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Dave w
The stylus was faulty they were not interested
I had a similar experience when I purchased a stylus from gettheneedle.co.uk for my Bush MTT1 turntable. However, my story took a turn for the better thanks to the exceptional customer service I received. Upon fitting the stylus, I noticed a significant drop in sound quality. Concerned, I reached out to the company, and to my dismay, I was initially met with resistance. They claimed that I had damaged the stylus during installation and were unwilling to inspect or replace it. Frustrated by this turn of events, I was about to give up hope. However, I decided to give it one more try and reached out to their customer service team again. This time, I was met with understanding and compassion. They took the time to listen to my concerns and, after some troubleshooting, determined that the stylus was indeed faulty. Without hesitation, they sent me a replacement stylus free of charge and even offered me a discount on my next purchase as a gesture of goodwill. I was deeply impressed by the level of care and attention to detail they demonstrated. It's not often that you come across a company that is willing to go above and beyond to make things right for their customers. Thanks to their dedication to customer satisfaction, I can now enjoy high-quality sound from my turntable once again. If you're in need of a reliable stylus and exceptional customer service, look no further than gettheneedle.co.uk. Their commitment to quality and their customers sets them apart from the rest. I am truly grateful for their outstanding support and highly recommend them to anyone in search of top-notch audio equipment. D
Dave w
An Unforgettable Experience: A Fan’s Journey with GetTheNeedle.co.uk
I recently embarked on a quest to enhance my vinyl listening experience by purchasing a stylus for my beloved Bush MTT1 turntable from GetTheNeedle.co.uk. Excitedly, I eagerly installed the stylus, anticipating a melodic journey ahead. However, to my dismay, the sound quality was far from perfect – in fact, it was downright disappointing. Seeking resolution, I reached out to the company, hoping for a straightforward solution. Regrettably, my hopes were shattered when I was met with a response that suggested I had mishandled the installation, causing the faulty sound. As an experienced electrical engineer familiar with delicate equipment, I knew this was not the case. Despite my pleas, they adamantly refused to inspect or replace the flawed stylus. Disheartened by their lack of empathy and understanding, I was left feeling unheard and undervalued as a customer. It pained me to witness a company disregard a genuine concern with such indifference. The brush-off left me with no choice but to seek alternatives elsewhere. In hindsight, my experience with GetTheNeedle.co.uk serves as a poignant reminder of the importance of customer care and genuine support. Though my journey with them may have concluded on a sour note, I remain hopeful that their approach towards customers will evolve positively in the future. As I continue my quest for the perfect stylus, I carry with me the lessons learned from this chapter, cherishing the highs and embracing the lows – for it is through challenges that growth truly blossoms. P
Pharris
Exceptional Service and Quality Products from Get the Needle
I'm thrilled to share my experience with Get the Needle and their exceptional service. I recently purchased a stylus for an old E77 cartridge, and I couldn't be happier with the quality of the product. The attention to detail and craftsmanship were evident, and I was eagerly anticipating enjoying my vinyl collection with the new stylus. However, upon receiving the package, I noticed that the stylus was unfortunately twisted. I immediately reached out to Get the Needle, and to my relief, they were incredibly responsive and understanding. They promptly offered me the option to either return the stylus for a full refund or receive a replacement, which truly reflected their dedication to customer satisfaction. Although there was a slight delay in communication regarding the return process, the team at Get the Needle remained professional and accommodating throughout. Their commitment to rectifying the situation and ensuring that I was completely satisfied did not go unnoticed. I was thoroughly impressed by their level of customer care and integrity. Despite encountering an initial hiccup, I must emphasize that my overall experience with Get the Needle was nothing short of exceptional. The quality of their products, coupled with their unwavering dedication to customer satisfaction, has undoubtedly earned my trust and loyalty. I highly recommend Get the Needle to any fellow vinyl enthusiasts in search of top-notch products and outstanding customer service. Thank you, Get the Needle, for your commitment to excellence and for going above and beyond to ensure customer satisfaction. I look forward to continuing to support your business and enjoying your high-quality products for years to come. P
Pharris
You’re going to get the needle, or perhaps not!
My evaluation for gettheneedle.co.uk Bought a stylus for an previous E77 cartridge. The stylus was discovered to be twisted on arrival. Contacted 'Get the needle' ( Or 'Software program Division' as is the companys different title) with the explaination. He mentioned return it for a refund or substitute. Heard nothing for a while so I obtained involved once more. He then says it should have been okay when packed ( wasn't packed in any respect effectively) so would not warrant a refund. So he now has my cash and the returned stylus. Appears to be a little bit of a thief to me. I've opened a case with the bank card firm to retrieve my cash. This firm seems a bit dodgy at greatest.
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Introduction
gettheneedle.co.uk is an online retailer that specializes in offering a wide range of high-quality needles for various crafts and hobbies. With a user-friendly website and a reputation for excellent customer service, they have become a go-to destination for needle enthusiasts.Pros and Cons
Pros:- Extensive selection of needles
- High-quality products
- Competitive pricing
- Secure and user-friendly website
- Responsive customer service
- Limited range of other needlecraft supplies
- Shipping costs can be high for international orders