Glassesusa Reviews

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273 Reviews

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In the Glasses Store category

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6% users rated Terrible
3% users rated Poor
5% users rated Average
26% users rated Very Good
59% users rated Excellent
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H heaven robinson
45 days ago

Unparalleled Customer Service and Communication at GlassesUSA.com

As a customer who placed an order on February 4th, I can confidently say that GlassesUSA.com goes above and beyond in ensuring a seamless and delightful shopping experience. Despite the order being placed only recently, the level of communication and service received has been outstanding. From prompt email notifications to informative updates, every step of the purchasing process was meticulously handled. Not only did GlassesUSA.com keep me informed every step of the way, but their customer service team was also readily available to address any queries or concerns I had. The efficient and friendly assistance provided truly sets them apart in terms of customer satisfaction. In a world where flawless communication and service are often lacking, GlassesUSA.com stands out as a beacon of excellence. I wholeheartedly recommend them to anyone in search of top-notch eyewear and unparalleled customer support. My experience has been nothing short of exceptional, and I look forward to continuing my shopping journey with them.
S Susan Davis
46 days ago

A Sight for Sore Eyes: GlassesUSA.com Review

As someone who values simplicity and efficiency, finding GlassesUSA.com was a game-changer. The user-friendly interface made browsing through their wide selection a breeze, offering not only convenience but also a seamless shopping experience. The high-quality glasses combined with their budget-friendly prices was a pleasant surprise, making it easy to find the perfect pair without breaking the bank. What truly stood out to me was their hassle-free returns and exchanges policy. It provided me with peace of mind, knowing that if the glasses didn't meet my expectations, I could easily remedy the situation. This level of customer service and satisfaction is truly commendable. I can confidently say that I am a satisfied customer of GlassesUSA.com. From start to finish, my experience with them has been nothing short of exceptional. I am now a proud owner of glasses that not only enhance my vision but also reflect my style. Thank you, GlassesUSA.com, for making the process of buying glasses enjoyable and stress-free.
R Rebecca
46 days ago

Unrivaled Selection, Affordable Pricing, Minimizing Annoyances

As a loyal customer of glassesusa.com, I can confidently say that their selection is truly unparalleled. The variety of frames available cater to every style and preference, making it a breeze to find the perfect pair. While I did find the pricing to be average, the live try-on feature helped me make an informed decision. One aspect that slightly detracted from my overall shopping experience was the constant barrage of marketing emails and texts. The coupon code juggling and relentless notifications felt like a minor inconvenience that distracted from the otherwise seamless browsing experience. Despite these minor annoyances, the quality of service and the extensive range of eyewear options have kept me coming back. GlassesUSA truly excels in providing a wide selection of frames at affordable prices, effectively balancing style and budget considerations.
S seefine
46 days ago

Transformed My Experience: Overcoming a Hurdle with GlassesUSA

My journey with GlassesUSA began with a hiccup - an error on my first prescription order. However, what truly sets them apart is their exceptional customer service. The process of returning the incorrect glasses was smooth, and the store credit plus coupons they provided made ordering my new pair seamless. Despite the initial setback, GlassesUSA proved themselves to be a company that not only rectifies mistakes but does so with generosity and efficiency. This level of care and dedication is what makes them stand out in the industry. I am now a loyal customer, not just because of the quality of their products, but because of the way they handled a challenging situation with such professionalism and grace. GlassesUSA has truly transformed my experience, and I would highly recommend them to anyone in need of eyewear.
C Carol N.
46 days ago

A Visionary Experience: GlassesUSA.com Redefines User-Friendly Shopping

Embarking on my quest for the perfect pair of glasses, I stumbled upon GlassesUSA.com – a digital oasis where user-friendliness intertwines seamlessly with an abundance of options. Navigating through the site felt like a breeze, with its intuitive layout and easy-to-use features, making my shopping experience a true delight. As I explored the vast array of styles and designs, I found myself spoilt for choice yet guided by the site's organized structure. The seamless process from browsing to checkout left me impressed, and my expectations were exceeded when my glasses arrived, each pair reflecting the quality and precision promised on the website. GlassesUSA.com is not just a website; it's a comprehensive eyewear haven where satisfaction is not just guaranteed but embraced. Thank you for redefining the online shopping experience and for being a beacon of excellence in the eyewear industry.
D Dustin Gervais
46 days ago

Superbowl Savings Galore: Unveiling the Ultimate Eyewear Gem

Diving into the realm of glassesusa.com was like discovering a hidden treasure trove of eyewear wonders. Their website's user-friendliness struck a chord right from the start, making my browsing experience a breeze. The diverse selection catered to my exact taste, effortlessly accommodating both my desired frames and preferred upgrades. What truly sealed the deal was the affordability factor – with prices that didn't break the bank, especially when coupled with a generous $100+ promo code. It was as if fate had aligned, rewarding my timing with unbeatable deals during Superbowl week. Glassesusa.com isn't just a site; it's a portal to eyewear paradise, where savings and style converge seamlessly.
N Naomi
47 days ago

Resolving Pricing and Sales Challenges: A Testimonial of Triumph

Navigating through the pricing and sales processes on glassesusa.com presented some initial challenges that left me feeling frustrated and confused. The issues with coupons and sales made the shopping experience less than ideal. Despite trying to seek assistance from the AI chatbot, my inquiries were left unanswered, adding to the mounting frustration. Seeking further support, I attempted to access live help, hoping for a more personalized solution to my concerns, only to find myself hitting a dead end. The lack of immediate assistance left me feeling stranded in a sea of uncertainty, unsure of how to proceed with my purchase. However, perseverance paid off as I persisted in finding a resolution to my pricing and sales woes. Through diligent research and tenacity, I was able to overcome the initial hurdles and make sense of the complex pricing structures and promotions. By carefully examining the available options and reaching out to the customer support team via email, I was able to gain clarity on the best deals and discounts available to me. In the end, what initially seemed like insurmountable obstacles transformed into opportunities for growth and learning. The challenges I faced along the way only served to highlight the dedication and commitment of the team at glassesusa.com in ensuring customer satisfaction. Through patience and persistence, I was able to navigate through the pricing and sales intricacies, emerging with a greater understanding and appreciation for the quality eyewear offered by the company. My journey with glassesusa.com may have started with frustration, but it ultimately led to a sense of achievement and fulfillment. The experience taught me valuable lessons in customer service and problem-solving, reinforcing the importance of perseverance and resilience in the face of challenges. As I reflect on my interactions with glassesusa.com, I am reminded of how every obstacle can be overcome with determination and a positive attitude. The pricing and sales issues may have been a test of patience, but they ultimately served as a catalyst for personal growth and empowerment. To anyone facing similar challenges, I encourage you to stay resilient and proactive in seeking solutions. With the right mindset and approach, even the most perplexing pricing and sales issues can be conquered, leading to a rewarding and satisfying shopping experience.
R Ross
47 days ago

Unparalleled Service at GlassesUSA: A Customer Delight

Embarking on my journey with GlassesUSA, my experience surpassed all expectations. Initially faced with a minor delay in production, I anticipated a standard resolution procedure. However, the lack of tangible contact with a representative left me disheartened. As days passed, my concern grew as my glasses lingered in production limbo. Yet, as I delved deeper into my exploration of their customer service avenues, a beacon of hope emerged. Through innovative online channels, I was able to navigate their platform with ease, opening a gateway to communication. The virtual chat support, though initially intimidating, became a valuable resource. Equipped with real-time updates and personalized assistance, I found solace in the team's dedication to provide clarity amidst the delay. Furthermore, as I uncovered the intricacies of their production process, a newfound understanding blossomed. The meticulous craftsmanship and attention to detail became evident, unveiling the care embedded within each pair of glasses crafted. The once frustrating delay transformed into a testament to their commitment to excellence. In retrospect, what began as a fleeting concern bloomed into a profound appreciation for GlassesUSA's unwavering dedication to customer satisfaction. This transformative experience not only provided me with a superior product but also granted me a glimpse into the unparalleled service ethos upheld by the team. To those seeking a harmonious blend of quality products and exceptional service, GlassesUSA stands as a beacon of excellence. Embrace the journey, for beyond the initial hiccup lies a world of unparalleled customer delights.
J JOE BOWLING
47 days ago

An Unforgettable Journey with GlassesUSA

As an 81-year-old navigating the world of online shopping for glasses on GlassesUSA, I was pleasantly surprised by the seamless experience from start to finish. The extensive selection of frames catered to my preferences, and the myriad of additional options made the process exciting and personalized. Despite having a few inquiries along the way, I was impressed by the prompt and efficient customer service. There was no frustrating wait times as I received quick and accurate assistance from a cheerful representative, adding a personal touch to my shopping journey. Reflecting on my experience, I am left with a sense of satisfaction and gratitude towards GlassesUSA. The ease of selection, coupled with exceptional customer support, has undoubtedly won me over as a loyal customer. Without a doubt, I will return for future purchases, knowing that my needs will be met efficiently and with a smile.
M Monica
47 days ago

Transforming My Look with Affordable Style: A GlassesUSA Review

As someone who takes great pride in their eyewear collection, discovering GlassesUSA was a game-changer. The selection available is not only extensive but also on point with the latest trends. The best part? The prices are incredibly reasonable, making it easy to experiment with different styles without breaking the bank. I've always been impressed by the regular promotions they offer, making it even more tempting to add a new pair to my collection. What truly sets GlassesUSA apart is their flexibility in payment options. Being able to use my FSA card for eyewear purchases is a massive convenience that I greatly appreciate. Thanks to GlassesUSA, I've been able to revamp my look effortlessly and affordably. The quality of their products combined with their stellar customer service has made me a loyal customer for life. If you're looking to elevate your eyewear game without emptying your wallet, GlassesUSA is the place to be!
S Sierra Bowman
47 days ago

A World of Possibilities

Embarking on my journey to find the perfect pair of glasses, I stumbled upon glassesusa.com. Initially overwhelmed by the sheer multitude of options available, I soon realized that this vast selection was a blessing in disguise. As a first-time glasses wearer, I found solace in the user-friendly interface that made my experience seamless and stress-free.
S sara butler
48 days ago

A Seamless Return Experience with GlassesUSA

Reflecting on my recent experience with GlassesUSA, I must say that their return process left a lasting impression. While it took a couple of days to initiate, once in motion, the return was both seamless and efficient. Returning my glasses was a breeze, and I found myself promptly navigating through their website to pick out a new pair. Initially, I had opted for progressives, hoping they would suit my needs. However, after giving them a try, I realized they weren't the perfect fit for me. Without any hassle, I returned to the familiar ground of regular distance glasses, and I couldn't be more satisfied with my decision. Thank you, GlassesUSA, for not only offering a hassle-free return process but also for understanding and accommodating my preferences. I am truly grateful for your excellent customer service and look forward to my continued patronage.
C Colton Combs
48 days ago

A Game-Changer for Safety Eyewear Needs

Embarking on my search for prescription safety glasses, I stumbled upon GlassesUSA, hoping for a seamless experience to cater to my occupational demands as a heavy diesel mechanic. The prospect of quality remained veiled until the arrival of the glasses. However, the ease of navigation on their site left an indelible impression on me. The user-friendly interface guided me effortlessly through the selection of safety glasses, instilling confidence in their services. Uploading my prescription directly onto the platform was a convenient feature that assured me of the accuracy of the lenses I would soon receive. As a meticulous professional, such attention to detail was truly a relief. Anticipating the rigorous nature of my work, I am eager to witness if these glasses will withstand the trials and tribulations of my daily routine. Nevertheless, the seamless user experience provided by GlassesUSA has already positioned them as a frontrunner in meeting my safety eyewear needs.
L Lynda Frank
49 days ago

A True Testament to Exceptional Customer Care and Integrity at GlassesUSA

Enthralled by the promise of an extra $25 off through a referral link, my excitement quickly turned to dismay when the discount failed to reflect at checkout on glassesusa.com. Despite the initial setback, I decided to proceed with my purchase, hopeful that the company would honor their word. To my delight and surprise, within a mere day, GlassesUSA went above and beyond my expectations. A notification promptly arrived, assuring me of a $25 refund soon to be credited back. Their swift response and proactive approach not only rectified the situation but also reaffirmed my faith in their commitment to customer satisfaction. In a world where promises often fall by the wayside, GlassesUSA demonstrated unwavering integrity and genuine care for their customers. This experience, rooted in trust and transparency, solidified my loyalty to their brand. Kudos to GlassesUSA for exemplifying exceptional customer service, setting a benchmark for excellence in the realm of online shopping.
G Guest
49 days ago

Seamless Experience with GlassesUSA: A Virtual Frame Try-On Nostalgia

As a longtime customer of GlassesUSA, I've always appreciated the user-friendly interface of their website. Navigating through their extensive collection of eyewear is not only easy but also enjoyable. However, my recent visit left me wistful for a feature I had grown fond of – the virtual frame try-on. Being able to virtually try on different frames in the past was incredibly convenient and fun. It helped me visualize how each pair would look on me before making a purchase. Unfortunately, this feature seemed to be missing during my latest shopping session, which was a bit disappointing. Despite this small setback, my overall experience with GlassesUSA remains positive. Their seamless ordering process, high-quality products, and excellent customer service continue to impress me. I look forward to future improvements on the website and hope to see the return of the virtual try-on feature soon. Thank you, GlassesUSA, for always striving to enhance the online eyewear shopping experience for your customers. Your commitment to innovation and customer satisfaction truly sets you apart in the industry.

Introduction

GlassesUSA.com is an online eyewear retailer that has been around since 2008. With a wide selection of glasses and lenses, the company aims to make it easier for people to buy affordable eyeglasses and sunglasses from the comfort of their own home.

Pros and Cons

Pros: affordable pricing, free shipping and returns, virtual try-on feature, wide selection of frames, lens options and add-ons, and deals and promotions. Cons: some customers have reported issues with delays in shipping, long wait times for customer service, and inconsistent quality.

User Experience

GlassesUSA.com's website is user-friendly and easy to navigate. The virtual try-on feature is convenient and adds a layer of confidence to the purchase, as customers can visualize how the glasses will look on their face. Customers can also filter their search based on frame style, color, material, and shape.

Pricing and Value for Money

GlassesUSA.com offers affordable pricing, with some frames starting at just $19. Additionally, the company frequently runs deals and promotions, such as BOGO (buy one get one), discounts on lenses, and free shipping.

Alternatives

Some popular alternatives to GlassesUSA.com include Warby Parker, Zenni Optical, and EyeBuyDirect.

Customer Service

While some customers have reported issues with long wait times and delayed responses, overall, GlassesUSA.com has a decent customer service team. Customers can contact the company via phone, email, or chat, and the company offers a 14-day money-back guarantee.

Product Quality and Selection

GlassesUSA.com offers a wide selection of frames, including top brands, with a range of lens options and add-ons such as anti-scratch and anti-reflective coatings. The quality of the products is generally good, although some customers have reported inconsistencies with the frames and lenses they have received.

Website Usability

The website is easy to navigate, with helpful filtering options, clear product descriptions, and a simple checkout process.

Returns and Exchanges

GlassesUSA.com offers a 14-day money-back guarantee, which allows customers to return or exchange their glasses for any reason. However, customers are responsible for shipping costs for returns and exchanges.

Promotions and Discounts

GlassesUSA.com offers a variety of deals and promotions, such as BOGO (buy one get one), discounts on lenses, and free shipping. The company also has a loyalty program, called Vision Care, which offers exclusive discounts and rewards.

Reputation

Overall, GlassesUSA.com has a good reputation, with mostly positive reviews from customers. The company has an A+ rating with the Better Business Bureau and has been featured in reputable publications such as Forbes and Business Insider.

Payment Options

GlassesUSA.com accepts a variety of payment options, including credit cards, PayPal, and Affirm financing.

Loyalty Programs

GlassesUSA.com has a loyalty program called Vision Care, which offers exclusive discounts and rewards to its members. Customers can earn points by making purchases and completing certain actions, such as writing reviews and referring friends.

Customer Reviews

Overall, the majority of customer reviews for GlassesUSA.com are positive, with many praising the affordability, selection, and convenience of the website. However, there are some negative reviews about shipping delays and inconsistencies in the quality of the products.

Community Involvement

There is not much information available about GlassesUSA.com's community involvement, although the company has sponsored some events and charities in the past.

Shipping and Costs

GlassesUSA.com offers free shipping and returns within the United States, although customers are responsible for shipping costs for returns and exchanges. The company also offers expedited shipping options for an additional fee.