Geyser Reviews

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20 Reviews

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Absolutely Disappointed, but Found a Better Solution!

After a frustrating experience with geyser.co.uk, I was left feeling absolutely disappointed. Their products failed me, and their customer service was far from satisfactory. Despite being promised a 5-year warranty, I felt abandoned when issues arose. However, amidst the disappointment, I found a silver lining. My qualified heating engineer and I suspected a bad batch, especially after 3 out of 8 products failed. To my dismay, all I was offered was a mere 10% off replacements. Determined to find a reliable solution, I turned to a different manufacturer/supplier in 2018. I made the switch and haven't looked back since! The new products have not only been reliable but have also provided peace of mind. So, if you're looking for quality and service that truly stands the test of time, I highly recommend exploring alternatives to geyser.co.uk.

Unforgettable Service at Geyser.co.uk: A Customer’s Redemption Story

After a disappointing experience with another company, I turned to Geyser.co.uk with cautious optimism. Little did I know that this decision would lead to a complete transformation of my perception of online shopping. Their services were nothing short of excellent, restoring my faith in e-commerce. From the moment I placed my order, I was met with unparalleled customer service. Geyser's team went above and beyond to ensure my needs were not only met but exceeded. The smooth ordering process and competitive pricing made me wish I had gone to them from the beginning. Two days later, my product arrived, and it was a moment of pure satisfaction. The quality of the item reaffirmed my belief that I had made the right choice by choosing Geyser. Their impeccable service and swift delivery truly set them apart from the rest. I can wholeheartedly recommend Geyser.co.uk to anyone in need of top-notch products and exceptional service. Thank you, Geyser, for turning what could have been a negative experience into a positive one. You have gained a loyal customer in me.

Above and Beyond: A Customer Service Marvel

Reflecting on my recent experience with geyser.co.uk, I cannot help but sing praises for the exceptional service they provided. The situation at hand involved a mix-up in radiator measurements, prompting the need for urgent replacements. Despite the initial setback, Geyser emerged as a beacon of hope by offering precisely what I required – two small, black radiators matching my specifications perfectly. What truly set them apart was their unwavering commitment to customer satisfaction, evident in their swift next-day delivery, surpassing all expectations. The stellar service did not end there. To my surprise and delight, the courier from Pitacs, entrusted with the delivery, exemplified the same dedication by assisting me with the cumbersome task of carrying the radiators up two flights of stairs. This act of kindness and willingness to go the extra mile left me thoroughly impressed. In a world where exceptional customer service is a rarity, Geyser and Pitacs stood out as beacons of excellence. I wholeheartedly recommend this company to anyone in need of heating solutions, knowing firsthand the quality and care that accompany their products. Thank you, Geyser, for not only meeting but exceeding my expectations. Your service truly sets a standard for others to aspire to.

Exceeding Expectations: A Radiator Revelation

Embarking on a home improvement journey can be daunting, but finding Geyser.co.uk was a game-changer. The radiators I purchased were not just functional; they exuded quality that surpassed all my expectations. After a friend's glowing recommendation, I connected with Douglas, whose expertise and approachability instantly put me at ease. His insightful suggestions tailored to my needs showcased a level of care and attentiveness that is rare to find. As I look towards future projects, there is no doubt that Geyser will be my go-to choice. The seamless experience, coupled with the exceptional quality of their products, has truly set a new standard for me. Thank you, Geyser, for not just delivering radiators but for delivering excellence.

Turning Dissatisfaction into Opportunity: A Personal Experience with Geyser.co.uk

Upon encountering issues with a faulty valve from Geyser.co.uk, I found myself disheartened by the lack of response to my emails and the initial dismissive attitude towards my concerns. However, amidst this frustration, a glimmer of hope emerged when I finally managed to connect with their customer service over the phone. Despite providing compelling evidence through detailed photos of the cracked and shattered valve, Geyser.co.uk initially attributed the damage to external causes rather than acknowledging the clear manufacturing fault. This response left me feeling undervalued as a customer, doubting their commitment to genuine after-sales care. As someone who takes pride in maintaining a pristine home environment, the thought of any damage to my real wood polished floor caused by a faulty valve was distressing. With their quick dismissal of the issue, it seemed as though Geyser.co.uk was more focused on closing sales than fostering lasting relationships with their customers. Unfortunately, the lack of follow-up communication from Geyser.co.uk only solidified my disappointment with their customer care practices. Despite this negative experience, I remain hopeful that they can recognize the importance of addressing post-sale concerns and transforming dissatisfied customers into loyal advocates. In closing, my journey with Geyser.co.uk has been a lesson in resilience and the power of constructive feedback. While the after-service may have fallen short of expectations, there is always an opportunity for improvement and growth.

Exceptional Service Despite Courier Hiccups!

As a devoted customer of geyser.co.uk, I recently encountered a minor hiccup with the delivery, which was attributed to the couriers, especially during the busy pre-Christmas period. Although initially disappointed due to a delay that inconvenienced the electricians waiting for installation, I was pleasantly surprised by the exceptional service that followed. Upon eventual arrival, one of the boxes was unfortunately squashed, prompting a tense interaction with the courier who advised against inspection. However, prioritizing the urgency of the situation, I cautiously proceeded and discovered that the goods inside were unharmed. Despite the initial setback, the prompt delivery and intact products truly showcased geyser.co.uk's commitment to customer satisfaction.

From Online Order to Delivery: A Radiant Experience

After browsing through various websites, I stumbled upon geyser.co.uk in search of a designer radiator. Placing the order was a breeze; however, the uncertainty of delivery time lingered until I reached out to their customer service team. Despite this initial hiccup, the product's arrival in just three working days exceeded my expectations. The delivery experience itself was a pleasant surprise – the courier arrived with a smile, delivering the radiator right to my doorstep. However, upon inspection, a leak at the bleed valve dampened my excitement. Yet, the company's swift response was commendable. They promptly dispatched a replacement bleed valve assembly, which arrived overnight. In terms of service, while I appreciate their quick email responses, the inability to reach them via phone left me longing for a more direct line of communication. Overall, my experience with geyser.co.uk was a positive one. The quality of their products shines through, and their dedication to customer satisfaction is evident in their actions. As I bask in the warmth of my new radiator, I am reminded of the reliable service and commitment to excellence that geyser.co.uk embodies.

Decades of Delight with Geyser.co.uk

Reflecting on my many years of partnership with Geyser.co.uk fills me with genuine joy. Throughout various renovation projects and new builds, Geyser has consistently exceeded my expectations. Their unwavering commitment to quality and exceptional customer service is truly commendable. I vividly remember a rare incident where a thermostat failed in the early stages of our collaboration. Without hesitation, Geyser swiftly replaced the faulty part, showcasing their dedication to customer satisfaction and loyalty. This incident only reinforced my trust in their brand. As time progressed, I transitioned to using Geyser's TRV's with radiators, and I have never looked back. The superior quality of their products ensures optimal performance and longevity, making them a standout choice in the industry. Moreover, I was delighted to discover their innovative smart nickel finish, a perfect blend of functionality and style for modern black radiators. My experience with Geyser.co.uk is not just a testament to their exceptional products but also to the genuine care and innovation they bring to the table. Here's to many more years of fruitful collaboration and unparalleled satisfaction with Geyser.co.uk.

Exemplary Service and Quality Products – A Customer’s Delight

Having recently interacted with the exceptional team at geyser.co.uk, I am beyond impressed with the level of service provided. From the initial engagement with the knowledgeable sales team to the seamless delivery process, every step was marked by professionalism and efficiency. Upon receiving my order, I was delighted to find the products exceeded my expectations. The radiators were not only of top-notch quality but also arrived promptly, showcasing the company's commitment to customer satisfaction. Although a minor hiccup occurred with a few scratched plastic covers, the swift resolution provided by Geyser's team truly set them apart. A simple phone call and follow-up email led to replacements being dispatched promptly and received the very next day. Such dedication to rectifying issues promptly is a rare find in today's market. In conclusion, my experience with geyser.co.uk has been nothing short of exceptional. Their outstanding service, coupled with the superior quality of their products, has left me thoroughly impressed and satisfied. I cannot recommend them highly enough, and I look forward to engaging with them for any future needs.

The Warmth of Exceptional Service: A Testimonial for Geyser

Geyser.co.uk not only delivers quality radiators but also shines bright with their outstanding customer service. When my order arrived with a couple of minor missing items, I was initially concerned. However, the Geyser team swiftly resolved the issue by shipping out the missing pieces promptly, showcasing their commitment to customer satisfaction. Upon installation, the radiator not only enhanced the aesthetic of my space but also provided ample warmth, exceeding my expectations. The seamless interaction with Geyser left a lasting impression on me, and I wholeheartedly recommend their products and services to anyone in need of both quality heating solutions and reliable customer care. Thank you, Geyser, for your dedication to excellence.

Impressed by the Aesthetic, Yet Eager for Installation

Embarking on my journey with Geyser.co.uk has been a rollercoaster of emotions, beginning with sheer excitement upon receiving the package. The geyser looked exquisite, a blend of sleek design and promising functionality. However, this excitement was met with a minor bump when the delivery guy seemed to overlook some crucial components, leaving me with just the heater and a box of fixings. Despite this initial setback, I was pleasantly surprised by the swift response and efficiency of Geyser's customer service team. They quickly rectified the error and ensured that the missing items were promptly delivered within a few days. This incident, albeit a hiccup, only served to highlight the stellar customer service and dedication of the Geyser team. As I eagerly anticipate the installation of my geyser, I am confident that its performance will match its impressive appearance. The attention to detail and commitment to customer satisfaction displayed by Geyser has truly left a lasting impression on me. Thank you for not just delivering a product, but for delivering a memorable customer experience.

A Radiant Addition to My Home: A Testimonial for Geyser.co.uk

As someone who values quality and efficiency, I couldn't be more pleased with my recent purchase from geyser.co.uk. From the moment I placed my order, the delivery process was seamless and surprisingly swift, ensuring that my radiator arrived in pristine condition. Upon unwrapping the package, I was immediately struck by the craftsmanship and durability of the product. The mirror was not only flawless but also provided a clear reflection without any distortion, adding a touch of elegance to my living space. The installation process was a breeze, thanks to the straightforward instructions provided. Within no time, I had the radiator up and running, effortlessly heating my 5mx2.6m room to perfection. What truly impressed me was how efficiently the radiator was able to generate heat while keeping the mirror cool to the touch, making it both functional and safe for everyday use. I must also commend geyser.co.uk for their informative YouTube videos, which played a crucial role in guiding me towards the ideal product for my needs. The wealth of information they provided gave me the confidence to make an informed decision, ensuring that I selected the perfect radiator for my space. In conclusion, I wholeheartedly recommend geyser.co.uk to anyone in search of high-quality, well-crafted heating solutions at an affordable price. Their exceptional products and top-notch customer service have undoubtedly earned my trust and loyalty. Thank you, geyser.co.uk, for elevating my home with your outstanding radiator.

Transforming My Home with Geyser: A Stunning Radiator Experience!

From the moment I stumbled upon Geyser in a Google search, I sensed something special. Like a breath of fresh air, this company has redefined my expectations of online shopping. Intrigued, I decided to purchase two anthracite electric radiators, and the experience was nothing short of delightful. Upon unpacking my new treasures, I encountered a minor setback – one radiator arrived dented. However, my concerns were swiftly addressed when I reached out to Geyser. Their customer service team impressed me with their rapid response and genuine care. A replacement radiator was promptly shipped and delivered the next day, showcasing their commitment to customer satisfaction. As I installed these radiators, their beauty and performance exceeded my wildest dreams. Not only are they aesthetically pleasing, but their efficiency is unparalleled. The electric elements were a breeze to set up, thanks to clear instructions and user-friendly design. From the sleek appearance to the practical functionality, these radiators have truly elevated the ambiance of my home. In conclusion, I am beyond pleased with my experience with Geyser. Their high-quality products, unrivaled customer service, and overall commitment to excellence have left a lasting impression on me. Thank you, Geyser, for transforming my living space and providing me with a sophisticated and efficient heating solution.

Exceptional Service and Quality with Geyser UK!

From the moment I reached out to Geyser UK, I was met with nothing but first-class service. The knowledgeable staff guided me through the process of selecting the perfect designer radiators and valves, customized to my requirements. Despite being informed that the order would take up to 12 weeks, I was pleasantly surprised when they were ready in just 10 weeks, and the end result was simply stunning! Not only do these radiators look fantastic, but they also do an exceptional job of heating the room efficiently. I have been so impressed with Geyser UK that I have eagerly recommended them to everyone who has laid eyes on my new radiators. Thank you, Geyser UK, for your outstanding products and service!

Exceptional Ordering Process and Delivery, Disappointing Radiator Performance

My experience with geyser.co.uk has been nothing short of exceptional. The ordering process was smooth, and the delivery of the radiators was prompt and efficient. The radiators themselves looked fantastic and initially provided sufficient heat. However, as the weather turned colder, I noticed a decline in their performance. The radiators require frequent bleeding as they only seem to heat up at the bottom, leaving the top lukewarm. This inconsistency in heat distribution is inadequate for effectively warming the rooms they are installed in. Despite bleeding them regularly, the issue persists, and I am left wondering about the root cause of this problem. I am eager to have a conversation with the manufacturers to address this issue and find a lasting solution. Overall, while the service provided by geyser.co.uk was commendable, the ongoing issues with radiator performance have left me somewhat disappointed.