Users Voice for Giftcards

58% users rated Terrible
0% users rated Poor
4% users rated Average
2% users rated Very Good
36% users rated Excellent
Pie Chart Review Representation for Giftcards
Giftcards Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Apr 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.9 4.4 4.8 1.8 3.4 3.7
Oct 2022 1 4.6 4.3 2.8 1 2.5
Nov 2022 2.7 4.2 2.4 2 5 3
Dec 2022 5 5 5 5 3 5
Mar 2023 2.9 3.6 1.7 5 5 5
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Detailed Giftcards Review by

Introduction

Giftcards.com is an online gift card marketplace that offers a wide variety of gift cards from popular retailers, restaurants, and service providers. The website was launched in 1999 and has since become a trusted platform for buying and selling gift cards. In this editorial review, we will examine the pros and cons of using Giftcards.com, as well as its user experience, pricing, customer service, reputation, payment options, and more.

Pros and Cons

Pros: - Large selection of gift cards from a variety of popular retailers and restaurants. - Gift cards are delivered electronically, making the process quick and easy. - The website offers a range of payment options, including credit cards and PayPal. - Users can create an account to manage their gift cards and track their balances. Cons: - Some gift cards may come with restrictions or limitations on usage. - Prices for gift cards can be higher than their face value, especially for popular retailers. - The website charges a fee for some gift card purchases.

User Experience

Giftcards.com offers a user-friendly and intuitive interface that makes it easy to search for and purchase gift cards. Users can browse by category, search for specific brands or retailers, and filter results by value, type, and more. The checkout process is simple and streamlined, and users can receive their e-gift cards via email or mobile app.

Pricing and Value for Money

Giftcards.com offers a variety of gift cards at different price points, but some cards may be more expensive than their face value. Additionally, the website charges a fee for some gift card purchases, which can impact the overall value for money. However, users can take advantage of promotions and discounts to save on their purchases.

Alternatives

There are several alternative gift card marketplaces available, including Raise, Cardpool, and Giftcard Granny. These platforms offer similar services, but may have different pricing structures, selection, and policies.

Customer Service

Giftcards.com offers customer support via email, phone, and live chat. Users can also find answers to common questions in the website's FAQ section. Overall, the website's customer service is responsive and helpful.

Product Quality and Selection

Giftcards.com offers a large selection of gift cards from popular retailers, restaurants, and service providers. The website ensures the quality of its cards by working with reputable sellers and providing a money-back guarantee for defective or fraudulent cards.

Website Usability

Giftcards.com offers a user-friendly and intuitive interface that makes it easy to search for and purchase gift cards. The website's design is clean and modern, and users can quickly find the information they need. The checkout process is simple and streamlined, and users can create an account to manage their gift cards and track their balances.

Returns and Exchanges

Giftcards.com offers a money-back guarantee for defective or fraudulent gift cards. Users can contact customer support to request a refund or exchange within 45 days of purchasing their gift card.

Promotions and Discounts

Giftcards.com offers promotions and discounts on a regular basis. Users can sign up for the website's email newsletter to receive notifications about new deals and offers.

Reputation

Giftcards.com has a solid reputation as a reliable and trustworthy gift card marketplace. The website has been in business for over 20 years and has a large user base. Additionally, the website's money-back guarantee and responsive customer service contribute to its positive reputation.

Payment Options

Giftcards.com offers a range of payment options, including credit cards, debit cards, PayPal, and Apple Pay. Users can choose the method that is most convenient for them.

Loyalty Programs

Giftcards.com does not currently offer a loyalty program, but users can take advantage of promotions and discounts to save on their purchases.

Customer Reviews

Giftcards.com has a solid rating on Trustpilot, with an average score of 4.6 out of 5 stars. Users praise the website's large selection of gift cards, quick delivery, and responsive customer service.

Community Involvement

Giftcards.com does not currently have a formal community involvement program, but the website does support charitable causes through its Gift of Giving program. Users can choose to donate a portion of their gift card balance to a charity of their choice.

Shipping and Costs

Giftcards.com delivers gift cards electronically, meaning that there are no shipping costs for users. However, the website may charge a fee for some gift card purchases.

Giftcards Recent User Reviews

User Rating

5 stars

16

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Reviewer Name: Nick B.

Review Submission Date: 2022-12-15

Review Title: I’VE PURCHASED MANY TIMES, BUT SOME REASON MY ORDER WAS CANCELLED AFTER BEING CHARGED!?
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Review Description: I’VE PURCHASED MANY TIMES, BUT TONIGHT FOR SOME REASON, AFTER I TRIED PURCHASING A $25.00 CARD (AFTER JUST PURCHASING $75.00) AND I WAS CHARGED $1.00 BUT MY ORDER WAS CANCELLED!!!!! THE RECIPIENT WAS MYSELF, USING MY EMAIL ADDRESS, MY BILLING ADDRESS, MY CARD WITH MY NAME ON IT, BUT MY ORDER WAS CANCELLED!!! HAD ALWAYS BEEN 10/10, UP UNTIL TONIGHT!!!!!!

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Reviewer Name: Mary A.

Review Submission Date: 2022-12-15

Review Title: Undelivered gift card
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Review Description: I ordered an Uber gift card on 12/6. On 12/9 I received an email stating the card was on its way via USPS. As of today (12/13), I have not received it. Where is it shipping from?

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Reviewer Name: Paula

Review Submission Date: 2022-12-14

Review Title: GC never fails!
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Review Description: Every year I purchase gift cards for my children as Christmas gifts. GiftCards.com never disappoints. Cards arrived promptly and in perfect order!

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Reviewer Name: Brenda Weaver

Review Submission Date: 2022-12-14

Review Title: Poor Font Used
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Review Description: The font used for the recipients' names is barely readable. The names appeared clearly on my computer screen when I ordered them. Using the same font on ALL card designs just doesn't work. I'm really disappointed. Plus, due to slow shipping, the cards took way too long to arrive so my gifts are going to be late.

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Reviewer Name: LDALESSA

Review Submission Date: 2022-12-14

Review Title: Had an issue at first but was resolved
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Review Description: Had an issue at first but was resolved. Second try was a success. Thank you very much for your quick responses and excellent customer service.

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Reviewer Name: karen

Review Submission Date: 2022-12-14

Review Title: The "card" had the wrong "TO" name on…
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Review Description: The "card" had the wrong "TO" name on it. Plus, the card was just a peice of paper.The "Message" sentences were all run together.I had to correct the entire Message line.The debit card was correct.

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Reviewer Name: G. McIlhenny

Review Submission Date: 2022-12-14

Review Title: Nice Personalized Visa Gift Cards
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Review Description: The personalized Visa Gift Cards we're done nicely. With vibrant colors, the photos look great. I know my grandchildren will love keeping them as a keepsake even after they spend them! I did opt for priority shipping so I could track them. The packaging was discrete.

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Reviewer Name: MT

Review Submission Date: 2022-12-14

Review Title: Terrible website / dubious charging
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Review Description: The website interface is terrible, it would only let me process 2 a time and kept cancelling out my orders as fraudulent. I tried calling and couldn't get to a person and eventually had to re-submit my 14 gift cards multiple times to get them through, it took me literally hours- as I had to re-enter the personalized name / email / note each time. Also it said the charge per card would be $2.95 but processed the transaction at $5.95/card.

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Reviewer Name: Marianne Crouch

Review Submission Date: 2022-12-14

Review Title: I was unable to use same account to…
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Review Description: I was unable to use same account to send an additional to another relative. My husband had to open another account to process the order for the other relative. Very troubling.

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Reviewer Name: Debc

Review Submission Date: 2022-12-13

Review Title: Worthless website if there is a problem
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Review Description: After successful purchase of 2 gift cards I tried to purchase 3 rd in separate transaction. Different merchant, same credit card. Order canceled because it didn't pass security. Email says let's fix this maybe you didn't complete shipping address and gives a link to order. But since order was canceled I can no longer access it. Number for corporate office is useless as it basically directed back to website which doesn't work. Tried to place order again and got the same results. Won't be using your company again.

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