"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Goddiva is a British fashion brand that specializes in affordable, glamorous dresses, and fashion accessories. The online store, goddiva.co.uk, offers a wide range of clothing styles, including bodycon dresses, maxi dresses, and party dresses, in addition to shoes, bags, and jewelry.
Pros and Cons:
Pros:
1. Goddiva offers high-quality, trendy fashion at competitive prices.
2. The website is user-friendly, with easy navigation and a clear layout.
3. Goddiva provides free UK shipping on orders over £75.
4. The company offers easy returns and exchanges.
5. The brand is active on social media, promoting new collections and engaging with customers.
Cons:
1. International shipping is not available in some countries.
2. The product selection is limited compared to some other online stores.
User Experience:
Goddiva's website is easy to use and browse. The homepage provides a clear description of the brand, and shoppers can easily find what they're looking for using the search function or drop-down menu. The product descriptions are detailed, with multiple photos and sizing information, helping customers make informed decisions.
Pricing and Value for Money:
Goddiva's prices are competitive, with dresses ranging from £40-£100. The brand is committed to providing high-value products at reasonable prices, and many items are discounted regularly.
Alternatives:
Some competitors to Goddiva include ASOS, PrettyLittleThing, and Missguided. However, Goddiva stands out from these sites by providing quality dresses at affordable prices.
Customer Service:
Goddiva provides excellent customer service, with fast responses to inquiries and easy returns and exchanges. The company also provides a size guide to help customers determine the perfect fit.
Product Quality and Selection:
Goddiva's products are of high quality, with excellent stitching and materials. The company offers a wide selection of dresses, ranging from wedding guest dresses to formalwear to casual pieces. The shoes and accessories complement the dresses perfectly, making it easy to create a complete outfit.
Website Usability:
Goddiva's website is easy to navigate, intuitive, and well-organized. Shoppers can easily find what they're looking for, filter products by size and color, and read customer reviews.
Returns and Exchanges:
Goddiva offers easy returns and exchanges, with a 14-day returns policy. If the item is unworn and in its original condition, customers can return the product free of charge.
Promotions and Discounts:
Goddiva offers regular discounts and promotions, such as 20% off new arrivals, and discounts for first-time shoppers.
Reputation:
Goddiva is a reputable brand, with excellent customer reviews and a strong social media presence. The brand has also been praised by fashion bloggers and influencers.
Payment Options:
Goddiva accepts major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and Klarna.
Loyalty Programs:
Goddiva does not offer a formal loyalty program, but they do offer exclusive discounts and promotions to their email subscribers.
Customer Reviews:
Goddiva has received positive customer reviews, with customers praising the quality of their clothes and excellent customer service.
Community Involvement:
Goddiva supports a variety of charitable causes, including Cancer Research UK, and Breast Cancer Care.
Shipping and Costs:
Goddiva provides free UK shipping on orders over £75. Standard delivery costs £3.99 and takes 2-3 working days. Next-day delivery costs £5.99. International shipping is available, but fees vary depending on the country.
In conclusion, Goddiva offers a range of high-quality, affordable apparel and accessories, with excellent customer service and a user-friendly website. While the product selection is not as extensive as some of its competitors, the brand's focus on value and quality makes it an excellent choice for shoppers looking for affordable yet stylish clothing.
Review Title: I ordered a dress for a wedding it was…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I ordered a dress for a wedding it was expected in time for the wedding, however it arrived late and I was not in to receive my parcel therefor it go sent to Royal Mail!! This was then sent back to Goddiva as I tracked with RM £85 for the dress on paypal and no refund, still waiting on a response, emails sent and not actioned or acknowledged ,Absolutely awful experience!!!
👤
Reviewer Name: Kate Baxter
Review Submission Date: 2022-09-20
Review Title: DO NOT ORDER ANYTHING FROM THIS…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: DO NOT ORDER ANYTHING FROM THIS COMPANY!ORDER NEVER ARRIVED, I KEEP EMAILING THEM AND THEY KEEP RESPONDING ASKING ME TO WAIT?NO REFUND, NO DRESS AND THEY HAVE £165 OF MY MONEY PLUS POSTAGE - NOW HAVING TO START A CLAIM THROUGH MY BANK. DO NOT USE THIS COMPANY!
👤
Reviewer Name: Miss Ryan
Review Submission Date: 2022-09-16
Review Title: Dresses not delivered and no refund given!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I bought 4 dress and paid for next day delivery. Only 1 dress was delivered. I've emailed so many times and had no response. I have sent the one dress that came back but now I'm worried i will only receive a refund for the one dress and not the four. Customer service is shocking! Why provide an email address if your not going to respnd to them?
👤
Reviewer Name: Muf_0401
Review Submission Date: 2022-09-15
Review Title: Dress seems to have gone missing and no one replying to messages
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Bought my first dress from here for a wedding tomorrow and it hasn’t arrived. Royal Mail tracking says the same thing since issued and no tracking update. Tried calling various numbers but just rings out. Have made contact via FB, instagram and email but not response. Feel very let down that I won’t have this in time for the wedding.
👤
Reviewer Name: Mikii
Review Submission Date: 2022-09-13
Review Title: Bad costumer service and theft
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: So I got my delivery minus 1 dress. I messaged Goddiva almost 4 days ago and no reply and no refund. This company is clearly trying to scam me by selling items on their website when they don't have it in stock and taking payment for it too. I will be taking further action as I will not be out of pocket. I need my refund!
👤
Reviewer Name: Moyra Campbell
Review Submission Date: 2022-09-03
Review Title: Return problem
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I bought two dresses via Debenhams website.I want to return one.I have found it impossible to do on either Debenhams or Godidiva. Neither site recobegnise my order number.I have put in the order number emailed by Debenhams and the one sent by Goddiva.I do wish these companies had a customer care call centre. It would be so much easier and personal.
👤
Reviewer Name: Yasmin
Review Submission Date: 2022-08-25
Review Title: I ordered a gorgeous outfit for my…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I ordered a gorgeous outfit for my engagement party coming up. After reading some of the reviews I was a little nervous. The delivery time was very quick, the outfit is absolutely stunning and fits like it was made for me. I am so happy with my purchase and can not wait to sparkle at the party! Thank you Goddiva I am so pleased.
👤
Reviewer Name: Lindsay Carter
Review Submission Date: 2022-08-10
Review Title: Lovely dress just not colour wanted
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Ordered a dress but the colour was not what was looking for . The dress itself was stunning and lovely material . Was little anxious as reading the reviews but honestly say no problems. Got refund issued within time frame thank u :) definitely keep in mind ordering a dress for another occasion
👤
Reviewer Name: Mrs B
Review Submission Date: 2022-07-20
Review Title: Fantastic- highly recommend
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I ordered a number of dresses from the website for my daughter's prom. They arrived promptly and were all beautiful. She tried them on, chose the best one and returned the rest. I had the money in my account within 2 weeks. The returns were free of charge and the quality of the dresses was really good. Excellent value. Will definitely use Goddiva again if we need a dress for a special occasion.
👤
Reviewer Name: Sara Mcakay
Review Submission Date: 2022-07-06
Review Title: Terrible customer service …
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: My daughter ordered a dress two weeks ago which hasn’t arrived after numerous emails to you there has been no update and no refund!