Goindigo User Reviews

Introduction

GoIndigo is India's largest airline with over 9 million passengers annually. The airline was founded in 2006 and has since expanded its network to over 60 domestic and international destinations. GoIndigo offers affordable flights with high-quality services, making it a popular choice for budget-conscious travelers.

Pros and Cons

Pros: Low ticket prices, wide network, high-quality services, excellent website usability, and loyalty programs. Cons: Limited in-flight entertainment, frequent flight delays or cancellations, and additional charges for food, beverages, and baggage.

User Experience

GoIndigo's website is user-friendly, responsive, and easy to navigate. Passengers can easily book their flights, check flight status, and manage their bookings. The website's design is also aesthetically pleasing and consistent with the airlines' branding.

Pricing and Value for Money

GoIndigo offers some of the lowest flight prices in India and often has promotions and discounts available. Although passengers need to pay extra fees for baggage, food, and beverages, the overall costs are still reasonable and provide good value for money.

Alternatives

There are several other airlines in India that offer similar services and prices to GoIndigo, including SpiceJet and AirAsia India.

Customer Service

GoIndigo has a dedicated customer service team that is available 24/7 to answer customer queries and resolve any issues. The airline also has a well-developed feedback mechanism that enables customers to share their feedback or complaints.

Product Quality and Selection

GoIndigo offers a variety of flight options, including economy, premium economy, and business class, providing passengers with flexibility and choice. The airline also offers a range of add-ons, such as meal pre-orders and seat selection, to enhance the travel experience.

Website Usability

GoIndigo's website is optimized for both desktop and mobile devices, making it easy for passengers to book flights on-the-go. The website is also secure and offers various payment options, including credit cards, debit cards, and net banking.

Returns and Exchanges

GoIndigo allows passengers to cancel or change their flights, subject to certain terms and conditions. Passengers are advised to review the airline's cancellation policy before booking their flights.

Promotions and Discounts

GoIndigo regularly offers promotions and discounts on flights, which can be accessed through the airline's website or social media channels.

Reputation

GoIndigo has a good reputation in the Indian airline industry, primarily due to its low prices and high-quality services. The airline has won several awards and accolades over the years, including the Best Low-Cost Airline in Central Asia and India at the Skytrax World Airline Awards.

Payment Options

GoIndigo accepts various payment options, including credit cards, debit cards, net banking, and UPI. Passengers should ensure they choose a secure and reliable payment option when booking their flights.

Loyalty Programs

GoIndigo has a loyalty program called IndiGo PLUS, which offers members various benefits, such as priority check-in, extra baggage allowance, and flight vouchers.

Customer Reviews

GoIndigo has received mixed feedback from customers, with some praising the airline's low prices and high-quality services, while others criticizing its frequent flight delays and limited in-flight entertainment.

Community Involvement

GoIndigo is involved in several community projects, including initiatives to promote education, healthcare, and environmental sustainability.

Shipping and Costs

As an airline, GoIndigo does not ship physical products. However, passengers need to pay additional fees for checked-in baggage, which can vary depending on the weight and size of the luggage.