User Reviews Editorial Review

User Review Scores: Pie Chart Analysis

70% users rated Terrible
10% users rated Poor
0% users rated Average
10% users rated Very Good
10% users rated Excellent
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James Brown 20 days ago
★☆☆☆☆

As Gillette costumer for so many years

As Gillette costumer for so many years i never needed to use costumer service. I live in Portugal and i use Gillette blades and foam for a long time since i was a kid regular Mach3 Mach 3 Turbo Fusion ive used it all. Usually i buy it from Spain on a web major cosmetics site called Perfumes Club who sell a lot of products from Gillette. So i was using a blade for 3 weeks and was time to change it but when i changed it i noticed the new blade was worse than the previous one i was using looking like a very used blade. I sent it to garbage and try another new one with the same outcome. Ok theres was a problem blades are not cheap so i wrote a mail to costumer service. I received a mail after 1 or 2 days asking for more details. I sent some pictures of the blades i was complaining about who had a golden stripe who are not usual next to new onesthey were good i have to buy on my local shop after my bad experience. After some days i received a new mail saying that they sent the complain to the costumer service and thats all. They didnt feel the need to collect the blades to check what was wrong or tried to replace it sending a new package of blades. I work in a company who sell products to the public and the minimum we do when theres a complain is to collect the product submit it to our laboratories see whats gone wrong and if theres anything wrong with it we send a card explaining whats was the problem and with a new product with our apologies. So shame on you Gillette Portugal or Procter Gamble. Bad service is what you gave.

Kendall Brooks 37 days ago
★☆☆☆☆

My experience is with Gillette Canada was TERRIBLE

My experience is with Gillette Canada. I have their heated razor which I love there is no question that its a great razor but customer service sndor company policy is TERRIBLEThe clip that releases the blade popped off and the spring mechanism fell out. I have both part but just dont know how to reassemble or where the spring clip goes. I called to ask for instructions on reassembling and was told we dont providegive out that information. Youll have to buy a new unit. When I expressed concern at that answer as the razor still functions I was offered a 30 off coupon IF I bought at that very moment This coupled with the fact that I have a recurring subscription with them for blades for at least 2 years. I explained that 30 was of no consequence as their base price was well over 200 and other online vendors in Canada were selling for 127 and free shipping The response was too bad so sad I had been placed on hold for multiple periods and the call was well over 45 minutes without any satisfaction. I then asked for my subscription to be cancelled as well but they could have cared less I think that there are much better options available to us men and I do not think Gillette Canada cares at all about their loyal customer base Imagine disposing of all those components for lack of a spring clip that is reprehensible and irresponsible When I told them I would be leaving a review they also cancelled my account and I can no longer log into their system even after requesting a password resetEnough said..

Honest John 145 days ago
★☆☆☆☆

Gillettes razor is a sad waste

Gillettes latest razor is a complete waste of time as are the three complaints Ive made to Gillette as well as the latest one Ive sent to the board of Proctor Gamble. They say that refunds are available but thats a lie. Gillette used to be a proud name but all good things come to an end. There are better products on the market so do yourself a favour and shop around. I find it very sad and from many reviews it would seem that Im not alone.

David Amann 179 days ago
★☆☆☆☆

Terrible customer service

Terrible customer service including management. In particular Austin and Stacy. Placed an order for a heated razor which was cancelled three times after being called a out shipment and provided my credit card each time. This process took over three months. When I inquired who I could speak to was told they do not have an employee list or phone number of someone I could contact. I am a business owner and would never provide this terrible customer service. Now I understand why Gillette has so many terrible reviews. Just another stay away

Pierre 496 days ago
★☆☆☆☆

Dangerous and poor design of many of the standard heads

Rear of razor on many of their designs contains another bladed edge for no apparent reason ngl Ive just cut off a nice chunk of skin on it. Would appreciate if they were designed a little less shoddy in future.

customer 535 days ago
★★★★★

Just purchased a Proshield Power Razor

Just purchased a Proshield Power Razor from my local store. To my delight there is absolutely no plastic whatsoever in the packaging. They are using a cardboard box with a pulp tray inside both fully recyclable. Well done Gillette

Gary Taylor 605 days ago
★☆☆☆☆

Buyer beware

Disappointed with my purchaseMy recent experience with this company left me feeling extremely disappointed and dissatisfied. Upon placing an order for two items totaling over 20 I was enticed by the promise of a free gift. However upon receiving my package the promised gift was nowhere to be found. Frustrated by this discrepancy I promptly reached out to their customer support team hoping for a resolution to this issue. To my astonishment the response I received was far from empathetic or accommodating. Instead I was met with a dismissive and unsympathetic attitude with the blame being shifted onto me for supposedly not selecting the gift during the checkout process. In all honesty I was taken aback by the lack of concern for customer satisfaction and the apparent disregard for resolving the situation amicably. I made it clear that I had not been presented with an option to choose a gift during my purchase yet this seemed to fall on deaf ears. The sheer apathy and unhelpfulness displayed by the customer service representatives left me with a sour taste in my mouth prompting me to reconsider any future purchases from this company. It was disheartening to realize that they showed little regard for retaining a loyal customer. Regrettably I cannot in good conscience recommend their services to others especially given the abundance of superior options available. It is my firm belief that exemplary customer service is pivotal in any successful business and in this regard they unequivocally missed the mark. For anyone seeking a reliable and considerate supplier for razors I strongly advise looking elsewhere.

Alexander Jeffrey Vincent 632 days ago
★★★★★

my thoughts and experience and opinion on gillette.com

i had a fantastic experiance with these guys i got exactly what i ordered via subscription on the website1x razor1xgillete shaving cream shave rapid shave gelthen every 3months ill get replacement blade cartridges it all shipped and arrived with in like a week so pretty fast shipping as well so far i have no complaints everything has gone smooth for me and customer service was great and responsive and fast at doing so as well ill update if needed later as time goes on and i get more experiance with this service

Felix Weldon 875 days ago
★☆☆☆☆

Gillette couldn8217t organise a pss up in

Gillette couldnt organise a pss up in a brewery. Ive written to the company so many times and explained the situation over a dozen times and noone at the company can readinterpret the written word. I shant be repeating myself yet again here but take my word for it doing business with this company is a major drag and youll not get what you want or indeed ordered.

Huonita 944 days ago
★☆☆☆☆

ANIMAL CRUELTY IS NOT NECESSARY ANYMORE

Vote with your wallets people I am absolutely disappointed to know that you are using animal testing. and therefore this unnecessary and disgusting animal cruelty cannot be tolerated anymore I have been buying your products for long time but as soon as I got to know this I decided not to use your products and switch to brands that do not do this anymore. There are alternatives to avoid it and so many brands are switching to crueltyfree. If you care at all about poor animals and people in general you should be more considerate then maybe more customers will come back.

philipc57 1067 days ago
★☆☆☆☆

Dont bother

I was at my wits end after a string of delivery mishaps with another razor brand. Thats when I discovered Gillette and decided to give it a shot. The difference was night and day The delivery was prompt and the packaging was topnotch. The customer service team was incredibly helpful with all my queries offering a level of support that truly sets them apart. Ive been astounded by the quality of the products and the convenience of having them delivered right to my doorstep without any hiccups has been a gamechanger. My shaving routine has been elevated thanks to Gillette. If youre searching for a reliable razor brand that not only delivers exceptional products but also prioritizes customer satisfaction look no further than Gillette. Im so glad I did and I havent looked back since

plastmorfar 1210 days ago
★★☆☆☆

You don8217t need Gillette

Gilletes products are expensive and nothing you need besides maybe pro glide for shaving your head. There its pretty good and handy. On the other hand for regular quality grooming and shaving there are alot better and pricy products like safe razors. Better results and alot less confusing standards.

Mr Campbell 1241 days ago
★☆☆☆☆

Embracing Wet Shaving A GameChanging Journey from Gillette to DE Safety Razor

As a longtime user of Gillette products since my teenage years I never thought that my loyalty to the brand would waver. However three years ago I made a lifealtering decision to switch to wet shaving and its safe to say that theres no looking back. The transition not only revolutionized my grooming routine but also opened my eyes to the realization that I had been unknowingly falling victim to Gillettes cartridge system which had cost me significantly over the years. Upon making the switch to a doubleedge DE safety razor and blades the change was nothing short of transformative. Not only did I manage to save a substantial amount of money but I also discovered that I was bestowed with the best shaves of my life. The perpetual struggle with razor rash and infuriating razor bumps which I had previously attributed to inevitable consequences of shaving became a thing of the past. My newfound love for wet shaving with a DE safety razor transcended the mundane task of grooming it became a ritual that I genuinely looked forward to. The precision and control that the DE razor offered were impeccable providing me with a level of customization and comfort that I never knew was possible. The single blade design of the DE razor drastically reduced skin irritation a stark contrast to the multiblade cartridges that I had grown accustomed to with Gillette. The simplicity of the razor itself without any gimmicky features allowed me to focus on the art of shaving elevating it from a chore to a gratifying experience. The financial aspect of this shift was equally groundbreaking. The exorbitant costs of Gillettes cartridge refills which had silently accumulated over the years were instantly alleviated by the affordability and longevity of DE razor blades. The revelation of how much I had unwittingly spent on cartridge refills was staggering serving as a stark reminder of the subtle yet substantial impact of brand loyalty. In retrospect breaking free from the grasp of Gillettes marketing ploys and embracing the art of wet shaving with a DE safety razor was undeniably a gamechanger. It not only liberated me from a lifetime of unnecessary expenses but also granted me a newfound appreciation for the intricacies of grooming. My only regret is not making the switch sooner. If you like me have been ensnared by the allure of multiblade cartridge systems I implore you to explore the realm of wet shaving with a DE safety razor you may just find it to be the best decision youve ever made for your grooming routine. Trust me your skin and your wallet will thank you for it.

Steeldriver 1243 days ago
★☆☆☆☆

Gillette has ruined its customer base

Gillette has ruined its customer base by taking a political stance and agenda against men. The ad would not be so bad except that only men are targeted. No commercial can be found preaching against anything related to any of its products on motherhood feminine challenges or female misconceptions. Woke or broke.

Christopher Aiken 1377 days ago
★☆☆☆☆

Used these for years but didn8217t realise

When I first began using these razors I had no idea that my purchase was inadvertently contributing to a particular worldview. All I wanted was a reliable razor not a political statement. It seems to me that a company should stay out of politics especially when their main business is manufacturing razors. That being said I do appreciate the transparency but it has led me to reconsider my purchasing choices. As a result I have opted to no longer support this company. For years I had been a loyal customer drawn in by the quality and performance of their products. However the idea that my consumer choices may have been inadvertently endorsing a particular political stance led me to reevaluate where I spend my money. Its one thing for a company to have a clear stance on certain issues but when it starts to overshadow the core product it becomes a cause for concern for me. I believe that consumer choices should be based on the products merits not the political stance of the company behind it. While I appreciate this companys commitment to transparency their foray into politics has caused me to seek alternative options for my shaving needs. In conclusion I have chosen to part ways with this company not out of dissatisfaction with the product itself but due to a misalignment of values. As a consumer I want to feel confident that my purchases are driven by quality and performance rather than inadvertently supporting a stance that I may not agree with.

Karen Islamov 1458 days ago
★★★★☆

How else it8217s really possible to make

How else its really possible to make it happen no matter what. How else we can help you to fight with so called sexism lately which conquers our world. Everyone should be done equal no matter what cause he is living creature alltogether. See my point with that matter or not

Bill Toomy 1584 days ago
★☆☆☆☆

I used to buy gillette8217s overpriced

Switching to Better Alternatives A GameChanger in ShavingFor years I found myself purchasing Gillettes overpriced shaving products merely because they seemed to be the only viable option available. However what ultimately led me to seek out a new brand was their controversial approach to social commentary particularly their take on the actions of the white male demographic. After making the decision to part ways with Gillette I embarked on a quest to find a replacement that not only offered superior quality but also came with a more reasonable price tag. It wasnt long before I stumbled upon alternatives that not only matched the quality of Gillettes products but also surpassed them all while being significantly more affordable. It was a revelation to say the least. The availability of costeffective options that didnt compromise on performance was a gamechanger for me. From that point on it was a simple choice to bid farewell to Gillette and opt for these newfound alternatives. My journey in finding a better shaving solution has undoubtedly been rewarding and making the switch has been nothing short of a see you later to Gillette. If youre also seeking a superior shaving experience without breaking the bank I highly encourage you to explore the myriad of alternatives out there. Trust me its a decision you wont regret.

g 928 1656 days ago
★☆☆☆☆

Gillette have lost me as a customer

Gillette have lost me as a customer due to their patronising ad. It simply stereotypes mens behaviour as bad in such a generalising way. Yes clearly some men behave badly however plenty of women behave equally badly. Both sexes have some toxic behaviours. To portray a majority of men badly as their ad did is simply reinforcing the current anti masculinity propoganda.

Mark Alvarez 1679 days ago
★★☆☆☆

I used to love the gillette razor. . .

Discovering Dorco was a gamechanger for me. I remember the days when I swore by my Gillette safety razor. It was the goto choice for a close shave or so I thought. That all changed when I stumbled upon Dorco. One frustrating day I opened a fresh pack of Gillette blades only to find that they simply couldnt deliver the performance I needed. Disheartened I sought advice from several experienced barbers and to my surprise all of them had made the switch to Dorco. Intrigued by their unanimous endorsement I decided to give Dorco a try. After purchasing a pack from their supplier I was instantly impressed by the difference in quality and performance. The razor effortlessly glided across my skin providing an incredibly close shave without any irritation. From that day on I never looked back. What truly sets Dorco apart is not only the superior quality of their blades but also their dedication to customer satisfaction. Their commitment to providing a close and comfortable shave is truly commendable. Its no wonder that even seasoned barbers have embraced Dorco as their razor of choice. In addition to the exceptional product I also appreciate Dorcos marketing efforts. Their campaigns are refreshing and inclusive reaching out to various audiences with a message that resonates. Its clear that they prioritize delivering value and quality to their customers rather than just aggressive sales tactics. In conclusion my switch to Dorco has been a revelation. From the unmatched performance of their razor blades to their customerfocused approach Ive found a brand that genuinely prioritizes excellence. If youre seeking a shaving experience that goes beyond the ordinary I highly recommend giving Dorco a try. You wont be disappointed.

Simon Barton 2311 days ago
★★★★☆

Excellent customer service 5 stars.

Excellent customer service 5 stars. I bought an electric beard trimmer but the spacer that I used fell apart rather quickly. I contacted Gillette about this and quickly received vouchers to buy a whole replacement set as individual combs are not available. So 5 stars for customer service. 2 stars for not having replacement combs its not environmentally responsible to replace a whole unit just to get a small plastic attachment.2 stars for combs that fall apart so quickly. The wider ones would probably last longer.45 stars for the design of the main unit a good shape to hold easy to clean nice looking cylindrical shape etc

Introduction

Gillette is one of the most well-known brands in the world when it comes to personal grooming products. Its range of razors, shaving creams, gels, foams, and aftershaves is used extensively by men across the world. Gillette is a brand owned by Procter & Gamble, a multinational consumer goods corporation based in the United States. The company was founded in 1901 by King C. Gillette and has since been a leader in the personal grooming industry.

Pros and Cons

Pros:
  • A wide range of personal grooming products that cater to the needs of men.
  • High-quality razors that offer a close and smooth shave.
  • Excellent customer service and support.
  • Regular promotions and discounts on products through its website.
Cons:
  • Some users might find the products to be expensive.
  • People with sensitive skin might experience skin irritation while using Gillette razors and shaving products.

User Experience

Gillette.com offers an excellent user experience to its customers. The website is well-designed, easy to navigate, and has a fast loading time. The products are categorised into various sections such as razors, blades, and shaving gels, among others, which makes it easy for users to find the products they are looking for. The website also contains a lot of informative content about personal grooming, such as how to get the perfect shave, how to take care of your skin, etc.

Pricing and Value for Money

Gillette products are priced on the higher side when compared to other personal grooming brands. However, the company justifies its pricing by offering high-quality products that provide a close and smooth shave. Given the wide range of personal grooming products that Gillette offers, it is a one-stop-shop for men who prioritize personal grooming, which makes it great value for money.

Alternatives

Some of the alternatives to Gillette include Harry's, Dollar Shave Club, and Bevel. All these brands offer a range of personal grooming products such as razors, blades, and shaving creams. However, Gillette stands out because of its wide range of products and its expertise in the personal grooming industry.

Customer Service

Gillette has excellent customer service and support. The company has a dedicated customer care team that is available to assist customers with their queries and concerns. Customers can reach out to the team via email, phone, or live chat. Gillette also has a FAQs section on its website that answers some of the most commonly asked questions.

Product Quality and Selection

Gillette is known for its high-quality razors that provide a close and smooth shave. The company also offers a wide range of personal grooming products such as shaving creams, gels, foams, and aftershaves that cater to the needs of men with different skin types. The products are made using high-quality materials and are designed keeping in mind the needs of men when it comes to personal grooming.

Website Usability

Gillette.com is easy to use and navigate. The website is well-designed and has a fast loading time. The products are categorised into various sections, making it easy for users to find the products they are looking for. The website also contains a lot of informative content about personal grooming, such as how to get the perfect shave, how to take care of your skin, etc.

Returns and Exchanges

Gillette accepts returns and exchanges on most of its products. Customers can initiate a return or exchange by contacting the customer care team via email, phone, or live chat. The company has a flexible return policy, which makes it easy for customers to return or exchange a product if they are not satisfied with it.

Promotions and Discounts

Gillette offers regular promotions and discounts on its products. Customers can find information about these promotions and discounts on the company's website or by subscribing to its newsletters. Gillette also offers special discounts for students, military personnel, and first responders.

Reputation

Gillette has a good reputation when it comes to personal grooming products. The company is known for its high-quality razors that provide a close and smooth shave. Gillette is also known for its customer service and support, which has contributed to its positive reputation over the years.

Payment Options

Gillette accepts payments through various modes such as credit cards, debit cards, and PayPal. The company also offers the option of paying through installments for customers who want to buy high-value products.

Loyalty Programs

Gillette offers a loyalty program called Gillette On Demand, which allows customers to subscribe to razors blades and shaving products. The program offers special discounts for subscribers and makes it easy for customers to get their desired products delivered to their doorstep without any hassle.

Customer Reviews

Gillette has a lot of positive customer reviews online. Customers appreciate the quality of the company's products and its excellent customer service and support. However, some customers have reported skin irritation while using Gillette razors and shaving products.

Community Involvement

Gillette is involved in various community initiatives such as supporting military personnel, first responders, and veterans. The company also supports various causes such as gender equality, environment protection, and COVID-19 relief efforts.

Shipping and Costs

Gillette offers free shipping on orders above $15. Orders below $15 are charged a shipping fee of $7. The company offers standard shipping and expedited shipping options, which allows customers to get their desired products delivered to their doorstep within a few days. The shipping costs are reasonable and in line with industry standards. In conclusion, Gillette.com offers a wide range of personal grooming products that cater to the needs of men. The company is known for its high-quality razors that provide a close and smooth shave. Gillette has an excellent reputation for its customer service and support. The website is well-designed, easy to navigate, and offers a fast loading time. Customers can find information about promotions and discounts on the website or by subscribing to its newsletters. Gillette's loyalty program, Gillette On Demand, allows customers to subscribe to razors, blades, and shaving products. Gillette is involved in various community initiatives and supports various causes. Gillette's shipping costs are reasonable and in line with industry standards, which makes it a great value for money.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...