Goddiva Reviews

Voted Average (4/5)

762 Votes

40 Reviews

Vote Now

In the Fashion Designer category

Pie-Chart Analysis

25% users rated Terrible
0% users rated Poor
8% users rated Average
10% users rated Very Good
58% users rated Excellent
Write a review
N Neno
24 days ago

A Gem in the Dress Industry: Goddiva.co.uk Shines Through Quality and Service

When I stumbled upon Goddiva.co.uk, I never expected to find such a gem in the online dress industry. The quality of their dresses is unparalleled, each design radiating elegance and style. But what truly sets them apart is their exceptional customer service. I recently encountered a small issue with my order, and I reached out to them through Facebook messages. To my surprise, their team responded promptly and resolved the issue with utmost professionalism and care. Their dedication to ensuring customer satisfaction truly shines through in every interaction. Goddiva.co.uk has not only won me over as a loyal customer but has also set a high standard for other online retailers to follow. If you're looking for top-notch quality and outstanding service, look no further than Goddiva.co.uk. They are a true standout in the world of online shopping.
C Christine Stockdale
29 days ago

From Expectations to Disappointment: A Lesson Learned

From the anticipation of receiving a special purchase to the sudden realization of a delay in the plans, my recent experience with goddiva.co.uk has been a rollercoaster of emotions. I placed an order on the 30th of January, eager to get my hands on a pair of stunning shoes. However, my excitement turned into disappointment today, on the 8th of February, when I was informed that the shoes I had set my heart on were unexpectedly out of stock. The delayed communication left me feeling frustrated and let down. This experience serves as a reminder to manage expectations and be prepared for unexpected bumps in the road when it comes to online shopping.
M Mrs Donna Moates
32 days ago

Beautiful dress as described

My review for goddiva.co.uk Beautiful dress as described. Delivery very prompt and good sizing
W Wendy
32 days ago

A True Lifesaver and Phenomenal Service

As a mother navigating the hectic world of teenage preferences, I stumbled upon Goddiva.co.uk while searching for the perfect prom dresses for my daughter. Despite my best efforts, the chosen dresses fell short of her expectations – blame it on the fussy teenager syndrome! Following the easy process outlined on their website, I initiated the return of the items. To my relief, a friendly post person promptly collected the dresses. With their efficient tracking system, I could rest easy knowing the items reached Goddiva within just two days. Impressed by their swift responses, I reached out to them via messages, and true to form, they handled my refund with utmost professionalism. The stellar customer service and seamless experience have made me a loyal customer, and I eagerly anticipate future collaborations with Goddiva. Thank you for being a true lifesaver in the whirlwind of teenage fashion choices!
L Linda Brown
37 days ago

Happy Refund

My review for goddiva.co.uk I purchased two dresses, which ended up not being appropriate for the occasion I needed them for. So I went on line, followed the instructions, it was a very simple process, returned the items, then tracked them, Goddiva received them two days later, I then emailed them and they sorted my refund for me. They responded to my emails with immediate effect, the company was very efficient and i will definitely be using them again.
C customer
41 days ago

From a Christmas Event to Everyday Elegance: My Goddiva Experience

Reflecting on my first purchase from Goddiva for a special Christmas event, I was instantly captivated. The dress exuded elegance and sophistication, fitting me like a dream – a true representation of impeccable sizing. Since then, I have indulged in two more purchases, each one exceeding my expectations. What truly sets Goddiva apart is the exceptional quality of their dresses. The attention to detail, craftsmanship, and luxurious materials used make every piece a masterpiece. The best part? Despite the premium quality, their prices remain incredibly reasonable, making luxury fashion accessible to all. Furthermore, the swift delivery service provided by Goddiva is unparalleled. Each order has reached me promptly, often surprising me with next-day delivery. This level of efficiency and reliability truly sets them apart in the world of online shopping. My journey with Goddiva has transformed not just my wardrobe but also my confidence. The compliments I receive every time I don one of their dresses reaffirm my choice in this brand. Goddiva has not just become a go-to for special occasions but a staple in my everyday elegance. Thank you, Goddiva, for consistently delivering such exquisite pieces and exceptional service. Your brand has undoubtedly left a lasting impression on me, and I eagerly look forward to more enchanting experiences in the future.
C Catherine Jones
42 days ago

Excellent customer service.

My review for goddiva.co.uk I had an issue with a returns label while trying to return a dress to goddiva which I had purchased from debenhams. I emailed Goddiva who were so efficient and sent me a new label very promptly. After 2 weeks I hadn't received my refund so I emailed and again my issue was resolved instantly. A very good company to deal with. Thank you.
M Miss Hodgson
45 days ago

Good experience

My review for goddiva.co.uk My order arrived well packaged and in good time. Sadly it didn't fit so arranged a return and the package was conveniently collected from my home address. Refund seemed to take a while but the staff were really helpful when I contacted them.
V Vida Yamini
46 days ago

Good experience

My review for goddiva.co.uk I received my order very soon and was happy with most of them. I had to return one, which was easy to return too. I messaged the customer service regarding my return and received response immediately. As a whole I’m happy with the experience and will buy again.
P Patricia Smith
49 days ago

Goddiva.co.uk: Where Customer Service Shines Bright

As a fashion enthusiast, I recently placed an order on Goddiva.co.uk for a stunning dress that unfortunately didn't fit me as expected. However, what truly impressed me was the exceptional customer service that followed. After returning the item, I reached out via email seeking an update on my refund status. To my delight, within just a day, I received a prompt and reassuring response confirming that my refund had been processed. This seamless and efficient communication not only resolved my query but also reinstated my faith in the brand. Such a level of responsiveness is a rare find in today's online shopping landscape. The reassurance and professionalism displayed by the customer service team at Goddiva have left a lasting impression on me. As a result, I am eagerly looking forward to ordering not just one but two more dresses from their collection. Thank you, Goddiva.co.uk, for not only offering exquisite fashion pieces but also for prioritizing customer satisfaction and delivering exceptional service. I highly recommend Goddiva to anyone seeking a seamless and enjoyable shopping experience.
L Lynne Barrow
53 days ago

Beware!

My review for goddiva.co.uk Beware! I sent a return back on 27th December and still haven’t received a refund. I have a tracking number for the return which shows Goddiva receiving the item on the 29th December, and I haven’t even received an email or refund acknowledging my return. Pretty appalling considering the price of the dress. Looking through the reviews it seems this is very common practice, and they just keep the returns with no refund. Order 237952
M M N
55 days ago

Returns process very much lacking

My review for goddiva.co.uk Returns process definitely needs to be improved. Still waiting for my refund 2 weeks and counting, no contact with customer care despite several emails. The fact that they are trying to give monetary incentive for leaving a good review tells a lot..kindly put in place proper genuine processes rather than quick fixes. Very disappointed.
J Joyce
56 days ago

Excellent quality and good customer service

My review for goddiva.co.uk The dresses were excellent quality, material very good quality. They were not thin an cheap like some on the market. High end clothing without the price tag. Unfortunately I ordered to big a size so I got intouch with there customer support and they organised for the goods to be picked up and refunded the money to my account excellent service. Will be reordering the dresses again but in a smaller size.
F Foxyjpd
58 days ago

So happy with my purchases

My review for goddiva.co.uk So happy with my purchases. I bought 2 dresses for a New Year's Eve Ball as my original dress was delayed in arriving. I had never heard of Godiva so was a bit concerned but when they arrived, I was absolutely blown away by how gorgeous they both are. They fitted perfectly & made my choice so difficult.
T Tina Minett
59 days ago

I was in need of an elegant black…

My review for goddiva.co.uk I was in need of an elegant black evening dress Goddiva not only boasts a stunning designs but also a fantastic price. With a wide range of choices and a size-inclusive selection, it caters to diverse preferences and body types, making it a stylish and affordable option for various occasions. Well done

Introduction

Goddiva.co.uk is an online fashion retailer that offers a wide selection of stylish and trendy dresses for women. With a focus on affordable luxury, this UK-based brand provides customers with high-quality products at competitive prices. From casual and party dresses to wedding and bridesmaid attire, Goddiva aims to cater to various fashion needs.

Pros and Cons

  • Pros:
    • Extensive collection of dresses for various occasions
    • Competitive pricing
    • High-quality products
    • Simple and user-friendly website
    • Easy returns and exchanges
  • Cons:
    • Limited product selection beyond dresses
    • Occasional inconsistencies in stock availability

User Experience

Goddiva.co.uk provides a pleasant and seamless user experience. The website's clean and intuitive interface allows shoppers to easily navigate through different categories and find their desired items. The search function is comprehensive and efficient, making it effortless to find specific dresses or browse through various styles.

Pricing and Value for Money

Goddiva offers excellent value for money, providing customers with high-quality dresses at affordable prices. Their competitive pricing sets them apart from many other fashion retailers, ensuring that shoppers get the best bang for their buck.

Customer Service

Goddiva's customer service team is known for their responsiveness and helpfulness. They are easily reachable through various communication channels, including email and social media platforms. Whether customers have inquiries about products, orders, or returns, the team is quick to provide assistance and resolve any issues.

Product Quality and Selection

Goddiva maintains a high standard of product quality, ensuring that their dresses are crafted using premium materials and meticulous attention to detail. Their collection includes a wide range of styles and designs to cater to various preferences and occasions. However, it's worth noting that the product selection primarily focuses on dresses, with limited options beyond this category.

Website Usability

Goddiva.co.uk boasts a user-friendly website that is both aesthetically pleasing and easy to navigate. The clear layout and intuitive interface allow customers to browse through different categories, filter products, and make purchases effortlessly. Additionally, the website is optimized for mobile devices, ensuring a seamless shopping experience for users on the go.

Returns and Exchanges

Goddiva offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchases, they can easily initiate a return or exchange within a specified timeframe. The brand provides clear instructions and ensures that the process is smooth, making it convenient for customers to find the perfect fit or style.

Promotions and Discounts

Goddiva frequently offers promotions and discounts, providing customers with opportunities to save on their purchases. From seasonal sales to exclusive discount codes, shoppers can enjoy additional savings while indulging in their favorite dresses from the brand.

Reputation

With a strong reputation in the fashion industry, Goddiva has built a loyal customer base over the years. Their commitment to delivering high-quality products and exceptional customer service has gained the trust and loyalty of many shoppers. The brand's positive reputation is also reflected in the numerous positive reviews and testimonials from satisfied customers.

Payment Options

Goddiva.co.uk offers a variety of payment options to suit different customer preferences. These include major credit cards, such as Visa, Mastercard, and American Express, as well as alternative methods like PayPal. By offering multiple payment options, the brand ensures a convenient and secure checkout process for its customers.

Loyalty Programs

At the moment, Goddiva does not have a specific loyalty program in place. However, customers can still enjoy promotions, discounts, and other perks by signing up for the brand's newsletter and following their social media channels.

Customer Reviews

Customer reviews play a crucial role in building trust and credibility for any online retailer. Goddiva.co.uk features a dedicated section where customers can leave reviews and share their experiences. These reviews provide valuable insights for potential shoppers, allowing them to make informed purchasing decisions.

Community Involvement

Goddiva actively engages with its customers through social media platforms and encourages them to share their outfit photos and experiences. By showcasing customers' fashion choices and creating an inclusive community, the brand fosters a sense of belonging and connection among its followers.

Shipping and Costs

Goddiva offers reliable shipping services both within the UK and internationally. Their shipping costs are reasonable and competitive, with transparent pricing displayed during the checkout process. Customers can choose from various shipping options, including express delivery, to receive their orders in a timely manner.