Gmpartsonline Reviews

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33 Votes

40 Reviews

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90% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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C Carolyn Abrams
83 days ago

From Frustration to Caution: My Experience with

After a recent encounter with, I feel compelled to share my story to warn others. Ordering from them was a mistake I deeply regret. Not only did they take my money, but I never received my item, and all attempts to contact them went unanswered. The sense of betrayal and frustration I felt is hard to put into words. If I could, I would rate them with a triple negative zero. My advice to anyone considering doing business with is simple: please do not order from these robbers. Protect yourself and your hard-earned money from falling into the hands of unreliable businesses like this. My experience serves as a cautionary tale, urging you to proceed with extreme vigilance when dealing with online retailers.
D Dave Brooks
133 days ago

Unparalleled Service and Support for Addressing GM Transmission Issues

Allow me to share my experience with, and their exceptional support in dealing with GM transmission problems. Upon purchasing my second new car, I encountered significant transmission issues, leaving me frustrated and disheartened. However, not only provided unparalleled service but also went above and beyond to address the situation. Despite the initial setback, their team displayed a genuine commitment to resolving the issue and ensuring customer satisfaction. Their proactive approach and transparent communication truly set them apart. I was particularly impressed by their dedication to addressing the problem at its core, leaving no stone unturned to rectify the transmission issues efficiently. Moreover, proved to be a reliable source for acquiring genuine GM parts, instilling confidence in the durability and longevity of the solution provided. Their unwavering support throughout the process not only restored my faith in the product but also showcased their unwavering dedication to customer-centric values. I can now confidently attest to the top-notch quality of service and support offered by, especially when dealing with GM transmission concerns. Their commitment to customer satisfaction and product excellence has undoubtedly turned what could have been a discouraging experience into a testament of outstanding customer service. In conclusion, for anyone facing similar challenges with GM transmissions, I wholeheartedly recommend for their reliable support, genuine parts, and unwavering dedication to ensuring customer satisfaction. Thank you,, for turning an initial setback into a profoundly positive experience.
D Dave Brooks
133 days ago

A Lifesaver! Genuine Parts Online came through when my GM’s transmission failed

I must admit, I was hesitant to trust another online parts provider after my unfortunate experience with my GM vehicle's transmission issues. However, Genuine Parts Online restored my faith with their exceptional service and high-quality parts. When my GM car encountered major transmission problems, I felt frustrated and helpless. I had been warned about the reliability of GM transmissions, but unfortunately, I had to learn the hard way. After researching online, I stumbled upon Genuine Parts Online and decided to give them a shot. To my relief, the parts I ordered arrived promptly, and the step-by-step installation guide they provided was a lifesaver. The quality of the parts was impressive, and they fit seamlessly into my vehicle, resolving the transmission issues that had been plaguing me. My experience with Genuine Parts Online was a game-changer. Not only did they provide a solution to my GM transmission woes, but their transparency and efficiency also restored my confidence in online parts shopping. I highly recommend Genuine Parts Online to anyone facing similar challenges with their GM vehicles. Thank you for being a reliable partner in times of need!
J James Cloke
158 days ago

GM Parts Online Goes Above and Beyond

I cannot express my gratitude enough for the exceptional service I received from When I placed my order for GM auto parts, I encountered a temporary issue with the payment process. Despite this setback, the customer service team, particularly Victor G, went above and beyond to assist me. Even when faced with the challenge of a voided transaction and the subsequent need for a refund, Victor demonstrated remarkable professionalism and dedication. He promptly addressed my concerns and provided the necessary guidance for resolving the issue. Thanks to his assistance, I successfully navigated the process of filing a claim with my bank and ultimately received the refund. I am truly impressed by the level of customer care demonstrated by and their commitment to ensuring customer satisfaction. With their exceptional service and quality products, I will continue to be a loyal customer.
J James Cloke
158 days ago

Rescued by Superior Service at GM Parts Online

Allow me to share my exceptional experience with Initially, my order with GM auto parts seemed seamless, but an unexpected glitch arose when the payment process went awry. Despite being charged and receiving a void notification the very next day, I was left in a frustrating predicament. Upon reaching out to Victor G from customer service, my concerns were seemingly dismissed as he adamantly denied any charges on his end. Despite providing concrete evidence of the transaction, he redirected the responsibility to my bank, leaving me in a state of dismay. With mounting frustration, I found myself navigating a dispute with my financial institution as GM Parts Online failed to acknowledge their error and provide a refund promptly. This unexpected setback in my purchasing journey with GM Parts Online was disheartening, as I had initially placed my trust in their service.
M mark papritz
214 days ago

Unrivaled Customer Service and Support from

I recently had an issue with an axle I ordered for my Volt from Unfortunately, there was a mistake with the item sent to me initially. However, I cannot speak highly enough of the exceptional customer service and support I received in resolving this issue. Upon informing them of the error, the team at went above and beyond to rectify the situation, demonstrating genuine concern and understanding. Despite the initial confusion, their representatives were attentive, proactive, and dedicated to ensuring my complete satisfaction. Not only did they promptly send out the correct part, but they also took care of the return process for the mistaken item, sparing me any additional hassle or expense. Their commitment to resolving my issue left a lasting impression and restored my faith in their professionalism and integrity. In a market flooded with impersonal and indifferent suppliers, stands out for their unwavering dedication to their customers. My experience serves as a testament to their steadfast commitment to providing unparalleled service and support. I am truly grateful for the exceptional assistance I received from and would wholeheartedly recommend them to anyone in need of automotive parts. Thank you for going above and beyond to ensure my satisfaction!
M mark papritz
214 days ago

Exceptional Service and Product Quality!

I can't express how satisfied I am with my experience with When I received the wrong axle for my Volt, I was initially disappointed. However, their customer service team went above and beyond to rectify the situation. They not only replaced the axle promptly but also covered the return shipping cost. I was impressed by their professionalism and dedication to customer satisfaction. Despite the initial hiccup, the quality of the axle and their commitment to resolving the issue have won me over as a loyal customer. Kudos to for their exceptional service and genuine care for their customers. I highly recommend them to anyone in need of top-quality parts and reliable service. Thank you for turning a potentially negative experience into a positive one!
T Todd Shelley
295 days ago

Exemplary Service and Speedy Delivery from!

I cannot express enough how satisfied I am with the service I received from I recently purchased a trunk emblem for my Camaro and not only was the ordering process seamless, but the delivery was incredibly fast. The part arrived in perfect condition and exceeded my expectations. I highly recommend to anyone in need of quality auto parts and exceptional customer service. Thank you for a wonderful experience!
E Ernesto Aguilar
366 days ago

Unreliable and Untrustworthy: A Customer’s Warning

From my own experience, I must warn you to stay away from Not only did they take $200 from me, but their phone support is non-existent and seems suspicious with its autodialing to 11111. I've also had concerns about potential privacy breaches, as my phone seemed to be bugged after dealing with them. Thankfully, I'm in the process of disputing the charges and taking necessary steps to protect my privacy. It's crucial to avoid this website at all costs.
E Ernesto Aguilar
366 days ago

Rescued From a Close Call: Why I Steer Clear of

After a harrowing experience with, I feel compelled to share my cautionary tale. Initially drawn in by their seemingly attractive deals, I soon found myself entangled in a web of deceit. The lack of a legitimate support number was the first red flag for me. The mere fact that it autodialed to 11111 highlighted the shady practices at play. Losing around $200 to this questionable website was a bitter pill to swallow, but I am thankful that I swiftly took action to dispute the unauthorized transaction. What truly sent shivers down my spine was the unnerving suspicion that my phone had been compromised by their activities. The thought of being monitored without my knowledge sent chills down my spine. While some may dismiss my ordeal as a one-off incident, I implore you to exercise caution and vigilance when considering for any purchases. My advice is simple: steer clear. Trust is paramount when navigating the treacherous waters of online shopping, and has proven itself unworthy of that trust. Let my misfortune serve as a cautionary tale to others seeking reliable and reputable online retailers.
431 days ago

Unmatched Service and Support at

From my first interaction to the seamless checkout process, has set a new standard for customer service. I recently had a minor issue with a return, and the level of support I received was simply unmatched. The team not only addressed my request promptly but went above and beyond to ensure my experience was nothing short of exceptional. I reached out regarding a return, fully expecting the typical runaround, but to my surprise, the team at swooped in and resolved the matter with utmost professionalism and understanding. It's rare to come across a company that places such a high emphasis on customer satisfaction, and I can confidently say that has won me over as a customer for life. The ease of navigation on their website, extensive product range, and impeccable customer support truly set them apart from the rest. I highly recommend to anyone in need of top-quality parts and a customer-centric approach. Thank you for going above and beyond!
431 days ago

Unparalleled Customer Care – A Refreshing Experience!

As an avid online shopper, I have encountered various levels of customer service, but my recent interaction with has truly set a new standard. Despite initial reservations due to a negative review, I decided to give them a chance, and I am delighted I did. Upon realizing that a purchase needed to be returned, I was prepared for a tedious process based on prior experiences with different companies. However, to my surprise,’s support team exceeded all expectations. Their prompt and empathetic response not only acknowledged my concerns but also resolved the issue efficiently. In stark contrast to the negative review I had come across, the team displayed exemplary professionalism and dedication. Every step of the return process was seamless, and their proactive communication was truly commendable. My faith in exceptional customer service has been restored, all thanks to the outstanding team at I highly recommend their services to anyone seeking a hassle-free and customer-centric shopping experience. Keep up the fantastic work!
P Paul Caughlin
492 days ago

Efficient Service and Quality Parts Make for a Great Experience

I recently had the pleasure of using for my car part needs, and I have to say, the efficient service and quality parts have made for a great experience. The website was easy to navigate, and I was able to find the parts I needed without any hassle. The return policy is incredibly reasonable and customer-friendly. I had to contact their customer service team regarding a return, and not only were they quick to respond, but they also provided me with all the necessary assistance to resolve my issue. I ordered two parts, and I mistakenly ended up with an extra part due to a misunderstanding of the assembly drawing. However, the team at helped me process the return seamlessly, and I was able to get a refund without any complications. I highly recommend for anyone in need of quality car parts and exceptional customer service.
P Paul Caughlin
492 days ago

Redefining Customer Service Excellence: A Shoutout to GMPartsOnline

In my recent experience with, I encountered a situation where I initially found the return policy to be challenging. However, upon reaching out to their customer service team, I was pleasantly surprised by the exceptional support I received. I had mistakenly purchased two parts instead of one due to a misunderstanding in the assembly drawing. Despite feeling frustrated by the situation, the team at GMPartsOnline not only empathized with my confusion but also went above and beyond to assist me in resolving the issue. Their dedication to customer satisfaction shone through as they not only accepted the return of the extra part but also helped me navigate the process seamlessly. The personalized attention and timely responses I received truly made a significant difference in my overall experience. While the initial confusion over the return policy left me feeling uncertain, the unwavering commitment of the GMPartsOnline team to ensuring customer happiness turned my perception around completely. I am grateful for their understanding, professionalism, and dedication to resolving my issue efficiently. For anyone seeking a provider that values its customers and goes the extra mile to ensure their satisfaction, I wholeheartedly recommend GMPartsOnline. Their exceptional service and genuine care for their clients have truly set them apart in the online marketplace.
E Euro Biker
514 days ago

Exceptional Service and Quality Products

I cannot speak highly enough of The Air Cleaner Housing I ordered for my C6 Corvette arrived promptly and in perfect condition. The customer service team was incredibly helpful and responsive throughout the entire process. Not only was the product top-notch, but the overall experience was smooth and hassle-free. I highly recommend to anyone in need of quality auto parts and exceptional service.

Introduction is an online retailer that specializes in selling genuine General Motors parts and accessories. With a wide range of products available for various GM vehicles, the website aims to provide customers with convenient access to authentic and high-quality automotive parts. This editorial review will provide an overview of the website, evaluating its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive selection of genuine GM parts and accessories available.
    • Competitive pricing compared to other online retailers.
    • Easy navigation and search filters, allowing users to quickly find the desired products.
    • Efficient ordering process and secure payment options.
    • Transparent return and exchange policy.
    • Positive customer reviews indicating satisfaction with product quality and service.
    • Responsive and knowledgeable customer service.
    • Regular promotions and discounts for added savings.
    • Strong reputation thanks to years of industry experience.
    • Active community involvement, supporting car enthusiasts and GM vehicle owners.
    • Reliable and timely shipping.
  • Cons:
    • Website design and layout could be more visually appealing.
    • Limited loyalty programs offered.

User Experience

The user experience on is generally positive. The website features a clean and straightforward design, making it easy to navigate and find the desired products. With convenient search filters, users can narrow down their search results based on vehicle make, model, and part category, saving them time and effort. The product pages provide detailed information, including specifications and compatibility details, helping customers make informed purchasing decisions. The checkout process is smooth and secure, providing a hassle-free ordering experience.

Pricing and Value for Money offers competitive pricing for genuine GM parts and accessories. While prices may vary depending on the specific product, customers can often find affordable options compared to other online retailers. The value for money is excellent, as customers are guaranteed authentic parts that maintain the quality and compatibility of their GM vehicles, ensuring long-term performance and durability.

Customer Service

Customer service is a strong point of The company prides itself on its responsive and knowledgeable representatives who are readily available to assist customers with any inquiries or concerns. Whether through phone, email, or live chat, the customer service team strives to provide prompt and helpful support, ensuring a positive shopping experience.

Product Quality and Selection exclusively offers genuine General Motors parts and accessories, ensuring customers receive high-quality products that meet the manufacturer's standards. The website features an extensive selection of parts for various GM vehicle models, including both common and hard-to-find components. This comprehensive range of products caters to the diverse needs of GM vehicle owners, guaranteeing they can find the exact parts they require.

Website Usability

The website's usability is commendable, with intuitive navigation and user-friendly features. The search function allows quick and precise product searches, enabling customers to easily locate specific parts. The website is well-organized, with clear categories and filters that streamline the browsing experience. However, some users may find the design and layout to be slightly outdated and less visually appealing compared to more modern websites.

Returns and Exchanges has a transparent and customer-friendly return and exchange policy. If a customer receives a defective or incorrect product, they can request a return or exchange within a specified period. The website provides clear instructions on the process, ensuring a smooth and straightforward experience. However, customers are responsible for any shipping costs associated with returns or exchanges, except in cases where the error is the company's fault.

Promotions and Discounts regularly offers promotions and discounts to provide customers with added savings. These promotions may include percentage discounts, free shipping, or special offers on specific products. The website features a dedicated section for current promotions, allowing customers to easily access these money-saving opportunities. Additionally, customers can sign up for the newsletter to receive exclusive deals and updates on upcoming promotions.

Reputation has established a strong reputation in the automotive industry. With years of experience in selling genuine GM parts and accessories, the website has gained the trust of customers and car enthusiasts alike. The company's commitment to providing authentic products and excellent customer service has contributed to its positive reputation and widespread recognition as a reliable source for GM parts.

Payment Options offers various secure payment options, including major credit cards and PayPal. Customers can choose the most convenient method for their purchases, ensuring a smooth and secure transaction process. The website employs industry-standard encryption measures to safeguard sensitive payment information, assuring customers of their data protection.

Loyalty Programs

While does not offer extensive loyalty programs, it occasionally provides loyalty discounts or rewards to its frequent customers. These programs may include exclusive promotions or benefits for loyal customers, rewarding their continuous support and fostering long-term relationships.

Customer Reviews has received numerous positive customer reviews, indicating a high level of satisfaction with both product quality and customer service. Customers appreciate the website's genuine GM parts, competitive pricing, and efficient ordering process. The responsive and knowledgeable customer service team also receives praise for their helpful assistance and prompt resolution of any issues. These positive customer reviews further solidify the website's reputation as a trusted and reliable online retailer for GM parts and accessories.

Community Involvement actively engages with the automotive community, supporting car enthusiasts and GM vehicle owners. The website features a blog section that covers various topics related to GM vehicles, offering informative articles, tips, and updates. Furthermore, sponsors and participates in car shows, events, and forums, fostering a sense of community and catering to the specific interests and needs of its target audience.

Shipping and Costs ensures reliable and timely shipping of orders. The website provides shipping options at checkout, allowing customers to choose the most suitable method based on their location and urgency. The shipping costs are displayed clearly during the ordering process, allowing customers to review and confirm the charges before finalizing their purchases. While shipping costs may vary depending on factors such as order weight and destination, strives to provide competitive rates in line with industry standards.

In conclusion, offers a comprehensive online platform for purchasing genuine General Motors parts and accessories. With competitive pricing, excellent customer service, and a wide selection of high-quality products, the website caters to the diverse needs of GM vehicle owners. While there may be minor areas for improvement, such as website design and expanded loyalty programs, the overall experience and satisfaction levels are consistently high. With a strong reputation and active community involvement, remains a trusted choice for those seeking reliable and authentic GM parts.