Users Voice for Glasswire

19% users rated Terrible
6% users rated Poor
2% users rated Average
4% users rated Very Good
69% users rated Excellent
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Glasswire Overall rating
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Quality

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Review article published on: 27 Apr 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jun 2022 4 4.8 5 5 4.9 4
Jul 2022 5 4.6 1.4 3.9 4.5 5
Aug 2022 5 4.3 5 4 4.3 3.7
Sep 2022 5 4.5 5 4.4 4.8 2.4
Mar 2023 1 4.7 1 4.6 4.2 2.6
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Detailed Glasswire Review by

Introduction

GlassWire is a cybersecurity company offering software solutions for personal and enterprise use. Their flagship product, GlassWire Firewall, is a network monitoring and security tool designed to detect, manage, and block threats in real-time. The company aims to help users protect their data and privacy, and improve their network performance.

Pros and Cons

Pros:
  • Easy-to-use interface
  • Real-time threat detection and protection
  • Network usage monitoring and tracking
  • Ability to block suspicious apps and processes
  • Provides detailed reports and alerts
  • Works with multiple operating systems
Cons:
  • Can slow down network speed
  • Does not provide antivirus protection
  • No mobile app
  • Limited customization options

User Experience

GlassWire Firewall offers a user-friendly interface with visual and graphic displays of network activity, usage, and threats. The software provides detailed information about each connection, app, process, and host. The alerts and reports are customizable, and the software allows users to create custom profiles and rules. The only downside is that it may consume system resources and slow down internet speed.

Pricing and Value for Money

GlassWire offers three pricing plans: Basic, Pro, and Elite. The Basic plan is free, and it includes basic features such as firewall monitoring, usage tracking, and alerts. The Pro plan costs $39 per year and adds advanced features such as stealth mode, webcam and microphone detection, and multiple remote connections. The Elite plan costs $99 per year and includes all the Pro features plus the ability to monitor unlimited remote devices and access to an enterprise-level firewall.

Alternatives

There are many alternatives to GlassWire, including Norton Security, McAfee, Kaspersky, and Avast. Each offers similar features but with different pricing and performance levels.

Customer Service

GlassWire offers customer support via email, forums, and social media. The company also provides a knowledge base with articles and tutorials on how to use the software. The response time is fast, and the staff is knowledgeable and helpful.

Product Quality and Selection

GlassWire Firewall is a high-quality product that provides real-time protection, monitoring, and control over network activity. The software is compatible with Windows, MacOS, and Android operating systems. There is only one product available, but it covers most of the network security needs.

Website Usability

The GlassWire website is easy to navigate and provides clear information about the products, pricing, and features. The design is modern and visually appealing, with useful screenshots and video tutorials. The checkout process is simple and secure, with multiple payment options available.

Returns and Exchanges

GlassWire offers a 30-day money-back guarantee for all its plans, no questions asked. The company also provides a free trial period for the Pro and Elite plans.

Promotions and Discounts

GlassWire occasionally offers promotions and discounts, especially during holiday sales. The best way to stay updated is to subscribe to the company's newsletter and follow its social media channels.

Reputation

GlassWire has a good reputation in the industry, with positive reviews and ratings from experts and customers. The software is considered reliable, effective, and easy to use, with low false-positive rates and high accuracy.

Payment Options

GlassWire accepts multiple payment options, including major credit cards, PayPal, and wire transfers. The checkout process is secure and encrypted, ensuring the safety of personal and financial information.

Loyalty Programs

GlassWire does not offer a loyalty program or rewards system for its customers at this time.

Customer Reviews

GlassWire has overwhelmingly positive customer reviews on Trustpilot, Capterra, and other review sites. Users praise the software's ease of use, real-time protection, and detailed monitoring capabilities.

Community Involvement

GlassWire is involved in the cybersecurity community, providing blog articles, webinars, and presentations on best practices and emerging threats. The company also sponsors events and supports non-profit organizations that promote cybersecurity awareness and education.

Shipping and Costs

Since GlassWire is a software-based product, there are no shipping costs, and the delivery is instant. The price includes all updates and upgrades, with no hidden fees or charges.

Glasswire Recent User Reviews

User Rating

5 stars

16

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Reviewer Name: acp

Review Submission Date: 2022-08-15

Review Title: Purchased a "lifetime" license a few…
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Review Description: Purchased a "lifetime" license a few months back on Steam. Changed PC, cannot activate the software on new PC. That's not how Steam works, and that's not how lifetime works as it wasn't "one install only". Yes, on one machine only. Support isn't responding. Not directly, not on Steam, not on Twitter. I think the company is bankrupt, or if they are not yet, they soon will be with that kind of support. I'll see when the payment was, and if I can get it back via PayPal.

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Reviewer Name: Mat

Review Submission Date: 2021-10-10

Review Title: Spams me with ads for a sale that has ended
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Review Description: It does monitor my network traffic, but it also constantly spams me with ads to upgrade my subscription. I only run windows on one PC, so the other options are pointless, but it keeps telling me there's a seasonal sale on and to "Upgrade". That's bad enough, but if you click on the link it says the sale has ended. Utter shambles, it wont get renewed.

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Reviewer Name: Mat

Review Submission Date: 2021-10-10

Review Title: Spams me with ads for a sale that has ended
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Review Description: It does monitor my network traffic, but it also constantly spams me with ads to upgrade my subscription. I only run windows on one PC, so the other options are pointless, but it keeps telling me there's a seasonal sale on and to "Upgrade". That's bad enough, but if you click on the link it says the sale has ended. Utter shambles, it wont get renewed.

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Reviewer Name: Dazza

Review Submission Date: 2021-07-15

Review Title: They charged me twice for the…
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Review Description: They charged me twice for the subscription renewal!! When my first year was up they charged me twice for it. After I complained they just refunded me and cancelled my subscription. No apology for charging me twice, and no refund of the international credit card fees, and just useless customer service. I would *never* give these people permission to charge my credit card again, so be warned if you think about subscribing to GlassWire. On reflection, it's not such a great piece of software and expensive.

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Reviewer Name: Dazza

Review Submission Date: 2021-07-15

Review Title: They charged me twice for the…
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Review Description: They charged me twice for the subscription renewal!! When my first year was up they charged me twice for it. After I complained they just refunded me and cancelled my subscription. No apology for charging me twice, and no refund of the international credit card fees, and just useless customer service. I would *never* give these people permission to charge my credit card again, so be warned if you think about subscribing to GlassWire. On reflection, it's not such a great piece of software and expensive.

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Reviewer Name: Naughty G

Review Submission Date: 2020-11-11

Review Title: Found malware my antivirus missed.
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Review Description: Found malware my antivirus missed.My PC was super slow on zoom meetings for my school. I used GlassWire then turned on its virustotal scan option and I found malware that my antivirus could not see for some reason.I then removed it and now my meetings are fast again. The malware was called

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Reviewer Name: Naughty G

Review Submission Date: 2020-11-11

Review Title: Found malware my antivirus missed.
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Review Description: Found malware my antivirus missed.My PC was super slow on zoom meetings for my school. I used GlassWire then turned on its virustotal scan option and I found malware that my antivirus could not see for some reason.I then removed it and now my meetings are fast again. The malware was called

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Reviewer Name: BurningRubb3r

Review Submission Date: 2020-11-09

Review Title: Too expensive.
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Review Description: Given that the paid version of the app really only adds a firewall (the rest of the features are almost fully useless) it just waaaay too expensive. Paying 40 bucks a year for a subscription to a firewall that doesn't even block most of the ransomware.There are companies that sell similar features (even more) for the same price.

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Reviewer Name: BurningRubb3r

Review Submission Date: 2020-11-09

Review Title: Too expensive.
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Review Description: Given that the paid version of the app really only adds a firewall (the rest of the features are almost fully useless) it just waaaay too expensive. Paying 40 bucks a year for a subscription to a firewall that doesn't even block most of the ransomware.There are companies that sell similar features (even more) for the same price.

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Reviewer Name: Passerby

Review Submission Date: 2020-10-22

Review Title: very good product
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Review Description: very good product, I only use it to check bandwidth usage, it has some issues with slow computers, taking 100% CPU usage and overheating my i3 10th gen laptop so had to uninstall it on that device.working perfectly fine in my PC

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