Ghostpacks Reviews

Voted Average (3/5)

58 Votes

58 Reviews

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In the Big Sales category

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16% users rated Terrible
10% users rated Poor
28% users rated Average
21% users rated Very Good
26% users rated Excellent
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Ghost Packs is an online retailer specializing in premium backpacks for outdoor enthusiasts. With a wide range of high-quality products, they aim to provide customers with durable and functional backpacks that meet their specific needs. In this comprehensive review, we will delve into various aspects of Ghost Packs, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

- Pros:
  • Extensive selection of premium backpacks
  • High-quality products that are durable and functional
  • Responsive and user-friendly website
  • Competitive pricing and value for money
  • Responsive and helpful customer service
  • Positive customer reviews and reputation
  • Frequent promotions and discounts
  • Various payment options for convenience
  • Active community involvement
  • Efficient and timely shipping
- Cons:
  • Limited product selection for specific niche requirements
  • Occasional stock shortages due to high demand

User Experience:

Ghost Packs offers a seamless and user-friendly online shopping experience. The website is well-designed, intuitive, and easy to navigate. Customers can conveniently browse through the extensive selection of backpacks based on their specific requirements. The product pages provide detailed descriptions, high-quality images, and customer reviews, enabling shoppers to make informed decisions. The checkout process is straightforward and secure, ensuring a hassle-free purchase experience.

Pricing and Value for Money:

Ghost Packs offers competitive pricing for their premium backpacks. While the prices may be slightly higher than average, the products' quality justifies the cost. Customers can expect excellent value for money, considering the durability, functionality, and longevity of the backpacks. Additionally, frequent promotions and discounts provide opportunities for shoppers to save money and enhance the overall value proposition.

Customer Service:

Ghost Packs excels in customer service, displaying a dedication to ensuring customer satisfaction. Their responsive and knowledgeable support team promptly assists with inquiries, product recommendations, and order assistance. Whether through live chat, email, or phone, customer service representatives are friendly, professional, and willing to go the extra mile to address customer needs and concerns.

Product Quality and Selection:

Ghost Packs prioritizes product quality, offering a range of backpacks constructed with premium materials and attention to detail. From durable fabrics to robust zippers and reinforced stitching, their backpacks withstand rigorous outdoor use. While their selection may not cater to niche requirements, they provide options for various activities, including hiking, camping, and everyday use. Customers can trust that Ghost Packs delivers on their promise of high-quality products.

Website Usability:

Ghost Packs' website is designed with user experience in mind. The intuitive interface, clear navigation, and well-structured categories enable easy browsing and quick access to desired products. The search functionality efficiently filters results based on specific criteria, further enhancing usability. The site loads quickly, ensuring a seamless and efficient shopping experience for customers.

Returns and Exchanges:

Ghost Packs offers a hassle-free returns and exchanges policy. Should customers encounter any issues or wish to return an item, they can initiate the process through their online account. The brand understands the importance of customer satisfaction and ensures that returns and exchanges are processed promptly and efficiently.

Promotions and Discounts:

Ghost Packs frequently runs promotions and discounts, providing customers with opportunities to save on their purchases. These promotions may include seasonal sales, limited-time discounts, or bundle offers. Customers can stay informed about these promotions through the website's newsletter or by following Ghost Packs' social media channels.


Ghost Packs has built a positive reputation among outdoor enthusiasts and backpack enthusiasts alike. With their commitment to delivering high-quality backpacks and exceptional customer service, they have garnered a loyal following. Numerous positive customer reviews and recommendations validate Ghost Packs' reputation as a trustworthy and reputable retailer in the industry.

Payment Options:

Ghost Packs offers a range of payment options for customer convenience. These include major credit cards, such as Visa, Mastercard, and American Express, as well as popular online payment methods like PayPal. The secure payment gateway ensures the safety of customers' personal and financial information during transactions.

Loyalty Programs:

At present, Ghost Packs does not have a structured loyalty program in place. However, they periodically offer exclusive discounts or perks to repeat customers as a gesture of appreciation for their continued support.

Customer Reviews:

Customer reviews of Ghost Packs are overwhelmingly positive. Satisfied customers praise the durability, functionality, and design of the backpacks. They also commend the brand's exceptional customer service and prompt resolution of any issues. The abundance of positive feedback further reinforces Ghost Packs' commitment to customer satisfaction.

Community Involvement:

Ghost Packs actively engages with the outdoor community through various initiatives. They sponsor local outdoor events, collaborate with influencers, and participate in programs that promote environmental conservation and responsible outdoor recreation. Their dedication to community involvement demonstrates their commitment to supporting and fostering a thriving outdoor community.

Shipping and Costs:

Ghost Packs ensures efficient and timely shipping of orders. They collaborate with reliable shipping carriers to deliver products to customers within the estimated timeframe. Shipping costs vary based on the destination and order size. Customers can view the shipping costs at the checkout stage before finalizing their purchase. In conclusion, Ghost Packs establishes itself as a reputable retailer offering premium backpacks for outdoor enthusiasts. With their exceptional product quality, user-friendly website, responsive customer service, and commitment to customer satisfaction, Ghost Packs provides an outstanding experience for their customers. While they may have limitations in product selection for specific niche requirements, the overall value for money and positive reputation solidify Ghost Packs as a trusted choice in the backpack market.