Users Voice for Glossybox

22% users rated Terrible
3% users rated Poor
3% users rated Average
2% users rated Very Good
70% users rated Excellent
Pie Chart Review Representation for Glossybox
Glossybox Overall rating
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User Interface
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Review article published on: 25 Nov 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.1 1.8 1.7 2.3 4.4 1.4
Oct 2022 4.4 2.8 1 3.6 4.6 1
Nov 2022 4 2 5 5 4.2 5
Dec 2022 5 5 1.3 1.8 5 2.2
Mar 2023 2.4 5 5 5 3.6 5
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Detailed Glossybox Review by

Introduction

Glossybox.co.uk is a beauty subscription service that delivers a personalized selection of beauty products to its subscribers every month. The company was founded in 2011 and has since gained a reputation for its high-quality beauty products and excellent customer service.

Pros and Cons

Pros:
  • Each box contains a curated selection of premium beauty products
  • Personalization feature allows customers to customize their boxes based on their preferences
  • Reasonably priced subscription rates
  • Excellent customer service
Cons:
  • Some customers have reported receiving duplicate products in their boxes
  • Selection can be hit or miss depending on personal preferences

User Experience

Glossybox.co.uk is designed with the user in mind. The website is easy to navigate, and the subscription process is straightforward. Customers can easily update their preferences and see what products are coming in their next box.

Pricing and Value for Money

The cost of a Glossybox subscription starts at £10 per month. While this might seem a bit steep, the value you receive in return is impressive. Each box contains at least five premium beauty samples that have a retail value of around £50.

Alternatives

Some popular alternatives to Glossybox include Birchbox, LookFantastic, and Cohorted. Each of these services offers a slightly different selection of beauty products, so it's worth doing your research to find the one that best suits your preferences.

Customer Service

Glossybox is known for its excellent customer service. The company has a dedicated support team that is available to answer any questions or concerns you might have. Customers can also easily manage their account and subscriptions online.

Product Quality and Selection

The quality of the products included in each Glossybox is impressive. The company partners with top beauty brands to deliver a curated selection of high-end samples each month. While the selection can be hit or miss depending on individual preferences, the company does an excellent job of tailoring each box to its subscribers.

Website Usability

The Glossybox website is easy to navigate, with a clear and concise layout. Customers can easily manage their account, update their preferences, and view their subscription status. The website also features a blog section that offers beauty tutorials and product reviews.

Returns and Exchanges

Glossybox has a flexible return and exchange policy. If you're not satisfied with a product included in your box, you can easily return it for a refund or exchange. The company also offers free shipping on all returns.

Promotions and Discounts

Glossybox offers various promotions and discounts throughout the year. Customers can often find discounts on their first box or savings on quarterly or annual subscriptions.

Reputation

Glossybox has an excellent reputation in the beauty industry. The company has won several awards for its exceptional service and high-quality products. Customers praise the company for its personalized approach and commitment to customer satisfaction.

Payment Options

Glossybox accepts several payment options, including credit and debit cards, PayPal, and Apple Pay. Customers can easily update their payment information through their account dashboard.

Loyalty Programs

Glossybox offers a loyalty program that rewards subscribers for referring friends and family to the service. Customers can earn points that can be redeemed for free boxes or discounts on future subscriptions.

Customer Reviews

Customer reviews of Glossybox are generally positive. Customers praise the company for its high-quality products and excellent customer service. Some customers have reported issues with duplicate or low-quality products, but the company has been quick to resolve these concerns.

Community Involvement

Glossybox is actively involved in the beauty community. The company partners with beauty bloggers and influencers to create content and promotions that resonate with its audience. The company also hosts events and contests to engage with its customers.

Shipping and Costs

Glossybox offers free shipping on all boxes within the UK. The company also offers international shipping to several countries, with prices starting at £3.25 per box. Boxes are typically shipped towards the end of the month, with delivery taking 3-5 business days from dispatch.

Conclusion

Overall, Glossybox.co.uk is an excellent choice for beauty enthusiasts looking for a personalized, high-quality selection of beauty products. While the selection can be hit or miss depending on individual preferences, the company's commitment to customer service and satisfaction is impressive. With reasonable subscription rates and flexible return policies, Glossybox offers excellent value for money.

Glossybox Recent User Reviews

User Rating

5 stars

85

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Reviewer Name: A non Facebook user

Review Submission Date: 2022-12-15

Review Title: Been asked to review immediately
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Review Description: Been asked to review immediately after placing my order. I have no idea what is in my box as ive only just placed the order and have no idea about payments delivery or product sizes

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Reviewer Name: Lisa Kirk

Review Submission Date: 2022-12-14

Review Title: Resolved issue
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Review Description: The person I spoke to was able to conclude everything we discussed. Unfortunately, there was an issue with two of the boxes I ordered not being sent, but Amreen was able to explain they were out of stock and cancel both orders. Not happy that they were out of stock, as I ordered them in good time, but it was resolved fairly quickly.

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Reviewer Name: Cathryn Jones

Review Submission Date: 2022-12-14

Review Title: we have not received our glossy box and…
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Review Description: we have not received our glossy box and have been waiting since August for it. The system is very complicated as I was using my buy a gift voucher. It obviously hasnt worked. Disappointed as we were using it to treat ourselves for my 50th and my daughter's 21st birthday.

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Reviewer Name: Jamie Booth

Review Submission Date: 2022-12-13

Review Title: 1 star
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Review Description: 1 star, service is poor, they tell you that offers are on, so you order thinking there is. And then when it comes you dont get it, so you explain and they say sorry you didnt click the sample even though want there. Then they try offer you £5 credit even though the offer was £99 and you spent over £100 takes mick

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Reviewer Name: Louise

Review Submission Date: 2022-12-12

Review Title: Order got cancelled, twice
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Review Description: Order got cancelled, despite me never asking for it to be cancelled. Went to log in, now states that my email has no account. Went to email them bounced back saying they only accept emails from trusted accounts?!?! Ordered again, thinking it may be an error. Same thing happened. Shame on me

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Reviewer Name: clare merryweather

Review Submission Date: 2022-12-12

Review Title: Checking my tracking today..
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Review Description: Checking my tracking today... I ordered the December box, why am I being sent the march 22 box??? This is the second time I've ordered from this company and last time nothing was right either. I was giving you another chance but it looks like I was wrong in doing so if the wrong box arrives again.

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Reviewer Name: charley taylor

Review Submission Date: 2022-12-12

Review Title: Worst customer service
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Review Description: Worst customer service. Ordered an advent calendar on 27-11 this hasn’t even been shipped and is going to be cancelled in 3 days due to TikTok’s policy. I’ve tried contact on their website and Instagram and tiktok shop and no one is helping they keep pushing me back to tiktok shop contact seller who are no ignoring me instead of sending automated message stating my order will be shipped in few day. This service is shocking and I will never get anything from this company again.

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Reviewer Name: Ewelina Calka

Review Submission Date: 2022-12-12

Review Title: Efficient customer service
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Review Description: Amreen was really nice and responsive. Unfortunately due to having very sensitive skin I had to cancel my subscription as majority of products were not suitable for me. Amreen helped me smoothly and cancel my subscription within minutes.

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Reviewer Name: Lottie

Review Submission Date: 2022-12-12

Review Title: Great products,speedy delivery
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Review Description: Ordered 2 mystery boxes that were on sale for £7.50,they arrived within 2-3 daysWas well worth the money.Ordered another 3 boxes to mix and match as xmas presents for friends,same speedy delivery as the first box and no repeat boxes either :)

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Reviewer Name: Marina Fernandes

Review Submission Date: 2022-12-12

Review Title: Amreen was very helpful and I thought...
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Review Description: Amreen was very helpful and I thought that cancelling my subscription was going to be something difficult, she was helpful and straight to the point.That made me think I might come back soon as it's actually not a pain in the neck in case we need a break from the subscription!