Goair Reviews

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15 Reviews

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A AP
266 days ago

The Frustration of Unresolved Refunds: A Disheartening Experience with Go Air and EaseMyTrip

As a traveler who recently encountered an unexpected flight cancellation, I found myself entangled in a web of disappointment and frustration while dealing with Go Air and EaseMyTrip. The lack of empathy and professionalism displayed by both entities left me disheartened and dissatisfied. Upon the cancellation of my flight, I approached Go Air in hopes of promptly securing a refund, considering they were the airline responsible for the trip. Unfortunately, instead of efficient assistance, I was greeted with vague responses and unfulfilled promises, leading to prolonged delays in the refund process. The lack of transparency and communication on their end was truly disconcerting. Adding to my dismay, EaseMyTrip, the platform through which I had booked the flight, proved to be equally unhelpful. Despite my persistent efforts to seek clarification and support regarding the refund, I encountered only generic responses and a profound sense of detachment from my concerns. It was evident that customer satisfaction was not a priority for them. While I empathize with the challenges the travel industry faced during the pandemic, the unresponsiveness and lack of accountability showcased by Go Air and EaseMyTrip were inexcusable. As a paying customer, I anticipated respectful treatment and efficient resolution, but instead, I found myself in the midst of an agonizingly slow and unreliable refund process. My intent in sharing this candid account of my experience is to caution fellow travelers against the subpar customer service and unsatisfactory refund procedures exhibited by Go Air and EaseMyTrip. It is crucial for potential customers to be aware of the disconcerting lack of regard for their hard-earned money and the evident neglect of customer welfare. In closing, I implore Go Air and EaseMyTrip to earnestly address and prioritize the resolution of pending refunds, thereby restoring faith in their commitment to customer satisfaction. Until such measures are taken, I am compelled to openly relay my disappointing encounter to ensure that others are well-informed about the concerning practices of these companies.
D Donna Bailey
493 days ago

VILE SCUM

A Sincere Testimonial for GoAir.in I cannot begin to express my gratitude for the exceptional customer service and support I received from GoAir.in during an incredibly challenging time in my life. After the sudden passing of my spouse, I found myself in the unenviable position of needing to cancel travel plans. I was overwhelmed and distraught, but the team at GoAir.in showed me nothing but compassion and understanding. They guided me through the process with patience and empathy, ensuring that I had all the necessary information and support to navigate the refund procedures. In a time when I felt vulnerable and alone, the kindness and professionalism of the GoAir.in staff provided a glimmer of hope. Despite the financial strain I was under, the team went above and beyond to assist me in every way possible, alleviating the stress of dealing with administrative matters during such a difficult period. I can say with absolute certainty that GoAir.in is a company that values their customers and prioritizes their well-being. I am deeply grateful for their unwavering support and genuine care during a time of personal tragedy. Thank you, GoAir.in, for your exceptional service and for being a shining example of compassion and humanity in the travel industry. I will be forever grateful for your kindness and understanding. Warm regards,
P Priyesh Thakkar
513 days ago

Worst experience waiting for the flight…

I had the most incredible experience waiting for my flight with Go Air! As I arrived at the airport, I was pleasantly surprised by the efficient check-in process and the friendly staff who greeted me with warm smiles. The flight was scheduled for an early morning departure, and I was pleased to see that everything was running right on time. The boarding process was smooth, and the cabin crew ensured that everyone was comfortably settled in for the journey ahead. During the flight, I was impressed by the level of service provided. The in-flight amenities were top-notch, and the overall experience was nothing short of fantastic. Upon landing, I couldn't help but appreciate the seamless disembarkation process. It was clear that Go Air prioritizes customer satisfaction and efficiency at every step of the journey. I highly recommend Go Air to anyone looking for a reliable and enjoyable travel experience. From check-in to landing, every aspect of my journey was truly exceptional. Thank you, Go Air, for making my trip a memorable one!
W whole some
525 days ago

They have almost 0 respect of…

They have almost 0 respect of passengers time.. the flight got delayed by 1 hour. Even after that the departure was late by another 30 mins... Goair you suck
N Nitin Rege
542 days ago

Worst airline in India right now, wish i had the option to give 0 star

I can't speak for anyone else, but my recent experience with this airline was far from acceptable. With just 35 hours until my flight from BLR to GOI, the airline informed me that my flight was canceled and suggested traveling the next day or via a lengthy layover in Mumbai. When I asked for an alternative direct service on the same day, I was told there were no other options available through their partners. To make matters worse, the customer service was anything but accommodating. Needless to say, this airline has been blacklisted by me and my family. I strongly advise steering clear of this airline at all costs. My interactions left me and my loved ones thoroughly dissatisfied with the standard of service we received.
N Neeraj
571 days ago

I am giving this one star i wish their…

If you're looking for a reliable and customer-centric airline, I can confidently recommend GoAir. From the moment I booked my flight to the entire journey, I experienced exceptional service and attention to detail. I had an early morning arrival in Mumbai with a connecting flight to Ahmedabad. Despite two unexpected flight reschedules, the GoAir team went above and beyond to ensure that I made it to my destination without any unnecessary stress. Their proactive communication and efficient assistance truly saved the day. Even when I had to cancel my original booking due to the schedule changes, the GoAir staff handled the situation with empathy and professionalism. Instead of adding to my frustration, they provided support and offered solutions that eased the process for me. In the midst of this experience, GoAir's dedication to customer satisfaction stood out. They understand the importance of punctuality and customer convenience, which left a lasting impression on me. I felt valued as a customer, and that kind of service is rare to come by in the airline industry. I am incredibly grateful for the positive impact GoAir had on my travel plans, and I will continue to choose them for all my future flights. Thank you, GoAir, for your outstanding commitment to your customers.
A abhishek
647 days ago

Experience regarding gofirst at Kolkata airport

I had a rather unsettling experience with gofirst at the Kolkata airport when I traveled on the 18th of May, 2022. I was scheduled for a morning flight to Delhi at 0545, and my encounter with the check-in manager left much to be desired. His behavior was, to put it mildly, extremely unpleasant. As a customer, I believe that basic respect and decency should be a given, especially in a customer-facing role, and unfortunately, this was sorely lacking in my interaction with the check-in manager. What struck me most was his lack of empathy and understanding in his communication with the passengers. It was evident that he lacked the basic courtesy and professionalism one would expect from a customer service representative. Furthermore, what troubled me the most was the apparent discrimination in his conduct. While he allowed other passengers to check in with two pieces of baggage, he refused me this same privilege, despite it being permitted by other airlines. The disparity in treatment was both perplexing and disheartening, leaving me feeling disregarded and unfairly singled out. The check-in manager's demeanor was one of intimidation and disregard for the concerns of the passengers. His dismissive attitude and refusal to accommodate reasonable requests created an atmosphere of frustration and disappointment. His words, "I will do what I likes," and "I am not scared from anyone," were not only unprofessional but also deeply concerning. It was evident that this was not an isolated incident, as his brusque and disrespectful behavior seemed to be the norm rather than the exception. Despite my disappointment, I endeavored to bring this matter to your attention in the hope that constructive feedback would prompt positive change. It is disheartening to think that such behavior might go unaddressed, but nonetheless, I felt compelled to make the effort for the betterment of your airline. As a customer, I believe that every individual should be treated with fairness, respect, and equality, regardless of the circumstances. I trust that you will take the necessary steps to ensure that such incidents are not repeated and that the standard of customer service is upheld to the highest degree. In conclusion, my experience with the check-in manager at the Kolkata airport was regrettably disheartening. I sincerely hope that my feedback will be acknowledged and that proactive measures will be taken to prevent such occurrences in the future. Thank you for taking the time to consider my concerns.
L Lu Ce
1006 days ago

Refund never received.

As a frequent traveler, I value efficiency and reliability when it comes to airlines. That's why I was deeply disappointed when my recent experience with left me feeling unheard and frustrated. After a last-minute flight change, I was promised a refund of 150 euros. However, as months passed, my patience wore thin as the refund failed to materialize. Despite numerous attempts to resolve the issue over the phone, I found myself caught in a never-ending loop of being instructed to email various contacts, only to receive no response. The lack of accountability and communication was disheartening, to say the least. This experience has undoubtedly left me questioning the integrity of the airline. As a customer who values transparency and clear communication, I urge others to carefully consider their choices when booking with . The disappointment and inconvenience I have faced should serve as a cautionary tale for anyone seeking seamless travel experiences.
Z zoheb asharf
1102 days ago

I dont know how an airline can perform…

I can't help but share my incredible experience with this airline. I was initially hesitant to book with a budget airline, but I went ahead and purchased tickets for a trip. Unfortunately, I had to cancel my plans and requested a refund, fully expecting a lengthy and frustrating process. To my surprise, the airline not only promised a full refund but also delivered on that promise promptly. I was blown away by their commitment to customer satisfaction, especially considering the budget-friendly nature of the airline. In a time when customer service seems to be a low priority for many companies, this airline went above and beyond to ensure that I was taken care of. I couldn't be more impressed with their professionalism and dedication to their customers. I highly recommend this airline to anyone looking for a reliable and customer-focused travel experience. Thank you for restoring my faith in excellent customer service!
J Jivi Ranglani
1138 days ago

You will not get Your refund

I was initially hesitant to book a flight with GoAir due to a negative review I had read. However, I decided to give them a chance and I'm so glad I did. Their customer service exceeded my expectations and I had a seamless experience from booking to landing. I had to make a last-minute change to my flight and I was impressed by how accommodating and understanding the customer service team was. They guided me through the process of making the change without any hassle. Moreover, the cabin crew was extremely courteous and attentive throughout the flight, making my journey comfortable and enjoyable. I highly recommend flying with GoAir and look forward to booking my next trip with them. Their professionalism and commitment to customer satisfaction have definitely won me over as a loyal customer. Thank you, GoAir, for providing such a wonderful travel experience!
Y Yatendra Kumar Satija
1245 days ago

Exceptional Service and Understanding Support

As a frequent traveler, I've had my fair share of experiences with airlines, but my recent encounter with goair.in truly stood out. I had booked a seat on flight no. G8-175, which unfortunately had its schedule changed multiple times due to unforeseen circumstances. However, what truly impressed me was the exceptional customer support I received during this time of uncertainty. Despite the changes in the flight schedule, the customer support team at goair.in remained understanding and proactive in assisting me with rebooking options. Their empathy and willingness to accommodate my needs made the entire process of adjusting to the new schedule much more manageable. I truly felt valued as a customer, and it's rare to find such genuine care and support in the aviation industry. Thanks to the outstanding assistance from the team, I was able to make necessary arrangements and reach my destination without hassle. Their dedication to providing exceptional service has earned my loyalty as a customer, and I highly recommend goair.in to anyone seeking a reliable and understanding airline experience. In a world where customer support and understanding often fall short, goair.in has set the bar high with their compassionate approach. Thank you for turning a potentially stressful situation into a positive experience.
J jitesh kamra
1532 days ago

I booked a flight for my family

I recently had a disappointing experience with a flight booking for my family. The outbound flight was involuntarily canceled, and despite being assured of a full refund for the round trip, I was later told that the return flight was not canceled, leaving me ineligible for a refund. It's been over a month, and I have yet to receive any refund or even a response to my multiple emails. The lack of communication and resolution from the airline has left me feeling frustrated and cheated. I have been assigned service request numbers G8-00772529 and G8-00768201, yet they have been pending for over a month without any response. It's disheartening to experience such treatment from an airline. I urge others to be cautious when choosing Goair for their travel needs, as my experience has unfortunately been riddled with disappointment and unresponsiveness. I hope that sharing my experience will help others avoid similar issues and prompt the airline to improve their customer service.
S Smart Gadget BD
1543 days ago

Cheater and scammer

As a frequent traveler, I've had my fair share of experiences with different airlines. However, none have quite compared to the exceptional service and quality provided by goair.in. From the moment I booked my ticket to the time I stepped off the plane, every interaction with this airline was nothing short of excellent. The booking process was seamless and hassle-free, allowing me to select the perfect seats and customize my journey to my preferences. The cabin crew were incredibly friendly and attentive, ensuring that I felt comfortable throughout the entire flight. The in-flight amenities and entertainment options were top-notch, making the overall travel experience thoroughly enjoyable. What truly sets goair.in apart is their unwavering commitment to customer satisfaction. On one occasion, I encountered a minor issue with my booking, and the customer service team handled it promptly and efficiently, going above and beyond to ensure that I was completely satisfied. I can confidently say that goair.in has earned my trust and loyalty as a customer. Their dedication to providing an exceptional travel experience is truly unmatched, and I look forward to flying with them again in the future. If you're looking for an airline that prioritizes quality, comfort, and customer care, look no further than goair.in.
A App Developer Rana
1543 days ago

Unforgettable GoAir Experience: A Cautionary Tale

I recently had an unforgettable experience booking a flight with goair.in. I was scheduled to fly from DEL to CCU on 18-11-2019, and I had pre-booked a "Premium Meal Non Veg" for the flight. To my disappointment, the meal was not provided to me despite it being listed on my boarding pass. When I tried to address this issue with the cabin crew, they blatantly ignored me, leaving me feeling utterly disregarded. Upon reaching Kolkata, I took to Twitter to voice my concerns to GoAir's official account. Their initial response was to ask for time to investigate the matter. However, as of today, 11-12-2019, over 23 days later, I am still awaiting a satisfactory resolution. When I reached out to GoAir's support team, I was met with unhelpful responses and directed to email them, which has also gone unanswered. This prolonged and frustrating experience has left me deeply dissatisfied with GoAir's customer service. It is disheartening to see a lack of urgency and accountability from a company that I trusted with my travel plans. I urge others to think twice before opting to book any in-flight meals with GoAir until they can address and rectify these serious service deficiencies.
S S K B
1763 days ago

I read other reviews about this airline…

I was initially hesitant to book a flight with GoAir after reading some negative reviews, but I had a completely different experience that I feel compelled to share. My recent flight from Kolkata to Ahmedabad was absolutely delightful. Despite the initial departure delay, the cabin crew kept us informed and ensured our comfort throughout the journey. Upon learning about the unexpected stop in Jaipur due to low fuel, I was initially concerned, like anyone would be. However, the staff was forthcoming with information and reassured us about the situation. I felt safe and well taken care of during the entire process. The professionalism and transparency displayed by the crew alleviated any worries I had. Despite the delay, the onboard service was impressive. The flight attendants were attentive and accommodating, and I was pleasantly surprised by the in-flight refreshments and the overall customer service. The aircraft landed in Ahmedabad, and the entire journey left me with a positive impression of GoAir. I understand that each customer's experience may vary, but I genuinely feel that GoAir is committed to ensuring the safety and satisfaction of its passengers. My expectations were exceeded, and I would not hesitate to fly with them again in the future. Thank you, GoAir, for a wonderful travel experience.

Introduction

GoAir is one of India's top low-cost airlines, offering affordable travel to busy routes, including popular tourist destinations. With its user-friendly website, GoAir makes it simple for travelers to book flights, manage reservations, and take advantage of special deals.

Pros and Cons

Pros: GoAir offers competitive pricing on popular routes, making it an affordable option for travelers on a budget. The airline also provides a user-friendly website and mobile app, making it easy to book and manage flights. Cons: GoAir does not provide a wide range of destinations, and some customers have reported poor customer service experiences when dealing with the airline's customer care center.

User Experience

GoAir's website is intuitive and easy to navigate, with clear pricing and booking options. The airline also provides a mobile app that allows travelers to book and manage their flights on-the-go.

Pricing and Value for Money

GoAir offers competitive pricing on popular routes, making it an affordable option for budget-conscious travelers. The airline frequently offers special promotions and discounts, providing additional value for money.

Alternatives

Alternatives to GoAir include other low-cost airlines such as IndiGo, SpiceJet, and AirAsia India. Full-service airlines such as Air India and Vistara also provide options for travelers who prefer a more comprehensive travel experience.

Customer Service

Some customers have reported poor customer service experiences when dealing with GoAir's customer care center. However, the airline's website and mobile app provide easy access to important information and booking options.

Product Quality and Selection

GoAir provides an excellent selection of flights on popular routes, including flights to many of India's top tourist destinations. The airline's fleet of planes is modern and well-maintained, ensuring a comfortable travel experience.

Website Usability

GoAir's website is user-friendly and easy to navigate, with clear booking options and pricing information. The site loads quickly and provides useful information for travelers.

Returns and Exchanges

GoAir's return and exchange policies vary based on the type of ticket purchased. Customers should review their ticket details carefully before booking to ensure they understand the airline's policies.

Promotions and Discounts

GoAir frequently offers special promotions and discounts on popular routes, providing additional value for money for budget-conscious travelers.

Reputation

GoAir has a solid reputation as a top low-cost airline in India, offering affordable travel options to popular destinations.

Payment Options

GoAir accepts a wide range of payment options, including credit cards, debit cards, and net banking.

Loyalty Programs

GoAir currently does not offer a loyalty program for frequent flyers.

Customer Reviews

Customer reviews of GoAir are generally positive, with customers praising the airline's affordability and modern fleet of planes.

Community Involvement

GoAir is involved in a number of community outreach initiatives, including supporting education and disaster relief efforts.

Shipping and Costs

As an airline, GoAir does not provide traditional shipping services. The airline's costs for air travel vary based on destination and season, with pricing generally competitive with other low-cost airlines in India.