Giglio Reviews

Voted Good (5/5)

11023 Votes

54 Reviews

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In the Women's Clothing Store category

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24% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
74% users rated Excellent
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J Juan Carlos
51 days ago

Exceptional Service Beyond Expectations

My experience with giglio.com has been nothing short of exceptional. From the moment I placed my order, I was met with professionalism and efficiency that surpassed my expectations. The customer service team was always prompt and helpful, ensuring that every query was addressed with care and attention. While the overall service was top-notch, there was a minor aspect that could be improved upon. The packaging of the products left something to be desired. A single sheet of tissue paper proved insufficient in protecting the items from potential damage during transit. Enhancing the packaging to better secure the products would elevate the customer experience further. Despite this small hiccup, the quality of the products received was outstanding, reflecting the brand's commitment to excellence. The products themselves exceeded my expectations, showcasing the attention to detail and craftsmanship that giglio.com is known for. Although the delivery time was longer than anticipated, the wait was well worth it. The care and precision evident in every aspect of the service and products demonstrate the dedication that giglio.com has towards ensuring customer satisfaction. I highly recommend giglio.com to anyone seeking a premium shopping experience. Their exceptional service, high-quality products, and dedication to customer satisfaction make them a standout choice in the world of online shopping.
K Karen
52 days ago

Exceptional Service and Stunning Products

As a frequent shopper on giglio.com, I cannot emphasize enough how impressed I am with their quick shipping. Not only did my order arrive promptly, but the packaging was secure and well thought out, ensuring that my beautiful belt arrived in perfect condition. The attention to detail in their service truly sets them apart. I highly recommend giglio.com to anyone looking for a seamless shopping experience coupled with high-quality products. I will definitely be a returning customer for all my fashion needs.
J Justyna
52 days ago

Unmatched Elegance and Thoughtfulness at Giglio

Embarking on my online shopping journey at Giglio.com was a delightful revelation. The swift delivery of my package was not just efficient but exuded a personal touch that set my heart aflutter. Encountering a handwritten note from the individual who meticulously curated my order resonated deeply with me, showcasing a level of care and attention to detail that is truly rare to find. The shoes I received were not only flawless but also a testament to the impeccable quality that Giglio upholds. Impressed by the seamless process and the genuine warmth infused into every aspect of my shopping experience, I found myself unable to resist the allure of indulging further. Thus, I eagerly placed an order for a Marni bag, confident that it would mirror the excellence I had already experienced. Giglio.com has not only won me over as a loyal customer but has also set a high standard for what a truly exceptional shopping excursion should encompass. For those seeking a blend of elegance, efficiency, and thoughtfulness in their shopping endeavors, Giglio stands as a beacon of unparalleled service and sophistication.
E El
53 days ago

Unmatched Quality and Exceptional Service: An Ongoing Love Affair with Giglio.com

After discovering Giglio.com, I can confidently say that I've found my go-to online retailer for all things fashion. The impeccable quality of their products and the exceptional level of service have left me nothing short of impressed. Each purchase I've made has been met with prompt delivery and unbeatable customer care. What truly sets Giglio.com apart is their dedication to providing a seamless shopping experience. From the user-friendly website to the carefully curated selection of designer items, every aspect exudes sophistication and elegance. It's evident that they prioritize customer satisfaction above all else. Giovanna, I couldn't agree more with your sentiments. Giglio.com has earned my unwavering loyalty, and I eagerly anticipate the countless future purchases I'll undoubtedly make with them. Thank you, Giglio.com, for consistently exceeding my expectations and for being a shining example of excellence in the world of online retail.
A Americo
54 days ago

Canadian finds in Italy

My evaluation for giglio.com I'm an Italo Canadian Visiting Florida USA, I couldn't discover this backpack anyplace . I'm glad I discovered in Italy,(GIGLIO) it was essential I discovered in for my granddaughter it'll make her very joyful..😃 Thanks Americo pesegi
D Daniela Noto
56 days ago

Exceptional Service and Customer Care at Giglio.com

I recently had the pleasure of experiencing exceptional service from Alessia M at Giglio.com. Her kind and helpful nature truly made my shopping experience top-notch. Not only was she knowledgeable about the products, but she also went above and beyond to ensure that I found exactly what I was looking for. Her patience and willingness to assist me in every step of the process made me feel valued as a customer. The seamless and enjoyable experience I had with Alessia M has left a lasting impression on me, and I will undoubtedly be returning to Giglio.com for all my future shopping needs. I cannot express my gratitude enough for the outstanding customer care I received. Alessia M is an invaluable asset to the Giglio.com team, and I highly recommend their services to anyone looking for a personalized and delightful shopping experience. Thank you, Alessia M, for your exceptional service!
E Erik Schimmenti
57 days ago

Exemplary Customer Service at Giglio.com: A Ray of Sunshine in Every Interaction

I cannot praise the staff at Giglio.com enough for their exceptional service. Their expertise and willingness to assist shone through in every interaction. Whether I had a question about a product or needed help with my order, their preparedness and dedication were truly commendable. What stood out the most was their unwavering positivity – always greeting me with a smile and going above and beyond to ensure my satisfaction. From providing detailed product information to resolving any issues promptly, Giglio.com's team truly set the bar high for customer service. I was not just another order number to them; they made me feel valued and appreciated as a customer. Their friendly demeanor and willingness to help made my shopping experience a delight. Thank you, Giglio.com, for being a beacon of exceptional customer service in the online shopping world!
G Giovanna
58 days ago

A Heartfelt Experience: Noemi’s Kindness and Sweetness Shines Through on Giglio.com

As a loyal customer of Giglio.com, I feel compelled to share my heartfelt experience with the world. Noemi, the representative I had the pleasure of interacting with, embodied kindness, availability, and sweetness in every interaction. Noemi's gentle and helpful nature went above and beyond my expectations, making my shopping experience truly exceptional. Her willingness to assist me in finding the perfect product, her patience in answering all my queries, and her genuine care for my satisfaction left a lasting impression on me. In a world where customer service can often feel impersonal, Noemi's warmth and sincerity stood out. She not only helped me with my purchase but also made me feel valued as a customer. Her dedication to ensuring that I had a positive experience showcases Giglio.com's commitment to excellent service. Noemi's kindness and sweetness have undoubtedly earned my loyalty as a customer. I highly recommend Giglio.com to anyone looking for a seamless shopping experience, made even more special by individuals like Noemi who truly care about their customers' happiness. Thank you, Giglio.com, for having such a gem in your team!
S Scotty Chang
60 days ago

Incredible Customer Service Experience with Giglio – Thanks to Paola and Antonio!

Having experienced the exceptional customer service at Giglio first-hand, I can't help but express my gratitude for Paola and Antonio. What sets Giglio apart is not just their products but the incredible individuals like Paola and Antonio who go above and beyond to assist customers. Paola, with her prompt and helpful responses on chat, made my shopping experience seamless. No question was too trivial, and her patience exceeded my expectations. Antonio, on the other hand, demonstrated genuine empathy and understanding on the phone, addressing my concerns with the utmost care and professionalism. Navigating international shipping can sometimes lead to delays, but knowing that Paola and Antonio are there to support customers instills confidence in the process. Their dedication to ensuring customer satisfaction truly reflects Giglio's commitment to excellence. Antonio, your patience and exceptional service have not gone unnoticed. Thank you for making my shopping experience with Giglio a memorable one. Your efforts do not go unnoticed and are genuinely appreciated.
S SarahDroste
66 days ago

Effortless Returns and Exceptional Service

As someone who values promptness, I was initially drawn to Giglio.com for their fast delivery, and they did not disappoint. The shoes I ordered arrived quickly, but unfortunately, they were a size too big. However, I was pleasantly surprised by the hassle-free return process. Upon initiating the return, I was impressed by the efficiency with which the refund was processed. I received my money back promptly, without any delay or inconvenience. This level of customer service truly made my experience with Giglio.com exceptional. I highly recommend Giglio.com not only for their speedy delivery but also for their commitment to customer satisfaction. Thank you for making my online shopping experience stress-free and enjoyable.
K Kwing Chung Kwong
73 days ago

Above and Beyond: A Heartfelt Experience with Giglio.com

When it comes to online shopping, finding value for money is key. My recent experience with Giglio.com not only met but exceeded this expectation. Not only did I find competitive prices, but the exceptional customer service truly set them apart. I want to take a moment to express my gratitude to Alessia from the Customer Care team. Their dedication and attentiveness in helping me track the status of my purchase went above and beyond. The prompt responses and genuine care they provided truly made my shopping experience memorable. Giglio.com not only offers great deals but also ensures that each customer feels valued and supported. I can confidently say that this level of service is rare to find these days. Thank you, Giglio.com, for not only delivering value for money but also for delivering an exceptional customer experience. This review is a testament to the outstanding service and care that Giglio.com provides, making them a standout choice for online shopping.
F Fatema Hasan
76 days ago

A Gem in Customer Care: A Testimonial for Giglio.com

Let me share my experience with Giglio.com – a true gem in customer care. Recently, there was a slight hiccup with my order, as the item I selected was unfortunately out of stock. However, Giglio.com swiftly handled the situation with grace and professionalism. Despite the cancellation, the refund process was seamless. In the rare instance where the refunded amount seemed delayed, their customer service team went above and beyond to assist me promptly. With their dedicated support and transparency, they ensured that I was updated every step of the way. Their commitment to resolving any issues efficiently truly sets them apart. Having encountered similar situations with other online platforms, where refunds took days to process, Giglio.com's swift actions and genuine concern for customer satisfaction were truly remarkable. What could have been a frustrating experience turned into a testament to their exceptional service. Even amidst challenges, Giglio.com's unwavering dedication to customer satisfaction shines brightly. They have not only earned my trust but also my loyalty. I would wholeheartedly recommend Giglio.com to anyone seeking a reliable and customer-centric shopping experience. Thank you, Giglio.com, for setting the bar high in customer care. Your excellence does not go unnoticed!
D Dianne Ward
85 days ago

A HEARTFELT JOURNEY WITH GIGLIO

My experience with Giglio has been a rollercoaster of emotions, from elation to disappointment. Initially, the speed of delivery and quality of service left me impressed – a shining example of customer care done right. However, my joy was short-lived when the product I received turned out to be faulty. The ordeal began as I embarked on the journey of returning the flawed item, only to discover that it had to make its way back to the manufacturer in Italy for inspection. Months have since passed, leaving me without the cherished product, waiting in anticipation for resolution from the Italian brand. In this modern age, such delays are simply not acceptable. While Gaia from Customer Care has shown commendable responsiveness to my concerns, the issue remains unresolved. As a loyal customer of Giglio, I believe that the responsibility falls on their shoulders to rectify the situation with the manufacturer, sparing me from this prolonged inconvenience. In the midst of this disappointing predicament, I hold onto hope that Giglio will rise to the occasion and deliver a resolution that befits their reputation. The journey with Giglio has taken unexpected turns, but I remain optimistic that a satisfying conclusion awaits, restoring my faith in their commitment to customer satisfaction.
J Julie
90 days ago

Missing Out on Great Fashion in Canada: A Frustrated Customer’s Experience

As a fashion enthusiast in Canada, I was incredibly disappointed to find that giglio.com does not offer several brands in my country. In this day and age, it's disheartening to encounter such restrictions. I was eagerly eyeing a fabulous blazer, only to realize that I couldn't place an order because of these limitations. It's 2024, and it's time for Giglio to expand its reach and cater to international customers like myself. The frustration of not being able to purchase a Fendi shirt from their website, while it's available on another Italian site, is truly disheartening. I hope Giglio takes this feedback constructively and makes their amazing fashion offerings accessible to everyone, regardless of their location.
J Julie
90 days ago

Unlocking Global Fashion: A Canadian’s Call to Embrace Change

I recently came across Giglio.com, eagerly anticipating purchasing a stunning blazer I had my eye on. Sadly, my hopes were dashed when I discovered that the website does not offer shipping to Canada. In this digital age of 2024, where the world is interconnected more than ever before, it's disheartening to encounter such limitations. Giglio, I longed to be one of your satisfied customers, but alas, the geographic constraints have left me unable to make a purchase. It's frustrating to see coveted brands like Fendi inaccessible on your site, while easily available on other platforms. The fashion world is dynamic and ever-evolving, and it's time for businesses to adapt and embrace a global mindset. I urge Giglio to wake up to the changing needs of customers worldwide. By expanding shipping options to include Canada, you not only cater to a new market but also show a willingness to evolve with the times. Let's break down borders and bring fashion to all corners of the globe. Thank you.

Introduction

Giglio.com is an online luxury fashion retailer that offers a wide range of high-end designer clothing, accessories, and shoes for men, women, and kids. With a reputation for quality and style, Giglio.com aims to provide a seamless shopping experience to its customers. This editorial review covers various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive collection of luxury fashion items from renowned designer brands
    • Well-organized website with easy navigation
    • Regular promotions and discounts
    • Dedicated customer service team
    • Flexible returns and exchanges policy
  • Cons:
    • Higher price range compared to other fashion retailers
    • Limited options for budget-conscious shoppers

User Experience

Giglio.com provides a user-friendly interface with intuitive navigation menus, enabling customers to browse through different categories effortlessly. The website's responsive design ensures a seamless shopping experience across various devices, including desktops, laptops, tablets, and smartphones. The search functionality allows users to find specific products easily, and detailed product descriptions and high-quality images provide a clear representation of each item.

Pricing and Value for Money

Giglio.com offers luxury fashion products, so the pricing is typically higher compared to mainstream fashion retailers. However, the higher price range reflects the quality, craftsmanship, and exclusivity of the designer brands available on the website. Customers who prioritize premium quality and unique designs will find value for their money when purchasing from Giglio.com.

Customer Service

Giglio.com prides itself on providing excellent customer service. Their dedicated support team is available to assist customers through various channels, including phone, email, and live chat. The knowledgeable and friendly staff ensures prompt and helpful responses to inquiries, order tracking, and post-sales support. The proactive approach to customer service enhances the overall shopping experience and fosters trust between the brand and its customers.

Product Quality and Selection

Giglio.com offers a curated selection of luxury fashion products from prestigious designer brands such as Gucci, Versace, Valentino, and more. The website's commitment to quality is evident through its partnership with renowned fashion houses, ensuring authentic and genuine products. Customers can expect the highest standards of craftsmanship, materials, and design in every purchase from Giglio.com.

Website Usability

The Giglio.com website is thoughtfully designed with an emphasis on usability. The interface is clean, visually appealing, and easy to navigate. Intuitive filters and sorting options allow users to refine their search results based on size, color, brand, and price range. The quick add-to-cart feature and streamlined checkout process contribute to a hassle-free shopping experience.

Returns and Exchanges

Giglio.com offers a flexible returns and exchanges policy. Customers can return or exchange their purchases within a specified timeframe, provided the items are in their original condition with tags intact. The website provides a user-friendly returns portal, enabling customers to initiate the return process with ease.

Promotions and Discounts

Giglio.com regularly offers promotions and discounts that allow customers to enjoy savings on their luxury fashion purchases. These promotions may include seasonal sales, limited-time offers, voucher codes, and exclusive deals on selected products. Subscribing to the Giglio.com newsletter ensures customers stay informed about the latest promotions and discounts.

Reputation

Giglio.com has built a strong reputation in the luxury fashion industry. The website's commitment to providing genuine designer products, excellent customer service, and secure shopping experience has earned trust and loyalty from its customers. Positive reviews, testimonials, and industry recognition further reinforce Giglio.com's reputation as a reputable online retailer.

Payment Options

Giglio.com offers a range of secure payment options to ensure customer convenience and security. Accepted payment methods include major credit cards, such as Visa, Mastercard, and American Express, as well as alternative payment options like PayPal. The website employs industry-standard encryption technology to safeguard customer payment information.

Loyalty Programs

Giglio.com offers a loyalty program that rewards customers for their repeat purchases. The program allows customers to accumulate points with each purchase, which can later be redeemed for discounts or exclusive benefits. The loyalty program encourages customer retention and provides additional value to frequent shoppers.

Customer Reviews

Customer reviews on Giglio.com reflect satisfaction with the overall shopping experience, product quality, and customer service. Positive reviews highlight the website's extensive collection, timely delivery, and responsive support team. Negative reviews, although relatively few, may mention occasional delivery delays or fit inconsistencies. Giglio.com actively encourages customers to leave reviews, indicating a commitment to transparency and continuous improvement.

Community Involvement

As a socially responsible brand, Giglio.com engages in community involvement initiatives. The company supports various charitable organizations and participates in sustainable fashion initiatives. Through collaborations and donations, Giglio.com strives to make a positive impact beyond the fashion industry.

Shipping and Costs

Giglio.com offers worldwide shipping to cater to its international customer base. Shipping costs vary depending on the delivery destination, chosen shipping method, and order value. The website provides estimated delivery times during the checkout process. International customers should note that additional customs duties and taxes may apply, which are the responsibility of the recipient.

In conclusion, Giglio.com stands out as a reliable online destination for luxury fashion enthusiasts. With its extensive collection, commitment to quality, user-friendly website, excellent customer service, and attractive promotions, Giglio.com offers a satisfying shopping experience for those seeking high-end designer clothing, accessories, and shoes.