Users Voice for Glamglow

55% users rated Terrible
15% users rated Poor
0% users rated Average
10% users rated Very Good
20% users rated Excellent
Pie Chart Review Representation for Glamglow
Glamglow Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Glamglow Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 29 Sep 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 4.9 5 3.4 5 5
May 2022 5 5 5 5 5 5
Jun 2022 5 4.7 5 3.9 4 5
Jul 2022 5 4.8 5 3.5 5 3
Mar 2023 2.4 4.8 5 3.3 3.7 5
Line Chart for Rating of peer stores

glamglow.com

godaddy.com

snowcityshop.com

fragrancex.com

pharmapacks.com

boomf.com

Detailed Glamglow Review by

Introduction

Glamglow.com is a cosmetics brand that offers a range of skincare products for all skin types. The brand was launched in 2010, and it quickly became popular among beauty enthusiasts for their range of face masks. The company claims that their products are free from parabens, sulfates, and phthalates, and the brand is cruelty-free.

Pros and Cons

Pros: - A wide range of skincare products for all skin types - The products are free from harmful chemicals - The brand is cruelty-free - The website has a clean design and is easy to navigate Cons: - The products are quite expensive - The website doesn't have enough information about the ingredients used in the products

User Experience

The website has a clean and modern design, and it is easy to navigate. The product pages are informative, and the website provides enough information on how to use the products. The website also has a skincare quiz that helps users to find the products that are best suited for their skin type. However, some users have reported that the website can be slow at times.

Pricing and Value for Money

Glamglow products are quite expensive compared to other brands in the market. Prices range from $24 for a mini mask to $99 for a full-size jar of their famous Youthmud mask. However, many users believe that the products are worth the price due to their effectiveness and high-quality ingredients.

Alternatives

There are several alternative brands in the market that offer similar skincare products. Some popular alternatives are Lush, The Ordinary, and Drunk Elephant.

Customer Service

Glamglow's customer service team is responsive and helpful. The website has a live chat feature that allows users to chat with customer service representatives. The website also has a FAQs section that answers some of the common queries from customers.

Product Quality and Selection

Glamglow offers a wide range of skincare products for all skin types. The brand is known for its face masks, but it also offers cleansers, moisturizers, and serums. The products are free from harmful chemicals and are made with high-quality ingredients.

Website Usability

The website is well-designed and easy to navigate. The product pages are informative, and the website provides enough information on how to use the products. The website also has a skincare quiz that helps users to find the products that are best suited for their skin type.

Returns and Exchanges

Glamglow offers a 30-day return policy for all products purchased on their website. The products must be unopened and in their original packaging. The brand also offers free returns for products that are damaged or defective.

Promotions and Discounts

Glamglow offers promotions and discounts on their products from time to time. The brand also has a loyalty program that allows users to earn points on their purchases, which can be redeemed for discounts.

Reputation

Glamglow has a good reputation in the skincare industry. Many users have reported positive results after using their products. The brand is also cruelty-free and uses high-quality ingredients in their products.

Payment Options

Glamglow accepts payments through credit cards, PayPal, and Apple Pay. The brand also offers financing options through Klarna.

Loyalty Programs

Glamglow has a loyalty program called GlamRewards. Users can earn points on their purchases, which can be redeemed for discounts and free products.

Customer Reviews

Customer reviews on glamglow.com are generally positive. Many users have reported positive results after using their products. The website also has a review section for each product, which allows users to read reviews before purchasing.

Community Involvement

Glamglow is actively involved in the community and supports several charities. The brand has partnered with the National Breast Cancer Foundation, and they donate a portion of their profits to the organization.

Shipping and Costs

Glamglow offers free shipping on all orders within the US. The brand also offers international shipping, and the shipping cost varies based on the location. The brand also offers express shipping for an additional fee. Overall, Glamglow is a reputable skincare brand that offers high-quality products. While their products may be expensive, many users believe that they are worth the price. The brand is also actively involved in the community and supports several charities.

Glamglow Recent User Reviews

👤

Reviewer Name: ranran k

Review Submission Date: 2022-03-30

Review Title: Placed an order for overnight shipping…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Placed an order for overnight shipping and paid $19 for the service. It had been 3 days with no movement. Called customer service which he was rude for no reason. I had to repeat several times that I just wanted a status. He finally answered and said it is in the warehouse, (which has been showing that for 3 days). I asked what does that mean and he goes IDK…. First and last time ordering from here.

👤

Reviewer Name: Sean P

Review Submission Date: 2022-02-10

Review Title: expensive but it works a lot of plastic!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I love the branding and the way the face masks looked but I do find them very overpriced compared to other companies! A lot of plastic packaging especially for masks that are £40! They do amazing things for your skin but as do products that are 10% of the price

👤

Reviewer Name: Nicole Nguyen Le

Review Submission Date: 2021-12-16

Review Title: Great product... If you ever get it shipped..
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great products, horrible customer service... and good luck getting your items.Still waiting on an order placed almost 3 weeks ago. Cannot get a response to 2 emails, 2phone calls after one hour hold times and even leaving name and number for call back, contact forms..etc.What's more upsetting is getting my email box spammed everyday with "free two day shipping" emails...when I still cannot get my initial order or any help.If you want a glamglow product, try ordering through Sephora. Do not order directly from Glamglow.

👤

Reviewer Name: Laura Newton

Review Submission Date: 2021-07-12

Review Title: I am very impressed with my Supermud…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am very impressed with my Supermud clearing treatment, my pores looked much smaller after the first use. There was a query I had about an offer code but this was quickly resolved to my satisfaction. Will definitely be back for more!

👤

Reviewer Name: Rebecca Jennings

Review Submission Date: 2021-01-11

Review Title: Ordered and paid for three items and…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered and paid for three items and they sent me 1!!! Don’t reply to emails. Don’t pick up the phone. Absolutely shocking service and wouldn’t buy from again. Can see I am going to have to get money back from my credit card company. Avoid avoid avoid

👤

Reviewer Name: L K

Review Submission Date: 2020-12-18

Review Title: Do not buy from this company
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Do not buy from this company. Their customer service is beyond appalling. 3 weeks after an order, still chasing a response to 4 emails, calling their number - no one answers. Highly unrecommended and beyond unprofessional. No idea how a company like this have any business.

👤

Reviewer Name: Sofia Sheikh

Review Submission Date: 2020-12-13

Review Title: Do not waste your money!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: After reading the reviews I spend so much money on some stupid masks and creams. My skin is gone worse after using the masks. Half of my item I never received and was charged for full items. The reviews are absolutely fake! Waste of money spending for something calls glamglow! Bad customer service never replies back. Once they have their money the don’t care about the rest!

👤

Reviewer Name: Lena Shrainer

Review Submission Date: 2020-12-07

Review Title: Terrible costumer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Terrible costumer service! Spoke to Deny about my undelivered parcel, he couldn’t help at all. Raised a complaint, waiting for respond for 2 weeks. I believed that Estée Lauder got a good reputation, but don’t really care about their costumers.Will never ever buy any products under this company again.

👤

Reviewer Name: Mary James

Review Submission Date: 2020-08-26

Review Title: A bit too pricey for what you get...
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: A bit too pricey for what you get...

👤

Reviewer Name: Michael Clayson

Review Submission Date: 2020-06-14

Review Title: No Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Placed 2 Orders on the same day.1st order arrived in a week with a missing item. Contact Customer Service through website 2nd order was in warehouse for over 4 weeks. No response from customer service for 4 weeks Managed to speak to Ria on Facebook and she sorted everything out within a couple of days. Thank You Ria 10/10 Product ratings: 8/10 Customer service 5/10 Packaging 10/10 Delivery 2/10