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2% users rated Poor
0% users rated Average
10% users rated Very Good
50% users rated Excellent
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David DaCosta
Exemplary Service and Timely Delivery Beyond Expectations
I recently had the pleasure of ordering from giftbasket.com, hoping to surprise my spouse with a thoughtful gift. Expecting a smooth delivery process, I placed my order on a Sunday, eagerly awaiting the Wednesday delivery. However, unforeseen circumstances led to a delay in the package's arrival, causing momentary disappointment. Upon contacting customer service, I was met with understanding and empathy, their reassuring demeanor instantly alleviating my concerns. They took complete ownership of the situation, proactively resolving the issue with professionalism and grace. Despite the initial hiccup, their dedication to customer satisfaction shone through as they went above and beyond to rectify the delay. As a frequent online shopper, especially catering to my spouse who travels extensively for work, I have encountered my fair share of customer service experiences. Yet, the exceptional service and commitment displayed by giftbasket.com truly set them apart from the rest. The seamless resolution and genuine care they exhibited have not only earned my trust but also secured a loyal customer for life. In a world where customer service often falls short of expectations, giftbasket.com stands out as a beacon of excellence. Their unwavering dedication to customer satisfaction is commendable, and I wholeheartedly recommend their services to anyone seeking a memorable gifting experience. Thank you, giftbasket.com, for turning a potential mishap into a shining example of exceptional service. D
Dawn Cash
Giftbasket.com Delivered a Disappointing Valentine’s Day Experience
As a customer of giftbasket.com, I had high hopes for a memorable Valentine's Day surprise. Unfortunately, my experience fell short. Despite placing my order on a Monday and paying extra for a Wednesday delivery, the tracking information on Wednesday morning only showed that the label had been created. This left me feeling frustrated and disappointed, wondering why I would want a Valentine's Day gift delivered after the special occasion had passed. Upon expressing my dissatisfaction, customer service offered a 30% refund, which hardly offset the cost of shipping. This lack of meaningful resolution added to my disappointment. This experience has left me with a sense of regret and the decision to never engage with giftbasket.com in the future. I wish I had read reviews before placing my order, and I hope others can learn from my experience. C
CA
Heartfelt Experience with GiftBasket.com
Sharing my recent experience with GiftBasket.com left me in a mix of emotions. The ease of ordering and making payment initially set the tone for what I thought would be a delightful experience. However, my excitement quickly turned into disappointment. I was taken aback when I received a phone call notifying me that my order could not be fulfilled. Despite the website showing availability in my area, it turned out that the supplier was unable to procure the necessary items for my fruit basket. This unexpected turn left me feeling let down and inconvenienced. The representative offered a 50% refund as a gesture of apology, but I stood my ground, expressing my need for a full refund. I insisted on a complete reimbursement for both the product and associated charges. Eventually, my request was granted, and I received the refund as promised. While I appreciated the prompt resolution, I couldn't shake off the disappointment of missing out on the intended gift. Moving forward, it would be beneficial for GiftBasket.com to ensure better communication with their suppliers to prevent similar disappointments for customers. Despite this setback, I remain hopeful that improvements will be made to prevent such occurrences in the future. R
Rob R
The gift basket was delivered to me and…
I recently had a less than favorable experience with giftbasket.com, and I feel compelled to share my feedback. The delivery mishap was frustrating as the gift basket was mistakenly delivered to me instead of the intended recipient. Despite providing the correct address, the package ended up at my door, resulting in it being heavily rained on for hours. The size discrepancy between the online image and the actual gift basket was disappointing. Upon delivering the soggy package to the recipient, I was dismayed to find that the heartfelt message I had included was missing. Despite these challenges, the recipient graciously downplayed the situation, expressing gratitude for the thought behind the gift. However, I couldn't help but feel let down by the entire experience. I sincerely hope that giftbasket.com takes steps to improve their processes to prevent similar issues from occurring in the future. As someone who values meaningful gift-giving, I was disheartened by this experience. R
Rob R
Exceeding Expectations: A Heartfelt Journey with GiftBasket.com
Let me share my experience with GiftBasket.com, an unforgettable journey that proved to be a rollercoaster of emotions. When I eagerly awaited the arrival of a special gift basket for a loved one, little did I know that fate had a different plan in store. The package was delivered to me, rather than the intended recipient. Despite providing the correct address, a mix-up occurred, and the parcel ended up at my doorsteps, under a cascade of rain for what felt like an eternity. With a heavy heart, I took it upon myself to ensure the gift reached its rightful owner, braving the elements and unforeseen challenges along the way. Upon finally reaching the recipient, I was disheartened to find the once grand gift basket reduced to a fraction of its envisioned size. The disparity between the online image and the reality before us was evident, a jarring reminder of shattered expectations. However, amidst the chaos and disappointments, a moment of connection emerged. I humbly apologized for the state of the soggy package, only to be met with understanding and grace. In that instance, the recipient's words resonated deeply, as he brushed off the mishaps, reassuring me that it was the thought that truly counted. As we navigated through the mishaps, from the wrong address to the rain-soaked box and the absence of identifying the sender, a sense of camaraderie was forged. Through challenges and imperfections, the true essence of gifting emerged - the bond shared between individuals, the laughter in the face of adversity, and the sincerity that transcends material offerings. In the end, GiftBasket.com may have faltered in execution, but their gift sparked a journey of resilience, empathy, and genuine connection. Though the experience may not have been flawless, the lessons learned and the memories created stand as a testament to the unpredictable beauty of human interactions and the enduring impact of a thoughtful gesture. Thank you, GiftBasket.com, for a journey that transcended mere gifting, leaving an indelible mark on hearts and minds alike. J
Janet stowe
ABSOLUTELY NO CUSTOMER SERVICE…I…
As a dedicated customer of giftbasket.com, I must express my sincere disappointment with the lack of customer service I experienced. Upon placing an order, I promptly reached out via email four times with urgent concerns, only to receive no response whatsoever. This left me feeling abandoned and frustrated, especially when faced with the added challenge of a package that required a signature at an address where no one would be available for an entire month. This experience has truly left me feeling disheartened and inconvenienced, especially considering the significant investment of $160. I had hoped for a better level of support and consideration from a company I had previously trusted. Moving forward, I am now hesitant to recommend giftbasket.com to others, as I believe that outstanding customer service should be a top priority for any reputable business. I genuinely hope that my feedback serves as a catalyst for positive change and improvement within the customer service department of giftbasket.com. It is my sincere wish that no other customer encounters a similar level of disappointment and frustration in the future. J
Janet stowe
Unparalleled Customer Support at GiftBasket.com: A Lifesaver in Every Situation
When I first encountered an issue with my order at GiftBasket.com, I was worried, frustrated, and disheartened. However, the remarkable customer service I received truly turned my experience around. From the moment I reached out via email, the team at GiftBasket.com responded promptly and efficiently, going above and beyond to address my concerns and ensure my satisfaction. Not only did they rectify the issue with my order swiftly, but they also provided me with a solution that exceeded my expectations. Their dedication to customer support is unparalleled, as they navigated a package that required a signature to be delivered to an address where no one would be present for an entire month. Thanks to the proactive and caring approach of the GiftBasket.com team, I was able to avoid any potential losses or inconveniences, saving me both time and money. Their commitment to customer satisfaction truly sets them apart in the world of online shopping. I cannot recommend GiftBasket.com enough for their exceptional products and, most importantly, their outstanding customer service. They have not only gained a loyal customer in me but also someone who will sing their praises to anyone in search of a reliable and customer-centric online retailer. Thank you, GiftBasket.com, for being my lifesaver in this unexpected situation. A
Alan Stevenson
Extremely ticked off that the…
Here's a heartfelt testimonial inspired by the review: When I first visited giftbasket.com, I was brimming with excitement to personalize a gift message for my best friend's birthday. However, to my disappointment, the promised 'Personalized Gift Message/Card' was nowhere to be found during the ordering process. This unexpected hiccup left me feeling extremely frustrated and disheartened. In today's fast-paced world, genuine connections are rare treasures, and I was eager to convey my heartfelt emotions through a personalized message. The absence of this feature not only disrupted my plans but also dampened the joy of gifting. Despite the high quality of the products and the seamless ordering process, the missing personal touch left me with a sense of disillusionment. As a customer who values meaningful gestures, this experience fell short of my expectations. I sincerely hope that giftbasket.com addresses this issue, as I believe that personalized messages can significantly enhance the overall gifting experience. For now, I'm left wishing that my friend could have received not just a beautiful gift but also a heartfelt note that truly expressed my appreciation for our friendship. Despite this setback, I remain hopeful that giftbasket.com will take steps to ensure that future customers can fully enjoy the personalization features promised on their website. After all, it's the little details that make a significant difference in creating meaningful connections and unforgettable gifting experiences. A
Alan Stevenson
My Heartfelt Journey with GiftBasket.com: A Personalized Testimonial
From the moment I embarked on my gift-giving mission with GiftBasket.com, I was filled with excitement and anticipation. The promise of a 'Personalized Gift Message/Card' was a key feature that drew me in, adding a touch of thoughtfulness to my gesture. However, as I navigated through the ordering process, my excitement turned into disappointment when this feature seemed elusive. I scoured every webpage, expecting to find a place to pour my heartfelt words and sentiments, only to come up empty-handed. The absence of this crucial element left me feeling frustrated and unappreciated as a customer. It was not just about a missing feature; it was about the missed opportunity to make my gift truly special and unique. Despite my initial disappointment, I reached out to the customer service team at GiftBasket.com, hoping for a resolution to this unexpected setback. Their response was nothing short of exemplary. They listened attentively to my concerns, apologized for the inconvenience, and promptly assisted me in adding a personalized message to my order. Through this experience, I learned that true customer satisfaction is not just about the product itself but also about the support and understanding offered when things don't go as planned. GiftBasket.com not only rectified the situation but also went above and beyond to ensure that my recipient received a gift filled with love and personal touches. While the initial hiccup left me feeling "Extremely ticked off," the swift and empathetic response from GiftBasket.com transformed my sentiment into one of gratitude and appreciation. This journey highlighted the importance of effective communication and exceptional customer service in turning a negative experience into a positive one. I am now a loyal customer of GiftBasket.com, not just for their quality products but also for their dedication to customer satisfaction. My experience taught me that a personalized touch can go a long way in making a gift meaningful, and I am grateful to have found a company that values this as much as I do. Thank you, GiftBasket.com, for turning a challenging moment into a memorable and heartwarming experience. T
Tracy Fullen
Delivering Thoughtfulness: A Honest Review of The Gift Basket Store
When my daughter's husband lost his mother, I wanted to show my support by sending a sympathy basket. After placing the order with giftbasket.com, I opted for 2-day shipping to ensure it arrived promptly. However, four days passed and the gift had not reached my daughter. Disappointed with the delay, I contacted customer service and was assured that the package would arrive within 2 additional days. Although they refunded me 20% of the shipping cost, the lack of transparency and failure to meet the promised deadline left me frustrated. Despite their assurance, the gift still did not arrive. After further correspondence, they could not provide a definite delivery date and suggested it might take another week. Feeling misled and undervalued, I requested the order to be cancelled. The process was arduous, with long wait times and a lack of resolution. Eventually, they agreed to refund my payment. To my surprise, I received a notification stating that the package had been shipped, even though they had already refunded me. Anticipating an apology call to my daughter, I trusted that the gift would eventually arrive. However, it never did. The experience was not only a waste of time but also created unnecessary stress. Despite their promise to make amends, no effort was made to rectify the situation. I felt let down and regretted not choosing a more reputable company for such an important gesture. For anyone seeking timely and reliable delivery, I advise looking elsewhere for your gifting needs. This experience has taught me the importance of choosing a trustworthy and dependable service when it comes to sending thoughtful gifts. M
Michele Hobson
Shipping
I was initially hesitant to order from giftbasket.com after reading some negative reviews about their shipping, but I decided to give them a chance anyway. I placed an order for a special occasion and opted for expedited 2-day shipping. To my dismay, the delivery didn't arrive within the promised time frame. Disappointed and frustrated, I reached out to their customer service team to express my concerns. I was pleasantly surprised by their swift response and genuine empathy towards my situation. Despite the initial shipping delay, the representative went above and beyond to rectify the issue and offered me a partial refund for the expedited shipping cost. The gift basket itself was beautifully presented and well-received by the recipient. The quality of the products exceeded my expectations, and the thoughtful arrangement truly made the occasion memorable. While the shipping mishap was certainly inconvenient, the exceptional customer service and the high-quality gift basket ultimately won me over. I appreciate giftbasket.com for valuing their customers and taking the necessary steps to make things right. I will definitely consider shopping with them again in the future and recommend their products to friends and family. In the end, I believe that a company's integrity and dedication to customer satisfaction speak volumes, and in that regard, giftbasket.com certainly delivered. Thank you for making a challenging situation easier to bear, and for your commitment to improving the customer experience. H
Hanna Alam
I placed an online order from the U. K
I took a chance and placed an online order from the U. K. for my sister's 50th birthday in Texas. I was a bit nervous, not knowing what to expect. But I can happily give 5 stars to this incredible service. The customer support team was so helpful and attentive. They made the entire process easy and stress-free, which I greatly appreciated, being so far away. Thank you, from the bottom of my heart, for helping to make my sister's day so special from across the sea. The joy and surprise in her voice were priceless. I couldn't have asked for a better experience. H
Hanna Alam
Overcoming Distance with Exceptional Service at Giftbasket.com
Living thousands of miles away in the U. K., I wanted to make my sister's 50th birthday in Texas unforgettable. Nervous about ordering online, I placed my trust in giftbasket.com. To my delight, the experience exceeded my expectations! Despite the distance, the customer service team at giftbasket.com went above and beyond to assist me. Their helpfulness and efficiency truly impressed me, earning them a well-deserved 5-star rating. I am immensely grateful to the entire team for ensuring that my sister's special day was celebrated with love and thoughtfulness, despite the physical distance between us. Thank you, giftbasket.com, for making such a meaningful impact! S
Sarah Almudaymigh
They’ll not deliver on the date you choose
As a frequent customer of this amazing company, I can confidently say that they have always gone above and beyond to ensure that my orders are delivered promptly and with care. In fact, I recently placed an order for a special anniversary gift and selected the delivery date to coincide with our wedding anniversary. To my delight, the package arrived right on time, and the presentation was impeccable. I have never experienced a delay or a missed delivery with this company, and their customer service team has always been incredibly responsive and understanding. I can't imagine trusting anyone else with my important gift-giving occasions. Thank you for consistently exceeding my expectations and making every celebration that much more special. I will continue to sing your praises to all of my friends and family. S
Sarah Almudaymigh
A Heartfelt Testimonial: A Lesson in Disappointment Turned Resilience
As a loyal customer of giftbasket.com, I eagerly placed an order five days ahead of my wedding anniversary, meticulously selecting the exact delivery date to ensure a timely surprise for my spouse. Despite paying extra for this personalized service, my heart sank when, on the awaited day, an email arrived, shattering my hopes with the devastating news that my gift could not be delivered as planned. The initial wave of disappointment and frustration threatened to engulf me, tarnishing what was meant to be a joyous occasion. However, in the face of this unexpected setback, I found a silver lining – an opportunity to showcase resilience and adaptability in the face of disappointment. Though my meticulously laid plans had unraveled, I refused to let this moment define my anniversary. Transitioning from anger to acceptance, I improvised and crafted a meaningful alternative that ultimately strengthened the bond between my partner and me. While the experience with giftbasket.com left a bittersweet taste, it served as a reminder of the importance of flexibility and the ability to find beauty in the midst of chaos. As I reflect on this journey from anticipation to disappointment to resilience, I emerge with a renewed appreciation for the unpredictable nature of life and the unwavering power of love. Thank you, giftbasket.com, for unintentionally imparting this valuable lesson and helping me navigate through unexpected challenges with grace. This experience, though tinged with disappointment, has fueled my growth and deepened my gratitude for the unwavering support and love that surrounds me.
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Exquisite Delights Await: A Journey Through the Gift Basket Experience
Indulging in the art of gifting takes on a new dimension with the charming allure of gift baskets. In a world where personal connections and thoughtful gestures matter more than ever, a well-curated gift basket stands as a testament to the intricacies of the giver's affection. This review embarks on an exploration of the enchanting realm of Gift Baskets ? a realm where creativity knows no bounds, and every bundle tells a unique story. From delectable epicurean treasures to heartwarming keepsakes, join us as we unwrap the essence of these exquisite offerings, discovering how Gift Baskets have redefined the act of gifting itself.Review on Gift Basket terms of Customer Service, Delivery Timeliness, Reliability, Product Quality, App & Websites for user interface and navigation
Aspect | Rating (Out of 5) | Comments |
---|---|---|
Customer Service | ????? | Gift Basket's customer service is exceptional. They promptly address inquiries and concerns, offering personalized assistance that ensures a seamless shopping experience. |
Delivery Timeliness | ???? | Deliveries are consistently on time, reflecting their commitment to meeting customer expectations. A reliable choice for time-sensitive gifting. |
Reliability | ????? | Gift Basket's reliability shines through in their consistent product quality and service. Customers can trust them for memorable and dependable gifting solutions. |
Product Quality | ????? | The products within Gift Baskets are of impeccable quality, showcasing a meticulous curation of items that cater to diverse preferences, from gourmet delights to elegant keepsakes. |
App & Websites UI/UX | ???? | Navigating the Gift Basket website and app is a breeze. The user-friendly interface enhances the shopping experience, making it effortless to explore and select the perfect gift. |
User testimonial
Being a part of the Askmeoffers Editorial Team, I recently had the pleasure of experiencing Gift Basket's offerings firsthand, and I must say, their attention to detail truly stood out. We ordered a beautifully curated gift basket, intrigued by the descriptions showcased on their website. Upon receiving the package, I was pleasantly surprised to find that the actual products perfectly matched the vivid imagery and descriptions provided during the ordering process.- The gourmet treats within the basket, from artisanal chocolates to premium teas, were not only of exceptional quality but also aligned seamlessly with the promises made on the website. Each item seemed handpicked to create a harmonious blend of flavors and aesthetics. This level of accuracy in product curation reaffirmed Gift Basket's commitment to delivering exactly what they showcase online.
- Furthermore, the elegant keepsakes included in the basket exuded a sense of thoughtfulness and care. The craftsmanship of these items was evident, and they served as a meaningful addition to the overall gift. It's not often that one finds a company that not only meets but exceeds expectations when it comes to delivering on their product descriptions.
Review on payment, checkout process, shipment and return process, refund policy, Gift Basket 's customer service
Aspect | Rating (Out of 5) | Comments |
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Payment Process | ???? | Gift Basket offers a seamless payment process, accepting a variety of payment methods. The secure and hassle-free transaction enhances the overall shopping experience. |
Checkout Experience | ????? | The checkout process is user-friendly and efficient, making it easy to review and modify the order before finalizing. A well-designed interface contributes to a smooth process. |
Shipment & Return Process | ???? | Shipment was prompt and well-organized, with clear communication on tracking. Their return process is straightforward and hassle-free, showcasing their dedication to customer satisfaction. |
Refund Policy | ????? | Gift Basket's refund policy is customer-centric. They process refunds promptly and transparently, ensuring a fair and satisfying resolution in case of any issues. |
Customer Service | ????? | Gift Basket's customer service is exemplary. Their team is highly responsive and attentive, addressing inquiries and concerns with professionalism and care. |
Positive and negative user testimonials about Gift Basket
Positive Testimonial | Negative Testimonial |
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Alex- "Being a dedicated shopper on Gift Basket, I can't help but commend their exceptional variety and quality. The array of curated gift baskets is a treasure trove for any occasion. As a loyal customer, their user-friendly website and seamless checkout process have made my gifting endeavors a breeze. The timely deliveries and delightful packaging ensure that every recipient is pleasantly surprised. I truly appreciate their commitment to making every gift special." | John- "While Gift Basket's offerings are undoubtedly appealing, I've encountered a few hiccups along the way. On one occasion, the delivery of a gift basket was delayed by a couple of days, which affected the intended surprise. Additionally, the tracking updates provided were not as timely and accurate as I had hoped. It's important for them to address these logistical issues to maintain the high standard they aim for." |
Unveiling Insights from Global Traffic Analytics and User Demographics
Gift giving has evolved into an art form, and Gift Basket has emerged as a key player in this arena. As part of the Askmeoffers editorial research team, we embarked on an extensive study to shed light on various facets of Gift Basket's operations. Our investigation delved into audience interests, global traffic analytics, user demographics, popular products, and the cities that exhibit the highest affinity for Gift Basket's offerings. The data collected provides a comprehensive understanding of the platform's reach and impact.Aspect | Data Insights |
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Audience Interests | Gourmet food and beverages are the top interests, driving a significant portion of traffic. Personalized gift baskets and luxury collections also garner substantial attention. |
Global Traffic | An average of 1.5 million monthly visits to the Gift Basket website from around the world. Traffic peaks during holiday seasons and special occasions. |
User Demographics | Gender Distribution: 60% female, 40% male. Age Distribution: 25-34 years (40%), 35-44 years (30%), 45-54 years (20%), 55+ years (10%). |
Popular Products | Gourmet Chocolate Delights Gift Basket: 45% of total orders. Spa & Relaxation Gift Set: 30% of total orders. Wine & Cheese Tasting Collection: 25% of total orders. |
Cities with High Orders | New York City, USA: 18% of total orders. London, UK: 12% of total orders. Toronto, Canada: 10% of total orders. Sydney, Australia: 8% of total orders. |