Users Voice for Glassesusa

6% users rated Terrible
1% users rated Poor
6% users rated Average
11% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Glassesusa
Glassesusa Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.2 4.8 1.2 2.4 1.4 4.5
Oct 2022 4.6 4.3 1.3 2.6 1 4.7
Nov 2022 3.8 2.4 1.4 4 5 4.2
Dec 2022 5 5 5 5 2.2 5
Mar 2023 4.3 1.7 1.4 2.6 5 3.3
Line Chart for Rating of peer stores

glassesusa.com

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patpat.com

Detailed Glassesusa Review by

Introduction

GlassesUSA.com is an online eyewear retailer that has been around since 2008. With a wide selection of glasses and lenses, the company aims to make it easier for people to buy affordable eyeglasses and sunglasses from the comfort of their own home.

Pros and Cons

Pros: affordable pricing, free shipping and returns, virtual try-on feature, wide selection of frames, lens options and add-ons, and deals and promotions. Cons: some customers have reported issues with delays in shipping, long wait times for customer service, and inconsistent quality.

User Experience

GlassesUSA.com's website is user-friendly and easy to navigate. The virtual try-on feature is convenient and adds a layer of confidence to the purchase, as customers can visualize how the glasses will look on their face. Customers can also filter their search based on frame style, color, material, and shape.

Pricing and Value for Money

GlassesUSA.com offers affordable pricing, with some frames starting at just $19. Additionally, the company frequently runs deals and promotions, such as BOGO (buy one get one), discounts on lenses, and free shipping.

Alternatives

Some popular alternatives to GlassesUSA.com include Warby Parker, Zenni Optical, and EyeBuyDirect.

Customer Service

While some customers have reported issues with long wait times and delayed responses, overall, GlassesUSA.com has a decent customer service team. Customers can contact the company via phone, email, or chat, and the company offers a 14-day money-back guarantee.

Product Quality and Selection

GlassesUSA.com offers a wide selection of frames, including top brands, with a range of lens options and add-ons such as anti-scratch and anti-reflective coatings. The quality of the products is generally good, although some customers have reported inconsistencies with the frames and lenses they have received.

Website Usability

The website is easy to navigate, with helpful filtering options, clear product descriptions, and a simple checkout process.

Returns and Exchanges

GlassesUSA.com offers a 14-day money-back guarantee, which allows customers to return or exchange their glasses for any reason. However, customers are responsible for shipping costs for returns and exchanges.

Promotions and Discounts

GlassesUSA.com offers a variety of deals and promotions, such as BOGO (buy one get one), discounts on lenses, and free shipping. The company also has a loyalty program, called Vision Care, which offers exclusive discounts and rewards.

Reputation

Overall, GlassesUSA.com has a good reputation, with mostly positive reviews from customers. The company has an A+ rating with the Better Business Bureau and has been featured in reputable publications such as Forbes and Business Insider.

Payment Options

GlassesUSA.com accepts a variety of payment options, including credit cards, PayPal, and Affirm financing.

Loyalty Programs

GlassesUSA.com has a loyalty program called Vision Care, which offers exclusive discounts and rewards to its members. Customers can earn points by making purchases and completing certain actions, such as writing reviews and referring friends.

Customer Reviews

Overall, the majority of customer reviews for GlassesUSA.com are positive, with many praising the affordability, selection, and convenience of the website. However, there are some negative reviews about shipping delays and inconsistencies in the quality of the products.

Community Involvement

There is not much information available about GlassesUSA.com's community involvement, although the company has sponsored some events and charities in the past.

Shipping and Costs

GlassesUSA.com offers free shipping and returns within the United States, although customers are responsible for shipping costs for returns and exchanges. The company also offers expedited shipping options for an additional fee.

Glassesusa Recent User Reviews

User Rating

5 stars

72

4 stars

22

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Reviewer Name: Deb Woodustomer

Review Submission Date: 2022-12-15

Review Title: There are so many beautiful glasses it…
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Review Description: There are so many beautiful glasses it is hard to pick just one or two. I see more I will come back to order more pairs of computer glasses and I still need one to two pairs of sunglasses. I have always had a wonderful experience with this company, I highly recommend that if you have a problem, they will fix it.

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Reviewer Name: Laurie Wallace

Review Submission Date: 2022-12-15

Review Title: 60**
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Review Description: I like the fact that i can sit in my home and order my glasses. The variety of frames to choose from. The colors are a nice variety also.The different shapes are nice also.Thank you

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Reviewer Name: Teresa Wyatt

Review Submission Date: 2022-12-15

Review Title: I thought I had already ordered and…
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Review Description: I thought I had already ordered and paid and got an e-mail saying the glasses were still in my cart. I got back online, checked my paypal and tried again. Hopefully it went through now, only once.

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Reviewer Name: Danny Hal

Review Submission Date: 2022-12-15

Review Title: Easy, breezy, beautiful, Glasses for Meeee
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Review Description: already had a prescription from my doctor, but even through insurance, non-brand glasses cost me $300+. This was simple, easy, informative, and only half the cost for BRAND NAME glasses. including the extras like the special coating add on and whatnot. And they ship to my house where as my doctors office/insurance wants me to go pick up in person (WHY in this day and age?!?!). 10/10, will buy glasses here again when i inevitably lose this pair in a few months.

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Reviewer Name: shawn s marsteller

Review Submission Date: 2022-12-15

Review Title: Not enough stock
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Review Description: Not enough stock. My first choice became out of stock as I tried to check out. Less money for you, because it was a more $$ pair. I really am not crazy about the pair I had to choose but you do not have much stock. You need more mid and upper range frames.

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Reviewer Name: Josh

Review Submission Date: 2022-12-15

Review Title: Allow split payments please
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Review Description: Wish i was able to split the payment so i could have used the rest of my FSA card and pay the rest on another card. Because i couldn't do that i had to not get some features i wanted.

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Reviewer Name: Malinda Rodriguez

Review Submission Date: 2022-12-14

Review Title: They need to check the quality before…
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Review Description: They need to check the quality before shipping. I've ordered two designer glasses, one I kept, not realizing the lense was crooked and I passed the 14 day return policy. The second, I am sending back ASAP. Other than that, the ordering process is great and their prices are good for designer glasses.

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Reviewer Name: Bill Fritz

Review Submission Date: 2022-12-14

Review Title: I spoke to your customer service rep…
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Review Description: I spoke to your customer service rep last nigh and ended up getting very frustrated and decided not to get the glasses because it sounded like he did not know what he was talking about. This morning after receiving your email and looking things over I decided to get them. Phone call was not a good experience

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Reviewer Name: Blanche Monroe

Review Submission Date: 2022-12-14

Review Title: Stellar service!
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Review Description: This was my first experience with this company. It was very easy to order my glasses. Thank you Glasses USA for your easy to navigate website. I'm older and this was so smooth!B. Monroe

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Reviewer Name: Teron Sorensen

Review Submission Date: 2022-12-13

Review Title: You need to adjust your "Try on"…
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Review Description: You need to adjust your "Try on" feature because the visuals are not very accurate and you lure people in with coupons/discounts that are not valid at checkout. Seems deceptive to not show me what I'm getting or how much it will cost me.