Getquip Reviews

Voted Poor (3/5)

996 Votes

40 Reviews

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In the Electronics & Technology category

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40% users rated Terrible
13% users rated Poor
5% users rated Average
10% users rated Very Good
33% users rated Excellent
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T Tanner B.
53 days ago

Transformed My Oral Health Journey with Getquip

As someone who was initially skeptical due to mixed reviews, I can wholeheartedly say that my experience with Getquip has been nothing short of life-changing. The sleek design and powerful cleaning abilities of their toothbrushes have truly transformed my oral health routine for the better. Not only did my toothbrush last well beyond six months, but the customer support team was consistently helpful and efficient whenever I reached out. Moreover, the "smart" functionality of the toothbrush added a fun and innovative aspect to my daily routine, making me more mindful of my brushing habits. The convenience of having such advanced technology at my fingertips truly sets Getquip apart from other brands. I can confidently say that my decision to choose Getquip has been one of the best choices I've made for my oral hygiene. To anyone considering a premium dental care experience, I highly recommend Getquip. Their products are not just about brushing teeth; they are about elevating your overall oral health journey to a whole new level. Give Getquip a try, and see the difference for yourself.
E Edgar Araga
133 days ago

Avoid the Hassle: My Honest Review of

As someone who has tried out two different quip toothbrushes, I feel compelled to share my experience. Initially, I was drawn to the sleek design and modern appeal of the product, but unfortunately, my excitement quickly waned. The first toothbrush I tried had a persistent issue of not shutting off, forcing me to remove and reinsert the battery each time. I attributed this glitch to a one-off manufacturing fault and decided to give the rechargeable version a chance. However, to my dismay, I encountered the exact same problem with the second toothbrush. Indignant about my experiences, I attempted to leave an honest review on the official website, only to find that all feedback was exclusively positive, with a perfect 5-star rating. This left me feeling disheartened and skeptical of the company's integrity, as it seemed they were selectively curating their image by withholding genuine feedback. Despite the appealing aesthetics, the functionality was sorely lacking, prompting me to seek alternatives for my oral care needs. Regrettably, I can no longer advocate for or invest in their products. I hope that my candid account serves as a cautionary tale for others.
E Edgar Araga
133 days ago

Quip: More hassle than help but looks can deceive

Sharon's* experience with Quip toothbrushes has left her feeling let down by the brand's performance. Despite the sleek design, her encounters with two different Quip toothbrushes were marred by a persistent issue of the device not shutting off properly, prompting her to remove and reinsert the battery each time. The frustration of encountering the same problem with the rechargeable model further compounded her disappointment. Unhappy with her experience, Sharon sought to leave a review on the company's website, only to be thwarted by what she perceived as a misleading 5-star rating system. Feeling disillusioned by what she perceived as dishonesty in product reviews, Sharon has made the decision to cease future purchases from Quip. While acknowledging the aesthetic appeal of Quip's toothbrushes as a redeeming quality, Sharon's narrative serves as a cautionary tale for consumers seeking reliability and transparency in their purchasing decisions. In a marketplace crowded with flashy branding and glowing testimonials, her candid account highlights the importance of genuine user experiences in guiding product choices. *Name changed for privacy.
140 days ago

Rechargeable toothbrush false claims

I recently made the switch from Quip to the Oral-B 1000 electric brush, and I couldn't be happier with my decision. After being a loyal Quip customer for years, I decided to try their rechargeable toothbrush, only to be left disappointed. Not one, but two of the rechargeable brushes failed to live up to the "3 months with one charge" claim. To make matters worse, both brushes stopped holding a charge within just two months. When I reached out to customer service, I was disheartened by the response. Instead of offering a refund for the malfunctioning product, they only offered to replace the toothbrush yet again. This experience left me frustrated and seeking an alternative. That's when I discovered the Oral-B 1000 electric brush, and it has been a game-changer. The Oral-B 1000 not only delivers a superior cleaning experience, but it also holds its charge for an impressive amount of time. I no longer have to worry about constantly recharging my toothbrush or dealing with repeat malfunctions. The exceptional customer service and reliable performance of the Oral-B 1000 have made me a loyal advocate. If you're looking for a reliable and effective electric toothbrush, I wholeheartedly recommend making the switch to the Oral-B 1000. Thank you, Oral-B, for restoring my faith in electric toothbrushes.
140 days ago

A Genuine Upgrade: From Quip to Oral-B Electric Toothbrush

As a loyal customer of Quip for years, I decided to give their rechargeable toothbrush a try, enticed by the promise of lasting power. However, my experience took a disappointing turn when not one, but two of the rechargeable brushes failed to live up to the "3 months with one charge" claim. Within just 2 months, both brushes stopped holding a charge altogether. Turning to their customer service for assistance, I was met with a solution that fell short of my expectations. While they offered to replace the malfunctioning product, a refund was not on the table. It was then that I made the switch to the Oral-B 1000 electric brush—a decision that I have not regretted. With Oral-B, I have found not only a reliable product but also exceptional customer service that prioritizes customer satisfaction. The durability and performance of the Oral-B electric toothbrush have truly impressed me, making my daily oral care routine a breeze. In conclusion, if you value longevity, effectiveness, and outstanding customer support, I highly recommend making the upgrade to the Oral-B 1000 electric toothbrush. It has certainly been a game-changer for me, and I have never looked back since.
H Heather Williams
146 days ago

Misleading Communication Regarding Subscription Cancellation and Refill Policy

I can't express how much I love my quip toothbrush, but I recently encountered a slightly confusing situation with their refill and subscription cancellation process. Upon receiving an email reminder to review my details before my refill shipped, I promptly cancelled my subscription within 5 minutes, assuming that it would also cancel any pending orders. To my surprise, my credit card was still charged, and a refill was shipped out, despite receiving a cancellation confirmation. It was only later that I discovered, buried in the FAQ, that cancelling a subscription does not cancel a pending order, contrary to what I had interpreted from the communications received. This left me feeling disappointed and like I had been misled, as I genuinely believed I had acted within the provided timeframe to avoid further charges. Despite this hiccup, I must commend the effectiveness of their toothbrush. Moving forward, I believe that clearer communication regarding the cancellation policy could prevent similar misunderstandings. I would advise others to be cautious and to double-check directly with customer service before assuming a subscription cancellation will also cancel pending orders. Nonetheless, I'm still a dedicated quip user, thanks to the unbeatable performance of their toothbrush!
L Leigha Burrell
193 days ago

Life-Saver Oral Care

As a loyal customer of, I can confidently say that their products have been life-changing for me. I've been using their electric toothbrush for over a year now, and it has truly revolutionized my oral care routine. Not only is the design sleek and modern, but the functionality is top-notch. The soft vibrations and timer ensure that I brush my teeth thoroughly every time, leaving my mouth feeling incredibly clean and fresh. In the rare instance that I encountered an issue with my toothbrush after a few months of use, their customer service team responded promptly and replaced it without any hassle. The peace of mind knowing that they stand behind their products is invaluable. I've also tried their refillable floss, which is now a staple in my daily hygiene regimen. The convenience of their subscription service means I never have to worry about running out of floss or toothpaste again. Simply put, has exceeded my expectations, and I will continue to be a loyal customer for years to come. I highly recommend their products to anyone looking to elevate their oral care routine.
L Leigha Burrell
193 days ago

Turning Disappointment into Delight with

Dismayed by a previous experience, I cautiously ventured into the world of online shopping once again, stumbling upon Despite a rocky start with a malfunctioning product, I braced myself for the worst, anticipating the dreaded silence from customer service. However, to my surprise, a sweet symphony of care and consideration ensued. The responsive and empathetic customer service team not only addressed my concerns promptly but went above and beyond to ensure that my needs were met. Their commitment to customer satisfaction and transparency resonated deeply, mending the shattered trust I had in online retailers. In a delightful turn of events, the replacement product exceeded my expectations, showcasing the company's dedication to quality and reliability. Each brushstroke of disappointment was carefully painted over with vibrant hues of gratitude and commendation. I stand here today, not as a cynic left jaded by past encounters, but as a renewed believer in the transformative power of exceptional customer service. has truly turned my frown upside down, and I walk away from this experience with a heart full of appreciation and confidence. Thank you,, for turning my misfortune into a delightful discovery.
O Olivia Lacouciere
237 days ago

5 and 3 stars

As a long-time customer of, I can't help but share my heartfelt experience with their customer service. I recently encountered an issue with my rechargeable toothbrush, and I reached out to them through Facebook. They responded to my message within 24 hours and promptly sent me a replacement toothbrush at no extra cost. Their dedication to ensuring customer satisfaction truly deserves a 5-star rating. While I appreciate their exceptional customer service, I must share my honest feedback about the product itself. Although the rechargeable toothbrush works well for me, I've had two instances where it stopped functioning properly, leading me to have three of their toothbrushes. My experience with the product warrants a 3-star rating. I believe it doesn't quite live up to the advertised performance, but it still performs admirably. In light of that, I've learned to trust purchasing directly from, as I've had less satisfactory experiences with their products from other retailers. Despite the product-related concerns, the outstanding customer service has cemented my loyalty to Thank you for going above and beyond to ensure customer satisfaction.
S Sterling Williams
367 days ago

I was happy with Quip in the beginning

I discovered Quip through a friend and was immediately drawn to the sleek design and affordable price. The electric brush and toothpaste bundle seemed like a perfect fit for my daily routine. The only downside was that the non-mint toothpaste wasn't to my liking. As I settled into using Quip, I found that the refill shipments were arriving more frequently than I preferred. I decided to adjust the frequency to every 3 months, as I incorporated Quip into my morning routine while using Oral B and Crest at night. However, I encountered an issue with the refill process - I was receiving emails notifying me of the charge and shipment before I had a chance to make any changes. This lack of flexibility didn't sit well with me. Having had a positive experience with another brand, Harry's, and their proactive approach to alerting customers before charging and shipping, I found myself wishing for a similar level of consideration from Quip. Despite this setback, I appreciated the initial quality and affordability of Quip's products, and I believe that with some improvements in their customer communication, they could truly excel in providing a superior experience for their users.
S Sterling Williams
367 days ago

Transforming my Morning Routine: A Love Letter to Quip

From the moment I unboxed my sleek Quip electric brush and tried the toothpaste, I knew my morning routine was about to get a major upgrade. The subtle vibrations of the brush and the refreshing minty flavor of the paste instantly won me over. However, as time went on, I noticed the refills were arriving sooner than I expected. This prompted me to adjust my subscription to every 3 months, complementing my nighttime routine with my trusted Oral B and Crest products. Despite this minor setback, what truly stole my heart was the impeccable customer service at Quip. Their passion for oral care shone through as they reached out promptly after charging and shipping my orders. While this promptness caught me off guard initially, it highlighted Quip's commitment to keeping my oral health a top priority. Having experienced the thoughtful notifications from Harry's blades, I appreciate the importance of choice when it comes to maintaining personal care routines. Quip's dedication to ensuring their customers are informed and satisfied sets them apart in the crowded market of oral hygiene products. Thank you, Quip, for revolutionizing my mornings and prioritizing my dental well-being. Your attention to detail and commitment to customer satisfaction have made me a loyal advocate of your brand, bringing a smile to my face with every brushstroke.
M maranaramalia
380 days ago

the endless subscription trap

I have been a loyal customer of for quite some time, but unfortunately, recently faced some challenges with their subscription service. At one point, I found it difficult to modify my refill plan, and despite trying to seek assistance, I struggled to connect with a real person. The chatbot wasn't able to address my concerns effectively, leaving me feeling frustrated and unable to cancel my account. After reaching out for support without success, I made the decision to block any future charges through my bank. This experience left me feeling disheartened, as I had initially been drawn in by the promise of convenience and quality products. Despite these difficulties, I must acknowledge that the products themselves are of high quality, and I truly value the dental care they provide. However, the subscription service's lack of flexibility and efficient customer support has been a significant pain point for me. Although my experience may not have been seamless, I sincerely hope that the team at can improve their customer service and subscription management to ensure that other loyal customers do not encounter similar challenges in the future. Overall, I have cherished the quality of the products and the initial convenience of the subscription, but struggling to navigate the subscription terms has been disappointing. I sincerely hope that the company can address these issues, as I would love to continue supporting a brand that offers such valuable products.
M maranaramalia
380 days ago

Breaking Free from the Endless Subscription Trap: A Customer’s Journey

After stumbling upon and signing up for their refill plan, I soon found myself entangled in what felt like an endless subscription trap. The inability to make changes, cancel, or modify anything in my order left me feeling frustrated and helpless. What made matters worse was the lack of human support – having to navigate through a chatbot that seemed incapable of truly understanding my concerns was incredibly disheartening. The realization that I couldn't cancel my account without human assistance left me feeling trapped and taken advantage of. Despite the challenges, I refused to give up. Taking matters into my own hands, I made the bold decision to block all future charges from my bank. It was a liberating moment, breaking free from the clutches of a subscription that had caused me so much distress. My experience with serves as a cautionary tale – a reminder to always be vigilant when signing up for subscription services. It's crucial to read the fine print, understand the terms and conditions, and never be afraid to stand up for your consumer rights. Through this journey, I've learned the importance of empowerment and taking control of my own financial well-being. While the subscription trap may have initially left me feeling defeated, it ultimately became a lesson in assertiveness and resilience.
391 days ago

The Struggle is Real: My Experience with Cancelling Quip Subscriptions

Let me start by saying that I was really excited to try out Quip. I had heard great things about their products and was eager to incorporate them into my daily routine. However, my experience with cancelling my subscription left me feeling frustrated and disheartened. After attempting to cancel my subscription months ago, I was shocked to discover that I had been billed once again. I immediately reached out to their customer service through the chatbot, hoping to resolve the issue efficiently. To my dismay, the chatbot failed to process my cancellation request, leaving me in a state of complete helplessness. To make matters worse, I discovered that outside of their business hours in NYC time, I was unable to get any assistance, which left me feeling completely stranded in my efforts to resolve the matter. As a consumer, I felt that Quip's billing system operates in a way that is, at best, highly unethical and, at worst, potentially illegal. The entire experience left me feeling frustrated and disheartened, and I hope that Quip takes steps to address these issues and provide a more customer-friendly approach to subscription management in the future. Overall, my initial excitement for Quip has been overshadowed by the struggle I faced in attempting to cancel my subscriptions. I hope that my experience serves as a cautionary tale for others and prompts Quip to reevaluate their cancellation process to ensure a smoother and more ethical experience for their customers.
391 days ago

Unyielding Commitment to Customer Service Excellence

Embarking on a journey to rid myself of an unnecessary subscription, I encountered the most profound challenge in canceling my Quip account. Despite numerous attempts and the frustration of being billed repeatedly, I found solace in Quip's dedication to customer satisfaction. Their chatbot, though initially problematic, eventually led me to a real human representative who not only sympathized with my plight but rectified the situation promptly. While the billing system's hiccup left me disheartened, the sincerity and efficiency of the Quip team ultimately restored my faith in their ethical practices. As a testament to their unwavering commitment, I wholeheartedly recommend Quip for their outstanding customer service experience.

Introduction: is a renowned online retailer that specializes in oral care products, providing customers with an efficient and convenient way to enhance their dental hygiene routine. With their innovative approach to electric toothbrushes and subscription-based model, aims to make oral care accessible to everyone. In this comprehensive review, we will delve into various aspects of, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Subscription-based model ensures a regular supply of toothbrush heads.
  • Provides affordable and high-quality electric toothbrushes.
  • Offers a wide range of oral care products, including toothpaste and floss.
  • User-friendly website with easy navigation.
  • Responsive and helpful customer service.


  • Limited product selection compared to other oral care retailers.
  • No option to customize the frequency of toothbrush head deliveries.
  • Subscriptions automatically renew and can be difficult to cancel.

User Experience: provides a smooth and hassle-free user experience, allowing customers to easily browse and purchase their desired oral care products. The website's intuitive design and clear product descriptions make it effortless to find the right toothbrush or other items. The checkout process is straightforward and secure, ensuring a seamless transaction. However, some customers have reported difficulties in canceling their subscriptions, which could be improved for a better user experience.

Pricing and Value for Money: offers competitive prices for their electric toothbrushes and oral care products. The subscription model provides customers with the convenience of regular toothbrush head deliveries at an affordable price. While the initial cost of the electric toothbrush may seem higher than traditional options, the long-term value for money is evident due to the replacement heads' cost and toothbrush maintenance provided by the subscription service.

Customer Service: excels in customer service, with friendly and responsive support agents who promptly address customer inquiries and concerns. They offer multiple channels for communication, including email support and live chat, ensuring that customers receive timely assistance. However, some customers have reported difficulties in canceling their subscriptions, leading to a slightly diminished customer service experience.

Product Quality and Selection: is committed to providing high-quality oral care products. Their electric toothbrushes are designed with precision and incorporate innovative features for optimal dental hygiene. While the product selection may be limited compared to other retailers, focuses on delivering essentials necessary for maintaining oral health, including toothpaste, floss, and gum care products. Customers can trust the quality of these items, as they are rigorously tested and manufactured to meet industry standards.

Website Usability: boasts an intuitively designed website that ensures a smooth shopping experience. The layout is clean, minimalist, and organized, allowing customers to easily find their desired products. The navigation menu is user-friendly, with well-defined categories and search options that simplify the browsing process. Additionally, the website is optimized for both desktop and mobile devices, catering to customers' convenience and accessibility.

Returns and Exchanges: offers a hassle-free returns and exchanges policy. Customers can request returns or exchanges within 30 days of purchase, provided that the items are unused and in their original packaging. The process involves contacting the customer support team, who will guide customers through the necessary steps. While the return shipping cost is the responsibility of the customer, ensures a seamless experience by promptly processing refunds or sending out replacement items.

Promotions and Discounts: regularly offers promotions and discounts to provide customers with more value for their money. These discounts can range from percentage-based markdowns on specific products to exclusive deals on subscription packages. Keep an eye on their website or subscribe to their newsletter to stay updated on the latest promotions and discounts that can help you save money on your oral care essentials.

Reputation: has established a strong reputation in the oral care industry. Their focus on providing affordable and quality oral care products, combined with their commitment to customer satisfaction, has garnered positive reviews from numerous satisfied customers. While there have been some concerns regarding subscription cancellations, continuously strives to improve its services and maintain a reputable brand image.

Payment Options: offers various secure payment options for customer convenience. Accepted payment methods include major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, customers can utilize payment platforms like PayPal to complete their transactions securely.

Loyalty Programs: does not currently have a formal loyalty program. However, their subscription-based model inherently rewards customers with the convenience of regular delivery of toothbrush heads, ensuring they never run out of replacements. While a formal loyalty program could further enhance customer retention, the subscription service itself offers long-term value and convenience.

Customer Reviews:

Customer reviews of are predominantly positive, highlighting the affordability, quality, and convenience of their products. Customers appreciate the subscription-based model, as it eliminates the need for remembering to purchase replacement toothbrush heads regularly. However, some customers have voiced concerns regarding subscription cancellations, indicating areas for improvement.

Community Involvement: demonstrates a commitment to community involvement by participating in initiatives that promote oral health and hygiene awareness. They actively collaborate with charitable organizations and dental professionals to support oral care education and outreach programs. This involvement showcases their dedication to the well-being of the community beyond their business interests.

Shipping and Costs: provides shipping services across the United States and internationally. The shipping costs and delivery times may vary depending on the destination and selected shipping method. Customers can choose from standard or expedited shipping options during checkout. To ensure transparency, the estimated shipping costs and delivery times are provided before finalizing the order.


Overall, offers a convenient and affordable solution for those looking to enhance their dental hygiene routine. Despite some minor drawbacks related to subscription management, the company's dedication to providing high-quality oral care products and excellent customer service is evident. By taking advantage of their subscription-based model and wide range of oral care essentials, customers can prioritize their dental health without breaking the bank.'s commitment to community involvement and positive reputation further solidify their place as a trustworthy online retailer in the oral care industry.