Goibibo User Reviews

Introduction:

Goibibo is a leading Indian online travel booking platform that allows customers to book flights, hotels, buses, and holiday packages. It is part of the Ibibo Group, which is one of the largest online travel companies in India. Founded in 2009, Goibibo has become a popular choice among travelers who enjoy the convenience and ease of online booking.

Pros and Cons:

Pros:

• Easy and user-friendly booking process
• Offers a wide range of travel services including flights, hotels, buses, and holiday packages
• Competitive pricing and discounts available
• Multiple payment options, including wallets and net banking
• Reward programs and cashback offers available

Cons:

• Limited options for canceling or rescheduling bookings
• Customer service could be more responsive

User Experience:

Goibibo provides a seamless and user-friendly booking experience for customers. The website and mobile app have a clean and intuitive design, making it easy to search and book travel services. The booking process is straightforward, and customers receive instant confirmation for their bookings. The company also sends regular updates and reminders via SMS and email.

Pricing and Value for Money:

Goibibo offers competitive pricing for its travel services, making it an excellent choice for budget-conscious travelers. The company also provides a range of discounts and offers through its cashback and reward programs, providing good value for money. However, customers should be aware that cancellation and rescheduling fees can be high, which may affect the overall value proposition.

Alternatives:

Goibibo faces competition from other online travel booking platforms such as MakeMyTrip, Yatra, and Cleartrip. These platforms offer similar services and features, but pricing and promotions may differ. Customers should compare the options available to them before making a booking.

Customer Service:

Goibibo provides customer support through its website, mobile app, and call center. However, customers have reported that the response times can be slow, and the support staff may not always be able to resolve issues satisfactorily. The company could improve its customer service by investing in better training, tools, and processes.

Product Quality and Selection:

Goibibo provides a wide selection of travel services, including flights, hotels, buses, and holiday packages. The company partners with leading travel providers to offer a broad range of options to customers. However, customers should be aware that the quality of products and services may vary depending on the partner and location.

Website Usability:

Goibibo's website and mobile app are well-designed and easy to navigate. The platform provides a range of filters and sorting options to help customers find the right travel service. The platform also offers a range of payment options, making it convenient for customers to complete their bookings.

Returns and Exchanges:

Goibibo's policies for cancellations, refunds, and rescheduling vary depending on the type of service booked and the partner. Customers should carefully read the terms and conditions before making a booking. In general, cancellation and rescheduling fees can be steep, and customers should be aware of these costs before making a booking.

Promotions and Discounts:

Goibibo provides a range of promotions and discounts through its cashback and reward programs. Customers can earn points for every booking and redeem them for future bookings or discounts. The company also offers regular promotions and discounts via its website and mobile app.

Reputation:

Goibibo has a good reputation as a reliable and trustworthy online travel booking platform. The company has received positive reviews from customers for its user-friendly platform, competitive pricing, and range of travel services. However, customers have also highlighted issues with customer service and cancellation policies.

Payment Options:

Goibibo offers a range of payment options, including credit cards, debit cards, net banking, UPI, and mobile wallets. The platform also provides a secure payment gateway, ensuring the security and privacy of customer information.

Loyalty Programs:

Goibibo's loyalty program allows customers to earn points for every booking and redeem them for future bookings or discounts. The platform also offers other cashback and reward programs that provide customers with additional savings and benefits.

Customer Reviews:

Customers have generally provided positive reviews for Goibibo, highlighting the platform's ease of use, competitive pricing, and range of travel services. However, some customers have reported issues with customer service, cancellation policies, and product quality.

Community Involvement:

Goibibo has demonstrated its commitment to social responsibility by supporting various social causes and initiatives. These include a partnership with the Robin Hood Army to provide food and support to underprivileged sections of society.

Shipping and Costs:

As an online travel booking platform, Goibibo does not provide physical products that require shipping. Customers should be aware of the fees and charges associated with canceling or rescheduling bookings, as these can be significant. The company provides transparent information on its fees and charges, enabling customers to make informed decisions.