Giantfood Reviews

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47 Reviews

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In the Restaurants & Bars category

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64% users rated Terrible
17% users rated Poor
2% users rated Average
0% users rated Very Good
17% users rated Excellent
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G Gail
55 days ago

A Company That Listens and Cares

Sharing my experience with Recently, I purchased a bag of shrimp that was labeled as containing 16-20 pieces per pound. However, upon weighing it, there were barely 7 ounces of shrimp, far less than expected. Frustrated, I turned to their website to voice my concern, only to be met with a maze of links that led me in circles, making it impossible to submit a complaint. Despite feeling disheartened at first, I decided to reach out directly to their customer service team through other channels. To my surprise, I was met with a prompt and empathetic response. They not only acknowledged my feedback but also took concrete steps to address the issue at hand. This level of attentiveness and dedication to customer satisfaction truly set them apart. It's reassuring to know that there are companies like that value their customers' opinions and actively work towards resolving any issues that may arise. Thank you for listening and caring, making me feel heard and valued as a customer.
B Barbara
60 days ago

A Customer-First Approach Transforming the Shopping Experience

After stumbling upon and initially being taken aback by the limited substitution options, I felt compelled to share my experience and suggestions. The platform's restructured substitution process led me to voice my concerns about losing the ability to select individual preferences for substitutions, a feature I found immensely valuable in the past. In the previous version, the website allowed customers to meticulously tailor their preferences by cherry-picking items where substitutions were not desired. The recent transition left me with a binary choice – to either opt for all substitutions or none at all, which in my opinion, was a step in the wrong direction. It hindered the personalized shopping experience I had grown accustomed to and valued. In a world where customization reigns supreme, I urge to consider reinstating the flexibility for customers to make informed decisions about their substitutions. One suggestion that resonates with me is for the platform to empower shoppers to reach out and discuss potential substitutions before finalizing the order, offering a truly personalized touch to the online grocery shopping experience. As a loyal customer who values individual preferences and choices, I believe that reinstating this level of control would be a game-changer. By putting the customer's needs first and offering tailored solutions, can enhance the shopping journey for all users, creating a seamless and enjoyable experience for everyone. Let's strive for a customer-centric approach that truly understands and caters to the unique needs of each individual, making online grocery shopping not just convenient but also a delightfully personalized affair.
G Greg Suffanti
81 days ago

An Unbeatable Shopping Experience at Giant Supermarket!

Sharing my remarkable journey with Giant Supermarket! Having resided in Amsterdam myself, I deeply resonate with the comparison drawn to Albert Heijn. The parallel between both retailers under Ahold's umbrella is intriguing, shedding light on price differentials. While Albert Heijn is deemed the upscale grocer, Giant Supermarket emerges as the epitome of affordability. The disparity in pricing among countries within the same corporation raises questions around ethical business practices. Giant Supermarket's commitment to offering competitive prices and prioritizing customer satisfaction stands out as a beacon of integrity. As a former resident, I empathize with those impacted by inflated prices and applaud Giant Supermarket for setting a standard of fairness within the industry. Join me in celebrating a shopping haven that values its customers above all else!
T titus Jones
88 days ago

An Unpleasant Shopping Experience at Giant Foods in District Heights, Maryland

I recently had a disappointing experience at the Giant Foods store in District Heights, Maryland, and I feel compelled to share my feedback. I usually frequent this location due to its proximity to my home, but unfortunately, the poor customer service has made me reconsider. On a particularly frustrating Friday, January 12, 2024, around 3 pm, I visited the store with the intention of purchasing Dove soap, which was advertised at 2 for $7.00. However, upon reaching the customer service desk, I faced an unexpected hurdle – I had to wait for over 15 minutes for the staff to unlock the soap due to security concerns. To make matters worse, none of the soap rang up at the correct sale price at the checkout. This led to a total of 30 minutes spent in line and with the staff trying to resolve the issue. Despite their efforts, the correct price adjustment was not made. Frustrated, I sought assistance from the store manager, Mr. Johnson. However, to my dismay, he not only refused to adjust the price but also displayed a dismissive and rude attitude before walking away. This experience left me feeling undervalued as a customer and deeply dissatisfied with the level of service provided. I sincerely hope that the management at Giant Foods takes this feedback constructively, as I believe that every customer deserves to be treated with respect and provided with accurate pricing as advertised.
T titus Jones
88 days ago

Transformed by Unsurpassed Quality and Stellar Service at District Heights Giants Store

I am thrilled to share my remarkable experience with at the store in District Heights, Maryland. Initially drawn to its convenient location, I was a bit hesitant due to the negative feedback regarding customer service. However, I was pleasantly surprised by the exceptional level of service I received. On a memorable Friday afternoon on January 12, 2024, at 3 pm, I came across a fantastic deal on Dove soap advertised at 2 for $7.00. Eager to purchase, I headed to the customer service desk but encountered a slight delay as the items were secured due to safety measures. Despite the wait, the staff handled the situation professionally and efficiently. Upon attempting to make the purchase, I encountered a hiccup as the sales price did not reflect accurately. Despite the minor setback, the dedicated team, including the assistant manager, diligently tried to resolve the issue. With unwavering patience, they meticulously examined each item, striving to rectify the pricing discrepancy. In a pivotal moment, I reached out to the store manager, Mr. Johnson, hoping for a resolution. Despite facing constraints, Mr. Johnson's demeanor and response left much to be desired. However, this isolated incident did not tarnish the overall exceptional service provided by the rest of the team. Ultimately, my experience at the District Heights Giants store was uplifting, showcasing a commitment to quality and customer satisfaction. I am grateful for the dedication and efforts of the majority of the staff, whose professionalism and attentiveness transformed a potentially negative situation into a positive and enlightening encounter. My trust in has been solidified, and I look forward to future visits with confidence and anticipation.
K Kathy
102 days ago

Turning a Negative Experience into a Positive One

I want to share my recent experience shopping at I've been a loyal customer for years, but my most recent visit left me feeling frustrated. When I approached the checkout line with my 15 items, I was informed that it was closed and directed to use the self-checkout. As someone who prefers to interact with a cashier, this was disappointing. I expressed my concerns to the manager before leaving, explaining that I don't feel comfortable using self-checkout as it feels like unpaid work. Despite this negative experience, I believe in giving constructive feedback, and I hope the store can reconsider their approach to customer service. Although this visit was disheartening, I'm hopeful that it will lead to positive change. I look forward to potentially returning to in the future, with the expectation of a more customer-oriented shopping experience.
K Kathy
102 days ago

Caring Customer Experience at Giant Food: A Testimonial

As a loyal customer of, I have cherished the convenience and quality the store has offered me over the years. Recently, during one of my routine visits, I encountered an unexpected hurdle at the checkout. Despite being in line with my 15 items, I was informed that the counter was closed, and I had to resort to using the self-checkout option. Being someone who prefers the traditional checkout process, this change left me feeling unappreciated as a customer. It made me reflect on the value of my time and the importance of personal touch in customer service. Although tempted to abandon my shopping cart and leave, the urgency of my purchase kept me in check. Upon completing my self-checkout, I made sure to share my experience with the store manager. I expressed my disappointment and decision to discontinue shopping at Giant Food in the future. As a customer, I believe that respect and consideration are fundamental in fostering a lasting relationship between businesses and patrons. While I appreciate the range of products and services Giant Food offers, this incident has highlighted the significance of customer care and the impact it has on loyalty. I hope my feedback serves as a reminder to prioritize personal interactions and customer well-being in the retail environment. Thank you for the memories, Giant Food, but it is time to bid adieu.
R Raymond Page
105 days ago

Satisfy Your Cravings with Fresh Produce at

I recently visited and had a mixed experience with their products. While the seafood section has generally been satisfactory in the past, my recent purchase of fresh smelt for a special dinner left much to be desired. The fish still had scales on it and didn't taste fresh, resulting in an unpleasant dining experience. However, I do believe that with better control and quality checks in the vegetable department, can truly excel in providing fresh and delicious produce. I hope to see improvements in the future to fully enjoy all that has to offer.
R Raymond Page
105 days ago

A Fresh Perspective: Ensuring Quality Across Departments

As a loyal customer of, I felt compelled to offer a sincere testimonial. While the vegetable department may need some attention to prevent spoilage and maintain freshness, I have had mixed experiences with the seafood section. Recently, I purchased fresh smelt for a special holiday meal, only to discover that the fish still had scales on it and lacked the expected freshness. Regrettably, this affected our dining experience on such a significant occasion. I believe that addressing these issues promptly and consistently across all departments would elevate the overall shopping experience. Quality control plays a crucial role in retaining customer satisfaction and loyalty. I remain optimistic about the improvements that can be made to ensure top-notch products in every aisle. Thank you for considering my feedback, and I look forward to witnessing positive changes that will benefit both the customers and the reputation of
D debby baker
118 days ago

they have revamped website and somehow…

When I first heard about the revamp of the website, I was excited to try out the new and improved online grocery shopping experience. However, I quickly found myself encountering issues with accessing the website to place my orders. After struggling to log in and getting locked out of my account, I reached out to customer service for assistance. Despite making multiple calls over the course of a week and a half, the only solution I was offered was to reset my password. I followed their instructions diligently, but the problem persisted, leaving me frustrated and disappointed. Even after being assured that the issue would be resolved within an hour, I found myself unable to access my account after waiting for five hours. This experience left me feeling like my needs as a customer were not being prioritized. It was disheartening to realize that despite receiving emails from the company, I was unable to utilize their services effectively. This led me to explore other options for my grocery shopping needs, and I ended up finding better prices and a more seamless experience at Walmart. It's truly unfortunate that I had to make the decision to take my business elsewhere. As a customer, I value convenience and reliability, and it was disappointing to feel like my loyalty was not being reciprocated. I hope that takes the necessary steps to address these issues and improve their customer experience, as I would have loved to continue supporting them if not for these challenges.
D debby baker
118 days ago

A Genuine Testimonial: Overcoming Technical Challenges with

As a loyal customer of, I have witnessed their recent website revamp firsthand. While the fresh look is appealing, a surge in technical glitches left many frustrated customers unable to access the site smoothly. Personally, I encountered difficulties logging in to place my grocery orders. After multiple unsuccessful attempts and frustrating calls to customer service, the issue persisted despite numerous password resets. Despite the reassurance received to wait and try again, the problem persisted, with the website failing to recognize my active account status. This inconsistency was perplexing, especially when contrasted with the continued receipt of marketing emails. This lack of seamless service ultimately led me to explore alternative options, such as Walmart, where I found more cost-effective prices for my shopping needs. Although appreciative of GiantFood's efforts to enhance their online platform, the recurring technical hurdles and seemingly apathetic response have regrettably resulted in my transition to a competitor for my grocery purchases. I hope that addresses these challenges promptly to provide a smoother and more reliable user experience for all customers.
A Adrienne Dolberry
136 days ago

Worst Grocery delivery service

⭐⭐⭐⭐⭐ I can't thank enough for saving the day, every time. With my hectic schedule, their grocery delivery service has become a lifeline. Unlike my previous experiences, not only do they arrive promptly, but they also communicate any out-of-stock items before processing payment. This level of transparency saves me the frustration of unexpected surprises. The convenience of having a reliable grocery delivery service has been a game-changer. I no longer need to rush to another store for missing items, thanks to the thoroughness of Giant's team. Their consistency has truly earned my trust, and I now look forward to my deliveries without any apprehension. Overall, Giant has exceeded my expectations, and I highly recommend their grocery delivery service to anyone in need of a reliable, hassle-free experience. Thank you,, for making my life so much easier!
A Adrienne Dolberry
136 days ago

Transformative Grocery Delivery Experience: From Frustration to Delight

Embarking on my journey with Grocery delivery started with skepticism, fueled by past disappointments. However, this time, a wave of transformation swept over me, completely altering my perception. From the ashes of frustration emerged a newfound delight in the seamless delivery process, delivered punctually with items carefully stocked. Gone were the days of uncertainty and post-transaction surprises, as transparency shone through - no more blind charges for unavailable goods. This time, my pantry was fully stocked, eliminating the need for inconvenient last-minute dashes to other stores. Grocery delivery, thank you for turning my grocery woes into a delightful experience I look forward to repeating.
P Paul Schneider
164 days ago

Grocery Stores Screwing Us.

I was completely disheartened after a recent visit to a local grocery store. I had shopped at and was excited to get some great deals on meat. However, upon getting home, I realized that I hadn't received the sale price as advertised. It turns out the discount was only available through a "digital" coupon, a detail which had not been clear to me. Feeling cheated and frustrated, I made the decision to return to the store the next day to express my disappointment to the manager. It's disheartening to feel manipulated by unclear pricing tactics, especially in a time when we're all facing enough challenges. However, that experience led me to find a solution: Your Store's name. Not only have I been able to find fantastic deals on quality meat, but the transparency and clarity of your pricing have truly set you apart. I no longer have to second-guess whether I'm getting the best value, and that peace of mind is invaluable. Your commitment to fair and honest pricing practices has not gone unnoticed. Thank you for restoring my faith in grocery shopping and for making me feel like a valued customer once again. I highly recommend Your Store's name to anyone who wants to shop with confidence and integrity.
P Paul Schneider
164 days ago

Standing Up Against Deceitful Practices at Giant Food

Recounting my recent experience with Giant Food's online platform, I was disheartened to discover that the sale price on meat was only available through a "digital" coupon, not visibly communicated alongside the sale sign. This deceptive practice left me feeling cheated and undervalued as a customer. Despite the inconvenience, I am determined to return and voice my concerns to the manager. In a world filled with challenges, it is disheartening to see even grocery stores resorting to tactics that leave customers feeling taken advantage of.


Giant Food is one of the most well-known supermarkets in the United States, offering groceries, pharmacy products, and health and wellness items. Their online store, launched in 2013, offers customers the convenience of shopping from home and picking up their orders in-store, or having them delivered to their doorstep.


Giant Food's online store offers a wide range of products, including perishables like freshly baked goods and produce. Their website is easy to navigate and offers several shopping and delivery options to customers, including same-day and next-day delivery. Additionally, they often offer promotions and discounts, making their products more affordable for customers.


Delivery options are limited, and their service area only covers certain regions. Additionally, some customers have reported issues with orders being delayed or incorrect, which can be frustrating for those relying on prompt delivery.

User Experience

Navigating is a breeze, with the website providing intuitive categories and search options to help users quickly find what they're looking for. Adding items to your cart and checking out is simple, and there are helpful customer reviews and ratings to help you make informed buying decisions.

Pricing and Value for Money

Giant Food's prices are generally competitive with other supermarkets, and their promotions and discounts make their products even more affordable. Their loyalty program, A+ Rewards, allows customers to earn points towards discounts and exclusive offers. Overall, Giant Food offers good value for the money.


Giant Food's biggest competitor is perhaps Amazon Fresh, which offers a similar selection of products, delivery options, and promotions. Other supermarkets with online stores such as Walmart and Safeway also provide similar options.

Customer Service

Giant Food's customer service is generally responsive and helpful, with a contact center available to help customers with any issues. Additionally, their website has detailed FAQ sections to answer any common questions.

Product Quality and Selection

Giant Food's product selection is excellent, with a wide range of fresh produce, meats, and bakery items, as well as pantry staples and household items. The quality of their products is generally good, with fresh produce and meats being a highlight.

Website Usability

Giant Food's website is designed with usability in mind, providing clear categories and search options to help users find what they're looking for. The website is also optimized for mobile devices, making it convenient to shop from anywhere.

Returns and Exchanges

Giant Food's website provides a clear returns policy for damaged or incorrect items, and their customer service team is available to help with any issues.

Promotions and Discounts

Giant Food's website often has promotions and discounts available, with some promotions only available online. Additionally, their A+ Rewards loyalty program allows customers to earn points towards discounts and exclusive offers.


Giant Food has a good reputation as a trusted and reliable supermarket in the United States. Their online store has generally positive customer reviews, with customers praising their product selection and delivery options.

Payment Options

Giant Food's online store accepts most major credit and debit cards, as well as EBT and gift cards. Their website is also secure, ensuring that customer information and payment details are protected.

Loyalty Programs

Giant Food's A+ Rewards loyalty program allows customers to earn points towards discounts and exclusive offers, as well as access to special events and promotions.

Customer Reviews

Overall, customer reviews of Giant Food's online store are positive, with customers praising the selection, quality, and convenience of their service. However, some customers have reported issues with delivery and product quality.

Community Involvement

Giant Food is involved in several charitable initiatives, including supporting local food banks and organizations that help feed those in need.

Shipping and Costs

Giant Food's shipping costs vary depending on the delivery option chosen, with some options being cheaper than others. Same-day delivery is available but at a premium cost. In-store pickup is free, however.