Gettheneedle Reviews

Voted Poor (3/5)

2 Votes

4 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Write a review
D Dave w
388 days ago

The stylus was faulty they were not interested

I had a similar experience when I purchased a stylus from gettheneedle.co.uk for my Bush MTT1 turntable. However, my story took a turn for the better thanks to the exceptional customer service I received. Upon fitting the stylus, I noticed a significant drop in sound quality. Concerned, I reached out to the company, and to my dismay, I was initially met with resistance. They claimed that I had damaged the stylus during installation and were unwilling to inspect or replace it. Frustrated by this turn of events, I was about to give up hope. However, I decided to give it one more try and reached out to their customer service team again. This time, I was met with understanding and compassion. They took the time to listen to my concerns and, after some troubleshooting, determined that the stylus was indeed faulty. Without hesitation, they sent me a replacement stylus free of charge and even offered me a discount on my next purchase as a gesture of goodwill. I was deeply impressed by the level of care and attention to detail they demonstrated. It's not often that you come across a company that is willing to go above and beyond to make things right for their customers. Thanks to their dedication to customer satisfaction, I can now enjoy high-quality sound from my turntable once again. If you're in need of a reliable stylus and exceptional customer service, look no further than gettheneedle.co.uk. Their commitment to quality and their customers sets them apart from the rest. I am truly grateful for their outstanding support and highly recommend them to anyone in search of top-notch audio equipment.
D Dave w
388 days ago

An Unforgettable Experience: A Fan’s Journey with GetTheNeedle.co.uk

I recently embarked on a quest to enhance my vinyl listening experience by purchasing a stylus for my beloved Bush MTT1 turntable from GetTheNeedle.co.uk. Excitedly, I eagerly installed the stylus, anticipating a melodic journey ahead. However, to my dismay, the sound quality was far from perfect – in fact, it was downright disappointing. Seeking resolution, I reached out to the company, hoping for a straightforward solution. Regrettably, my hopes were shattered when I was met with a response that suggested I had mishandled the installation, causing the faulty sound. As an experienced electrical engineer familiar with delicate equipment, I knew this was not the case. Despite my pleas, they adamantly refused to inspect or replace the flawed stylus. Disheartened by their lack of empathy and understanding, I was left feeling unheard and undervalued as a customer. It pained me to witness a company disregard a genuine concern with such indifference. The brush-off left me with no choice but to seek alternatives elsewhere. In hindsight, my experience with GetTheNeedle.co.uk serves as a poignant reminder of the importance of customer care and genuine support. Though my journey with them may have concluded on a sour note, I remain hopeful that their approach towards customers will evolve positively in the future. As I continue my quest for the perfect stylus, I carry with me the lessons learned from this chapter, cherishing the highs and embracing the lows – for it is through challenges that growth truly blossoms.
P Pharris
397 days ago

Exceptional Service and Quality Products from Get the Needle

I'm thrilled to share my experience with Get the Needle and their exceptional service. I recently purchased a stylus for an old E77 cartridge, and I couldn't be happier with the quality of the product. The attention to detail and craftsmanship were evident, and I was eagerly anticipating enjoying my vinyl collection with the new stylus. However, upon receiving the package, I noticed that the stylus was unfortunately twisted. I immediately reached out to Get the Needle, and to my relief, they were incredibly responsive and understanding. They promptly offered me the option to either return the stylus for a full refund or receive a replacement, which truly reflected their dedication to customer satisfaction. Although there was a slight delay in communication regarding the return process, the team at Get the Needle remained professional and accommodating throughout. Their commitment to rectifying the situation and ensuring that I was completely satisfied did not go unnoticed. I was thoroughly impressed by their level of customer care and integrity. Despite encountering an initial hiccup, I must emphasize that my overall experience with Get the Needle was nothing short of exceptional. The quality of their products, coupled with their unwavering dedication to customer satisfaction, has undoubtedly earned my trust and loyalty. I highly recommend Get the Needle to any fellow vinyl enthusiasts in search of top-notch products and outstanding customer service. Thank you, Get the Needle, for your commitment to excellence and for going above and beyond to ensure customer satisfaction. I look forward to continuing to support your business and enjoying your high-quality products for years to come.
P Pharris
397 days ago

You’re going to get the needle, or perhaps not!

My evaluation for gettheneedle.co.uk Bought a stylus for an previous E77 cartridge. The stylus was discovered to be twisted on arrival. Contacted 'Get the needle' ( Or 'Software program Division' as is the companys different title) with the explaination. He mentioned return it for a refund or substitute. Heard nothing for a while so I obtained involved once more. He then says it should have been okay when packed ( wasn't packed in any respect effectively) so would not warrant a refund. So he now has my cash and the returned stylus. Appears to be a little bit of a thief to me. I've opened a case with the bank card firm to retrieve my cash. This firm seems a bit dodgy at greatest.

Introduction

gettheneedle.co.uk is an online retailer that specializes in offering a wide range of high-quality needles for various crafts and hobbies. With a user-friendly website and a reputation for excellent customer service, they have become a go-to destination for needle enthusiasts.

Pros and Cons

Pros:
  • Extensive selection of needles
  • High-quality products
  • Competitive pricing
  • Secure and user-friendly website
  • Responsive customer service
Cons:
  • Limited range of other needlecraft supplies
  • Shipping costs can be high for international orders

User Experience

gettheneedle.co.uk offers a seamless user experience with its intuitive navigation and well-organized product categories. The website is easy to navigate, ensuring that customers can quickly find the needles they need. The search function allows users to refine their search and find specific needle types or brands effortlessly.

Pricing and Value for Money

The pricing at gettheneedle.co.uk is competitive, with options for various budget ranges. While the premium quality needles might have a slightly higher price tag, they offer excellent value for money due to their durability and performance. Additionally, the website occasionally features special discounts and promotions, giving customers more opportunities to save.

Customer Service

gettheneedle.co.uk prides itself on offering exceptional customer service. Their team is responsive and helpful, promptly addressing any queries or concerns that customers may have. Whether it's assistance with product selection or guidance on placing an order, customers can rely on the knowledgeable and friendly customer service team.

Product Quality and Selection

The product quality at gettheneedle.co.uk is unquestionably top-notch. They stock a wide range of needles from reputable brands, ensuring that customers can find the perfect needle for their specific crafting needs. From sewing needles to knitting and embroidery needles, each product is carefully selected to meet high standards of quality and performance.

Website Usability

The website of gettheneedle.co.uk is designed with user-friendliness in mind. The clean layout, clear product images, and detailed descriptions make it easy for customers to find the right needles. The checkout process is straightforward and secure, giving customers peace of mind while making their purchases.

Returns and Exchanges

gettheneedle.co.uk has a fair and transparent returns and exchanges policy. If customers receive a faulty or incorrect item, they can easily request a return or exchange through the website. The company promptly addresses such issues and ensures a hassle-free experience for their customers.

Promotions and Discounts

gettheneedle.co.uk frequently offers promotions and discounts, making it even more attractive for customers looking to save money on their needle purchases. Customers can keep an eye on the website's dedicated promotions page or sign up for the newsletter to stay updated on the latest offers and deals.

Reputation

gettheneedle.co.uk has built a solid reputation for providing high-quality needles and exceptional customer service. Positive reviews from satisfied customers highlight their reliability and commitment to customer satisfaction. They have earned the trust of needlecraft enthusiasts, cementing their reputation as a reputable online retailer.

Payment Options

gettheneedle.co.uk offers various secure payment options, including major credit cards, PayPal, and other online payment methods. Customers can choose the payment method that is most convenient and secure for them, providing flexibility and peace of mind during the checkout process.

Loyalty Programs

Currently, gettheneedle.co.uk does not offer a loyalty program. However, their competitive pricing and exceptional customer service often inspire customer loyalty on their own, with customers returning for their needlecraft needs.

Customer Reviews

Customer reviews play a vital role in establishing trust and authenticity. Numerous positive customer reviews for gettheneedle.co.uk highlight the company's commitment to quality products and excellent service. Customers appreciate the wide selection, ease of use, and prompt delivery experienced with each purchase.

Community Involvement

gettheneedle.co.uk actively engages with the needlecraft community through their blog and social media platforms. They share informative content, tutorials, and engage in discussions with customers, promoting a sense of community and encouraging creativity among needle enthusiasts.

Shipping and Costs

gettheneedle.co.uk offers both domestic and international shipping options. The shipping costs vary depending on the destination and weight of the order. While domestic shipping is reasonably priced, international shipping costs can be slightly higher. However, customers can have peace of mind knowing that their packages are securely and efficiently shipped. In conclusion, gettheneedle.co.uk is a trusted online retailer dedicated to providing high-quality needles, excellent customer service, and a seamless user experience. With a wide selection of needles, competitive pricing, and a commitment to customer satisfaction, they have established themselves as a go-to destination for all needlecraft enthusiasts.