Goingknobs Reviews

Voted Poor (2/5)

74 Votes

74 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

30% users rated Terrible
3% users rated Poor
31% users rated Average
19% users rated Very Good
18% users rated Excellent
Write a review

Introduction

GoingKnobs.com is an online retailer that specializes in a wide range of knobs and hardware for doors, cabinets, and furniture. With a comprehensive selection, competitive prices, and excellent customer service, this website has become a popular destination for those looking to enhance the aesthetics and functionality of their living spaces. From classic styles to contemporary designs, GoingKnobs.com offers an extensive range of options to suit different preferences and needs.

Pros and Cons

  • Pros:
    • Wide range of knobs and hardware: GoingKnobs.com boasts a vast collection of products, ensuring there is something for every taste and style.
    • Competitive pricing: The website offers competitive prices, making it an affordable option for customers.
    • Excellent customer service: With knowledgeable and friendly representatives, GoingKnobs.com provides top-notch customer support.
    • Easy-to-use website: The intuitive and user-friendly interface of the website makes browsing and placing orders a breeze.
  • Cons:
    • Limited product images: Some products on the website have limited images, which makes it harder to assess their aesthetics and quality.
    • Shipping costs: While the website offers a wide selection of shipping options, some customers may find the costs to be slightly higher compared to competitors.

User Experience

The user experience on GoingKnobs.com is generally positive. The website's well-organized layout and intuitive navigation make it easy for users to find the products they are looking for. Additionally, the search function is efficient, allowing users to quickly locate specific items. The product pages provide comprehensive information about each item, including dimensions, materials, and availability. However, as mentioned earlier, some products lack multiple images, which can make it challenging for customers to make an informed decision.

Pricing and Value for Money

GoingKnobs.com offers competitive pricing, ensuring customers receive value for their money. While some products may appear to be slightly higher-priced compared to other retailers, the website compensates for it by providing an extensive selection of high-quality knobs and hardware. Additionally, the ease of online shopping and the convenience of browsing multiple options from the comfort of home contribute to the overall value provided.

Customer Service

One of the standout features of GoingKnobs.com is its exceptional customer service. The support team is knowledgeable, helpful, and responsive, ensuring that customers' inquiries and concerns are addressed promptly. Whether it's assistance with product selection or post-purchase support, the customer service representatives go the extra mile to provide a satisfactory experience.

Product Quality and Selection

GoingKnobs.com prides itself on offering products of high quality. Each item goes through a rigorous selection process to ensure durability, functionality, and aesthetic appeal. The website collaborates with renowned manufacturers, which further affirms the commitment to providing customers with top-notch products. The diverse selection ranges from traditional to contemporary designs, catering to various preferences and interior styles.

Website Usability

The website's design and layout prioritize ease of use. The clean and organized interface allows customers to navigate effortlessly through different categories and subcategories. The search function is efficient, delivering accurate results based on keywords or specifications. The streamlined shopping cart and checkout process make the online shopping experience seamless.

Returns and Exchanges

GoingKnobs.com has a fair and customer-friendly return and exchange policy. If a customer is not satisfied with their purchase, they can request a return or exchange within a specified period. However, it is important to note that some products, such as custom-made or clearance items, may be subject to restrictions or exclusions. The website provides clear instructions and guidelines on how to initiate returns or exchanges, ensuring a hassle-free experience for customers.

Promotions and Discounts

GoingKnobs.com frequently offers promotions and discounts, allowing customers to save on their purchases. Special deals, seasonal sales, and coupon codes are regularly featured on the website. Customers can also sign up for the newsletter to receive updates on upcoming promotions and exclusive offers. These discounts enhance the affordability of products, making the website even more appealing to budget-conscious shoppers.

Reputation

GoingKnobs.com has established a solid reputation within the industry. The website has been serving customers for several years, earning trust and credibility. Positive customer reviews and testimonials further validate the website's reliability and commitment to customer satisfaction. The company's reputable standing is reinforced by its partnerships with renowned manufacturers and its dedication to quality products and services.

Payment Options

GoingKnobs.com offers a variety of secure payment options to accommodate different preferences. Customers can use major credit cards, such as Visa, Mastercard, and American Express, for their purchases. The website also accepts payment through PayPal, providing an additional layer of security and convenience.

Loyalty Programs

Currently, GoingKnobs.com does not have a specific loyalty program in place. However, the website periodically offers promotions and exclusive discounts to returning customers. By signing up for the newsletter, customers can stay informed about these special offers and take advantage of the benefits associated with being a loyal shopper.

Customer Reviews

Customer reviews play a crucial role in helping potential buyers make informed decisions. GoingKnobs.com encourages customers to leave reviews and ratings for products they have purchased. These reviews are displayed on the corresponding product pages, providing valuable insights into the quality, durability, and overall satisfaction of previous customers. The website also takes customer feedback seriously, continuously striving to improve its products and services based on these reviews.

Community Involvement

GoingKnobs.com actively engages with its community by participating in charitable initiatives and supporting relevant causes. The website collaborates with local organizations and donates a portion of its proceeds to contribute to the betterment of society. By fostering community involvement, GoingKnobs.com demonstrates its dedication to making a positive impact beyond the realm of knobs and hardware retail.

Shipping and Costs

GoingKnobs.com offers various shipping options to cater to customer preferences. The website provides estimated delivery times for each option at the checkout stage, ensuring transparency and informed decision-making. However, it is important to note that the shipping costs may vary depending on the size and weight of the order, as well as the shipping destination. While some customers may find the shipping costs slightly higher compared to competitors, the website strives to deliver products in a timely and secure manner. In conclusion, GoingKnobs.com is a reputable online retailer that excels in providing a wide range of high-quality knobs and hardware. With competitive prices, exceptional customer service, and a user-friendly website, it offers great value for money. While there are minor areas for improvement, such as increasing product images and refining shipping costs, the overall experience is positive. The website's commitment to product quality, customer satisfaction, and community involvement solidifies its position as a trustworthy destination for all knob and hardware needs.