Users Voice for Gilt

95% users rated Terrible
2% users rated Poor
0% users rated Average
2% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Gilt
Gilt Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Jan 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 2.7 5 2.3 1.1 4.8
Oct 2022 1.8 5 5 3.6 5 4.3
Nov 2022 1 1 1 5 1 2.4
Dec 2022 5 5 5 1.8 5 5
Mar 2023 1.6 4.9 5 5 5 1.7
Line Chart for Rating of peer stores

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Detailed Gilt Review by

Introduction

Gilt.com is an online luxury retail store that offers a wide range of designer brands across various categories, including clothing, footwear, accessories, and home decor. It was launched in 2007 and became popular for its flash sales model, where exclusive deals are offered for a limited time. Gilt is known for its selection of high-end fashion at discounted prices, making luxury items more accessible to the wider public.

Pros and Cons

Pros:
  • Offers exclusive deals on luxury brands
  • Wide range of products across various categories
  • Free shipping on eligible orders
  • Easy returns and exchanges
Cons:
  • Some products may still be expensive, even with the discounts
  • Limited inventory, with products running out quickly
  • Items are not always as described in the pictures

User Experience

Gilt.com has a clean and modern website design that is easy to navigate. Users can browse through different categories, filter their search results, and view products in detail with high-quality images. The website also offers a mobile app for users on the go. The checkout and payment process is straightforward, and customers can track their shipments easily.

Pricing and Value for Money

Gilt.com offers luxury items at discounted prices, making them more accessible to a wider audience. However, some products may still be expensive, even with the discounts. Customers should carefully consider the value for money before making a purchase.

Alternatives

Some alternative online luxury retail stores include NET-A-PORTER, SSENSE, and Farfetch.

Customer Service

Gilt.com offers excellent customer service, with a dedicated support team available to assist customers with any questions or concerns. Customers can contact support via email or phone, and there is also a comprehensive FAQ section on the website.

Product Quality and Selection

Gilt.com offers a wide range of high-end designer products, with a focus on fashion and home decor. The quality of the products is generally excellent, although some customers have reported receiving items that were not as described or pictured.

Website Usability

The Gilt.com website is easy to use and navigate, with a simple and intuitive user interface. Customers can search for products, filter results, and view product details with ease. The website is also optimized for mobile devices, making it accessible on the go.

Returns and Exchanges

Gilt.com offers easy returns and exchanges, with a 30-day return policy for most products. Customers can return items via mail or in-store, and refunds are processed promptly.

Promotions and Discounts

Gilt.com offers regular flash sales and promotions, offering exclusive deals on luxury brands. Customers can also sign up for the Gilt insider program, which offers additional discounts and perks.

Reputation

Gilt.com has a good reputation as a trusted online retailer offering high-end luxury products at discounted prices. However, some customers have reported issues with the accuracy of product descriptions and images.

Payment Options

Gilt.com accepts a variety of payment options, including credit cards, debit cards, and PayPal.

Loyalty Programs

Gilt.com offers a loyalty program called Gilt Insider, which rewards customers for their purchases with exclusive discounts and perks.

Customer Reviews

Customer reviews of Gilt.com are generally positive, with customers praising the selection of high-end products and the discounts offered. However, some customers have reported issues with the accuracy of product descriptions and images.

Community Involvement

Gilt.com is committed to sustainability and ethical practices in its products and operations. The company also partners with various charities and organizations to support social causes.

Shipping and Costs

Gilt.com offers free shipping on eligible orders, although some products may incur a shipping fee. Shipping times vary depending on location, with most orders delivered within 3-7 business days.

Gilt Recent User Reviews

User Rating

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Reviewer Name: Kou

Review Submission Date: 2022-12-13

Review Title: Zero customer appreciation
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Review Description: Charge me $50 a year for some unlimited VIP crap. Promised exclusive sales - there were exactly 2 of these in 2022 not only mostly garbage for sale, but not a single men's item either time. Still have to pay $10 return shipping fee when the original package took over 2 weeks to arrive. I'm only returning it because it did not arrive on time. Why am I being penalized for that? This website is stuck in 2013 and I'm done with Gilt. RIP once it finally goes under. You were great when owned by Hudson group.

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Reviewer Name: Claire Gillies

Review Submission Date: 2022-12-10

Review Title: Absolute scammers
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Review Description: Absolute scammers. Bought a ring from them and have just been told it's been delivered. I'm in UK ring ALLEGEDLY arrived in Illinois USA. Cannot get a response. They are linked into another scam outfit called Borderfree. AVOID AT ALL COSTS. Now I have to try and get my money back!

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Reviewer Name: JJ

Review Submission Date: 2022-12-07

Review Title: Dishonest Scammers
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Review Description: Placed an order, and received notice of shipment the next day. Revisited the shipment email 3-4 days later, only to find out they provided me with a phony tracking number that could not be found in any major carriers' database.Incredibly dishonest, not sure how their site is still online. AVOID AT ALL COSTS.

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Reviewer Name: Kelly

Review Submission Date: 2022-12-04

Review Title: Ordered a Martha Stewart 31/2 quart…
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Review Description: Ordered a Martha Stewart 31/2 quart nonstick saucepan with lid. A box without ANY packing material approximately 19X14.5X11 with the lid and pot each loose from the other within the box the whole shipping trip arrived chipped and dented!!!! Read the other reviews and decided to run not walk away from any further purchases from this company!! Life is to short!!!!!!

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Reviewer Name: Chris Romas

Review Submission Date: 2022-12-02

Review Title: Love this company got my Gucci…
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Review Description: Love this company got my Gucci sunglasses and wowwwww just perfect !!!!!! Thanks for fast shipping too

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Reviewer Name: Nil W

Review Submission Date: 2022-11-24

Review Title: Buyer beware! Don’t buy! They steal money!!
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Review Description: Buyer beware! Please don’t buy from this company. They sent me a wrong item, and I contacted them, and sent it back. Now they refuse to refund, saying I never sent the right item back. How can I send the right item back when they sent me the wrong item?!? Worst customer service ever! They just want to steal your money. Stay away at all costs!!!!

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Reviewer Name: Susan G Robinson

Review Submission Date: 2022-11-19

Review Title: Just like to thank the reviewers.…
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Review Description: Just like to thank the reviewers.After a awful experience with a company called JOYMITTY I always check reviews with a unknown company on trustpilot.Was going to order a magic bullet air fryer as out of stock everywhere.It was very cheap, first red flag and available!Thanks for your reviews I will wait and only deal with well known shops

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Reviewer Name: Frank Rodriguez

Review Submission Date: 2022-10-13

Review Title: This company is total scam
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Review Description: This company is total scam, we returned our item as instructed, received an email of item recieved by the warehouse but Gilt never posted a refund in our credit card. Contacted their customer service several times and finally someone advised to dispute it with our credit card since they never received the item even though we do have an email from them confirming the opposite.

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Reviewer Name: Eliza Kalamotousakis

Review Submission Date: 2022-08-29

Review Title: Terrible company the sold me defective…
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Review Description: Terrible company the sold me defective luggages that broke on my first trip. Very bad quality products. Don’t get full from the law prices.

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Reviewer Name: Leslie Gallegos

Review Submission Date: 2022-08-24

Review Title: not bad for me
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Review Description: not bad for me, there are some disadvantages but in overall everything was ok

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