Users Voice for Gocity

13% users rated Terrible
6% users rated Poor
6% users rated Average
16% users rated Very Good
59% users rated Excellent
Pie Chart Review Representation for Gocity
Gocity Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 18 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.1 1.2 4.4 4.1 3.8 4.2
Oct 2022 3.6 1.3 4.4 3.9 3.7 4.4
Nov 2022 3.9 1.4 2.7 4.1 5 5
Dec 2022 5 5 5 5 5 3
Mar 2023 3.7 1.4 4.6 3 2.7 5
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Detailed Gocity Review by

Introduction

GoCity.com is a popular website that offers tourists and travelers the opportunity to explore and experience top-rated attractions, tours, and activities in various cities around the world. The website provides an efficient way for travelers to discover, plan and book their trips, saving them both time and money.

Pros and Cons

Pros:
  • Offers a wide range of attractions and tours in different destinations.
  • Provides the option to save money by purchasing city passes and combo deals.
  • Easy to use website with a seamless booking process.
  • No need to stand in long lines as visitors can skip-the-line at selected attractions.
Cons:
  • Not all destinations offer the same range of attractions and tours.
  • Tickets for some attractions may be sold out during peak season.
  • Some packages may not offer enough value for money, depending on the itinerary.

User Experience

The website is designed to be user-friendly and easy to navigate. Visitors can choose their destination, choose their preferred attractions or tours, and then select their package. The booking process is simple and straightforward, with an option to download tickets immediately after purchase.

Pricing and Value for Money

GoCity.com offers different packages and combo deals that cater to various budgets and trip lengths. Overall, their pricing is competitive and provides good value for money, especially for those who plan to visit multiple attractions.

Alternatives

Some alternatives to GoCity.com include CityPASS and The Sightseeing Pass. These websites offer similar packages and deals in various destinations.

Customer Service

GoCity.com offers customer support through email and phone, with a dedicated team available to assist with any questions or concerns. Customer support is responsive and helpful, providing prompt and informative answers.

Product Quality and Selection

GoCity.com offers high-quality experiences and attractions in different destinations. They work with trusted partners to ensure that visitors have a great experience during their trip.

Website Usability

The website's layout and design are simple and intuitive, making it easy to find information and navigate. The booking process is straightforward, with clear instructions and prompts.

Returns and Exchanges

GoCity.com offers refunds for unused attractions or tours within a certain timeframe. Visitors should read the terms and conditions carefully before making any purchases.

Promotions and Discounts

The website frequently offers promotions and discounts on various packages and attractions, making it easy to save money on trips.

Reputation

GoCity.com has a positive reputation among travelers, with high ratings and reviews on various platforms. Visitors can trust that they will receive a quality experience and excellent customer service.

Payment Options

Visitors can pay using a variety of payment options, including credit cards and PayPal.

Loyalty Programs

GoCity.com offers a loyalty program that rewards customers for their repeat business. Members can earn points that can be redeemed for discounts on future purchases.

Customer Reviews

The website has many positive reviews from satisfied customers, praising their experience and the value for money. Some negative reviews mention issues with availability or issues with specific packages or attractions.

Community Involvement

GoCity.com is actively involved in engaging with the local community and promoting sustainable tourism practices.

Shipping and Costs

Since tickets can be downloaded immediately after purchase, there are no shipping costs associated with buying through GoCity.com. Visitors should read the terms and conditions carefully to understand any additional costs associated with specific packages or attractions.

Gocity Recent User Reviews

User Rating

5 stars

48

4 stars

29

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Reviewer Name: Karel Honak

Review Submission Date: 2022-12-15

Review Title: Abu Dhabi
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Review Description: Not way on boat, only car trip! On a road driver stops to shoping golden carpets/expensive suvenires. City Abu Dhabi is Very nice, grand mosque is top!

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Reviewer Name: Kate

Review Submission Date: 2022-12-14

Review Title: Great buy and saved us money!
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Review Description: Great buy, and saved us money overall on the activities we wanted to do, only downside was our final day activity was unexpectedly closed without reason and therefore we missed out on the activity. This said, would still highly recommend Go City - we completed activities that otherwise we would not have known existed and it really made our trip to Boston a fun packed trip!

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Reviewer Name: Shera

Review Submission Date: 2022-12-14

Review Title: Worked well
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Review Description: 2 of the 3 activities I did on my trip went smoothly without any issue. A tour and the Beach party. 1 of my planned activities didnt work out as it was cancelled by the person and they couldnt reschedule during my trip, this was quite disappointing as I was really looking forward to it. Time was short, should have seen more

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Reviewer Name: Gilbert Gonzalez

Review Submission Date: 2022-12-13

Review Title: This is a bargain.
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Review Description: The GoCity card was worth the money. I saved a lot of money during my stay. I was able to visit Pearl Harbor, Luau, Kualoa Ranch, and the Polynesian Cultural Center. If you're planning to do a lot of activities in Oahu and want to save some money, I would recommend this card!

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Reviewer Name: Julie Peters

Review Submission Date: 2022-12-13

Review Title: Some hidden charges
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Review Description: I like the idea of saving money but it ultimately costed me more money with bus ride charges and up sales of particular items normally included or rather I felt up charge were changed because we used the pass.

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Reviewer Name: Bbetv

Review Submission Date: 2022-12-12

Review Title: Used to be better, but still a decent savings
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Review Description: Years ago, the passes saved you much more which was great and the only we could afford visiting a bunch of places with a large family. There were more choices too. These passes are still good to save you a few dollars, but choose wisely. Also Jororo village is a free part of Boggy Creek, mini putt averages 15$, so be very careful to research what activities you choose with the passes.

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Reviewer Name: Azaan Das

Review Submission Date: 2022-12-08

Review Title: If you’re frugal you’ll love this
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Review Description: I have already told 2 friends about this company and so glad it’s out there! Saved so much money on a very expensive trip to LA while still getting to see some top attractions! They do need to add Disneyland and the paramount pictures tour, to make this pass unpassable! One of our tours was cancelled the day of and rescheduled due to low participation, which put a blunder into our trip but overall smooth and fun. Will be trying to hit all the Go City spots!

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Reviewer Name: Melanie Grayson

Review Submission Date: 2022-12-07

Review Title: Go City/Great Value
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Review Description: We took the Hop on Hop off Day Tour, the Alcatraz Bay Cruise, went to the Aquarium, and the rode The Flyer for a fraction of the cost if each activity had been purchased individually. We could have done more if we didn’t have a plane to catch. I’ve used these in Las Vegas and New York City too. Always a great deal and an awesome way to see the highlights of a city. Advance planning makes it an even greater value.

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Reviewer Name: Lina

Review Submission Date: 2022-12-06

Review Title: Overall it was very easy to use the…
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Review Description: Overall it was very easy to use the GoCity pass at the locations we went to.As far as the app itself goes, it would be nice if it let you know how many days you have left to use on the pass before it expires. I get that the GoCity folks don't care about showing you that since you already bought the pass and if anything wouldn't care if you didn't go to all of the locations you meant to go to if it expired before you got around to doing so, but it would improve the experience of using it if we had a reminder somewhere.

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Reviewer Name: nirmesh pandekar

Review Submission Date: 2022-12-06

Review Title: Not a good experience!
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Review Description: This is in continuation of my last survey posted on "Oct 17, 2022" for GoCity Chicago.Since, I have not had good experience with GoCity, I have been contacted and offered partial refund by Mary Campos, however that was just for the sake of responding to reviews and no action taken after multiple reminders. Overall, I would suggest to book trips wisely and check other trusted options.

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