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Glamglow.com is a cosmetics brand that offers a range of skincare products for all skin types. The brand was launched in 2010, and it quickly became popular among beauty enthusiasts for their range of face masks. The company claims that their products are free from parabens, sulfates, and phthalates, and the brand is cruelty-free.
Pros and Cons
Pros:
- A wide range of skincare products for all skin types
- The products are free from harmful chemicals
- The brand is cruelty-free
- The website has a clean design and is easy to navigate
Cons:
- The products are quite expensive
- The website doesn't have enough information about the ingredients used in the products
User Experience
The website has a clean and modern design, and it is easy to navigate. The product pages are informative, and the website provides enough information on how to use the products. The website also has a skincare quiz that helps users to find the products that are best suited for their skin type. However, some users have reported that the website can be slow at times.
Pricing and Value for Money
Glamglow products are quite expensive compared to other brands in the market. Prices range from $24 for a mini mask to $99 for a full-size jar of their famous Youthmud mask. However, many users believe that the products are worth the price due to their effectiveness and high-quality ingredients.
Alternatives
There are several alternative brands in the market that offer similar skincare products. Some popular alternatives are Lush, The Ordinary, and Drunk Elephant.
Customer Service
Glamglow's customer service team is responsive and helpful. The website has a live chat feature that allows users to chat with customer service representatives. The website also has a FAQs section that answers some of the common queries from customers.
Product Quality and Selection
Glamglow offers a wide range of skincare products for all skin types. The brand is known for its face masks, but it also offers cleansers, moisturizers, and serums. The products are free from harmful chemicals and are made with high-quality ingredients.
Website Usability
The website is well-designed and easy to navigate. The product pages are informative, and the website provides enough information on how to use the products. The website also has a skincare quiz that helps users to find the products that are best suited for their skin type.
Returns and Exchanges
Glamglow offers a 30-day return policy for all products purchased on their website. The products must be unopened and in their original packaging. The brand also offers free returns for products that are damaged or defective.
Promotions and Discounts
Glamglow offers promotions and discounts on their products from time to time. The brand also has a loyalty program that allows users to earn points on their purchases, which can be redeemed for discounts.
Reputation
Glamglow has a good reputation in the skincare industry. Many users have reported positive results after using their products. The brand is also cruelty-free and uses high-quality ingredients in their products.
Payment Options
Glamglow accepts payments through credit cards, PayPal, and Apple Pay. The brand also offers financing options through Klarna.
Loyalty Programs
Glamglow has a loyalty program called GlamRewards. Users can earn points on their purchases, which can be redeemed for discounts and free products.
Customer Reviews
Customer reviews on glamglow.com are generally positive. Many users have reported positive results after using their products. The website also has a review section for each product, which allows users to read reviews before purchasing.
Community Involvement
Glamglow is actively involved in the community and supports several charities. The brand has partnered with the National Breast Cancer Foundation, and they donate a portion of their profits to the organization.
Shipping and Costs
Glamglow offers free shipping on all orders within the US. The brand also offers international shipping, and the shipping cost varies based on the location. The brand also offers express shipping for an additional fee.
Overall, Glamglow is a reputable skincare brand that offers high-quality products. While their products may be expensive, many users believe that they are worth the price. The brand is also actively involved in the community and supports several charities.
Review Title: Placed an order for overnight shipping…
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Review Description: Placed an order for overnight shipping and paid $19 for the service. It had been 3 days with no movement. Called customer service which he was rude for no reason. I had to repeat several times that I just wanted a status. He finally answered and said it is in the warehouse, (which has been showing that for 3 days). I asked what does that mean and he goes IDK…. First and last time ordering from here.
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Reviewer Name: Sean P
Review Submission Date: 2022-02-10
Review Title: expensive but it works a lot of plastic!
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Review Description: I love the branding and the way the face masks looked but I do find them very overpriced compared to other companies! A lot of plastic packaging especially for masks that are £40! They do amazing things for your skin but as do products that are 10% of the price
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Reviewer Name: Nicole Nguyen Le
Review Submission Date: 2021-12-16
Review Title: Great product... If you ever get it shipped..
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Review Description: Great products, horrible customer service... and good luck getting your items.Still waiting on an order placed almost 3 weeks ago. Cannot get a response to 2 emails, 2phone calls after one hour hold times and even leaving name and number for call back, contact forms..etc.What's more upsetting is getting my email box spammed everyday with "free two day shipping" emails...when I still cannot get my initial order or any help.If you want a glamglow product, try ordering through Sephora. Do not order directly from Glamglow.
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Reviewer Name: Laura Newton
Review Submission Date: 2021-07-12
Review Title: I am very impressed with my Supermud…
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Review Description: I am very impressed with my Supermud clearing treatment, my pores looked much smaller after the first use. There was a query I had about an offer code but this was quickly resolved to my satisfaction. Will definitely be back for more!
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Reviewer Name: Rebecca Jennings
Review Submission Date: 2021-01-11
Review Title: Ordered and paid for three items and…
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Review Description: Ordered and paid for three items and they sent me 1!!! Don’t reply to emails. Don’t pick up the phone. Absolutely shocking service and wouldn’t buy from again. Can see I am going to have to get money back from my credit card company. Avoid avoid avoid
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Reviewer Name: L K
Review Submission Date: 2020-12-18
Review Title: Do not buy from this company
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Review Description: Do not buy from this company. Their customer service is beyond appalling. 3 weeks after an order, still chasing a response to 4 emails, calling their number - no one answers. Highly unrecommended and beyond unprofessional. No idea how a company like this have any business.
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Reviewer Name: Sofia Sheikh
Review Submission Date: 2020-12-13
Review Title: Do not waste your money!
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Review Description: After reading the reviews I spend so much money on some stupid masks and creams. My skin is gone worse after using the masks. Half of my item I never received and was charged for full items. The reviews are absolutely fake! Waste of money spending for something calls glamglow! Bad customer service never replies back. Once they have their money the don’t care about the rest!
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Reviewer Name: Lena Shrainer
Review Submission Date: 2020-12-07
Review Title: Terrible costumer service
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Review Description: Terrible costumer service! Spoke to Deny about my undelivered parcel, he couldn’t help at all. Raised a complaint, waiting for respond for 2 weeks. I believed that Estée Lauder got a good reputation, but don’t really care about their costumers.Will never ever buy any products under this company again.
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Reviewer Name: Mary James
Review Submission Date: 2020-08-26
Review Title: A bit too pricey for what you get...
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Review Description: A bit too pricey for what you get...
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Reviewer Name: Michael Clayson
Review Submission Date: 2020-06-14
Review Title: No Customer Service
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Review Description: Placed 2 Orders on the same day.1st order arrived in a week with a missing item. Contact Customer Service through website 2nd order was in warehouse for over 4 weeks. No response from customer service for 4 weeks Managed to speak to Ria on Facebook and she sorted everything out within a couple of days. Thank You Ria 10/10 Product ratings: 8/10 Customer service 5/10 Packaging 10/10 Delivery 2/10