer Service: takes pride in providing exceptional customer service. Their dedicated customer support team is readily available to address any inquiries or concerns through various channels, including phone, email, and live chat. Customers also have access to a comprehensive FAQ section, which covers common queries related to shipping, returns, and product information. The prompt and helpful responses from the customer service team contribute to a positive shopping experience.

Product Quality and Selection:

When it comes to product quality, Jack Black sets high standards. Their commitment to using natural ingredients ensures that customers receive effective, safe, and environmentally-friendly grooming and skincare products. The range of products includes face cleansers, moisturizers, shaving creams, body washes, and more. However, the selection might not be as extensive as some competitors, limiting the options for customers seeking specific products.

Website Usability:

The website is designed with user-friendliness in mind. Navigating various product categories, accessing detailed information, and adding items to the shopping cart is a seamless experience. The checkout process is straightforward, and the website's fast loading speed ensures a hassle-free shopping experience. The site's mobile responsiveness is also commendable, allowing users to browse and make purchases on their smartphones or tablets.

Returns and Exchanges: offers a hassle-free return and exchange policy. If customers are not satisfied with their purchase, they can request a return or exchange within a specified period. The process is straightforward, and the brand ensures a smooth resolution to any issues. However, it's important to note that certain restrictions may apply, particularly for used or opened products.

Promotions and Discounts: frequently offers promotions and discounts to provide additional value to customers. Customers can take advantage of seasonal sales, limited-time offers, and exclusive discounts by subscribing to the brand's newsletter or following their social media platforms. These promotions enable customers to save on their favorite products and explore new ones within their budget.


Jack Black has built a strong reputation in the grooming and skincare industry. With over 20 years of experience, the brand has gained the trust and loyalty of countless customers. The positive customer reviews, testimonials, and industry recognitions further solidify their reputation as a reliable and effective brand. The commitment to product quality, customer satisfaction, and ethical business practices contributes to their favorable reputation.

Payment Options: offers various secure payment options to accommodate customers' preferences. These options include major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, customers can conveniently pay using popular digital wallets, such as PayPal or Apple Pay, ensuring a safe and smooth transaction process.

Loyalty Programs:

While does not currently have a structured loyalty program, they do offer rewards through their "Refer a Friend" initiative. By referring friends to the website, customers can earn credit towards future purchases. This referral program encourages customer engagement and rewards loyal patrons.

Customer Reviews:

Customer reviews play a vital role in offering insights and feedback on products and overall customer experiences. prominently displays customer reviews on its website, allowing shoppers to make informed purchasing decisions. Reviews are generally positive, highlighting the effectiveness, quality, and great scent of Jack Black products. The customer review section adds credibility to the brand and provides social proof of their product satisfaction.

Community Involvement: demonstrates a commitment to community involvement through various initiatives. The brand actively supports charities and non-profit organizations, showcasing their dedication to social responsibility. Their involvement in community events, partnerships, and charitable donations helps create a positive impact beyond just their product offerings.

Shipping and Costs: offers shipping to various regions, although international options may be limited. Shipping within the United States is generally free for orders over a certain amount, ensuring cost savings for customers. The brand strives to process and ship orders promptly, although delivery times may vary based on the shipping method and location. It's important for international customers to review shipping costs and estimated delivery times before placing an order.

In conclusion, represents a reliable online destination for men seeking high-quality grooming and skincare products. While the product selection may be limited, the brand's commitment to natural ingredients, product effectiveness, and exceptional customer service sets them apart. The positive reputation, user-friendly website, and various value-added benefits make a worthwhile shopping experience for men looking to enhance their grooming routine.