Users Voice for Getthelabel

62% users rated Terrible
9% users rated Poor
1% users rated Average
0% users rated Very Good
28% users rated Excellent
Pie Chart Review Representation for Getthelabel
Getthelabel Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Aug 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 2.2 1 5 1.8 4.4
Oct 2022 2.7 1.4 1 1 2.8 4.6
Nov 2022 1.6 1.1 1 5 2 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 2.6 1.3 1 2 5 3.6
Line Chart for Rating of peer stores

getthelabel.com

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Detailed Getthelabel Review by

Introduction

GetTheLabel.com is one of the UK's leading online fashion and sportswear retailers. Launched in 2009 and owned by JD Sports Fashion PLC, it offers an unbeatable range of branded clothing, footwear, and accessories for men, women, and children at discounted prices.

Pros and Cons

Pros:
  • Wide range of products
  • Discounted prices
  • Free delivery on orders over £50
  • Easy returns and exchanges
Cons:
  • No free returns
  • Website can be overwhelming with too many options
  • Only ships to UK and Ireland

User Experience

The website has a clean and user-friendly interface. Products are well categorized, and the search function is efficient. However, the sheer volume of products available can make it overwhelming to navigate.

Pricing and Value for Money

GetTheLabel offers unbeatable deals on branded clothing, footwear, and accessories for men, women, and children. It offers up to 75% off on some products, making it one of the most affordable online retailers in the UK.

Alternatives

Other alternatives to GetTheLabel include Asos, Boohoo, and Missguided.

Customer Service

GetTheLabel offers excellent customer service, with a dedicated team available via email, phone, or live chat. However, it should be noted that returns are not free, which can be a drawback for some customers.

Product Quality and Selection

GetTheLabel offers a wide range of branded clothing, footwear, and accessories for men, women, and children. The selection is regularly updated with new products, and the quality is generally good.

Website Usability

The website is easy to navigate, with well-organized categories and efficient search functions. However, the sheer volume of products available can make it overwhelming.

Returns and Exchanges

Returns and exchanges are possible within 14 days of purchase, but the customer is responsible for paying the return shipping costs.

Promotions and Discounts

GetTheLabel regularly offers promotions and discounts on its products, with up to 75% off on some items.

Reputation

GetTheLabel has a good reputation as a reliable and affordable online retailer in the UK.

Payment Options

GetTheLabel accepts all major credit cards, as well as PayPal and Klarna.

Loyalty Programs

GetTheLabel offers a loyalty program that allows customers to earn points on their purchases, which can be redeemed for discounts and other rewards.

Customer Reviews

Customer reviews on GetTheLabel are generally positive, with customers praising the excellent prices and wide selection of products.

Community Involvement

GetTheLabel is not heavily involved in community initiatives or charitable causes.

Shipping

GetTheLabel offers free delivery on orders over £50, with standard delivery costing £3.95. It only ships to the UK and Ireland.

Costs

GetTheLabel offers some of the most affordable prices for branded clothing, footwear, and accessories in the UK, with discounts of up to 75% on some items. However, returns are not free, which can be a drawback for some customers.

Getthelabel Recent User Reviews

User Rating

5 stars

16

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Reviewer Name: Stephen Wheaton

Review Submission Date: 2022-12-15

Review Title: On time and I love all the brands of…
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Review Description: On time and I love all the brands of clothing will be shopping with you for many years to come so keep up the good work

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Reviewer Name: Andrew Waddington

Review Submission Date: 2022-12-15

Review Title: Still not received parcel after 2…
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Review Description: Still not received parcel after 2 weeks. I’m sure your response if one ever comes back will be delivery company issue not yourselves. USE A DIFFERENT COMPANY!Would keep customers a little happier.

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Reviewer Name: Chris Langley

Review Submission Date: 2022-12-14

Review Title: It was quick and easy to use the site…
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Review Description: It was quick and easy to use the site and the goods I purchased were quality for a very reasonable price. I have used this site several times and always had a brilliant experience. Thank you Get The Label.

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Reviewer Name: Michael Burton

Review Submission Date: 2022-12-14

Review Title: DO NOT BUY FROM THIS COMPANY OR JD…
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Review Description: DO NOT BUY FROM THIS COMPANY OR JD SPORT Took my money never sent item, said they did and it was left at a post office that didnt exist! Refused a refund then refunded me over a week later when the item was no long in stock do not buy from this company

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Reviewer Name: Rodger clelland

Review Submission Date: 2022-12-13

Review Title: Poor service
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Review Description: Wrong order..sent away for trainers next day delivery got them wrong trainers sent them back ordered the trainers again got them wrong order fone all u could say was sorry asked if I could order them for third time told I think they are sold out but still on Web sight waste of time still waiting on £230 and on email you printed on why returned idid not want them no email nothing very bad customer service

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Reviewer Name: AMY GRIFFITHS

Review Submission Date: 2022-12-13

Review Title: Great price for a great item!
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Review Description: Great price for a great item!Purchased a pair of true religion jeans reduced from £170 to £99, was really pleased with them and a speedy delivery too

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Reviewer Name: Amanda Jane Sadler

Review Submission Date: 2022-12-13

Review Title: I am still waiting for my parcel it has…
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Review Description: I am still waiting for my parcel it has been stuck in a Evri depot for 6 days with no update. Called get the label office is closed emailed no response. I would not order from this site

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Reviewer Name: Shannon

Review Submission Date: 2022-12-13

Review Title: Excellent easy to use website
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Review Description: Excellent easy to use website. Purchase was straight forward. Got it when expected couldn’t be happier. Perfect fitting and quality product

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Reviewer Name: Kersty

Review Submission Date: 2022-12-12

Review Title: Happy Costumer
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Review Description: It's been over 8 years since I found getthelable.com. I love it! ? It's simple to navigate. The Costumer service is always quick to solve any problems I experienced. And not to mention that they Provide great and competitive prices for quality items. I can honestly and confidently say that I do 60% of my yearly purchases from there. With a bit of patience, you are sure to come across some amazing bargains. ?

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Reviewer Name: Julie

Review Submission Date: 2022-12-12

Review Title: you need to stop using dpd to deliver i…
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Review Description: you need to stop using dpd to deliver i have had to go over 6miles x 2 there and back to pick up a parcel what the drive never delivered nor did he knock on the door