"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Gobi Cashmere is a premium brand that offers high-quality Cashmere products made from the softest and the finest Mongolian Cashmere fibers. The company was founded in 1981 in Mongolia and has built a solid reputation in the industry for producing top-notch Cashmere clothing and accessories.
Pros and Cons:
Pros:
- Uses the finest Cashmere fibers from Mongolia
- Wide variety of clothing and accessories
- High-quality products that last long
- Free shipping on orders above $100 within the US
- Simple and easy to navigate website
Cons:
- Products can be a bit pricey
- Limited color options for some products
- The return policy is not very flexible
User Experience:
The website is well-designed and easy to navigate. The products are categorically organized, and the search function is efficient. Users can quickly find what they are looking for on the website, and the checkout process is straightforward.
Pricing and Value for Money:
Gobi Cashmere offers premium-quality products made from the finest Cashmere fibers. The prices are on the higher side, but this is justified by the high quality of the products that the company offers. The value for money is excellent, as Cashmere clothing and accessories from Gobi Cashmere are long-lasting and of top-notch quality.
Alternatives:
Some of the alternatives to Gobi Cashmere include Naadam, The Elder Statesman, Everlane, and Loro Piana.
Customer Service:
Gobi Cashmere offers excellent customer service. The company's customer support team is available via phone, email, or live chat to help customers with any queries or concerns they may have. However, the return policy is not very flexible, which may be a disadvantage for some customers.
Product Quality and Selection:
Gobi Cashmere offers a wide range of Cashmere clothing and accessories, including sweaters, scarves, shawls, hats, gloves, and more. The product quality is excellent, as the company uses the finest Cashmere fibers from Mongolia. The attention to detail and craftsmanship is evident in the products, making them long-lasting and comfortable to wear.
Website Usability:
Gobi Cashmere's website is simple, easy to navigate, and user-friendly. The website is well-organized and has a clean interface, making it easy for users to find the product they are looking for. The website is also fast and responsive, enhancing the user experience.
Returns and Exchanges:
Gobi Cashmere's return policy allows customers to return products within 30 days of purchase. However, the company only accepts returns if the product is in its original condition with all tags and packaging intact. The customer must also pay for the shipping back to the company, which may be a disadvantage for some customers.
Promotions and Discounts:
Gobi Cashmere offers occasional promotions and discounts on its products. Customers can sign up for the company's newsletter to stay informed about these promotions and discounts.
Reputation:
Gobi Cashmere has built a solid reputation in the industry for producing top-notch Cashmere products. The company has been in business for over 40 years and has garnered a loyal customer base due to its focus on quality and craftsmanship.
Payment Options:
Gobi Cashmere offers various payment options, including credit cards, PayPal, Amazon Pay, Apple Pay, and Google Pay.
Loyalty Programs:
Gobi Cashmere does not offer any loyalty programs at the moment.
Customer Reviews:
The customer reviews for Gobi Cashmere are overwhelmingly positive. Customers praise the product quality, craftsmanship, and attention to detail. However, some customers have raised concerns about the return policy's inflexibility.
Community Involvement:
Gobi Cashmere is committed to giving back to the community by supporting various charitable organizations. The company has donated to organizations like the Khan Khentii Strictly Protected Area Trust and the Movember Foundation.
Shipping and Costs:
Gobi Cashmere offers free shipping on orders above $100 within the US. For orders below $100, the shipping costs vary depending on the product's weight and size. The company also offers international shipping at an additional cost. The shipping is reliable and efficient, and customers can track their orders using the tracking number provided.
Review Description: Cancelled my order without saying anything. Right before Christmas :(
👤
Reviewer Name: Denise Micu
Review Submission Date: 2022-12-14
Review Title: Impossible dialogue with Customer Service
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I sent a return to Gobi Cashmere on November 19th and still I haven't received the money back. I contacted them last week on the 9th by mail, then on the customer service area on the website, then again by mail. All my dialogue attempts have failed, nobody answered my messages. I still did not receive either a response about the status of my return, or the refund.
👤
Reviewer Name: Ksenia Shuvakina
Review Submission Date: 2022-12-12
Review Title: Bad customer service
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Bad customer service. I’ve made an order on 25th of November and I still haven’t received it. I paid for 1 day delivery and contacted delivery company and they said the parcel might be lost, I sent 4 email to Gobi and numerous messages in instagram. My issue haven’t been resolved. The items that I bought were on sale and now on the website it’s a full price. I really wanted to get my order and I hope to still get it if someone could finally reply to me!
👤
Reviewer Name: ravi MD
Review Submission Date: 2022-12-12
Review Title: BAD Quality - Extreme Pilling in two wears.
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I bought Cashmere turtleneck from them and after two wears it starting pilling heavily - more than any woolen garment should in two wears ( no wash, no sleeping in the sweater )Which I wrote to their service team they replied back that it is a normal phenomenon. I replied that it is normal may be after one or two seasons and only in low quality garments but the quality team is not taking responsibility .I wasted 160 Euro and will never buy from them again.
👤
Reviewer Name: Anabella Ron Balestrini
Review Submission Date: 2022-12-11
Review Title: My Order (US59482) has not arrived
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: My Order (US59482) has not arrived, although I paid the USPS Priority Mail service fee. I do not know how to contact Gobi. It has been imposible to reach them.
👤
Reviewer Name: Jens Solgaard
Review Submission Date: 2022-12-11
Review Title: 1.600,- EUR order - still nothing.
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Placed order of 1.600,- EUR on 26th of November.Got a tracking number that doesnt show Any activity on December 5th.Wrote costumer service twice, no news/responds, still waiting.Oh and of course the money has been (illegally i guess?) Withdrawn from my account.I thought, by EU Law, you could only clear payment AFTER shipping order - not before?
👤
Reviewer Name: Jeff
Review Submission Date: 2022-12-10
Review Title: Poor customer service
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: US 50662. Ordered products shipped on Nov 16 with delivery on Nov 18. Items are lost in FedEx system. FedEx requested that I file a claim with Gobi. I have been trying for 10 days to get a replacement order or credit. No progress to date
👤
Reviewer Name: James
Review Submission Date: 2022-12-08
Review Title: Parcel never coming
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: It has been over 2 weeks and my order of 270 dollars have still not arrived. It said 2-5 days on the website. Unbelievable!
👤
Reviewer Name: JR
Review Submission Date: 2022-12-08
Review Title: Lightning fast delivery and beautiful…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Lightning fast delivery and beautiful pullover.Ordered two days ago and today the package arrived. Beautiful and high quality jumper, the only thing that was disappointing was that the free gift (a pair of very nice socks) have not been sent along. Nevertheless, would recommend and order again.
👤
Reviewer Name: Anon
Review Submission Date: 2022-12-05
Review Title: Impossible to return to this company
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Impossible to return to this company. Don’t touch them if you ever want to see your money back. Requested a return label and they just do not respond. Concerned that they are going under and can’t afford it.