Glasswells Reviews

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40 Reviews

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In the Furniture Store category

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C Consumer
74 days ago

A Genuine Testimonial of Experiencing Unwavering Disappointment with…

Upon reflecting on my recent encounter with, I feel compelled to share my genuine sentiments. My interaction with the Ipswich store regarding the Stag Crompton wardrobes has left me utterly disheartened. Despite waiting patiently for over a year for delivery, the wardrobes arrived with manufacturing faults and shipping damage. Even after having paint scuffs rectified, the ordeal was far from over. I initially chose Glasswells over larger chains due to their perceived reputation as a small, family-run business. Sadly, my expectations were shattered as I faced substandard service and poor-quality furniture with little to no accountability. The premium price tag attached to these wardrobes further accentuated my disappointment. The supposed solid oak material turned out to be poorly painted MDF panels, manufactured and shipped from Lithuania under a British guise. The emotional toll of this experience cannot be overstated. Glasswells' dismissive attitude towards rectifying these issues and their misleading marketing tactics only added insult to injury. Their claims of manufacturing faults being detectable within a few weeks rang hollow, exacerbating my frustration. Despite an initial offer of a £500 goodwill gesture as compensation for the inconvenience caused during the delivery, the fundamental issue of faulty goods remained unaddressed. The lack of accountability and moral integrity exhibited by Glasswells has left me with no choice but to seek legal recourse if my concerns are not resolved promptly. The demeaning tone of their emails further underlined their disregard for customer satisfaction. In hindsight, I regret not opting for a more reliable option like Ikea. The disheartening experience with Glasswells serves as a cautionary tale for potential customers. Their flawed products and lackluster customer service should not be overlooked or excused. As a consumer, I implore others to think twice before investing their hard-earned money in a company that fails to uphold basic standards of quality and integrity.
J James Wright
75 days ago

Exceptional Service and Swift Delivery: A Customer’s Delight

Diving into my recent encounter with Glasswells, I am beyond thrilled to share my delightful experience. Navigating through their website was a breeze, and their attention to detail truly stood out. As I set out to purchase curtain lining, I found their ordering process to be smooth, with a slight twist. Admittedly, I had to pause and read through the instructions on how to adjust the quantity correctly. Adding the item once and then fine-tuning the quantity in the checkout proved to be a simple yet crucial step that enhanced the shopping experience. Placing my order on a Thursday evening, I eagerly awaited its arrival. To my surprise and utmost satisfaction, the items landed on my doorstep promptly on Monday morning, with the courier from APC making an exceptionally early delivery. This punctuality not only impressed me but also reflected Glasswells' commitment to customer satisfaction. My heart brims with contentment, knowing that I can rely on Glasswells for both quality products and impeccable service. This seamless transaction has undoubtedly earned them a loyal customer in me. Looking ahead, I am eager to embark on future purchasing journeys with Glasswells, confident in the exceptional service that awaits.
C Clare
79 days ago

Delighted with the Quality and Timely Arrival

I can't express how thrilled I am with my purchase from The duvet cover and pillow cases exceeded my expectations in terms of quality and style. They added an elegant touch to my bedroom and have significantly enhanced my sleep experience. What's more, the items arrived promptly and were reasonably priced, making it a standout deal compared to other retailers. I highly recommend Glasswells to anyone in search of top-notch home essentials.
B Barbara Spence
79 days ago

Phenomenal Customer Care Experience at Glasswells

My encounter with left a lasting impression on me, specifically due to their exceptional customer service. Despite the disappointing news that the item I was after was no longer in stock, the kindness and professionalism exhibited by their team truly stood out. I appreciated the effort they put into assisting me, going above and beyond to find suitable alternatives and ensuring I left satisfied. Their genuine concern for my needs and their willingness to help, even in a difficult situation, speaks volumes about the dedication and values of Glasswells. I wholeheartedly recommend their services to anyone seeking not only quality products but also a top-notch customer experience. Kudos to Glasswells for setting the bar high in customer care!
D David Jones
85 days ago

Exemplary Customer Care and Swift Shipping – A Seamless Experience

Allow me to share my delightful experience with Their customer service team is not only helpful but goes above and beyond to assist with any queries or concerns. What truly blew me away was the quick shipping - my order arrived sooner than expected, thanks to their efficient process. The packaging was impeccable, ensuring that my items were well-protected during transit. I am thoroughly impressed and will definitely be a returning customer. Kudos to the team for providing such top-notch service!
J John and Ann
86 days ago

From Dreams to Reality: A Testament to Glasswells’ Exceptional Service

Embarking on a journey to revamp my living space led me to, where I found more than just a retailer but a partner in my quest for home perfection. Their extensive range of bedding and curtains not only catered to my needs but exceeded my expectations in quality and style. What truly set Glasswells apart was their dedicated staff, who went above and beyond to ensure I found the perfect pieces for my home. Their insightful suggestions and guidance transformed my vague ideas into a cohesive and stunning reality. From start to finish, the service I received was impeccable. The seamless experience of browsing their website, placing my order, and receiving it promptly showcased their commitment to customer satisfaction. Undoubtedly, my experience with Glasswells was not just good; it was exceptional. I am grateful for their outstanding service that turned my home decor dreams into a tangible, beautiful reality.
88 days ago

A Flooring Masterpiece: Luxury Vinyl Tiles Transforming Our Hallway

Embarking on a journey to revamp our hallway, we stumbled upon Glasswells and were instantly captivated by their collection of luxury vinyl flooring. Our experience transcended mere satisfaction as we were met with stellar service right from our initial visit to the Ipswich store. It was there that we had the pleasure of meeting Jon Edward's, a true expert in his field. His professionalism shone through as he guided us through the myriad of options, ensuring we made the perfect choice for our home. The pinnacle of our experience was the skilled craftsmanship of Steve, the flooring fitter who brought our vision to life. With unwavering dedication and a keen eye for detail, Steve transformed our hallway into a masterpiece, leaving us in awe of the impeccable results. Every step of the installation process was executed with precision, exceeding our expectations and fulfilling our every requirement. We are immensely grateful to the entire team at Glasswells for their exceptional service that went above and beyond. Our heartfelt thanks extend to Jon Edward's for his invaluable advice and expertise, and to Steve for his outstanding workmanship. Our hallway has been truly transformed, thanks to the dedication and craftsmanship of these talented individuals. A resounding recommendation for Glasswells and their remarkable team.
J Jean Bowen
92 days ago

Unforgettable Home Oasis: My Glasswells Experience

Embarking on a journey to revamp my living space, I stumbled upon, and my life has been forever changed. This retailer is not just a store; it's a sanctuary for families seeking affordable quality and unrivaled customer service. Over the years, I've entrusted Glasswells with numerous purchases, and each time, they have exceeded my expectations. From furniture to homeware, every item exudes excellence and craftsmanship. My recent purchase was no exception; it seamlessly blended with my existing decor, elevating the ambiance of my home to new heights. What sets Glasswells apart is not just their products but also the personalized shopping experience they offer. Their attentive staff guided me through my purchase, ensuring that I found exactly what I needed. It's rare to find a retailer that not only values your patronage but also values you as a person. Therefore, if you're seeking a one-stop destination for all your home needs, look no further than Glasswells. It's not just a store; it's a haven where quality meets affordability, and customer satisfaction is not just a goal but a guarantee. Trust me; once you experience Glasswells, you'll never look back.
B Bex
93 days ago

Exquisite Finds, A Few Hiccups

Allow me to share my experience with – a treasure trove of lovely products. As I explored their collection, I was mesmerized by the exquisite finds that filled my cart, each item promising to bring joy to its recipient. However, upon receiving my order, I encountered a small hiccup – the price labels had left a sticky residue on some of the items. While this tarnished the gift-giving experience slightly, the quick delivery service swiftly made up for it. Despite this minor inconvenience, I must commend Glasswells for curating such a delightful range of products that truly stand out. The quality and beauty of their offerings are unparalleled, making each purchase a special treat. I look forward to indulging in their products again, albeit with a gentle reminder to check for remnants of price labels next time. In conclusion, Glasswells’ lovely products may have left a temporary mark, but the lasting impression of their craftsmanship and prompt service shines brightly.
J John Guest
93 days ago

Exquisite Elegance Found: A Genuine Review of

Embarking on a quest to find the perfect paperweight, I stumbled upon, enticed by their promises of swift deliveries. As I eagerly awaited my parcel, I couldn't contain my excitement. However, upon its arrival, a tinge of disappointment crept in as I noticed the box housing my new treasure seemed a bit weathered, almost as if it had a history of its own. Despite this minor setback, the paperweight itself exuded a sense of timeless elegance. Its intricate design and delicate craftsmanship left me in awe, serving as a reminder that true beauty lies in imperfection. While the box may have been lackluster, the essence of the paperweight transcended any minor flaws, turning this purchase into a tale of unexpected charm and sophistication. Thank you,, for providing me with a piece that not only holds down papers but also lifts up spirits with its allure.
T Tara
96 days ago

A Tailored Journey with Glasswells: A True Home Oasis

Let me take you through my extraordinary experience with Glasswells. When revamping my kitchen/dining room, I turned to Glasswells in Bury St Edmunds for made-to-measure curtains. The icing on the cake was when a kind assistant suggested having Annie personally visit for measurements and fabric samples – a service I didn't know they offered. Annie's visit was a game-changer. With meticulous measurements and insightful advice on color palettes and designs, she went above and beyond. She didn't stop there; she scouted for additional patterns that aligned with my taste, ensuring a seamless finish to my order. While there, I also explored their sales and January promotions and decided to invest in a new bed and mattress. With years since my last bed purchase, I was clueless, but Alex's expertise shone through. His helpful guidance coupled with a no-pressure approach made the selection process a breeze. Annie and Alex's professionalism, knowledge, and genuine assistance truly elevated my experience. Glasswells showcased impeccable customer service, making my journey a delight. Now eagerly awaiting my bespoke curtains and perfect bed setup, Glasswells has become my go-to for all things home. Experience the magic of Glasswells – where every detail is tailored to perfection.
M Michael Johnson
97 days ago

A Gem Unearthed: Reveling in Exceptional Service!

Embarking on my journey with was akin to finding a hidden treasure trove. Enthralled by their diverse selection, I eagerly ordered a picture, only to face a slight hiccup in its delivery. However, the exceptional customer service team swiftly intervened, offering me multiple commendable solutions. Instead of settling for a mere refund, they went above and beyond to ensure my satisfaction by arranging a personalized delivery option at a minimal cost. The meticulous care and dedication exhibited by truly set them apart in the realm of online shopping. Not only did they salvage my shopping experience, but they also won my trust and loyalty by showcasing a level of commitment rarely seen in today's fast-paced world. Their willingness to accommodate my needs with grace and efficiency exemplifies the epitome of outstanding service. In a world flooded with mediocrity, shines as a beacon of excellence. I wholeheartedly recommend their services to anyone seeking not just products, but an entire experience brimming with professionalism, empathy, and unparalleled quality. Thank you,, for restoring my faith in online retailers and for redefining the standards of customer satisfaction.
S S. Duncan
104 days ago

An Unforgettable Journey to Finding the Perfect Curtains

Embarking on a quest to find the ideal curtains, I stumbled upon, where dreams turned into reality. After tirelessly searching for the curtains of my dreams, fate intervened through a leaflet that landed on my doorstep, showcasing a mesmerizing 50% discount. Without hesitation, I placed my order online, eagerly awaiting its arrival. Two days later, the moment of truth arrived as I picked up my long-awaited curtains. Despite my forgetfulness in utilizing a £10 discount, the exemplary customer service team at Glasswells went above and beyond to ensure my satisfaction by honoring the discount in-store. Their professionalism, combined with unwavering politeness and assistance, left a lasting impression on me. Gratitude fills my heart as I gaze at the perfect curtains adorning my windows, transforming my living space into a sanctuary of comfort and style. Thank you, Glasswells, for not only fulfilling my wishes but exceeding them with your exceptional service and impeccable products.
C Claire
105 days ago

Outstanding Service and Expert Guidance

I can't help but share my exceptional experience at, particularly at the Bury store. Not only did we enjoy a delightful lunch at the cafe, but we also received top-notch assistance in finding the ideal dining set. Nigel's dedication and expertise made our selection process a breeze, especially considering our space constraints. His patience and valuable insights were truly commendable, leaving us eagerly awaiting the delivery of our perfect set. Thank you for the unforgettable service!
N Nicola Fears
115 days ago

Transformed My Space: A Rug Worth Reordering!

My experience with Glasswells was nothing short of amazing. Despite the less-than-impressive website photos, I took a leap of faith and ordered the rug I had previously owned. The moment I unrolled it in my living room, I was speechless. The rug completely transformed the space, adding a touch of elegance and style that was unmatched. What truly impressed me was not just the quality of the rug but also the swift delivery service. Within days, my new rug had arrived, ready to breathe new life into my home. Thank you, Glasswells, for exceeding my expectations and providing a flawless shopping experience. I will definitely be a returning customer for all my home decor needs!

Introduction: is a renowned furniture and home accessories retailer established in the UK. With a rich heritage dating back to 1946, Glasswells has earned a reputation for providing high-quality products and excellent customer service. This comprehensive review will delve into various aspects of the website, including user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and associated costs.

Pros and Cons:

  • Pros:
  • Wide range of furniture and home accessories available
  • High-quality products
  • Excellent customer service
  • Responsive and user-friendly website
  • Reasonable pricing
  • Cons:
  • Limited information on loyalty programs
  • Some products may have longer delivery times

User Experience: offers a seamless user experience with its intuitive website design. The well-organized navigation and search functions make it easy for users to find specific furniture items or explore different categories. The website's responsive design ensures a smooth browsing experience across various devices. The product pages provide detailed descriptions, images, and customer reviews, aiding users in making informed purchasing decisions. Overall, Glasswells prioritizes user convenience and strives to provide a pleasant shopping experience.

Pricing and Value for Money:

Glasswells offers a wide range of furniture options at competitive prices. The pricing is transparent, and customers can easily compare different products based on their budgets and preferences. The excellent value for money comes from the combination of quality craftsmanship and reasonable prices. Glasswells periodically offers promotions and discounts, allowing customers to save even more on their purchases.

Customer Service:

Glasswells prides itself on providing exceptional customer service. Their friendly and knowledgeable staff is readily available to assist customers with any queries or concerns. Whether it's via phone, email, or live chat, Glasswells ensures prompt and helpful responses. Additionally, the company maintains a comprehensive FAQ section on their website, addressing common customer questions and concerns.

Product Quality and Selection:

Glasswells offers a vast selection of furniture and home accessories from well-known brands, ensuring high-quality products. The curated collection caters to various styles and budgets, allowing customers to find the perfect fit for their homes. Each product undergoes thorough quality checks to ensure durability and longevity. Glasswells' commitment to offering reputable brands and superior quality is evident in their product range.

Website Usability: boasts a user-friendly website with a clean and visually appealing layout. The intuitive navigation allows customers to effortlessly browse through different categories and subcategories. The search function is efficient, making it simple to find specific items. Moreover, the website loads quickly, ensuring a seamless shopping experience. Glasswells has implemented robust security measures, guaranteeing a safe and secure environment for online transactions.

Returns and Exchanges:

Glasswells has a well-defined returns and exchanges policy to facilitate customer satisfaction. If any issues arise with a product, customers can contact the dedicated support team within a specified timeframe for assistance. Glasswells ensures a hassle-free return or exchange process by promptly addressing concerns and providing suitable solutions. It is important to review the specific details of their policy on the website for complete information.

Promotions and Discounts:

Glasswells regularly provides promotions and discounts on selected products, allowing customers to enjoy significant savings. These promotions are prominently displayed on the website and are often tied to specific seasonal events or clearance sales. By availing these offers, customers can enhance their value for money while purchasing top-quality furniture and home accessories.


Glasswells has established itself as a reputable retailer with a long-standing presence in the industry. With over seven decades of operational excellence, they have garnered a loyal customer base. Glasswells consistently maintains their commitment to quality, customer satisfaction, and an extensive range of products. Their trusted reputation speaks volumes about their expertise and dedication to providing exceptional service to every customer.

Payment Options:

Glasswells offers a variety of secure payment options to cater to customer preferences. Alongside traditional methods like credit and debit cards, they also provide alternative payment methods such as PayPal. The multiple payment options ensure convenience and flexibility for customers during the checkout process.

Loyalty Programs:

Glasswells has a loyalty program, whereby customers can accumulate points on their purchases to enjoy special rewards and exclusive offers. However, detailed information about the program and its benefits may be limited on the website. Customers are encouraged to reach out to Glasswells' customer service for more comprehensive information regarding their loyalty program.

Customer Reviews:

Glasswells values customer feedback and actively encourages users to share their experiences through reviews. This allows prospective customers to gain insights into product quality, customer service, and overall satisfaction levels. The transparency of customer reviews contributes to the trustworthiness and authenticity of Glasswells as a retailer.

Community Involvement:

Glasswells actively participates in community initiatives and supports charitable organizations. They believe in giving back to society and contributing to the welfare of the local community. Through their community involvement, Glasswells portrays a socially responsible image, further enhancing their reputation as a trusted and caring brand.

Shipping and Costs:

Glasswells offers reliable and efficient shipping services for their products. The specific delivery options, charges, and estimated delivery times vary depending on the customer's location and the product(s) ordered. Glasswells strives to provide accurate delivery estimates and keeps customers informed about the progress of their orders. It is advisable for customers to review the shipping information provided on the website or contact customer service for further details relevant to their specific orders.

Conclusion: stands out as a reputed furniture and home accessories retailer, offering a wide range of high-quality products and exceptional customer service. The user-friendly website design, competitive pricing, excellent value for money, and emphasis on customer satisfaction make Glasswells a trusted choice for individuals seeking to enhance their living spaces. Their commitment to product quality, community involvement, and overall customer experience solidifies their position as an authoritative and trustworthy brand in the industry.