Users Voice for Ghostbikes

34% users rated Terrible
2% users rated Poor
0% users rated Average
2% users rated Very Good
61% users rated Excellent
Pie Chart Review Representation for Ghostbikes
Ghostbikes Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Oct 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.3 3.7 4.8 5 1
Oct 2022 5 3.6 2.5 4.8 1 1
Nov 2022 3.3 5 3 4.9 5 1
Dec 2022 5 1.8 5 5 5 5
Mar 2023 1 5 5 4.8 2 1
Line Chart for Rating of peer stores

ghostbikes.com

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Detailed Ghostbikes Review by

Introduction

Ghostbikes.com is a leading online retailer that specializes in providing high-quality motorcycle gear and accessories to bikers all over the world. With over 35 years of experience, Ghostbikes.com has established itself as a reliable and trustworthy source for essential motorcycle gear and accessories.

Pros and Cons

Pros:
  • Wide range of products
  • Competitive pricing
  • Excellent customer service
  • Easy-to-use website
Cons:
  • Limited shipping options
  • No loyalty program

User Experience

Ghostbikes.com offers a user-friendly experience for shoppers. The website is easy to navigate with product categories listed on the left-hand side of the homepage. In addition, customers can filter their search results by brand, color, size, price, and type of product.

Pricing and Value for Money

Compared to other motorcycle retailers, Ghostbikes.com offers competitive pricing on its products. Additionally, the store has regular sales and promotions that offer significant discounts, making it a great value for money.

Alternatives

There are several other online retailers that offer similar products to Ghostbikes.com. Some of the top alternatives include:
  • Cycle Gear
  • Revzilla
  • Dennis Kirk
  • Motorcycle Superstore

Customer Service

Ghostbikes.com has excellent customer service, which is evident in many positive reviews from satisfied customers. The store offers a convenient online chat service, email support, and a phone line for customers who need assistance.

Product Quality and Selection

The products sold on Ghostbikes.com are of high quality, and the store offers a wide selection of products that cater to various needs and preferences. From helmets and jackets to boots and gloves, Ghostbikes.com has everything a biker needs to stay safe and comfortable on the road.

Website Usability

Ghostbikes.com is user-friendly, with a simple layout that makes it easy to find and purchase products. The website is also designed to load quickly, ensuring a smooth shopping experience for customers.

Returns and Exchanges

Ghostbikes.com has a fair returns and exchange policy that allows customers to return or exchange their products within 30 days of purchase. However, customers must ensure that the items are in a new and unused condition.

Promotions and Discounts

Ghostbikes.com regularly offers promotions and discounts, making it an attractive option for customers looking to save money. In addition, the store has a clearance section where customers can find heavily discounted products.

Reputation

Ghostbikes.com has built a solid reputation as a reliable and trustworthy source for motorcycle gear and accessories. The store has a high customer satisfaction rate, and many positive reviews from satisfied customers.

Payment Options

Ghostbikes.com accepts a variety of payment methods, including credit cards, PayPal, and Klarna. This makes it convenient for customers to pay for their purchases in a way that suits them best.

Loyalty Programs

Unfortunately, Ghostbikes.com does not have a loyalty program, which may be a downside for customers who shop frequently.

Customer Reviews

Ghostbikes.com has many positive customer reviews, with customers praising the store's quality products, competitive prices, and excellent customer service.

Community Involvement

Ghostbikes.com is also involved in the community and sponsors various motorcycle events and charities in the UK. This demonstrates the store's commitment to supporting the biker community.

Shipping and Costs

Ghostbikes.com offers affordable shipping options, although the store's shipping options are somewhat limited. Customers can choose from standard delivery or express delivery, with prices varying depending on the size and weight of the order. Conclusion: Ghostbikes.com offers a wide range of high-quality motorcycle gear and accessories at competitive prices. With its excellent customer service and easy-to-use website, this store offers a great value for money. While it may have some downsides like limited shipping options and no loyalty program, it remains a reliable and trustworthy source of motorcycle gear and accessories. Overall, Ghostbikes.com is worth considering for any biker looking for essential gear and accessories.

Ghostbikes Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: LOUISE TIMMIS

Review Submission Date: 2022-11-22

Review Title: Reported a faulty item in September
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Review Description: Reported a faulty item in September. Made every excuse under the sun they finally collected to be told yes faulty but we are struggling to get the part needed. Requested a refund several times. Now going to do a chargeback on the CC and small claims court.

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Reviewer Name: Shawn

Review Submission Date: 2022-10-06

Review Title: Sent a faulty item back a month ago
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Review Description: Sent a faulty item back a month ago , I feel there giving me the runaround , 3 weeks ago they said they have to return the item to be analysed to the manufacturer, Haha it’s just a broken zip , must be sending to the fbi the way they spoke , and what’s prompted this review is I’ve been on hold for an hour waiting for a member of there “ award winning “ customer services to answer the phone, I feel totally ripped off , and haven’t got the time for this crap , just give me my money back or my faulty item , thieves .

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Reviewer Name: Eamonn

Review Submission Date: 2022-08-23

Review Title: awesome as always
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Review Description: awesome as always, needed some spare bits for a helmet and on two occasions the staff provided quality service and pretty good rates.... will be back again

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Reviewer Name: Abdullah Tanvir

Review Submission Date: 2021-12-27

Review Title: Packaging issues
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Review Description: Bought an item to gift someone from UK GOOD DEALS/GHOST BIKES.COM during Christmas, the packaging was awful and customer service wasn't great.Contacted customer service, they said if they do better packaging then the item price would have gone up.

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Reviewer Name: Scott Ross

Review Submission Date: 2021-12-10

Review Title: Terrible Avoid at all costs
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Review Description: Bought a helmet from this company After a couple of weeks the internal sun visor kept coming down mid-ride and the latch was very loose. Sent it back to them and they say I have had a crash in it so wasn't getting any help from them. Absolutely crap customer service and goods are sub standard to say the least

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Reviewer Name: Mark Thrower

Review Submission Date: 2021-12-09

Review Title: Exchange of goods, my error
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Review Description: I bought a motocross outfit for my grand daughter, got the size drastically wrong, contacted Ghostbikes by email, they explained the return/exchange system in easy to understand terms. I explained I needed the correct size very quickly. The customer service team went above and beyond to ensure I received it within two days. I cannot recommend them enough

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Reviewer Name: Alison Scott

Review Submission Date: 2021-06-09

Review Title: Great shop staff
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Review Description: This shop is local to me and visited them recently for a new helmet for me and pair of 'summer' bike boots for hubby. The staff in store were very helpful at that time. Unfortunately the bike boots stitching started coming away after being used twice. Back to shop for exchange but had no others in stock so back to trying on several pairs. The lady was very helpful as he tried on many pairs. Eventually chose a new pair and now all is sorted - hopefully

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Reviewer Name: Ali Malli

Review Submission Date: 2021-05-01

Review Title: Always had good dealings with Ghost…
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Review Description: Always had good dealings with Ghost bikes me and my ride mates all buy diffrent items for them staff are brilliant helpfull and knowledge is great . Never had any issues with helmets or boots . Brilliant customer service 5* from them . Bought 2 helmets today me and my mate as spares good deals try and buy which u like ..?????

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Reviewer Name: Mr Wills

Review Submission Date: 2021-05-01

Review Title: Top bike store
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Review Description: First went to J and S in Preston but did not enjoy experience, far too cautious with customers in present climate and it spoilt buying experience. Then went to Ghost Bikes and was much better experience. So welcoming and customer service was excellent. Should have come here from the start. Will certainly return

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Reviewer Name: Terry

Review Submission Date: 2021-03-03

Review Title: Let down
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Review Description: Let down. Have used the company a lot over the years. But I'm not happy as I bought boots in my size but they couldn't be zipped up due to a fault. Also found another review saying the same thing on their own website about those boots. Was refunded but not the postage. So lost 6 pounds and its on them that the boots were faulty.