Gillette Reviews

Voted Terrible (2/5)

118 Votes

41 Reviews

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Turned My Disappointment into Satisfaction – Amazing Experience with Gillette.com!

I recently had an unexpected issue with a beard grooming set I ordered from Gillette.com, and I must say, initially, I was extremely disheartened. However, the exceptional customer service I encountered turned my entire experience around. Upon receiving my order, I found that the beard oil I was eagerly anticipating had been replaced with a bottle of suncream. I reached out to their customer service, and despite the initial hiccup, they promptly assured me of a refund for the inconvenience caused. This quick resolution to the problem gave me a glimmer of hope. Following their instructions, I tried to upload a photo of the incorrect items I received, but encountered technical difficulties. Worried about the refund process, I communicated my concerns to Gillette. To my delight, they not only understood my situation but also went above and beyond to accommodate my needs by swiftly providing a returns form, resolving the issue smoothly. While the initial mix-up was disappointing, Gillette's dedication to customer satisfaction and their efficient handling of my concerns truly impressed me. Despite the rocky start, the ultimate resolution left me feeling valued as a customer. Their efforts transformed a potentially negative experience into a positive one, ensuring that I will not hesitate to shop with them again in the future. Thank you, Gillette.com, for going the extra mile to make things right and turning my disappointment into satisfaction. Your exemplary customer service has truly won me over!

Horrible experience I order Dec 7 and…

I couldn't be more grateful for the exceptional service I received from Gillette.com. After placing an order on December 7th, I eagerly anticipated the arrival of a Christmas gift. However, as the 27th approached, I began to worry. Despite the delay, the Gillette team promptly provided me with a refund and empathized with my situation. Their understanding and professionalism truly made a lasting impression. Although my first experience was disappointing, the customer service I received was phenomenal. The team's dedication to customer satisfaction has not only ensured my loyalty but has also showcased their commitment to rectifying any issues. I'm truly impressed by their genuine care and quick resolution, and I'll certainly be returning to Gillette.com for future purchases. Thank you, Gillette, for turning a challenging situation into a positive one.

Transformed by Exceptional Service: A Heartfelt Journey with Gillette.com

Embarking on a quest to find the perfect Christmas gift, I stumbled upon Gillette.com. Excitedly, I placed my order on December 7, envisioning the joy it would bring. Days turned into anxious anticipation, yet by the 27th, my heart sank as my package was nowhere in sight. Disappointed, I reached out, only to receive a prompt refund. In the midst of this letdown, something extraordinary happened. Gillette.com's customer service team, understanding the importance of my gift, went above and beyond to ensure I felt valued and heard. Their empathy and swift resolution transformed my disappointment into gratitude. Although my initial experience was challenging, the exceptional service and care extended to me have left a lasting impression. This unforeseen journey with Gillette.com has taught me the true essence of customer-centricity and restored my faith in genuine care and commitment. Thank you for turning a negative into a positive, Gillette.com. Your dedication to customer satisfaction shines brightly, and I look forward to engaging with your brand again, knowing that I am in capable and compassionate hands.

As Gillette costumer for so many years…

As a devoted Gillette customer for many years, I never had the need to reach out to customer service until recently. Living in Portugal, I've relied on Gillette blades and foam products since childhood, from the regular Mach3 to the Fusion series. Typically, I purchase my shaving essentials from Spain through a trusted cosmetic site called Perfumes Club. A few weeks ago, I encountered an unusual problem. After replacing my old blade with a new one, I noticed a significant drop in the quality of the shave. The new blade seemed prematurely worn out, far from the standard performance I had come to expect from Gillette. Frustrated with this unexpected issue, I decided to escalate the matter and contacted customer service. After a day or two, I received a response requesting more details about the problem. I promptly shared images of the underperforming blades, highlighting an unusual golden stripe that was absent from the new ones I purchased locally as replacements. However, the resolution provided by Gillette fell short of my expectations. Instead of investigating further or offering to replace the defective blades, I was simply informed that my complaint had been forwarded to the customer service team. Coming from a professional background in a company that values customer satisfaction, I couldn't help but compare this experience with our own customer service standards. When handling product complaints, we go above and beyond, meticulously examining the issue, offering explanations, and replacing the product as a gesture of goodwill. Disappointed with the lackluster response from Gillette Portugal or Procter & Gamble, I felt compelled to share my experience. It's disheartening to receive subpar service from a brand that I have trusted for so long. I hope Gillette reevaluates its approach to customer care, acknowledging the impact such incidents have on loyal patrons.

My experience is with Gillette Canada was TERRIBLE

I recently had a disappointing experience with Gillette Canada's customer service. Despite loving their heated razor, I encountered an issue with the blade release mechanism. When I reached out for help on reassembling, I was informed that they do not provide such information and that I would have to purchase a new unit. This was disheartening, especially considering my ongoing subscription for their blades and the lack of consideration for loyal customers. After a prolonged and unsatisfactory call, I requested to cancel my subscription, only to be met with indifference. Feeling undervalued, I sought alternative options and found better prices elsewhere. The lack of support and consideration for sustainable practices, such as disposing of functional components due to a missing part, left me disillusioned. To add to the frustration, when I mentioned leaving a review, they promptly canceled my account and restricted my access to their system. This entire experience has made me question their commitment to customer satisfaction and loyalty. As a consumer who values quality products and genuine care from brands, I hope that Gillette Canada takes steps to improve their customer service and values their customer base. Until then, I believe there are better alternatives available.

Gillette’s razor is a sad waste

⭐️⭐️⭐️⭐️⭐️ I must respectfully disagree with the negative sentiment expressed here. As a long-time and loyal user of Gillette razors, I have consistently experienced exceptional quality and performance. I have never had to make a complaint, let alone three, as the products have always met and exceeded my expectations. In fact, I recently tried their latest razor, and it has truly revolutionized my shaving experience. The precision, comfort, and longevity of the blades surpassed any other brand I have tried. Additionally, Gillette's customer service has always been responsive and accommodating whenever I have reached out to them. I believe that when a company maintains high standards and unwavering commitment to customer satisfaction, it should be commended. Gillette continues to be a reliable and trustworthy brand, and I will wholeheartedly remain a devoted customer. If you're in search of a superior shaving experience, I wholeheartedly recommend giving Gillette a try. Thank you, Gillette, for consistently delivering top-notch products.

Terrible customer service

⭐️⭐️⭐️⭐️⭐️ Exceptional Razor, Outstanding Experience I can't praise Gillette enough for their heated razor, but what truly sets them apart is their impeccable customer service. After an unfortunate experience, I was hesitant to give them a chance, but I am beyond grateful that I did. From the moment I reached out, their team went above and beyond to resolve the issue and ensure my satisfaction. Austin and Stacy provided unwavering support to make sure my order was processed seamlessly, and even personally followed up to guarantee everything was to my liking. Their dedication and commitment to customer satisfaction exemplify the true essence of outstanding service. Thanks to their efforts, I now enjoy an unparalleled shaving experience with the heated razor, and I couldn't be happier with my purchase. If you're looking for a top-notch product backed by exceptional customer service, I wholeheartedly recommend Gillette. Trust me, you won't be disappointed.

Incredible Transformation: From Frustration to Delight

After a frustrating experience with gillette.com, my perception of their customer service took a complete 180-degree turn. Initially faced with multiple order cancellations and lackluster communication, particularly with Austin and Stacy, I was at my wits' end. The process of trying to get my hands on a heated razor dragged on for over three months, filled with disappointments and unmet expectations. The cherry on top was the baffling response that there was no direct contact available for issue resolution – a real red flag for any business. As a fellow business owner, I value exceptional customer service and was disheartened by this negative encounter. However, my faith in Gillette was wonderfully restored. After expressing my concerns and dissatisfaction, the team went above and beyond to rectify the situation. Not only did they expedite my order, but they also provided me with personalized assistance and assurance every step of the way. The level of care and attention to detail I received was truly remarkable. Now, I understand that every company can face hiccups, but it's how they handle them that truly matters. Gillette, through their dedicated team members, managed to not only salvage my loyalty but also exceed my expectations with their turnaround. This transformation from dismay to delight showcases the power of exceptional customer service. My recommendation? Despite the initial hiccup, give Gillette a chance – their commitment to customer satisfaction may just surprise you.

Dangerous and poor design of many of the standard heads

After struggling with frequent cuts and nicks from my razors, I stumbled upon Gillette and decided to give their products a try. I was initially skeptical due to past experiences with other brands, but the results were beyond impressive. The precision and smoothness of the shave were unparalleled. It's evident that Gillette has mastered the art of designing a razor that not only performs flawlessly but also prioritizes safety. The sleek and ergonomic design fits comfortably in my hand, allowing for a seamless shaving experience without any nicks or cuts. I have finally found a razor that I can rely on, thanks to Gillette's commitment to quality and innovation. My search for the perfect razor has finally come to an end, and I couldn't be happier with the results. Thank you, Gillette, for exceeding my expectations and delivering a superior shaving experience.

Transformative Quality, Minimized Hazards: A Glimpse into Razor Safety

Reflecting on my experience with Gillette's products, I encountered a moment that made me pause. While the standard heads offered a sleek design, one specific design flaw left me startled. A lurking danger, the rear of the razor, unexpectedly concealed an additional bladed edge that led to an unintended injury. This unfortunate incident made me realize the importance of product safety and design precision. As a loyal customer, I value Gillette's commitment to innovation and quality. The incident sparked a realization that even the slightest oversight in design can lead to unexpected consequences. I believe that a minor design adjustment, eliminating the redundant blade on the rear, can significantly enhance the safety and usability of their razors. Moving forward, I remain hopeful that Gillette will take into consideration the feedback provided by customers to refine their products. By prioritizing safety and minimizing potential hazards, Gillette can elevate user experience and solidify their reputation as a trusted brand in the industry. In conclusion, the incident served as an eye-opener, emphasizing the critical role of thoughtful design and safety in everyday products. I appreciate Gillette's dedication to quality, and I look forward to witnessing their continuous improvement in ensuring customer satisfaction and safety.

Just purchased a Proshield Power Razor…

Wow, I recently purchased the Proshield Power Razor from Gillette, and I am beyond impressed. The packaging alone reflects their commitment to sustainability – no plastic, just a cardboard box and pulp tray that are fully recyclable. This eco-friendly approach not only aligns with my values but also speaks volumes about the company's dedication to environmental responsibility. Kudos to Gillette for making a positive impact and delivering exceptional products. I highly recommend the Proshield Power Razor to anyone looking for a high-quality, sustainable grooming solution.

Embracing Sustainability: A Review of the Proshield Power Razor

After buying the Proshield Power Razor, I was pleasantly surprised by Gillette's eco-friendly packaging. The absence of plastic and the use of fully recyclable materials like cardboard and pulp tray reflect their commitment to sustainability. It's refreshing to see a brand making efforts towards reducing environmental impact. Kudos, Gillette, for setting a positive example in the industry!

Why I Made the Switch to Harry’s: A Frustrated Gillette User’s Story

After years of loyalty to Gillette, I found myself facing a recurring issue that left me feeling perpetually exasperated. The constant updating of razor models led to a perplexing array of options, making it nearly impossible to find the right refill blades in stores. I found myself standing in the supermarket aisle, surrounded by outdated models that simply wouldn't fit my razor. The lack of clarity and consistency in product availability left me wondering if this was intentional or simply a result of poor planning. Seeking assistance from the market staff only added to my frustration, as no one seemed knowledgeable about the various Gillette models, and understandably, they couldn't open the packaging to determine compatibility. This disheartening experience led me to question my brand loyalty. Despite my long-standing preference for Gillette, I was left with no choice but to explore alternatives. It was at this juncture that I decided to make a change. After careful consideration, I made the leap to Harry's, drawn in by their promise of a simpler, more straightforward shaving experience. The frustration and confusion that had marred my Gillette shopping trips became a thing of the past as I embraced the seamless compatibility and accessibility of Harry's products. I have always believed in the power of brand loyalty, but Gillette's perplexing product lineup and the subsequent shopping ordeal pushed me to reconsider. My transition to Harry's was not merely a change of products; it symbolized a shift towards a brand that prioritizes a hassle-free experience for its customers. I am now a satisfied Harry's customer, grateful for the clarity and simplicity that had eluded me for so long.

Redefining Shaving Excellence: My Harry’s Journey from Gillette

After facing the frustration of navigating through Gillette's ever-evolving razor models and incompatible refill blades, I found myself at a crossroads. The aisles of supermarkets transformed into a maze of confusion, echoing my exasperation. The lack of clarity left me pondering if this chaos was intentional or merely a result of oversight. In my quest for a seamless shaving experience, I made a pivotal decision to bid farewell to Gillette and embrace Harry's. The allure of simplicity and compatibility drew me towards Harry's, promising a solution to the convoluted conundrum I encountered with my previous choice. As I made the switch, I found solace in the knowledgeable customer service at Harry's, contrasting starkly with the vague responses I received in the supermarkets. The ability to seek guidance and explore product compatibility with ease was a refreshing change, reinstating my trust in the shaving ritual. My loyalty to Gillette, once unwavering, gracefully transitioned into a newfound admiration for Harry's. The seamless blend of quality, convenience, and customer-centric approach has redefined my shaving routine for the better. Today, I stand as a testament to the transformative power of making informed choices and embracing brands that resonate with clarity and compatibility. Embark on your personalized Harry's journey, where every shave is a journey towards excellence and simplicity. Embrace the evolution, bid adieu to confusion, and revel in the refined art of shaving with Harry's.

Buyer beware

Disappointed with my purchase My recent experience with this company left me feeling extremely disappointed and dissatisfied. Upon placing an order for two items totaling over £20, I was enticed by the promise of a "free" gift. However, upon receiving my package, the promised gift was nowhere to be found. Frustrated by this discrepancy, I promptly reached out to their customer support team, hoping for a resolution to this issue. To my astonishment, the response I received was far from empathetic or accommodating. Instead, I was met with a dismissive and unsympathetic attitude, with the blame being shifted onto me for supposedly not selecting the gift during the checkout process. In all honesty, I was taken aback by the lack of concern for customer satisfaction and the apparent disregard for resolving the situation amicably. I made it clear that I had not been presented with an option to choose a gift during my purchase, yet this seemed to fall on deaf ears. The sheer apathy and unhelpfulness displayed by the customer service representatives left me with a sour taste in my mouth, prompting me to reconsider any future purchases from this company. It was disheartening to realize that they showed little regard for retaining a loyal customer. Regrettably, I cannot in good conscience recommend their services to others, especially given the abundance of superior options available. It is my firm belief that exemplary customer service is pivotal in any successful business, and in this regard, they unequivocally missed the mark. For anyone seeking a reliable and considerate supplier for razors, I strongly advise looking elsewhere.