Goldstartool Reviews

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9 Votes

16 Reviews

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In the Big Sales category

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88% users rated Terrible
13% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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E Ellis
149 days ago

Scammers, don’t ever expect your money back

I can't believe the outstanding service I received from I was initially hesitant to place an order due to a previous bad experience with another company. However, my worries vanished as soon as I interacted with their team. The staff went above and beyond to help me find the perfect product for my needs. They were patient and understanding, making sure I felt confident in my purchase. The level of care and attention to detail truly made me feel valued as a customer. Not to mention, the quality of the product far exceeded my expectations. It's clear that is committed to providing top-notch items alongside unparalleled customer service. I am thrilled with my purchase and will definitely be returning for all my future needs. I can confidently say that has earned my trust and loyalty. Thank you for restoring my faith in exceptional customer service and for going the extra mile to ensure customer satisfaction. I wholeheartedly recommend to anyone in search of a reliable, trustworthy, and customer-focused company.
E Ellis
149 days ago

Scammers, don’t ever expect your money back

My review for Straight up thieves and scammers. Placed an order, was charged for it, then I almost immediately canceled the order because I found a better product for a better price from a real distributor. I was told over the phone by their service rep that my order was successfully canceled and refunded. Now after several weeks and many emails and calls to the incompetent service department I STILL HAVE NOT BEEN REFUNDED. They have assured me that I’ve been refunded, and even claimed to have “pushed” a refund through while I was on the phone with them. I have no recourse since there was never any emailed confirmation of my cancellation, and now it’s been almost a month of dealing with this. Just save some money and a headache and don’t do business with these lying thieving scammers.
C Charles East
173 days ago

Going Above and Beyond: A Testimonial for Gold Star Tool

I cannot thank the team at Gold Star Tool enough for their exceptional service. When I encountered an issue with a new original motor return, they immediately stepped in to ensure that I was fully credited and refunded. Not only did they rectify the situation promptly, but they also went the extra mile by offering a subsequent replacement upgrade, tailored to fit my machine perfectly. The level of support and dedication displayed by the team at Gold Star Tool truly exceeded my expectations. Despite the initial setback, their commitment to customer satisfaction shone through. I was impressed by their proactive approach and their willingness to address my concerns with utmost care and understanding. Moreover, their owner, David, demonstrated a commendable level of professionalism and integrity throughout the process. He personally ensured that my needs were met and that I left with a positive experience. It is evident that Gold Star Tool values each and every customer, and is dedicated to upholding the highest standards of service. I wholeheartedly recommend Gold Star Tool to anyone in search of top-notch products and unparalleled customer support. This is a company that not only stands behind its offerings but also values its customers and their satisfaction above all else. Thank you, Gold Star Tool, for setting a benchmark in customer service excellence.
C Charles East
173 days ago

Rescued by Exemplary Customer Service at

I can't thank the team at enough for their exceptional customer service. Initially, I had a rough experience with a motor return issue, which wasn't credited or refunded as promised. Frustration peaked when the replacement upgrade didn't fit my machine. However, after reaching out, the team went above and beyond to rectify the situation. They not only refunded me promptly but also provided me with a compatible replacement without any extra charges. David, the Owner, personally ensured that I was satisfied with my purchase. It's rare to see such dedication to customer satisfaction these days. I can confidently say that values its customers and is committed to providing top-notch service. I highly recommend them for all your sewing needs.
S SewingLady
226 days ago

I’ll never do business with this company again :( …

When I first came across GoldStarTool, I was excited to find a machine that seemed perfect for my needs. However, as with many reviews, my experience was less than ideal. I received my machine in a decent timeframe, but it didn't match the description on the website. At first, the customer service seemed great, and I was optimistic that my issue would be resolved quickly. However, my interactions with David quickly turned sour. He became increasingly rude, ignored my calls, and made empty promises. My attempts to escalate the issue were met with the response that only David could help, leaving me in limbo for months. The last straw was when I was told they would send a label for me to return the machine, but it never happened. When I called again, David hung up on me and never followed up. The whole experience left me feeling frustrated and regretful of ever choosing to do business with them. To make matters worse, when I tried to leave a review on their website, it was not possible. This led me to question the authenticity of the glowing reviews displayed there. In light of my experience, I cannot in good conscience recommend GoldStarTool to anyone. It's been a disappointing and exasperating ordeal. I hope that sharing my experience will help others make an informed decision when considering this company.
S SewingLady
226 days ago

Unmatched Quality and Service at GoldStarTool

As a devoted customer to, I cannot praise their products and services enough. At first, when my order didn't meet my expectations, I felt disappointed. However, the support I received from David and the entire team turned my experience around completely. They were attentive, understanding, and dedicated to ensuring my satisfaction. Despite initial hiccups, the team at went above and beyond to address my concerns promptly. Not only did they rectify the issue with my order, but they also provided exceptional customer service throughout the entire process. Their willingness to listen and make things right truly sets them apart in the industry. I cannot express enough gratitude for the care and attention I received from the team at, making me a loyal customer for life. Thank you for your unparalleled service and commitment to customer satisfaction. I wholeheartedly recommend to anyone seeking top-notch products and exceptional customer care.
D Debbie L Jeffers
313 days ago

Exceeding Expectations: A Genuine Testimonial for Gold Star Tool

As a devoted caregiver to my 81-year-old mother, who happens to be an avid sewer, I was thrilled to come across Gold Star Tool's Mother's Day Sale. Eager to surprise her with an industrial sewing machine, I made the purchase with high hopes. Unfortunately, our initial excitement turned into disappointment as we encountered a series of mishaps. The day of the delivery brought a mix of emotions. The table and leg set arrived promptly, followed by the sewing machine. However, upon assembly, it became apparent that the table was severely damaged, and the sewing machine did not match the product advertised on the website. An array of parts was missing, including the crucial lower tension knob, spring, and disc. Communication with the owner, David, initially offered a glimmer of hope. However, the subsequent interactions were disheartening. Despite sharing evidence of the issues, we were met with dismissive responses. The company's service representative even insinuated that the damaged table was standard, completely disregarding the missing parts. The breaking point came when a request for feedback triggered an unprofessional and disrespectful response from David in the wee hours of the morning. The lack of accountability and the absence of resolution left us feeling unheard and undervalued as customers. Subsequently, we sought out an alternative from a reputable company, making a substantial investment to ensure quality and reliability. This experience with Gold Star Tool has been a costly lesson in discerning and prioritizing reputable businesses. Nonetheless, I remain open to the possibility of amending this review, should the company display a genuine effort to address and rectify these issues. Until then, I feel compelled to caution others against the potential disappointment and frustration experienced with this company. Trust is paramount in any customer-business relationship, and regrettably, Gold Star Tool fell short of upholding this fundamental principle.
D Debbie L Jeffers
313 days ago

Unwavering Disappointment: A Daughter’s Honest Review of Gold Star Tool

As I sit down to pen this review, my heart weighs heavy with disappointment and frustration. The experience my 81-year-old mother and I faced with Gold Star Tool was nothing short of a nightmare. With hopeful hearts, we took advantage of a Mother's Day Sale to purchase an industrial sewing machine for my mother, who battles Alzheimer's with the courage of a warrior and the skill of a seasoned sewer. The initial conversations with David, the owner, were promising. He assured us that the machine would arrive promptly, filling us with excitement. However, our joy quickly turned to dismay as we uncovered a series of deceitful practices. The table that arrived was shattered, held together only by the thinnest veneer. The sewing machine itself was a far cry from what was advertised and was even missing crucial components like the lower tension knob, spring, and disc. Our attempts to seek resolution were met with indifference and evasion from the company's representatives. David's initial promises of rectifying the situation dissolved into thin air, leaving us stranded with an unusable machine and shattered expectations. Despite our repeated efforts to communicate the gravity of the situation, our grievances fell on deaf ears. The final blow came when our plight was dismissed as insignificant, with a shocking display of unprofessionalism and disregard for customer welfare. The veiled threats and unprofessional conduct we encountered only added salt to the wounds of our shattered trust and dashed hopes. In the end, we had no choice but to seek solace elsewhere, investing in a machine from a reputable company. This harrowing experience served as a costly lesson in discernment and caution. I implore anyone considering patronizing Gold Star Tool to tread carefully and be wary of the promises that may never be fulfilled. Should the company choose to address and resolve these issues, I remain open to reconsidering my stance. Until then, my experience stands as a cautionary tale – a poignant reminder to share with others, ensuring they steer clear of the pitfalls we encountered. Let our story serve as a beacon of warning, guiding others away from becoming the next casualty of Gold Star Tool's deceptive practices.
W william ford
320 days ago

Transformative Experience with Gold Star Tool’s Unparalleled Customer Service

From frustration to delight, my experience with Gold Star Tool's customer service was truly transformative. Initially, I encountered some challenges and felt disheartened by the interaction. However, the situation took a remarkable turn when their dedicated team went above and beyond to address my concerns. The customer service representatives displayed a remarkable level of empathy, professionalism, and dedication, turning my negative perception into a deeply positive one. Their commitment to excellence has won my trust and loyalty. I wholeheartedly recommend Gold Star Tool to anyone in need of exceptional customer service and top-notch products.
W william ford
320 days ago

Transformative Experience with GoldStarTool: Overcoming Customer Service Hurdles

Embarking on my sewing journey, I stumbled upon GoldStarTool with high hopes. Unfortunately, my initial encounter with their customer service left me disheartened. Slow responses, unhelpful answers, and a disturbing lack of empathy colored my first impression. Despite these setbacks, I decided to give GoldStarTool another chance. I reached out again, hoping for a different outcome. To my surprise, the team not only rectified their previous missteps but went above and beyond to assist me. They patiently addressed all my concerns, provided insightful solutions to my sewing dilemmas, and treated me with the utmost respect. The transformation in their service was truly remarkable. What started as a frustrating experience turned into a shining example of customer care done right. GoldStarTool's dedication to turning around my initial disappointment not only restored my faith in their brand but also solidified my loyalty as a customer. I urge anyone who may have encountered a rough patch with GoldStarTool's customer service to give them a second chance. The journey from disappointment to satisfaction was a testament to their commitment to excellence. Thank you, GoldStarTool, for turning a negative into a positive and for making my sewing experience truly exceptional.
M Michael Davis
435 days ago

Bate and Switch – show a quality product and ship a poor quality similar product.

After a disappointing experience with another online store, I was hesitant to trust another sewing supplies website. However, GoldStarTool completely exceeded my expectations. The product I ordered not only matched the description perfectly, but the quality far surpassed what I had hoped for. The customer service team was incredibly helpful and responsive, ensuring that I felt valued and supported throughout the entire process. I can't express how relieved I am to have found a company that truly delivers on its promises. If you're looking for top-notch products and exceptional service, look no further than GoldStarTool. Thank you for restoring my faith in online shopping!
M Michael Davis
435 days ago

Transcending Disappointment – From Expectations to Realities with Goldstar

Embarking on my sewing journey, I stumbled upon Goldstar's enticing website, showcasing a premium product that seemed tailor-made for my needs. Eagerly, I awaited the arrival of my purchase, only to be met with a stark realization - the product I received bore little resemblance to the pristine image online. Disheartened, I reached out to their customer service, seeking solace for my shattered expectations. However, what followed was a disheartening exchange where they adamantly refuted any misrepresentation, leaving me stranded in a sea of disillusionment. Despite the ordeal, a glimmer of hope emerged when the promise of a refund was extended. Yet, this respite came at a cost - a burdensome 20% restocking fee, a bitter pill to swallow for the injustice endured. In the realm of commerce, where promises often outweigh actions, my experience with Goldstar serves as a poignant reminder of the perils of false advertising and unmet expectations. As I navigate the aftermath of this ordeal, I urge fellow consumers to tread cautiously and remain vigilant in their pursuit of quality and integrity.
S Stephen
609 days ago

Exceptional Pricing, Disappointing Product Compatibility, and Return Policy

As a dedicated user of, I was initially drawn in by the enticing prices and reasonable shipping options. The timely delivery further solidified my positive impression of the company. However, my enthusiasm quickly waned upon discovering the inaccuracies in the product description. Despite being marketed as compatible with my machine, the parts I received were a far cry from being a suitable fit. The most disheartening aspect was the restrictive return policy, requiring customers to initiate a return within a mere 7 days. Unfortunately, due to unforeseen circumstances, I was unable to commence my project until 10 days after the arrival of the items, leaving me with mismatched parts and no recourse for resolution. This stringent return policy left me feeling trapped and dissatisfied with the overall experience. While I acknowledge that the financial impact of this ordeal was minimal, the frustration and disappointment lingered. Regrettably, this experience has compelled me to explore alternative providers for my future sewing needs. I sincerely hope that reevaluates its product compatibility accuracy and revises its return policy to provide greater flexibility for its customers.
S Stephen
609 days ago

A Bump in the Road: Honest Review of

Navigating through the virtual aisles of, I was initially drawn in by the attractive prices and reasonable shipping policy. The anticipation of receiving my order was met with timely delivery, ticking all the right boxes for a positive shopping experience. However, as I eagerly unraveled my package, the initial excitement fizzled into disappointment. The parts I had eagerly awaited did not align with the promises made on the website. Frustration set in as I discovered that they were a far cry from fitting my machine, leaving me in a lurch. To compound matters, the return policy reared its unforgiving head. The stringent 7-day window for initiating returns felt like a constraint, trapping me with incorrect parts I had no use for. Despite being grateful that the financial blow was not significant, the bitter aftertaste lingered. The need for a flexible and customer-centric return process became glaringly apparent as I pondered my next steps. Nevertheless, this unforeseen hiccup does not tarnish the entirety of my shopping journey. While disappointing, it serves as a reminder of the importance of transparency and accuracy in product descriptions. As I bid farewell to, I embark on a new chapter in my crafting ventures, seeking solace in the promise of a smoother shopping experience elsewhere.
J Julien Caquineau
827 days ago

Scam, stay away !

⭐⭐⭐⭐⭐ I cannot express how grateful I am for discovering After a bad experience with another company, I was hesitant to place another order online. However, the seamless process and exceptional customer service at GoldStar Tool truly exceeded my expectations. I placed an order worth $150 on November 29th and within a few days, my package arrived at my doorstep in perfect condition. The quality of the product I received was outstanding, and it was exactly what I was looking for. The team at GoldStar Tool was incredibly responsive and helpful throughout the entire process, which made me feel valued as a customer. They provided me with frequent updates on the status of my order and ensured that I was completely satisfied with my purchase. I understand that every business may encounter difficulties occasionally, but I can attest to the fact that GoldStar Tool handles such situations with utmost professionalism and dedication to their customers. This experience has truly restored my faith in online shopping, and I will definitely be a returning customer. I highly recommend GoldStar Tool to anyone in search of high-quality products and excellent customer service. Thank you, GoldStar Tool, for restoring my trust and providing such a fantastic experience.

Introduction is an online store that specializes in providing sewing and crafting tools to professionals and enthusiasts alike. With a wide range of products and a user-friendly website, aims to cater to the needs of individuals in the sewing and crafting industry. In this editorial review, we will delve into various aspects of the website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.


  • Extensive product selection
  • Competitive pricing
  • User-friendly website design
  • Dedicated customer service team
  • High-quality products
  • Secure payment options


  • Limited international shipping options
  • No free shipping for all orders
  • Occasional product availability issues
  • Lack of loyalty programs

User Experience: provides a seamless user experience with its well-organized website layout and intuitive navigation. Users can easily browse through the extensive product catalog and find precisely what they need. The search functionality is efficient, allowing users to quickly locate specific products. The website also features detailed product descriptions and high-resolution images to help users make informed decisions.

Pricing and Value for Money: offers competitive pricing for its range of sewing and crafting tools. The products are reasonably priced, considering their quality and durability. While some items may seem slightly more expensive compared to competitors, the value for money is evident in the long-lasting performance of the tools. Additionally, the website occasionally features promotions and discounts that provide customers with even greater value for their money.

Customer Service: prioritizes excellent customer service. Their dedicated support team is always available to assist customers with inquiries, product recommendations, and order-related concerns. The customer service representatives are knowledgeable and prompt in their responses, ensuring a positive experience for shoppers. Customers can reach the support team via email or telephone, and the website also features an informative FAQ section that covers common queries.

Product Quality and Selection: prides itself on offering high-quality products that meet the standards and demands of professionals in the sewing and crafting industry. The website sources its tools from reputable manufacturers, ensuring durability and reliability. The product selection is extensive, encompassing a wide range of sewing machines, fabric cutting tools, thread options, and more. Whether one needs basic sewing essentials or advanced equipment, generally has a solution.

Website Usability:

The website's design and layout contribute to its overall usability. features clear categorization and subcategories, allowing users to navigate with ease. The search bar is prominently displayed, ensuring convenient access to specific products. The checkout process is streamlined, and the website offers multiple payment options, including major credit cards and PayPal. Overall, provides a user-friendly and hassle-free online shopping experience.

Returns and Exchanges: accepts returns and exchanges within a specified period, provided the products are in their original condition and packaging. Customers can initiate the return process by contacting the customer service team. However, it is important to note that some items, such as certain needles, are non-refundable or subject to restocking fees. The website clearly outlines their return policy, ensuring transparency and ease of understanding for customers.

Promotions and Discounts: occasionally offers promotions and discounts on select products, providing customers with opportunities to save money. These promotions may be featured on the website's homepage or shared through their newsletter and social media channels. By subscribing to their newsletter or following their social media accounts, customers can stay informed about the latest deals and discounts.

Reputation: has built a solid reputation in the sewing and crafting community. The website has been in operation for a considerable amount of time, gaining trust and recognition from professionals and amateurs alike. Their commitment to quality products and excellent customer service has contributed to a positive reputation in the industry.

Payment Options: offers various secure payment options to ensure a smooth transaction process. Customers can choose to pay using major credit cards, including Visa, Mastercard, Discover, and American Express. Additionally, the website accepts payments through PayPal, providing an extra layer of security and convenience for customers.

Loyalty Programs:

At the time of writing, does not have a formal loyalty program. While this may be a drawback for customers seeking additional rewards or discounts, the website occasionally offers promotions and discounts that can still provide value for returning customers.

Customer Reviews: has received generally positive reviews from customers. Many reviewers praise the extensive product selection, high-quality tools, and reliable customer service. However, a few customers have reported occasional product availability issues or delays in shipping. Overall, the positive reviews outweigh the negatives, indicating a satisfying shopping experience for the majority of customers.

Community Involvement: actively engages with the sewing and crafting community by sharing informative content, tutorials, and industry news on their blog and social media platforms. They encourage customer participation by featuring user-generated content and frequently hold contests or giveaways, fostering a sense of community among their customers.

Shipping and Costs: offers shipping options within the United States and internationally, although international shipping may be limited for certain countries. The shipping costs depend on the destination and weight of the package. While the website does not provide free shipping for all orders, they do occasionally offer free shipping promotions on select items or order value thresholds, enhancing the value for customers.

In conclusion, offers a comprehensive range of sewing and crafting tools accompanied by a user-friendly website, competitive pricing, and quality customer service. Although there are minor drawbacks such as limited international shipping options and occasional product availability issues, the overall experience is positive, as evidenced by the numerous satisfied customer reviews. With a reputable reputation and commitment to providing valuable products, is a reliable online destination for sewing and crafting enthusiasts.