Gigaclear Reviews

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40 Reviews

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13% users rated Very Good
78% users rated Excellent
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A Adam Robinson
51 days ago

A Seamless Installation Experience with Gigaclear: A Customer’s Delight

Let me share my recent experience with, where Tanvir & Karan exceeded my expectations during the pre-installation of my broadband service. Their dedication to providing exceptional service shone through as they not only completed the external setup but also graciously offered to tackle the internal installation if time allowed. Their professionalism was evident from start to finish, with a level of politeness and knowledge that truly set them apart. The seamless process left me thoroughly impressed, reflecting the team's commitment to excellence. It's rare to encounter such a remarkable level of service in today's fast-paced world, making my experience with Tanvir & Karan a memorable and satisfying one. Kudos to the Gigaclear team for fostering a culture of customer-centricity that ensures a delightful journey for users like me.
T TheMikeN
52 days ago

Exceptional Customer Support and Reliability at

I can't help but sing praises for the outstanding customer service I received from Mia at Despite the lengthy conversation, Mia handled my queries efficiently and with a personal touch that made a world of difference. This positive experience was not standalone; in the past, Gigaclear has consistently proven to be reliable and forthcoming whenever I've needed assistance over the phone. While I appreciate the dedication and competence of the staff at Gigaclear, one concern lingers in my mind. Residing in a remote area with limited access to fibre cables, Gigaclear holds a monopoly over our internet services. This has left me wondering when other providers will be granted access to these essential cables, paving the way for competitive services that would benefit customers like myself. Despite this minor setback, my overall experience with Gigaclear remains overwhelmingly positive. Their commitment to quality service and unwavering support is truly commendable. I look forward to witnessing improvements that enhance competition and expand options for customers in rural areas. Thank you, Gigaclear, for your exceptional service and reliability.
N Nik
52 days ago

An Exceptional Engineer Shines Through: My Gigaclear Journey

From a rocky start to a heartening resolution, my experience with Gigaclear has been a rollercoaster of emotions. Despite initial setbacks and miscommunications, the standout hero in this narrative was the exceptional engineer who went above and beyond to rectify the situation. Amidst the frustration of a delayed evening appointment, their unwavering dedication and expertise shone through, leaving a lasting impression of genuine care and professionalism. While the journey had its bumps, the commitment displayed by the engineer truly turned the tide and salvaged the overall customer experience. Kudos to Gigaclear for having such dedicated individuals in their team, who turn challenging situations into opportunities to showcase excellence. This experience serves as a testament to the pivotal role customer service plays in transforming a negative start into a positive outcome, leaving a lasting impact on customers like me.
I Ian Bostock
52 days ago

Transformative Connection with Gigaclear: Brighter Broadband Ahead!

I had the pleasure of speaking with Josh from Gigaclear, and the experience was truly exceptional. Josh not only clarified the installation process with meticulous detail but also provided valuable insights into the different packages available. Feeling informed and empowered, I made the decision to move forward with Gigaclear in just over a month. I am now filled with hope and anticipation, eagerly looking forward to the promised improvements in our broadband service. Thanks to Gigaclear and Josh's expertise, I am confident that a faster, more reliable connection is on the horizon. Here's to a brighter future online!
J John Print
52 days ago

Life-Changing Service from Gigaclear

I am thrilled to share my experience with Gigaclear, a company that has truly come through for me. While the infrastructure installation took longer than anticipated, the wait was absolutely worth it. Gigaclear promptly reached out to me with an irresistible offer, despite my existing 20-month contract with another provider. Josh, the salesperson, made the signup process incredibly smooth, and within weeks, a team arrived to connect me. Despite my initial skepticism, they demonstrated utmost professionalism, respect, and tidiness. Despite facing technical challenges, they efficiently connected me within a couple of hours. Since then, I have been enjoying internet speeds that far exceed anything I have experienced before. I am absolutely delighted with the service. I am hopeful that my positive experience with Gigaclear will continue and highly recommend them to anyone seeking a reliable and life-changing internet service.
P Philip Pallot
52 days ago

Heartfelt Appreciation for Stellar Customer Care at Gigaclear

My recent interaction with Carlos at Gigaclear left me thoroughly impressed and grateful. Not only did he patiently address all my queries, but he also went above and beyond to offer a discount on an upgraded service. Despite the slight disappointment of existing customers paying more than new ones, Carlos's professionalism and dedication shone through. One of the highlights of our conversation was Carlos's detailed explanation of the VOIP phone service options. His knowledge and guidance were instrumental in helping us make an informed decision to switch to anytime+, bidding adieu to our unreliable and faulty BT copper line. The seamless transition and enhanced service have truly transformed our connectivity experience. Thank you, Gigaclear, for setting a benchmark in customer care excellence. Carlos's exceptional assistance has not only resolved our technical issues but also reaffirmed our trust in your commitment to customer satisfaction. Kudos to the team for their unwavering support and top-notch services!
C Customer
52 days ago

Exemplary Upgrade Assistance at Gigaclear

Embarking on an exploration of service upgrades with Gigaclear was a decision met with sheer satisfaction. Upon contacting their customer service, Sandesh emerged as a guiding light through the realm of upgrades. Their expertise and clarity in explaining the available options not only showcased a high level of professionalism but also instilled confidence in the process. With each interaction, Sandesh's informative approach illuminated the path to a seamless transition, making the journey towards enhancement both smooth and rewarding. Gigaclear's commitment to exceptional service shone brightly through this experience, leaving me grateful for the impeccable assistance received.
52 days ago

Bravo Giovanni: A Technical Hero

Let me tell you about Giovanni, a real hero from! When my service stopped working after installation, Giovanni swiftly stepped in and identified the problem with precision. He didn't just stop there; Giovanni worked tirelessly with the technical team to fix the issue promptly. What truly amazed me was his dedication - he stayed until everything was up and running smoothly, ensuring my satisfaction. Giovanni's exceptional service and commitment to resolving my tech issues left me truly impressed. Thanks to him, my experience with turned from frustration to admiration. Kudos to Giovanni for his expertise and unwavering dedication in providing top-notch service!
B Brandon Whalley
52 days ago

From Frustration to Delight: A Rescued Connection

Embarking on a frustrating internet outage journey, I found solace in When my connection faltered, they swiftly dispatched Giovanni, a wizard in engineering. With adept skills and a personable demeanor, he swiftly resolved the issue within an hour. The seamless transition from distress to delight epitomizes the exceptional service provided by Gratitude abounds for restoring my digital lifeline with efficiency and care.
A A Davies
52 days ago

Exceptionally Seamless Experience

From my initial contact with, I was pleasantly surprised by the level of service I received. Luka, the customer service representative, not only answered the phone promptly but also demonstrated exemplary knowledge and was incredibly friendly, making me feel valued as a customer. What truly stood out to me was when Luka mentioned the possibility of accommodating a different installation time to suit my needs. This flexibility and willingness to go the extra mile were truly commendable. Within no time, Liam from the installation team reached out to confirm the arrangement, reflecting their efficiency and commitment to customer satisfaction. The ease of communication and the proactive approach displayed by the team instilled confidence in me about the upcoming installation process. If the seamless experience during the pre-installation phase is any indication of what to expect on the actual day of installation, I am optimistic that will exceed my expectations. I consider myself fortunate to have discovered a company that not only values its customers but also delivers on its promises. Having as my broadband provider feels like a stroke of luck, and I eagerly anticipate enjoying a reliable and efficient service that matches the outstanding customer support I have received so far.
M Mr Broadbent
52 days ago

Transformed by Gigaclear: A Reluctant Convert’s Journey

Embarking on a quest for better internet, I hesitantly turned to Gigaclear amidst mixed reviews. Fed up with subpar broadband, I took a leap of faith. Right from the start, their customer service impressed me. In a world of long hold times, a friendly voice named Sean greeted me promptly, offering guidance without pressure. After careful consideration, I opted for their Ultrafast 500 package, despite a 6-week installation wait. The anticipation built as I awaited the big day. And when it came, the installation exceeded my expectations. The speed, the reliability, it was a game-changer. Gigaclear didn't just upgrade my internet, they transformed my online experience. From doubtful skeptic to delighted customer, my journey with Gigaclear has been nothing short of transformative. Give them a try, and let them work their magic on you too.
J Jack Owen
53 days ago

Transformed by Gigaclear: A Testimonial of Trust and Triumph

Stepping into the realm of Gigaclear was a decision brimming with hope and anticipation. Today, as I reflect on my journey, a vivid memory emerges – the moment I engaged in a call with Gigaclear to discuss the end of my contract. Expectations soared as I awaited resolution and reassurance. Post-call, I was prompted to rate the customer advisor on a scale of 1-5. However, a twist awaited as I clicked the link, redirecting me to Trustpilot to rate the company instead. My initial reaction teetered between amusement and astonishment at this unexpected detour. The transparency I yearned for felt momentarily elusive, clouded by a strategic move to boost ratings. Through this rollercoaster of experiences, from misleading rating prompts to unforeseen house-flooding mishaps caused by an installer, I found myself at a crossroads. Each challenge became a stepping stone, guiding me towards a deeper understanding of resilience and adaptability. Gigaclear, with its imperfections and surprises, embodies a journey of growth and transformation. The road traveled may have been rocky, but the destination revealed a newfound trust and unwavering resolve. As I navigate through the tech landscape, Gigaclear stands out not as a provider, but as a catalyst for personal evolution. This testimonial isn't just a narrative of encounters; it's a testament to perseverance, authenticity, and the power of turning obstacles into opportunities. Gigaclear may have had its share of setbacks, but in facing them head-on, it transformed from a mere service into a profound lesson in trust and triumph.
L Louise Huxter
53 days ago

Outstanding Support and Communication

I cannot speak highly enough of my experience with When I needed to renew my contract or seek assistance from their helpline, I was immediately connected with a friendly and helpful representative. Their customer service team went above and beyond to ensure I received a great deal, and their patience in guiding me through setting up a node was truly exceptional. Not only did they talk me through the process, but they also arranged a follow-up call to confirm everything was set up correctly. Gigaclear's commitment to excellent customer service is truly unmatched.
F Frank Shepherd
53 days ago

Going Above and Beyond: A True Display of Excellent Customer Service by Karan and Tanvir at Gigaclear

When Karan and Tanvir from Gigaclear showed up at my doorstep, I was blown away by their dedication to ensuring customer satisfaction. Despite having another job lined up, they went out of their way to prioritize fixing my internet connectivity issues. Their professionalism and willingness to help after a long wait left me truly grateful. Thanks to their expertise and commitment, I am now enjoying a seamless internet experience. Gigaclear is not just about providing fast internet, but also about delivering exceptional customer service that exceeds expectations. Thank you, Karan and Tanvir, for your outstanding support!
O Odeyne Griffiths
53 days ago

Swift Restoration: A Beacon of Professionalism

In a time of need, Mitchell from exemplified efficiency and proficiency in rectifying our internet fault promptly. While the lack of information on the pot's location posed a minor setback, Mitchell's politeness and helpful demeanor shone through, making the entire experience smoother. Thanks to his quick actions, we were swiftly reconnected to the online sphere. The outcome was nothing short of excellent, leaving us grateful for his expertise and dedication. Mitchell's swift repair not only restored our connection but also instilled confidence in the service provided by

Introduction is a leading provider of ultrafast broadband services in the United Kingdom. With its state-of-the-art fiber infrastructure, Gigaclear offers reliable and high-speed internet connections to both rural and urban areas. The company prides itself on its commitment to delivering fast and reliable broadband to underserved communities, bridging the digital divide.

Pros and Cons

  • Pros:
    • Ultrafast broadband speeds for enhanced online experiences.
    • Reliable and consistent internet connection, even during peak hours.
    • Available in hard-to-reach rural areas that other providers overlook.
    • Responsive customer support team.
    • Flexible pricing plans to suit different needs and budgets.
  • Cons:
    • Availability limited to certain regions.
    • Installation process may take longer in remote areas.

User Experience

Users of enjoy seamless online experiences due to its ultrafast broadband speeds. Whether streaming HD videos, online gaming, or working from home, Gigaclear ensures minimal buffering and delays. The intuitive website interface makes it easy for users to navigate and sign up for services.

Pricing and Value for Money

Gigaclear offers various pricing plans to suit different needs and budgets. While prices may be slightly higher than other providers, the value for money lies in the unmatched speed and reliability of the service. Customers often find the investment worth it for the enhanced online experience and improved productivity.

Customer Service

Gigaclear is known for its excellent customer service. The support team is responsive, knowledgeable, and always ready to assist customers with any queries or technical issues they may encounter. Customers can reach out via phone, email, or live chat for prompt assistance.

Product Quality and Selection

Gigaclear specializes in providing ultrafast broadband services, and it excels in this aspect. The company uses advanced fiber technology, ensuring a stable and reliable internet connection. While it primarily focuses on internet services, Gigaclear also offers add-ons such as home phone services to cater to the diverse needs of its customers.

Website Usability features a user-friendly website design with easy navigation. Customers can easily find information about available services, coverage areas, and pricing plans. The website is optimized for both desktop and mobile devices, ensuring a seamless browsing experience.

Returns and Exchanges does not offer returns or exchanges for its broadband services. However, in case of technical issues, the customer support team diligently works towards resolving them to ensure customer satisfaction.

Promotions and Discounts

Gigaclear occasionally offers promotions and discounts on its broadband services. These special offers provide customers with additional value for money or reduced installation fees. Customers can stay updated on the latest promotions by visiting Gigaclear's website or subscribing to their newsletter.


Gigaclear has established a strong reputation as a reliable and trustworthy broadband provider. Its commitment to delivering ultrafast internet to underserved areas and its exceptional customer service has garnered positive feedback and reviews from satisfied customers.

Payment Options

Gigaclear offers various payment options to make it convenient for customers to settle their bills. Accepted payment methods include direct debit, credit cards, and online banking transfers. The company ensures the security and privacy of customer payment information.

Loyalty Programs

Gigaclear does not currently have a dedicated loyalty program for its broadband services. However, it maintains customer satisfaction by continuously delivering reliable and high-speed internet connections.

Customer Reviews

Gigaclear has received overwhelmingly positive customer reviews, with users praising the ultrafast speeds, reliable connections, and responsive customer support. Customers often mention the positive impact Gigaclear's services have had on their online experiences and productivity.

Community Involvement

Gigaclear actively engages with local communities to bridge the digital divide and provide internet connectivity to underserved areas. The company collaborates with local authorities and organizations to identify communities in need and works towards expanding its coverage to these areas.

Shipping and Costs

As Gigaclear's services primarily involve installation and setup, there is no physical shipping involved. The costs associated with Gigaclear's broadband services include installation fees and monthly service charges. The pricing plans are transparent, and customers can choose the one that best fits their requirements.