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5% users rated Poor
5% users rated Average
15% users rated Very Good
50% users rated Excellent
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David Matthews
Resilience and Relief: Overcoming an Unjust Speeding Notice with Faithful Family Support
Reflecting on my journey with Go Get, I have had the privilege of using their service 15-20 times, each experience leaving me satisfied and content. However, my world was shaken when I received a $240 speeding infringement notice from Fines Vic for a car I did not rent. Despite the initial shock and confusion, my faith in the truth prevailed as my Go Get App provided concrete evidence that I was not the one behind the wheel that day. Supported by the unwavering testimony of my close family members, who can attest to my whereabouts during the alleged incident, I found the strength to navigate through this challenging situation. Despite reaching out to Customer Service through numerous texts over a span of 2-3 weeks without receiving a response, I remained hopeful that justice would prevail. In the face of adversity, my resolve has only strengthened, and I am determined to see this wrongful accusation through to the end. While the road ahead may seem uncertain, I take comfort in the solidarity of my loved ones and the clarity of truth. My loyalty to Go Get may be tested, but my belief in fairness and integrity remains unshaken. C
Christopher Collett
Effortlessly Efficient: A Moving Experience with Goget.com.au
Diving into the world of van memberships with Goget.com.au was a game-changer during our recent house move. The convenience from booking to hitting the road was unparalleled – no hassle, no stress, just straightforward simplicity. Driving the van was a breeze, equipped with all the modern comforts for a smooth journey. While a bit of dust and clutter in the cargo area hinted at previous adventures, it didn't dampen our experience one bit. Returning the van was a pleasant surprise, seamlessly wrapping up our rental experience on a high note. Goget.com.au truly delivered an effortless and efficient service that surpassed our expectations. Thank you for making our moving day a whole lot easier! J
John Haynes
Life-Saver for Our Big Move!
Moving homes can be a daunting task, but thanks to GoGet.com.au, our experience was made so much easier! When we needed a van to help with our house move, GoGet came to our rescue. We found a van just a 5-minute walk away, which turned out to be a true lifesaver. With 170 boxes and various miscellaneous items to move, we completed the task in just 4 trips, and the van handled everything without a hitch. Driving the van was a breeze, and the convenience it offered was unmatched. Renting a van for a day would have been far more complex and time-consuming compared to the seamless experience we had with GoGet. Thank you for simplifying our move and providing such a reliable service during a stressful time. We highly recommend GoGet to anyone in need of a hassle-free moving solution! J
JP
Turning a Corner: A Genuine GoGet Experience
Let me start by saying that I have been a loyal customer of GoGet for quite some time now, relying on their services weekly for over 2 years. Throughout this period, I have spent a significant amount with them, truly valuing the convenience they provide. However, a recent incident left me feeling disheartened and questioning their customer service policies. During a trip, I noticed that the fuel level in the vehicle was less than satisfactory, standing at less than a quarter full. Knowing I had a crucial appointment to attend, I made the decision to refuel at the end of my journey to avoid any disruptions. To my dismay, I later discovered that GoGet would not credit me for the fuel as it did not meet their specific guidelines of refueling within the first 10km or hour of the trip. Faced with this situation, I reached out to their customer service team multiple times, hoping to find a resolution that would be fair and accommodating. However, despite my efforts to explain the circumstances, my requests fell on deaf ears. The final response I received was a promise from a senior staff member to contact me, yet days passed without any follow-up. This experience left me feeling stranded and frustrated, as if I was being held hostage by rigid policies that did not take into account real-life situations. It seemed like I was left with limited options – either inconveniencing myself by missing my appointment, altering the booking to allow time for refueling, or facing additional charges for not adhering to their rules. In the end, I realized that the true cost of this incident extended beyond monetary terms. It highlighted a lack of flexibility and understanding on the company's part, which tarnished the otherwise positive experiences I had enjoyed with them. As a loyal customer, I expected better treatment and a more compassionate approach towards resolving issues. This experience with GoGet serves as a cautionary tale for both existing and potential customers. While their services may offer convenience and ease, it is essential to be aware of the limitations and fine print that could impact your overall satisfaction. Moving forward, I hope that GoGet reconsiders their policies and embraces a more customer-centric approach to handling situations like mine. J
Jules
A Lifesaver in the City: My GoGet Experience in Sydney
When I first stumbled upon GoGet, little did I know that it would revolutionize the way I navigate and transport items in Sydney. The concept itself is brilliant, but what truly sets it apart is the seamless implementation. I rely on GoGets constantly, whether it's for running errands or exploring the city. The cars provided by GoGet are not just reliable but also top-notch, ensuring a comfortable and hassle-free experience every time. The user-friendly app, although it could use a few enhancements for a smoother experience, remains a convenient tool for accessing and managing the available vehicles. Despite the overall convenience, I encountered a minor setback with the fuel card, which occasionally posed issues. However, I remain optimistic that this aspect will see improvements in the future, enhancing the overall service quality. What truly captivates me is the accessibility of GoGet vehicles throughout Sydney. No matter where I find myself in the city, a GoGet is always within reach, making it a true lifesaver in urban living. Thank you, GoGet, for not only providing a practical solution but also for enriching my Sydney experience with your exceptional service! N
Nigel
Turning a Frustration into an Opportunity for Improvement
Embarking on my third booking with goget.com.au, my excitement was slightly overshadowed by a recurring issue – the fuel card not working. Despite informing them about this inconvenience during my previous two experiences, I found myself using my own money to refuel the van once more. It was frustrating to encounter this challenge repeatedly, as a simple PIN error seemed to prevent swift resolutions. While this hiccup left a blemish on an otherwise seamless process, I couldn't help but ponder the underlying efficiency of their customer service operations. The thought of customers inadvertently covering costs that should be the company's responsibility lingered in my mind. Yet, amidst this setback, I acknowledge goget.com.au for their commendable service plans and overall streamlined processes that do deliver convenience. As I reflect on my journey with goget.com.au, I am hopeful that my feedback can transform this inconvenience into an opportunity for improvement. It is through such honest reviews that companies can fine-tune their services, ensuring that every customer experience is truly exceptional. Despite the temporary setback, I remain optimistic that goget.com.au will address this issue promptly, enhancing their overall service quality for future users. M
MV Dolor
Unforgettable GoGet Experience: A New Driver’s Journey
As a new driver, my first encounter with GoGet was nothing short of memorable. Navigating the ins and outs of car rental, I embarked on this journey with a mix of excitement and apprehension. The convenience of having a GoGet vehicle stationed right in front of my house was a delightful surprise, making the process all the more seamless and accessible. Despite a minor hiccup with the incessant beeping of the GoGet card on the windshield, which added a touch of humor to the situation, the overall experience was smooth-sailing. It provided me with a golden opportunity to test drive various cars, helping me gain confidence and a better understanding of different vehicle types – a priceless experience for any new driver. The cherry on top was undoubtedly the perk of free petrol, a generous offering that amplified the convenience and affordability of using GoGet. This thoughtful inclusion not only eased the financial burden but also added an extra layer of satisfaction to the whole experience. In retrospect, my first GoGet encounter was not just about renting a car; it was about embarking on a journey of self-discovery and exploration. It was a stepping stone towards independence and empowerment, all made possible by the user-friendly services and thoughtful amenities provided by GoGet. This experience has truly set the bar high for future car rental ventures, leaving me eager to explore more and create new memories with GoGet by my side. T
Tan
Above and Beyond: A Customer Service Miracle
Diving into my experience with goget.com.au, I must say that their customer service went above and beyond to assist me. Initially encountering some issues, I reached out to them three times seeking resolution. However, each time I was met with a prompt and thorough response that not only resolved my concerns but also exceeded my expectations. What truly stood out was their attentive nature. Not only did they acknowledge my initial request, but they also carefully read through my queries, ensuring they fully understood the situation before providing me with a tailored solution. This level of care and dedication truly made me feel valued as a customer. In a world where customer service can often feel automated and distant, goget.com.au restored my faith in genuine, personalized assistance. It's evident that they prioritize customer satisfaction and work diligently to ensure that every interaction leaves a positive impact. I can confidently say that my experience with goget.com.au transformed a potentially frustrating situation into a positive one. Their commitment to resolving issues efficiently and effectively is commendable, and I am grateful for the exceptional service they provided. If you're looking for a company that values its customers and goes the extra mile to ensure their satisfaction, look no further than goget.com.au. M
Meredith Kidby
An Unforgettable Lifesaver: GoGet’s Prompt and Premier Service
As an esteemed customer of goget.com.au, I cannot begin to express my gratitude for the remarkable assistance I received during a recent automotive mishap. Picture this – a treacherous pothole, a flat tire, and a sense of helplessness. In my moment of distress, GoGet's prompt response was nothing short of a lifesaver. Within moments of reaching out to GoGet, a kind and efficient staff member promptly answered my call, exhibiting a level of professionalism that is often hard to come by in today's fast-paced world. They swiftly coordinated an RACV callout, ensuring that my issue would be addressed promptly despite the unexpected setback. In mere minutes, the reassuring sight of the RACV van pulling up put me at ease. The competent technician efficiently resolved the tire predicament, allowing me to resume my journey within a remarkably short timeframe. While the wait time may vary during peak hours, the seamless handling of my situation stood out as a true testament to GoGet's commitment to customer service excellence. Thanks to the timely intervention and impeccable service provided by GoGet, I not only reached my destination as planned but also managed to arrive on time, defying the odds presented by the unforeseen roadside mishap. This level of dedication to customer satisfaction sets GoGet apart as a premier service provider deserving of the highest praise. In conclusion, my experience with GoGet transcended the conventional boundaries of customer service, leaving an indelible mark of appreciation and respect. To anyone seeking unparalleled support in times of automotive trouble, I wholeheartedly recommend GoGet as a steadfast partner in navigating life's unexpected challenges with grace and efficiency. A
Alex
Unbeatable Convenience and Savings with Goget!
Since making the decision to go carless and rely on Goget for my transportation needs, I have been pleasantly surprised by the convenience and cost-effectiveness of this service. Not having to deal with the expenses and hassles of owning a car has been a game-changer for me. One of the highlights of my experience has been the availability of vehicles near me whenever I needed them. The ease of booking and the cleanliness of the cars have consistently met my expectations. The promptness with which reported issues, such as dirty cars, were addressed further showcased the company's commitment to customer satisfaction. Using Goget has not only saved me money but has also helped me evaluate the most efficient mode of transportation for each journey. By considering options like public transport or walking, I have been able to make informed decisions that align with my budget and sustainability goals. For larger errands like grocery shopping, the option to book bigger vehicles has been a lifesaver. The seamless booking process and reliability of the vehicles have made every trip a smooth and hassle-free experience. While there is room for improvement in the app's functionality, I have found that a bit of patience goes a long way in navigating it effectively. Viewing Goget as a unique transportation solution, rather than a traditional taxi service, has made my overall experience with the platform incredibly positive. In conclusion, Goget has truly exceeded my expectations with its user-friendly interface, diverse vehicle options, and exceptional customer service. I highly recommend it to anyone looking for a convenient, cost-efficient, and eco-friendly alternative to car ownership. T
Tze-MingDaniel Ng
Going the Extra Mile: An Unfiltered Review of my Experience with goget.com.au
After a series of unfortunate incidents with other car rental services, I stumbled upon goget.com.au in search of a hassle-free solution. However, my initial encounters left much to be desired. At first glance, their service seemed promising; yet, each booking I made was plagued with complications. From fuel shortages to unlocking issues and parking debacles, I found myself constantly reaching out to their customer service team for assistance. Despite these setbacks, what truly sets goget.com.au apart is their dedicated team. Each time I faced a roadblock, their customer service representatives went above and beyond to rectify the situation promptly. While glitches are unavoidable, their willingness to take ownership and address concerns head-on was truly commendable. It's rare to find a company that genuinely cares about its customers' experiences and strives to make things right. Although my journey with goget.com.au had its share of bumps, the exceptional customer service I received ultimately turned the tide. For those willing to navigate through initial challenges, the silver lining lies in the responsive support team that stands ready to assist at every turn. With an unwavering commitment to customer satisfaction, goget.com.au has not only won me over but also restored my faith in quality service providers. Give them a chance, and you might just find yourself pleasantly surprised by their dedication to making things right. L
Laila Williams
Delighted Patron: A Seamless Experience with GoGet
Embarking on my second adventure with GoGet through goget.com.au, I am thrilled to report that the experience continues to exceed my expectations. From the user-friendly booking process to the consistent and informative communication leading up to the pick-up, every step was seamlessly executed. The value for money offered by GoGet is truly commendable, with convenient options available to extend bookings as needed, adding a layer of flexibility that is greatly appreciated. While the only minor point of improvement would be the cleanliness of the van, both inside and out, I understand that the business must be bustling with activity, leaving little time for maintenance. This small detail aside, the overall positive experience with GoGet remains unrivaled. In conclusion, GoGet has once again proven to be my go-to choice for hassle-free transportation needs, and I look forward to many more journeys with this reliable service. S
Sakir Ali
Turning a Negative into a Positive: How GoGet Transformed My Experience
I recently encountered some challenges with my GoGet account that left me feeling frustrated and disappointed. After an unfortunate incident with impound fees and unexpected charges, I made the decision to close my account due to a lack of transparency in pricing and questionable customer service practices. However, what happened next truly surprised me. Upon reaching out to GoGet to address the unauthorized charges, I was met with a team of dedicated and understanding customer service representatives. They listened to my concerns attentively and took swift action to resolve the issue, refunding the unnecessary charges and providing me with a detailed explanation of the situation. Through their transparency and commitment to customer satisfaction, GoGet not only rectified the negative experience I had but also rebuilt my trust in their services. I now feel confident in continuing to use GoGet for my transportation needs, knowing that they value their customers and are willing to go above and beyond to make things right. Thank you, GoGet, for turning a challenging situation into a positive experience. Your dedication to customer care and willingness to address issues promptly have truly made a difference in my perception of your company. M
Michael Burnett
A Lifesaver in Times of Need: Convenience and Affordability
I cannot thank goget.com.au enough for their exceptional service when I needed it the most. Recently, my beloved car was unexpectedly out of service for three long days due to unforeseen repairs. This unplanned inconvenience could have easily disrupted my daily life and commitments. However, having access to a GoGet car just a short walk away turned out to be a true blessing. The process of booking and picking up a GoGet car was not only convenient but also incredibly swift. Within moments, I had a reliable vehicle at my disposal, allowing me to carry on with my routine seamlessly. In contrast, the nearest car rental depot is situated over an hour away, involving a tedious journey by foot and bus. Such limitations make it a far less practical and flexible option compared to the hassle-free experience provided by GoGet. The peace of mind and convenience that GoGet offered me during a time of unexpected car trouble is truly invaluable. Their service not only saved me precious time and effort but also spared me from unnecessary stress. I wholeheartedly recommend GoGet to anyone seeking a reliable, affordable, and efficient car-sharing solution. Thank you, GoGet, for being a reliable lifesaver in moments of need. E
Eric
GoGet: A Game-changer in Convenience and Accessibility!
As a busy professional, juggling work and personal commitments, finding a reliable car service that offers ease and accessibility is paramount. GoGet surpassed all expectations with its seamless online booking system and user-friendly iPhone app. The convenience of locking in a vehicle at a moment's notice, whether through their website or app, has truly been a game-changer for me. Not only was the process effortless, but the ability to locate a car near my residence saved me valuable time and money. GoGet has become my go-to solution for all transportation needs, and I cannot recommend it enough to anyone seeking a hassle-free and efficient car service.
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Editorial Review: GoGet
Introduction:
GoGet is a popular car sharing service in Australia that revolutionizes the way people travel. With a fleet of vehicles available at various locations, GoGet provides a convenient and flexible alternative to car ownership. In this comprehensive review, we will explore the pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs of GoGet.Pros:
- Wide selection of vehicles available to suit different needs and preferences.
- Convenient and efficient booking process through their user-friendly website and mobile app.
- Flexible rental options, including hourly and daily rates, allowing users to choose based on their specific requirements.
- 24/7 customer support, ensuring assistance is available whenever needed.
- Transparent pricing with no hidden fees or charges.
- Environmental sustainability through shared vehicle usage, reducing carbon emissions.
Cons:
- Availability of vehicles may vary depending on location and demand.
- Membership fees and hourly/daily rates may be a deterrent for occasional users.
User Experience:
Users of GoGet enjoy a seamless and convenient experience, starting from the easy registration process to the hassle-free booking system. The website and mobile app are intuitively designed, offering a smooth navigation experience. The availability of vehicles is displayed in real-time, allowing users to plan their trips with confidence. The overall user experience of GoGet is highly satisfactory, contributing to its growing popularity among customers.
Pricing and Value for Money:
GoGet offers a range of membership plans with affordable rates and pricing options to cater to different customer needs. While occasional users may find the costs slightly higher compared to traditional car rentals, frequent users will find GoGet highly cost-effective, as it eliminates the expenses associated with car ownership, such as maintenance, insurance, and registration. The convenience and flexibility offered by GoGet make it a valuable service, providing great value for money.
Customer Service:
GoGet prioritizes customer satisfaction and ensures excellent customer service at all times. Their dedicated support team is available 24/7 to assist customers with any queries, bookings, or concerns. Users can reach out to the customer service team through various communication channels, including phone, email, and live chat. The prompt and friendly responses contribute to a positive customer experience.
Product Quality and Selection:
GoGet maintains a fleet of well-maintained vehicles from reputable brands, ensuring high-quality and reliable transportation options for their customers. The selection includes a diverse range of vehicles, from compact cars for city commuting to SUVs for family trips. Regular maintenance and cleanliness are top priorities, as GoGet ensures vehicles are clean, sanitized, and in good condition for every customer.
Website Usability:
The GoGet website is user-friendly, featuring a simple and intuitive interface that allows easy navigation. Users can quickly find information about the available vehicles, locations, rates, and booking options. The website is also mobile-responsive, enabling seamless access through smartphones and tablets. Overall, the website's usability enhances the convenience and efficiency of the GoGet service.
Returns and Exchanges:
GoGet has a transparent and fair returns and exchanges policy. If a user encounters any issues or discrepancies with the vehicle, they can report it to GoGet's customer service team. In case of technical issues or maintenance problems, GoGet strives to provide a suitable replacement vehicle promptly. Such proactive measures contribute to customer satisfaction and ensure a hassle-free experience.
Promotions and Discounts:
GoGet regularly offers promotions and discounts to both new and existing customers. These promotions may include discounted membership fees, reduced rates for specific vehicle categories, or bonus credits for loyal customers. Subscribers to their newsletter and social media pages can stay updated on the latest deals and take advantage of cost-saving opportunities.
Reputation:
With a strong presence and positive customer feedback, GoGet has earned a reputable position in the Australian car sharing market. Their commitment to providing exceptional service, transparency, and focus on customer satisfaction has resulted in a loyal user base. The company's longstanding reputation attracts new customers and reassures them of a trustworthy and reliable car sharing experience.
Payment Options:
GoGet offers secure and flexible payment options for their customers. Users can conveniently pay for their bookings through various methods, including credit cards, debit cards, and direct bank transfers. The encrypted payment system ensures the safety and privacy of customers' financial information.
Loyalty Programs:
GoGet rewards its loyal customers through a loyalty program. Users can earn loyalty credits for every booking made, which can be redeemed for discounts or free trips. The loyalty program incentivizes frequent usage and encourages customer loyalty.
Customer Reviews:
Customer reviews of GoGet are predominantly positive, highlighting the convenience, reliability, and cost-effectiveness of the service. Users appreciate the ease of booking, the selection of vehicles, and the friendly customer support. The overall ratings and testimonials from satisfied customers attest to the excellent reputation and quality of the GoGet car sharing service.
Community Involvement:
GoGet actively engages with the community by supporting local initiatives and environmentally conscious projects. The company promotes the use of shared vehicles as a sustainable transportation option, reducing traffic congestion and carbon emissions. By partnering with organizations dedicated to environmental causes, GoGet demonstrates a commitment to community welfare.
Shipping and Costs:
As a car sharing service, GoGet does not involve shipping of physical products. Users can access the vehicles directly from their designated locations, eliminating any shipping costs associated with traditional purchases or rentals.
Conclusion:
GoGet stands out as a leading car sharing service in Australia, offering a cost-effective alternative to car ownership. With an extensive fleet of well-maintained vehicles, a user-friendly booking platform, excellent customer service, and a commitment to sustainability, GoGet has built a strong reputation in the industry. Whether you need a vehicle for a quick errand or a scenic road trip, GoGet provides a seamless and convenient solution. Embrace the future of transportation with GoGet and experience the freedom of shared mobility.