Glassesusa User Reviews

Introduction

GlassesUSA.com is an online eyewear retailer that has been around since 2008. With a wide selection of glasses and lenses, the company aims to make it easier for people to buy affordable eyeglasses and sunglasses from the comfort of their own home.

Pros and Cons

Pros: affordable pricing, free shipping and returns, virtual try-on feature, wide selection of frames, lens options and add-ons, and deals and promotions. Cons: some customers have reported issues with delays in shipping, long wait times for customer service, and inconsistent quality.

User Experience

GlassesUSA.com's website is user-friendly and easy to navigate. The virtual try-on feature is convenient and adds a layer of confidence to the purchase, as customers can visualize how the glasses will look on their face. Customers can also filter their search based on frame style, color, material, and shape.

Pricing and Value for Money

GlassesUSA.com offers affordable pricing, with some frames starting at just $19. Additionally, the company frequently runs deals and promotions, such as BOGO (buy one get one), discounts on lenses, and free shipping.

Alternatives

Some popular alternatives to GlassesUSA.com include Warby Parker, Zenni Optical, and EyeBuyDirect.

Customer Service

While some customers have reported issues with long wait times and delayed responses, overall, GlassesUSA.com has a decent customer service team. Customers can contact the company via phone, email, or chat, and the company offers a 14-day money-back guarantee.

Product Quality and Selection

GlassesUSA.com offers a wide selection of frames, including top brands, with a range of lens options and add-ons such as anti-scratch and anti-reflective coatings. The quality of the products is generally good, although some customers have reported inconsistencies with the frames and lenses they have received.

Website Usability

The website is easy to navigate, with helpful filtering options, clear product descriptions, and a simple checkout process.

Returns and Exchanges

GlassesUSA.com offers a 14-day money-back guarantee, which allows customers to return or exchange their glasses for any reason. However, customers are responsible for shipping costs for returns and exchanges.

Promotions and Discounts

GlassesUSA.com offers a variety of deals and promotions, such as BOGO (buy one get one), discounts on lenses, and free shipping. The company also has a loyalty program, called Vision Care, which offers exclusive discounts and rewards.

Reputation

Overall, GlassesUSA.com has a good reputation, with mostly positive reviews from customers. The company has an A+ rating with the Better Business Bureau and has been featured in reputable publications such as Forbes and Business Insider.

Payment Options

GlassesUSA.com accepts a variety of payment options, including credit cards, PayPal, and Affirm financing.

Loyalty Programs

GlassesUSA.com has a loyalty program called Vision Care, which offers exclusive discounts and rewards to its members. Customers can earn points by making purchases and completing certain actions, such as writing reviews and referring friends.

Customer Reviews

Overall, the majority of customer reviews for GlassesUSA.com are positive, with many praising the affordability, selection, and convenience of the website. However, there are some negative reviews about shipping delays and inconsistencies in the quality of the products.

Community Involvement

There is not much information available about GlassesUSA.com's community involvement, although the company has sponsored some events and charities in the past.

Shipping and Costs

GlassesUSA.com offers free shipping and returns within the United States, although customers are responsible for shipping costs for returns and exchanges. The company also offers expedited shipping options for an additional fee.