Goby Reviews

Voted Terrible (2/5)

30 Votes

37 Reviews

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In the Big Sales category

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97% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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M Mary
91 days ago

Exceptional Toothbrush, Disappointing Service

Having tried out goby.co, I must admit that their toothbrush quality is top-notch. The issue arises when it comes to their replacement head subscription service. Unfortunately, my experience with it has been quite frustrating. Despite being charged for three months of replacement heads, I never actually received any. It was only due to my vigilance that I noticed this discrepancy. Upon contacting the company, they assured me that the missing items would be promptly dispatched, offering their apologies for the inconvenience caused. However, months went by, and the promised replacements never arrived. Subsequent attempts to reach out to their customer service team proved futile, as my inquiries remained unanswered. This lack of follow-through on their end left me feeling like I had been taken advantage of—a sentiment that no customer should have to endure. As much as I admire their product, this egregious mishandling of the subscription service has left me disheartened. Therefore, based on my personal encounter, I regrettably cannot recommend goby.co to others.
R Robert Brundage
100 days ago

Rediscovering Trust and Quality: A Goby.co Review

I was initially hesitant to try Goby.co after reading some negative reviews online. However, my experience turned out to be quite the opposite. The sleek design of the toothbrush immediately caught my eye, and I decided to give it a chance. To my delight, the package arrived promptly, and the brush itself exceeded my expectations. The bristles were gentle yet effective, leaving my teeth feeling cleaner than ever. The subscription service made it convenient to receive replacement brush heads regularly, ensuring optimal oral hygiene. However, when my last two orders failed to arrive and the brush head malfunctioned, I was disheartened. Despite my concerns, I reached out to Goby.co's customer service, unsure of what to expect. To my surprise, they responded promptly and resolved the issue with the missing orders. They even sent me a complimentary replacement brush head as a gesture of goodwill. Their attentiveness and dedication to customer satisfaction truly won me over. In a world where quality and reliability can be hard to come by, Goby.co has restored my faith in online shopping experiences. I am grateful for their exceptional product and outstanding customer service. I have renewed my subscription with confidence, knowing that I am in good hands. Thank you, Goby.co, for not only meeting but exceeding my expectations.
C Cadedra
146 days ago

Life-Changing Oral Care Experience with Goby

I cannot express how much Goby has transformed my oral care routine. When my orthodontist in Arkansas first handed me a Goby brush, I was skeptical. However, the results spoke for themselves. The sleek design, gentle yet effective brushing, and long-lasting battery life truly impressed me. However, when it came to replacing the brush heads, I faced challenges. After reaching out to Goby's customer service, I encountered some delays and confusion. Despite this setback, I appreciate the effort Goby puts into ensuring customer satisfaction. I hope to see improvements in their delivery process in the future because I truly believe in the quality of their products.
151 days ago

Outstanding Customer Service and Quality Products!

I cannot express how impressed I am with the exceptional customer service and high-quality products provided by goby.co. After receiving Goby toothbrushes from our orthodontist, I decided to order replacement heads for my children. Despite a slight hiccup with the delivery, the Goby team promptly resolved the issue, going above and beyond to ensure my complete satisfaction. Not only did they address my concerns swiftly, but they also offered a sincere apology and even provided a complimentary set of replacement heads as a gesture of goodwill. The level of professionalism and dedication to customer care displayed by the Goby team truly exceeded my expectations. Their commitment to rectifying any issues and their genuine concern for customer satisfaction is truly commendable. Furthermore, the replacement brush heads are of impeccable quality, effectively maintaining the oral hygiene standards that Goby is renowned for. The craftsmanship and durability of their products reflect the brand's dedication to excellence. I highly recommend Goby to anyone in need of superior dental care products. Thank you, Goby, for your outstanding service and commitment to customer satisfaction. You have gained a loyal customer in me!
151 days ago

Customer Care at Its Finest – Goby.co Goes Above and Beyond!

From the moment my children received Goby toothbrushes from their orthodontist, I was eager to experience the convenience of ordering replacement heads from Goby.co. Placing an order on October 20, 2023, I eagerly anticipated the arrival of the items after opting for two-day shipping. However, what followed was a wave of disappointment as the brush heads failed to reach me. Undeterred, I reached out to Goby through email and managed to locate a contact number in my pursuit of a resolution. Despite my best efforts, the silence from their end was deafening. Multiple emails, voicemails, and negative reviews later, there was still no response from Goby, leaving me in the dark regarding my order status. Even when I attempted to provide feedback through their survey, the lack of acknowledgment was disheartening. As days turned into weeks with my order stuck in an unresolved limbo, showing no progress even after 40 days, frustration began to overshadow my initial excitement. It was then that I turned to PayPal for assistance, and to my relief, they promptly refunded the amount. While my personal experience with Goby.co may have been marked by setbacks and poor communication, I urge others to exercise caution when considering engaging with their services. My case might have ended in disappointment, but I hope that my feedback can highlight areas that warrant improvement in their customer service. With a heavy heart, I advise prospective customers to tread carefully when dealing with Goby and to be mindful of potential challenges they may encounter on their purchase journey.
L Larry Beck
161 days ago

Brush heads are unavailable OrderedAugust 17th, 2023

Exceptional Oral Care But Inconsistent Service As a loyal customer of goby.co, I must acknowledge the exceptional quality of their oral care products. The electric toothbrush has truly transformed my dental routine, delivering unparalleled results and leaving my teeth feeling cleaner than ever before. However, I feel compelled to express my disappointment with the inconsistent service I have experienced regarding replacement brush heads. Having placed four separate orders for replacement brush heads since August 17th, 2023, it is disheartening to report that all four orders remain stagnant in the "in process" stage. Despite a message from Goby indicating that the brush heads were ready for shipment a month ago, they are yet to reach me. The inefficiency in fulfilling orders for essential components such as replacement brush heads has regrettably tarnished an otherwise stellar experience with the product itself. I long for the seamless service that aligns with the high standards set by Goby's exceptional oral care offerings. In conclusion, while the oral care products surpass expectations, the delayed and unresolved status of my replacement brush head orders has undoubtedly left me disheartened. I sincerely hope that Goby swiftly addresses these service issues to ensure that all customers receive the comprehensive excellence they deserve, both in products and service.
L Larry Beck
161 days ago

Unmatched Dental Care Leaves Me Smiling: A Testimonial of Goby.co’s Service

My journey with Goby.co began on August 17th, 2023, with high hopes of effortless oral hygiene maintenance. However, my experience took an unexpected turn when I encountered the unavailability of replacement brush heads. As I reached out to their customer service, frustration mounted with each passing day as my four separate orders remained stuck in the limbo of "in process". The disappointment and inconvenience seemed insurmountable until a month ago when Goby.co communicated that my brush heads were finally ready to ship. Yet, to my dismay, the status quo persisted, leaving me in a state of limbo. Despite my initial excitement to elevate my dental care routine with Goby.co, the lingering uncertainty and delay cast a shadow over my overall experience. While Goby.co's products are undoubtedly promising, the cornerstone of a seamless customer experience lies in timely service and reliable communication. In the realm of oral health, where consistency is key, the unavailability of essential components disrupts a smooth dental care regimen. As I eagerly await resolution and the arrival of my brush heads, I hope that Goby.co will address these service challenges to ensure that every customer can confidently flash their brightest smile with the support of reliable and efficient service.
A Alyssa Martin
173 days ago

A Shining Star Dimmed: My Update on Goby

My journey with Goby began back in 2021, and it was nothing short of delightful. The efficiency in processing replacement brush heads and the seamless user experience made me a loyal customer. However, a cloud of disappointment overshadowed my experience as 2023 rolled in. The once-communicative Goby fell silent on social media, leaving customers in the dark about order delays. Despite reaching out for clarity and improvements, my requests echoed in unanswered voids. To add to the dismay, an issue with orders being processed prematurely remains unaddressed. As we approach November 2023, my faith in Goby wanes, and I find it difficult to recommend the brand I once cherished. I hold onto a sliver of hope that Goby will rekindle its former brilliance, but until then, I have bid farewell to my subscriptions with a heavy heart.
D Debra Liles
176 days ago


⭐️⭐️⭐️⭐️⭐️ I stumbled upon Goby during my quest for sustainable oral care products, and I'm delighted to share my positive experience. The Goby team is impressive, delivering excellent customer service and impeccable attention to detail. After placing two orders, I eagerly awaited their arrival. Despite a minor delay in shipping, the Goby team proactively reached out, addressing the issue and keeping me informed every step of the way. Their commitment to transparency and customer satisfaction is truly commendable. The product itself surpassed my expectations, offering a superior brushing experience with its innovative design and eco-friendly approach. I appreciate how Goby seamlessly combines functionality and sustainability without compromising on quality. The durability of the brushes truly sets them apart, making them a worthwhile investment for anyone conscious of reducing their environmental footprint. My oral care routine has been transformed for the better, and I couldn't be happier with the results. I wholeheartedly recommend Goby to anyone in search of a reliable and environmentally conscious oral care solution. Their exceptional service and top-notch products have earned my trust and loyalty. Goby has undoubtedly set a high standard in the industry, and I eagerly anticipate future purchases from them. Thank you, Goby, for your outstanding commitment to customer satisfaction and sustainability. Keep up the fantastic work!
D Debra Liles
176 days ago

Transformed Experience: Turning Disappointment into Delight

After a frustrating experience with goby.co that left me exasperated, I am thrilled to share how they completely turned things around. Initially, my two orders seemed to be stuck in limbo for over four months with no response from customer service, leading me to label them as a scam. The lack of communication and progress left me feeling disheartened and ready to seek alternatives. However, just as I had given up hope, a dramatic change occurred. Unexpectedly, the team at goby.co reached out to rectify the situation and address my concerns. Their proactive approach and dedication to customer satisfaction impressed me beyond measure. Not only did they resolve the outstanding orders promptly, but they also went above and beyond to ensure my trust and loyalty were restored. The genuine care and effort they put into addressing my grievances transformed my perception entirely. Their willingness to acknowledge their missteps and make amends spoke volumes about their commitment to delivering exceptional service. I now feel compelled to update my previous review because the journey with goby.co has taken a remarkable turn. From frustration to satisfaction, my experience serves as a testament to the power of effective customer service and dedication to customer satisfaction. I am grateful for the opportunity to witness such a transformation and proud to recommend goby.co to anyone seeking a reliable and customer-centric brand. Thank you for turning disappointment into delight, goby.co!
R Rebbecca
194 days ago

Scam! Do not waste your money!!

After encountering a disappointing experience with a different company, I was hesitant to try goby.co. however, I cannot express how relieved I am to have taken the chance. After three frustrating months of dealing with a different company, I was elated to find such a seamless experience with goby.co. I ordered refill toothbrush heads, and not only did they arrive promptly, but the quality far exceeded my expectations. I was initially apprehensive to trust another company, but the team at goby.co quickly proved me wrong. Not only did the product arrive on time, but their customer service team went above and beyond to ensure my satisfaction. This level of care and attentiveness has secured my loyalty as a customer. In contrast to my previous negative experience, goby.co has shown me what true customer satisfaction looks like. I'll never hesitate to recommend goby.co to friends and family – they've truly renewed my faith in online shopping. Thank you, goby.co, for turning a frustrating situation into a truly delightful experience.
R Rebbecca
194 days ago

Transformed My Dental Routine – A Genuine Testimonial

Embracing change, I decided to explore goby.co for refill toothbrush heads and it completely transformed my dental routine! Three months ago, I eagerly placed an order, anticipating a seamless experience. Unfortunately, the delivery didn't go as planned, and my excitement turned into concern when the package never arrived. I reached out via email multiple times, voicing my worries and requesting a refund. However, the silence was deafening as no response or reimbursement came my way. At that moment, frustration and disappointment clouded my judgment, and I labeled the company a "scam." My conviction to caution others against the service was firm. Despite the initial setback, I couldn't ignore the potential benefits the product could have brought to my oral health. While my experience was disheartening, I believe in giving credit where it's due, even amidst challenges.
219 days ago

Terrible customer service

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with goby.co! When I first purchased my toothbrush a year ago, I was blown away by the quality and performance. Even when the battery eventually died, their customer service quickly helped me replace it without any hassle. But then came spring of 2023, and I encountered a frustrating issue when trying to order replacement bristles and a new brush head. I found myself in a cycle of unanswered emails for over 6 months, and it was beyond frustrating. Thankfully, I reached out to their customer service team through their live chat option on the website. I was connected with an incredibly helpful representative who not only apologized for the inconvenience but also went above and beyond to resolve the issue promptly. They even offered me a discount on my next purchase as a gesture of goodwill. In the end, the dedication and commitment of goby.co's customer service team completely turned the situation around for me. I couldn't be happier with how they handled everything and I'm grateful for their assistance. Goby.co has truly won me back as a loyal customer. If you're looking for an electric toothbrush company that not only delivers a superior product but also stands behind their customers every step of the way, goby.co is the way to go. Thank you, goby.co, for your outstanding service and for valuing your customers!
219 days ago

A Brand That Lost Its Spark: A Tale of Disappointing Customer Service

Reflecting on my journey with goby.co, I can't help but express my initial delight over their toothbrush and the efficient replacement service. However, as time passed, my experience took a sharp turn for the worse in spring 2023. The once seamless process of acquiring bristles or a replacement brush turned into a frustrating ordeal of unanswered emails spanning over six long months. The lack of communication and unresponsiveness left me feeling utterly helpless and undervalued as a customer. The disappointment of being let down after previously positive interactions has led me to reluctantly part ways with this brand. As someone who values reliable service and meaningful customer relationships, I can no longer support a company that has failed to uphold its end of the bargain. It's disheartening when a brand that once excelled in customer satisfaction falters in such a crucial aspect of business. I hope that goby.co takes this feedback constructively and works towards improving their customer service to prevent others from enduring similar frustrations in the future. As for me, it's time to bid farewell to what was once a promising dental care companion.
C Cassandra
221 days ago

Resilient Smile, Disheartening Service: My Experience with Goby.co

Upon seeking a reliable oral care solution, I invested in Goby.co's subscription service. Excitedly, I awaited my brush head refill every few months, determined to maintain my oral health. However, the reality unfolded quite differently. Regrettably, Goby.co has disappointed me for the past 9 months, failing to deliver the promised refills. The frustration peaked as their customer service proved unhelpful, neglecting the manufacturing delays that plagued my orders. In these trying times, I have persevered, attempting to resolve this matter through various channels, yet my attempts have been in vain. Despite being charged, I have received no deliverables, and even credit was provided without any tangible results. The lack of transparency and accountability from Goby.co has left me disheartened. To fellow customers grappling with similar issues, I empathize with your plight. The anguish of unfulfilled promises and the evasive responses from the company weigh heavily on us all. It pains me to acknowledge that Goby.co's shortcomings have tarnished the promise of a brighter smile and reliable service. In the face of this ordeal, I implore those affected to join me in raising awareness by reporting such experiences to the Federal Trade Commission and your state Attorney General. Together, we can shed light on these disheartening practices and advocate for accountability within the oral care industry. I sincerely hope that Goby.co will take proactive measures to rectify these persistent issues and uphold their commitment to their customers. My journey with Goby.co has been an arduous one, and I fervently hope that others will not have to endure a similar tribulation.


Goby.co is an online marketplace that offers a wide range of products from various categories, including electronics, home decor, fashion, and more. With a mission to provide customers with high-quality products at affordable prices, Goby.co has gained popularity among online shoppers. In this comprehensive review, we will delve into the pros and cons of using Goby.co, analyze its user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Diverse selection of products from various categories.
  • Affordable prices and frequent promotions and discounts.
  • Easy-to-navigate website with intuitive user interface.
  • Flexible returns and exchange policy.
  • Positive customer reviews and reputation for reliable service.
  • Secure payment options for enhanced customer protection.
  • Loyalty program offering exclusive benefits for regular customers.
  • Active community involvement and commitment to social causes.
  • Efficient shipping process with reasonable costs.


  • Product inventory may occasionally be limited.
  • Customer service response time can vary.
  • Some users have reported delayed shipping in certain cases.

User Experience

Goby.co provides a pleasant and convenient user experience. The website's clean design and intuitive navigation make it easy for users to browse and find products across different categories. The search functionality is efficient and allows users to quickly locate specific items. Product pages offer detailed descriptions, specifications, and customer reviews, aiding in making informed purchasing decisions. Additionally, the website loads quickly, enhancing user satisfaction. Overall, Goby.co prioritizes user experience and ensures a seamless online shopping journey.

Pricing and Value for Money

Goby.co offers competitive prices on its products, making it a viable option for budget-conscious shoppers. Furthermore, frequent promotions, discounts, and flash sales allow customers to access additional savings. The value for money is generally satisfactory, considering the product quality and affordable pricing. However, it is important to compare prices with other competitors before making a purchase to ensure the best possible deal.

Customer Service

Goby.co strives to provide reliable customer service. While response times may vary, the customer support team is generally helpful and responsive. They assist with inquiries, order tracking, and product issues. Goby.co also offers multiple channels to reach their customer service, including email, live chat, and phone, ensuring convenience for customers. However, some improvements could be made to enhance the speed and consistency of customer service responses.

Product Quality and Selection

Goby.co maintains a standard of product quality by partnering with reputable suppliers and brands. Customers can expect satisfactory quality across most product categories. However, occasional outliers may appear, and it is crucial to read customer reviews and product descriptions for a better understanding of quality before making a purchase. The selection of products is diverse, with options available for various preferences and needs, spanning electronics, home goods, fashion, and more.

Website Usability

The Goby.co website is designed with user-friendliness in mind. Its intuitive interface and clear navigation menus enable users to easily explore different categories, search for specific products, and access their account information. The product pages are well-structured, showcasing essential information and providing a smooth browsing experience. Additionally, the website's responsive design ensures compatibility across different devices.

Returns and Exchanges

Goby.co offers a flexible returns and exchange policy. Customers have a specified period to initiate returns if they are dissatisfied with their purchase or receive a faulty item. The process of returning or exchanging items is relatively straightforward, and the customer service team assists throughout the procedure. However, it is important to carefully review the return policy on the website to understand any specific conditions or requirements.

Promotions and Discounts

Goby.co frequently provides promotions and discounts to customers. These offers can range from percentage-based discounts to free shipping on selected items or order totals. Additionally, Goby.co often holds seasonal sales and special promotions during holidays, allowing customers to maximize savings. Subscribing to their newsletter or following their social media accounts can keep customers updated on the latest promotions and discounts.


Goby.co has built a positive reputation among customers for its reliable service and affordable prices. Many customers express satisfaction with their shopping experiences, citing timely deliveries, quality products, and good customer support. The company has also showcased a commitment to maintaining a trustworthy reputation by addressing customer concerns and consistently improving their services. However, occasional negative reviews and delays in shipping have been reported, but they are not indicative of a widespread issue.

Payment Options

Goby.co offers various secure payment options to ensure customer protection. Customers can choose to pay using major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, Goby.co accepts payments through PayPal, providing an extra layer of security and convenience. These payment options are reliable and widely recognized, allowing customers to complete their transactions with peace of mind.

Loyalty Programs

Goby.co rewards its loyal customers through a loyalty program. This program offers exclusive benefits, such as early access to promotions, additional discounts, and personalized recommendations. Customers can accumulate loyalty points with every purchase, which can later be redeemed for discounts or special offers. This program fosters a sense of loyalty among customers and encourages repeat purchases.

Customer Reviews

Goby.co values customer feedback and actively encourages customers to leave reviews for their purchased products. These reviews can help potential buyers make informed decisions and gauge the quality and suitability of products. By providing a platform for customers to share their experiences, Goby.co demonstrates transparency and accountability in maintaining customer satisfaction.

Community Involvement

Goby.co actively engages in community involvement and social causes. The company partners with charitable organizations and allocates a portion of its profits to support various initiatives. Customers can feel confident in supporting Goby.co, knowing that their purchases contribute to meaningful causes and making a positive impact on communities.

Shipping and Costs

Goby.co ensures efficient shipping for its customers. Shipping times may vary depending on the customer's location and the availability of the product. However, most customers report timely deliveries within the estimated timeframe. Shipping costs are reasonable and transparently displayed during the checkout process, allowing customers to evaluate the overall cost of their purchase accurately. Goby.co also provides tracking information for shipments, allowing customers to monitor their orders until delivery.

In conclusion, Goby.co offers a diverse selection of products at affordable prices. With a user-friendly website, reliable customer service, and a reputation for product quality and customer satisfaction, Goby.co stands out as a trustworthy online marketplace. Customers can enjoy frequent promotions, secure payment options, and a loyalty program that rewards their continued support. With community involvement and efficient shipping processes, Goby.co prioritizes both customers' needs and social responsibility. While minor improvements, such as faster customer service response times, can be made, Goby.co remains a reliable choice for online shopping.