Users Voice for Goindigo

73% users rated Terrible
0% users rated Poor
0% users rated Average
8% users rated Very Good
19% users rated Excellent
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Goindigo Overall rating
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Review article published on: 07 Apr 2019

Last updated by on 09 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2021 2 4.2 3.8 4.6 4.8 5
Dec 2021 5 4 4.4 4.1 4.9 5
Jan 2022 5 4.3 4.3 3.7 4.9 5
Feb 2022 1 3.7 4.1 4.6 5 5
Mar 2023 5 2.4 4.6 4.2 4.9 5
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Detailed Goindigo Review by

Introduction

GoIndigo is India's largest airline with over 9 million passengers annually. The airline was founded in 2006 and has since expanded its network to over 60 domestic and international destinations. GoIndigo offers affordable flights with high-quality services, making it a popular choice for budget-conscious travelers.

Pros and Cons

Pros: Low ticket prices, wide network, high-quality services, excellent website usability, and loyalty programs. Cons: Limited in-flight entertainment, frequent flight delays or cancellations, and additional charges for food, beverages, and baggage.

User Experience

GoIndigo's website is user-friendly, responsive, and easy to navigate. Passengers can easily book their flights, check flight status, and manage their bookings. The website's design is also aesthetically pleasing and consistent with the airlines' branding.

Pricing and Value for Money

GoIndigo offers some of the lowest flight prices in India and often has promotions and discounts available. Although passengers need to pay extra fees for baggage, food, and beverages, the overall costs are still reasonable and provide good value for money.

Alternatives

There are several other airlines in India that offer similar services and prices to GoIndigo, including SpiceJet and AirAsia India.

Customer Service

GoIndigo has a dedicated customer service team that is available 24/7 to answer customer queries and resolve any issues. The airline also has a well-developed feedback mechanism that enables customers to share their feedback or complaints.

Product Quality and Selection

GoIndigo offers a variety of flight options, including economy, premium economy, and business class, providing passengers with flexibility and choice. The airline also offers a range of add-ons, such as meal pre-orders and seat selection, to enhance the travel experience.

Website Usability

GoIndigo's website is optimized for both desktop and mobile devices, making it easy for passengers to book flights on-the-go. The website is also secure and offers various payment options, including credit cards, debit cards, and net banking.

Returns and Exchanges

GoIndigo allows passengers to cancel or change their flights, subject to certain terms and conditions. Passengers are advised to review the airline's cancellation policy before booking their flights.

Promotions and Discounts

GoIndigo regularly offers promotions and discounts on flights, which can be accessed through the airline's website or social media channels.

Reputation

GoIndigo has a good reputation in the Indian airline industry, primarily due to its low prices and high-quality services. The airline has won several awards and accolades over the years, including the Best Low-Cost Airline in Central Asia and India at the Skytrax World Airline Awards.

Payment Options

GoIndigo accepts various payment options, including credit cards, debit cards, net banking, and UPI. Passengers should ensure they choose a secure and reliable payment option when booking their flights.

Loyalty Programs

GoIndigo has a loyalty program called IndiGo PLUS, which offers members various benefits, such as priority check-in, extra baggage allowance, and flight vouchers.

Customer Reviews

GoIndigo has received mixed feedback from customers, with some praising the airline's low prices and high-quality services, while others criticizing its frequent flight delays and limited in-flight entertainment.

Community Involvement

GoIndigo is involved in several community projects, including initiatives to promote education, healthcare, and environmental sustainability.

Shipping and Costs

As an airline, GoIndigo does not ship physical products. However, passengers need to pay additional fees for checked-in baggage, which can vary depending on the weight and size of the luggage.

Goindigo Recent User Reviews

User Rating

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Reviewer Name: VK

Review Submission Date: 2022-02-02

Review Title: Harshal at customer service domestic…
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Review Description: Harshal at customer service domestic check in was excellent at Departures quick check in desk .As an international passenger from London I was unable to do a web check in .Harshal helped us with professionalism and due care .She is a star ??

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Reviewer Name: annapurna tiwari

Review Submission Date: 2022-01-30

Review Title: 6E6552...The flight was mind blowing.We…
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Review Description: 6E6552...The flight was mind blowing.We enjoyed the flight.crew members were very nice.pilots were awesome.they explained everything about the route.they described every mountain like mount Everest ,Annapurna mountain.Airhostesses were very humble too..??????thanku so much indigo airlines .

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Reviewer Name: user bin

Review Submission Date: 2022-01-07

Review Title: Worst airlines
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Review Description: Worst airlines . I won’t suggest to anyone . In airlines website it’s showing 3500/- INR is application/ cancellation fees but customer service is saying 4,500/- as cancellation fees. Not sure how these airlines change their words.

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Reviewer Name: Kabir V

Review Submission Date: 2022-01-05

Review Title: Worst customer service and worst…
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Review Description: Worst customer service and worst management. Do not travel with #indigo Airlines. #banindigo #bycottindigo

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Reviewer Name: kalyan dutta

Review Submission Date: 2021-10-13

Review Title: Flight missed due to non intimation of rescheduled flight
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Review Description: @IndiGo6E had a booking from Abu Dhabi to Kolkata on 101021 at 23:40 PNR AK1DKM. Turned up at airport to know flight had departed at 3:25 am. DUPED big time. Rebooked on 111022 on Indigo at 2:45 am PNR OMN34Q. Tried calling airlines. All bots. Lodged a complaint at desk. No response from customer care even after 2 days.

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Reviewer Name: Prashasti Prabhu

Review Submission Date: 2021-09-28

Review Title: Worst experience
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Review Description: Worst experience, not only once but happens many times that an email is received saying your flight is rebooted and you need to travel via or the time has changed. I am an international traveller and no one helped me to get a quicker direct flight. Poor flight service poor customer service

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Reviewer Name: Sylwia M

Review Submission Date: 2021-05-17

Review Title: The worse customer service
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Review Description: The worse customer help and service I have hade ever recived. Huge problem with payment but customer service and help line dont boder at all !!!

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Reviewer Name: Hashmi Rameez Qureshi

Review Submission Date: 2021-02-08

Review Title: Fantastic customer care
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Review Description: Fantastic customer care. Very good experience. I was travelling from Delhi to Hyderabad on 3rd week of December 2020. Due to sickness wasn't feeling well but there was one flight attendant who helped me a lot to get better during journey. I think her name is Agustina Ekka. She was very polite and humble girl. she gave me medicine and asked me many time if i need any thing. smooth take off and landing. Highly recomended.

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Reviewer Name: evon niya

Review Submission Date: 2020-10-23

Review Title: Good service
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Review Description: I'm thankful to Ms. Hanaitha for her excellent service and support given to my partner who travelled first time to Ireland. She was truly helpful and responsible. Big thanks to the entire team.

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Reviewer Name: Sinto Antony

Review Submission Date: 2020-10-23

Review Title: Hanaitha is a very good staff who…
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Review Description: Hanaitha is a very good staff who helped me during my first journy to Ireland... Thank you so much for your great support..

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