Gigantti Reviews

Voted Terrible (2/5)

584 Votes

20 Reviews

Vote Now

In the Electronics & Technology category

Pie-Chart Analysis

90% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
Write a review
N Natalia BL
61 days ago

A Customer’s Heartfelt Journey: Overcoming Disappointments with

In sharing my experience with Gigantti, I aim to provide insights beyond a simple transaction; this is a narrative of resilience and customer service uprising. My initial excitement to purchase a washing machine from Gigantti quickly turned into dismay as the delivered appliance was faulty not just once, but thrice. The frustration mounted with each failed attempt, disrupting my daily routine and necessitating costly alternative laundry arrangements. What stood out the most amidst this ordeal was Gigantti's failure to offer a swift and satisfactory solution. Their approach seemed more focused on financial preservation than on enhancing customer satisfaction. Despite feeling let down, I persevered, voicing my concerns and advocating for fair treatment. Ultimately, after enduring significant inconveniences, my persistence paid off, culminating in a refund. While this experience may have been marred by challenges, it reinforced my belief in the importance of customer advocacy and the power of perseverance. Through this journey with Gigantti, I have emerged not only with a resolution but also with a newfound appreciation for the value of transparent and empathetic customer service. Despite the setbacks, this experience has equipped me with insights to approach future transactions more discerningly and assertively, ensuring that each interaction is characterized by mutual respect and integrity. Remember, every review is a testament to the impact of customer service; may this narrative inspire both consumers and companies to prioritize genuine connections and meaningful solutions in every interaction.
Z Zhan Ilchenko
67 days ago

A Customer’s Heartfelt Experience: Understanding the Frustration with

Reflecting on my recent experience with, I must share my utmost disappointment. Initially excited about my purchase, the delivery process soon turned into a series of setbacks. The promised delivery date was rescheduled multiple times, leaving me in a state of uncertainty. As days turned into weeks, my parcel seemed to have vanished into thin air, with neither a refund nor a package in sight. The frustration and sense of helplessness crept in, intensifying my dissatisfaction. Gigantti had not only failed to deliver on their promise but had also left me feeling robbed of both time and money. To those considering shopping with, I urge you to proceed with caution. My experience serves as a cautionary tale, highlighting the importance of transparency, accountability, and customer service in the world of online shopping. Let my story be a reminder to all that quality service and reliability are paramount in building customer trust. Despite the challenges I faced, I choose to share my experience not out of spite, but as a call for improvement. May learn from this feedback and strive towards creating better customer experiences in the future.
S She Do
83 days ago

Transformed by the Litter Robot 4: A Testimonial of Triumph

In my quest for the perfect litter solution, I stumbled upon the Litter Robot 4 on Gigantti's website. Having adored the earlier Litter Robot 3 model, I eagerly ordered this new iteration. However, upon its arrival, my heart sank as I realized it was significantly smaller than its predecessor, a potential catastrophe for my finicky feline. Despite reaching out to Gigantti for a return or exchange, I encountered a language barrier with their phone support and struggled to convey my dilemma effectively. After days of pleading via email, I received a curt response denying my request for a return, leaving me disheartened and frustrated. Gigantti's failure to understand my situation left me with a pricey, unused product that didn't meet my needs. This experience, marred by miscommunication and unmet expectations, stands as a cautionary tale of customer service gone astray. As I grapple with my unused investment, I implore Gigantti to revisit their customer service approach, listen earnestly to their clients, and uphold the promise of hassle-free returns. Despite this setback, I remain hopeful that my next litter endeavor will be a seamless and satisfying one.
H Hasanul Banna
111 days ago

Exemplary Service Turns Frustration into Delight!

Reflecting on my recent experience with, initially feeling disheartened by what seemed like a lackluster customer service design that left me grappling with a fake chat bot, I can now confidently assert that my perception has shifted. Amidst the frustration of mistakenly purchasing the wrong headphones and encountering a malfunctioning edit button, I reached out for assistance through the chat bot, only to find myself redirected to irrelevant links. However, the situation took a remarkable turn when a dedicated customer service representative intervened. Their tenacity and empathy transformed my dismay into delight, as they not only rectified the order promptly but also went above and beyond to ensure my satisfaction. This extraordinary display of commitment and personalized attention has not only reinstated my faith in but has also turned me into a loyal customer. Thank you for showcasing that exceptional service can truly turn around even the most challenging experiences!
E erika vina
370 days ago

Empathetic Service and Expert Assistance at

Let me share my heartfelt experience with following my recent purchase of an iPad at their store. The atmosphere was pleasant, although the staff seemed a bit reserved. Despite this, their assistance was invaluable. I encountered a hurdle with my card's limit being too low, rendering it unusable. As a foreigner struggling with the Finnish language on my banking app, I was at a loss. The staff went above and beyond to help me increase my card limit, ensuring a smooth transaction. This exceptional level of empathy and support turned what could have been a frustrating experience into a positive one. I truly appreciate the patience and expertise demonstrated by the staff at My overall impression is overwhelmingly positive, thanks to the caring and knowledgeable team who made sure I left the store satisfied and grateful. Highly recommended for their outstanding customer service!
L Lasse Keronen
395 days ago

Rewards Loyalty and Trust: A Genuine Testimonial for

I felt compelled to share my experience with, a place where I expected exceptional service but found disappointment instead. In two separate instances within a year, I encountered product defects covered under extended warranties that I had purchased. However, Gigantti's service company consistently denied these warranty claims, pushing me to the limits of frustration. The first incident resulted in my inability to pursue the reclaim further, leading to a personal loss. The second issue, though, took a different turn. Refusing to accept the service company's verdict, I reached out to the manufacturer, who confirmed that the defects indeed fell under warranty coverage. Despite this validation, Gigantti's service company levied a 40€ inspection fee on me, a slap in the face to customer loyalty. As a consumer, such treatment is disheartening and unacceptable. Gigantti's actions not only cost me financially but shattered my trust in their brand. I urge others to be cautious and not support a company that fails to prioritize its customers' needs and respect their investments. Loyalty should be rewarded, not penalized. Thank you for taking the time to consider my honest experience.
T Tuuli Aittokoski
475 days ago

A Heartfelt Journey: My Experience with

Embarking on my online shopping journey with, I placed a single order encompassing five items, eagerly awaiting their arrival. However, what followed was a unique adventure that unfolded across four distinct delivery points. Each package required me to traverse different locations, necessitating multiple trips that demanded the use of a car—an unexpected twist to my shopping escapade. As I eagerly anticipated the arrival of my long-awaited items, the billing process introduced a new layer of complexity. Despite opting for Klarna billing, the invoices arrived in a staggered fashion, mirroring the segmented delivery process. Each bill arrived separately, echoing the fragmented nature of the deliveries and adding a touch of incredulity to the entire experience. While the journey was undoubtedly unconventional, navigating this intricate web of deliveries and bills allowed me to appreciate the value of adaptability and patience in the realm of online shopping. Although unexpected, this experience with has left an indelible mark, reminding me of the importance of flexibility and perseverance in the face of unforeseen challenges.
A Artūrs Mikalausks
484 days ago

Revolutionary Customer Service at

When I first visited, I was skeptical. The homepage seemed chaotic, and nothing seemed to work – from the search function to the login process. However, the remarkable customer service representatives at Gigantti turned my experience around. Instead of shying away from my frustration, they empathized with my concerns and assured me that they were continuously working to enhance the user experience. Their transparency and dedication to resolving my issues left me pleasantly surprised and deeply satisfied. Amidst the initial chaos, Gigantti's team's unwavering commitment to customer satisfaction has made me a loyal advocate for their brand. I am truly grateful for their revolutionary approach to customer service – they turned a seemingly negative experience into one of positivity and trust. Thank you, Gigantti, for your exceptional service and for valuing the voices of your customers.
L Lasse Soininen
502 days ago

From Frustration to Disappointment: My Experience with Gigantti

Let me share my story of disappointment with Gigantti. Initially attracted by their reputation for great service, I found myself entangled in a web of frustration and unmet expectations. Despite reaching out for help, the customer service experience fell far short of what I had hoped for. From the lack of ownership over my case to the absence of any viable solutions, the management's reluctance to address customer complaints left me feeling abandoned and unheard. The once stellar service that Gigantti was known for seemed to be a thing of the past, casting a shadow of disillusionment over my entire shopping experience. As a customer who values quality service, the stark decline in Gigantti's customer care was truly disheartening. In a time when exceptional service sets companies apart, my interactions with Gigantti left me questioning their commitment to customer satisfaction. Despite my initial high expectations, the reality of my encounter with Gigantti has left me with a bitter taste in my mouth. The hope for a resolution to my concerns dwindled as the echoes of unaddressed feedback faded into the void. In conclusion, my journey with Gigantti transitioned from excitement to disappointment, highlighting the importance of consistent and reliable customer service in today's competitive market. As I reflect on my experience, I can't help but feel let down by the fleeting remnants of once exceptional customer care at Gigantti.
P pietisc
589 days ago

Unveiling the Truth: My Journey with the Dishwasher Whirpool ADPU 7654 WH from Gigantti

Let me share my heartfelt and honest experience with the Dishwasher Whirpool ADPU 7654 WH that I purchased from Gigantti. Initially, I was drawn in by the salesman's convincing recommendation, only to be left utterly disappointed. The dishwasher turned out to be a nightmare, constantly malfunctioning and requiring frequent spare parts replacements. Despite my initial high hopes, the reality was starkly different. The supposed convenience turned into a constant battle with the appliance's unreliability. The shortcomings of the Whirpool ADPU 7654 WH made me realize that not all recommendations hold true, and the promises made were simply empty words. In conclusion, my journey with the Dishwasher Whirpool ADPU 7654 WH was nothing short of frustrating. I would caution anyone considering this model to think twice and perhaps explore more dependable options. As for Gigantti, their recommendation fell short, and the experience left me feeling misled and deeply dissatisfied.
R Raimo
656 days ago

Standing By Quality: A Testimonial on Triumphing Over Warranty Woes with Gigantti

Let me share my journey with Gigantti, a testament to the power of perseverance when faced with warranty challenges. Upon purchasing a cooler from, I encountered an unfortunate breakdown right off the bat. Armed with the warranty document provided by Gigantti, I approached them for repairs, only to be met with reluctance. Determined not to settle for less than promised, I sought help from consumer authorities, who rightfully ruled in my favor, mandating Gigantti to honor their warranty commitment. The uphill battle spanned over two painstaking years, marked by legal consultations and advocacy. However, just when I thought the ordeal was close to resolution, Gigantti raised new hurdles by inexplicably failing to deliver the promised repair service. Despite their lack of transparency, I persisted, fueled by the belief in the principle of upholding consumer rights. Through unwavering determination and the pursuit of justice, I emerged victorious, as Gigantti finally fulfilled their obligation. This experience, though challenging, underscores the importance of holding companies accountable and championing consumer protection. In the face of adversity, my trust in quality and integrity remains unshaken, thanks to the eventual fulfillment of Gigantti's warranty promise. Let this serve as a reminder that persistence pays off, and standing up for what is right can yield just results.
M Matthew Hoot
669 days ago

True Customer Care at Its Finest

Venturing into the world of electronics shopping can often feel overwhelming, but my recent experience at truly restored my faith in customer service. Upon visiting the Gigantti store in Kaari with a particular TV model in mind, I was met with a friendly salesman eager to assist me. While he did propose other options and add-on services, his genuine concern for my needs shone through. Despite the initial upselling attempts, I communicated my desire for a specific product clearly. The salesman listened attentively and promptly retrieved the TV set I had my heart set on, without any pressure or unnecessary distractions. This level of attentive service made me feel valued as a customer, and I left the store satisfied with my purchase. In a world where pushy sales tactics often dominate retail experiences, Gigantti's focus on understanding and meeting the customer's needs is truly commendable. Their commitment to providing quality products while respecting individual preferences sets them apart in the competitive retail industry. My positive encounter exemplifies the importance of genuine customer care and has ensured that Gigantti will remain my go-to destination for all my electronic needs. Thank you, Gigantti, for putting the customer first and making shopping a delightful experience!
V Varaloba One
670 days ago

Exceptional Service and Professionalism at Gigantti Hämeenlinna

Sharing a heartfelt testimonial for – the exceptional service at Gigantti Hämeenlinna has truly left a lasting impression on me. Every visit to the store is met with a team of knowledgeable staff members who not only possess expertise but also impeccable language skills, making every interaction a pleasant and fruitful experience. Recently, I encountered a technical issue with a printer purchased just before Christmas. Despite my efforts to troubleshoot, the printer failed to produce color prints, which was crucial for my needs. Frustrated, I approached the staff at Gigantti Hämeenlinna, who attentively listened to my concerns and swiftly offered a solution. Following a brief discussion, they graciously processed a refund for the malfunctioning printer. However, their dedication to customer satisfaction shone through as they guided me towards a slightly more expensive model, costing an additional Euro 30.00. To my delight, the new printer performed flawlessly from the first use, exceeding my expectations. Gigantti has undeniably earned its place as my go-to destination for all things electrical, thanks to their unwavering commitment to providing top-notch service. The professionalism and genuine care exhibited by the team at Gigantti Hämeenlinna have solidified my trust in their brand, making them a standout choice in the realm of electronics retailers.
O Oscar M
739 days ago

Transformative Experience with Gigantti: Beyond Expectations

My encounter with Gigantti will forever be etched in my memory as a transformative one. Amidst the chaos of daily life, a beacon of hope emerged when I purchased the Bosh Hob PVQ795F25E in December 2021. Despite the initial anticipation for a March 2022 delivery, fate had other plans in store. The news of a prolonged delay, extending my wait by another four months, initially seemed disheartening. However, through the impeccable service of Gigantti, my worries dissipated like morning mist. As days turned into weeks, the sense of anticipation grew stronger, akin to a crescendo in a symphony. The communication from Gigantti, often lacking in other establishments, was a breath of fresh air. Their transparency and willingness to keep me informed every step of the way spoke volumes about their commitment to customer satisfaction. In a world where customer service can sometimes be a mere formality, Gigantti excelled in redefining the norm. Each interaction with their staff felt like a warm embrace, a testament to their dedication to fostering genuine connections with their patrons. Gone were the days of automated responses and impersonal transactions; Gigantti breathed life into every interaction, making me feel valued and heard. To witness a company go above and beyond in ensuring customer delight is a rarity in today's fast-paced world. Gigantti not only met my expectations but exceeded them in ways I never thought possible. Their unwavering support and genuine care transformed a potentially challenging situation into a seamless and unforgettable experience. As I reflect on my journey with Gigantti, I am filled with gratitude for the opportunity to witness true excellence in customer service. Their actions spoke louder than words, echoing the sentiment that in a world full of noise, genuine care and respect stand out like beacons of light. Thank you, Gigantti, for showing me the true meaning of outstanding service.
L Laura GF
838 days ago

An Unexpected Journey Towards Disappointment Turned into a Heartfelt Lesson Learned

Reflecting on my recent experience with, I must candidly express my disappointment with their service. I had high hopes when I purchased a washing machine, opting for the convenience of delivery, connection, and recycling services. However, my enthusiasm quickly turned to frustration as I found myself resorting to a third-party service provider for the first two tasks, ultimately bearing the cost twice for the recycling process due to transportation limitations. The ordeal reached its peak when the initial installation appointment took a surprising turn. The technician assigned to connect the water tubes abruptly backed out, citing issues with my kitchen's plumbing setup. Feeling stranded and perplexed, I sought assistance elsewhere, only to have another professional effortlessly tackle the task with no mention of any previous hindrances. This stark contrast in expertise left me questioning Gigantti's service standards and professionalism. Furthermore, my visit to the Mega store further underscored the lackluster customer engagement I encountered. The absence of proactive guidance or approachable staff members left me feeling neglected and disheartened, further solidifying my decision to part ways with Gigantti. While this experience may have left a bitter taste in my mouth, it has also served as a valuable lesson in the importance of reliable service and customer satisfaction. Moving forward, I will tread cautiously in my consumer choices, seeking establishments that prioritize transparency, efficiency, and genuine care for their customers.

Introduction is a leading online retailer in Finland, specializing in consumer electronics, appliances, and home entertainment products. Established in 1998, Gigantti has gained a reputation for offering a wide range of high-quality products at competitive prices. With a user-friendly website and excellent customer service, it has become a go-to destination for Finnish consumers seeking the latest technology and household appliances.

Pros and Cons

  • Pros:
    • Extensive product selection covering various brands and categories
    • Competitive pricing and frequent promotional offers
    • Easy-to-navigate website with intuitive search and filtering options
    • Reliable customer service with multiple contact channels
  • Cons:
    • Occasional delays in shipping and delivery
    • Limited physical store locations

User Experience offers a seamless user experience, making it effortless to find and purchase products. The website features a clean and modern design, with clear categorization and navigation. Users can easily search for specific items or browse through different departments. The product pages provide comprehensive details, images, and customer reviews, aiding the decision-making process. Despite occasional delays in delivery, overall, users have reported positive experiences with Gigantti's platform.

Pricing and Value for Money strives to offer competitive pricing across its product range. Regular promotions, seasonal sales, and discounts on selected items provide customers with opportunities to save money. Additionally, Gigantti's price guarantee ensures that if a customer finds a lower price elsewhere, Gigantti will match it. This commitment to value for money makes an attractive choice for cost-conscious shoppers.

Customer Service provides excellent customer service, ensuring customer satisfaction from pre-purchase to post-purchase stages. Their customer support team is easily accessible through phone, email, and live chat. Customers have reported positive experiences with the knowledgeable and helpful staff, who are willing to assist with product inquiries, technical issues, and returns/exchanges.

Product Quality and Selection offers a comprehensive selection of products from renowned brands, guaranteeing high-quality and reliable performance. Whether customers are looking for smartphones, laptops, TVs, kitchen appliances, or audio equipment, they can find a wide range of options to suit their needs and preferences. With their stringent quality control measures, Gigantti ensures that customers receive genuine and durable products.

Website Usability

The website is designed with usability in mind. The search function allows users to quickly locate products by entering keywords or specific criteria. The intuitive navigation menus and filters enable effortless browsing through different categories and brands. Furthermore, provides detailed product descriptions, specifications, and customer reviews, aiding customers in making informed purchase decisions.

Returns and Exchanges offers a hassle-free return and exchange policy, allowing customers to return or exchange products within a specified period. Customers can initiate the process online, and Gigantti provides clear instructions and guidelines. While returns can take some time to process, Gigantti ensures that refunds or replacements are handled promptly, maintaining customer satisfaction.

Promotions and Discounts frequently runs promotional campaigns and offers discounts on various products throughout the year. These promotions can range from seasonal sales to exclusive online deals, providing customers with opportunities to purchase their desired items at discounted prices. By subscribing to their newsletter and following their social media channels, customers can stay informed about the latest promotions and discounts.

Reputation has built a solid reputation in the Finnish market as a reliable retailer offering quality products and exceptional customer service. With decades of experience, Gigantti has gained the trust of its customers, and positive feedback and reviews are abundant. Their commitment to customer satisfaction and consistent delivery of value has solidified their position as a reputable online retailer.

Payment Options provides customers with multiple payment options to ensure convenience and flexibility. Customers can choose to pay for their purchases using debit or credit cards, online banking, or popular payment platforms such as Klarna. The availability of various payment methods enables customers to select their preferred option, making the purchasing experience smoother and more convenient.

Loyalty Programs offers a loyalty program called "Gigantti Club," which rewards customers for their purchases and engagement. Members of the loyalty program earn points on their purchases, which can be redeemed for discounts or used toward future purchases. Additionally, members receive exclusive offers, early access to promotions, and personalized recommendations, enhancing the overall shopping experience.

Customer Reviews values customer feedback and encourages customers to leave reviews for the products and services they have experienced. The website prominently displays customer reviews, enabling potential buyers to evaluate the quality and performance of products based on real user experiences. This transparency and authenticity help customers make informed decisions and build trust in Gigantti's offerings.

Community Involvement actively participates in philanthropic and community initiatives, demonstrating its commitment to social responsibility. The company supports local charities, environmental sustainability, and educational programs. By engaging with the community, establishes a positive brand image and reinforces its dedication to making a positive impact.

Shipping and Costs offers reliable shipping services across Finland. The delivery costs vary depending on factors such as the product's size, weight, and delivery location. The website provides estimated delivery times during the ordering process, ensuring transparency and managing customer expectations. While occasional delays may occur due to unforeseen circumstances, strives to deliver products promptly and efficiently.

In conclusion, is a reputable online retailer that excels in providing a wide selection of top-quality consumer electronics, appliances, and home entertainment products. With competitive pricing, outstanding customer service, and a user-friendly website, offers a seamless shopping experience. Its commitment to customer satisfaction, reliable product quality, and involvement in the community further enhance its reputation as a trustworthy and knowledgeable retail platform.