Gom Reviews

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70 Reviews

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In the Big Sales category

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36% users rated Terrible
11% users rated Poor
29% users rated Average
6% users rated Very Good
19% users rated Excellent
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Gom.com.au is an online shopping platform that offers a wide range of products, including electronics, fashion, home appliances, and more. With a user-friendly interface and a vast selection of items, Gom.com.au aims to provide customers with a convenient shopping experience. In this review, we will delve into various aspects of the platform to give you an in-depth analysis of its pros and cons.


  • Diverse Product Range: Gom.com.au boasts an extensive collection of products, making it a one-stop shop for all your needs. Whether you're looking for the latest gadgets or trendy fashion items, you'll find them all here.
  • User-Friendly Interface: The website is well-designed with a clean layout, making navigation a breeze. With its intuitive search function and helpful filters, users can easily find the products they are looking for.
  • Competitive Pricing: Gom.com.au offers competitive prices, and customers can often find great deals and discounts on their favorite products. This makes it attractive for budget-conscious shoppers.
  • Reliable Customer Service: Gom.com.au takes pride in its customer service. Their responsive support team is readily available to assist customers with any queries or concerns, ensuring a positive shopping experience.
  • High-Quality Products: Gom.com.au partners with reputable brands and suppliers to offer customers high-quality products. This gives customers peace of mind knowing that they are purchasing reliable and durable items.


  • Limited Payment Options: Some customers may find the lack of diverse payment options on Gom.com.au inconvenient. Currently, the platform only accepts payments through major credit cards and PayPal.
  • Returns and Exchanges Policy: Gom.com.au has a strict returns and exchanges policy, which may not be favorable for some customers. It is essential to thoroughly read and understand the terms and conditions before making a purchase.
  • Shipping Costs: While Gom.com.au offers free shipping for certain items, there may be additional charges for certain products or locations. Customers should be aware of any potential shipping costs when placing their orders.

User Experience:

Gom.com.au provides a seamless shopping experience with its user-friendly interface. The website is well-organized, allowing users to easily browse through various categories and find the products they need. The search function is efficient, offering relevant results even with generic queries. Moreover, the product pages provide detailed descriptions, multiple images, and customer reviews, enabling informed purchasing decisions. Overall, Gom.com.au prioritizes user experience and ensures hassle-free navigation.

Pricing and Value for Money:

Gom.com.au offers competitive prices for its products, providing good value for money. The platform frequently runs promotions and discounts, allowing customers to save even more on their purchases. Additionally, customers can find occasional flash sales and clearance items, further enhancing the affordability of the products. While there may be shipping costs associated with certain items, Gom.com.au's pricing remains attractive, making it a cost-effective option for online shopping.

Customer Service:

Gom.com.au prides itself on providing excellent customer service. Their support team is readily available through various channels, including email, live chat, and phone support. Customers can expect prompt and effective responses to their queries or concerns. Gom.com.au also maintains a comprehensive FAQ section, addressing common questions and providing self-help solutions. This commitment to customer service ensures a positive shopping experience and builds trust among customers.

Product Quality and Selection:

Gom.com.au offers a vast selection of products, ranging from electronics and fashion to home appliances and more. They partner with reputable brands and suppliers to ensure the quality and authenticity of the products they sell. Customers can browse through a variety of options, including popular and niche brands, allowing them to find products that suit their preferences and needs. Detailed product descriptions and customer reviews further aid in assessing the quality and suitability of the items available on the platform.

Website Usability:

Gom.com.au has invested in creating a website that prioritizes ease of use. The platform's clean and intuitive design allows users to navigate effortlessly. The search bar at the top of the page quickly directs users to their desired products. Filter options, such as price range, brand, and category, help users refine their search results to find exactly what they are looking for. With fast load times and a responsive layout, Gom.com.au ensures a smooth browsing experience for its users.

Returns and Exchanges:

Gom.com.au maintains a returns and exchanges policy that is detailed on their website. Customers should familiarize themselves with the specific terms and conditions for returning or exchanging products before making a purchase. It is important to note that not all items may be eligible for return or exchange. Gom.com.au also places a time limit on returns, emphasizing the importance of initiating the process promptly. As with any online shopping platform, customers should carefully review the returns policy to ensure a smooth experience.

Promotions and Discounts:

Gom.com.au frequently offers promotions and discounts to provide customers with added value. Shoppers can find special deals, seasonal sales, and limited-time offers on various products. By subscribing to the newsletter or following Gom.com.au's social media channels, customers can stay informed about the latest promotions. These discounts make Gom.com.au an enticing option for savvy shoppers looking for the best deals.


Gom.com.au has built a solid reputation among customers as a reliable and trustworthy online shopping platform. The platform has garnered positive feedback for its extensive product range, competitive pricing, and excellent customer service. Additionally, Gom.com.au's commitment to delivering high-quality products from reputable brands contributes to its positive reputation in the market. With a strong focus on customer satisfaction, Gom.com.au has gained the trust and loyalty of its user base.

Payment Options:

Gom.com.au currently accepts payments through major credit cards, including Visa and Mastercard, as well as PayPal. While these payment options are widely used, some customers may prefer alternative methods such as mobile wallets or bank transfers. Expanding the range of payment options can enhance the overall convenience and accessibility of Gom.com.au for customers.

Loyalty Programs:

Gom.com.au currently does not have a specific loyalty program in place. However, customers can benefit from the platform's promotions, discounts, and occasional rewards tailored to their preferences. While a formal loyalty program can add value for regular customers, Gom.com.au still offers various opportunities for customers to save money and enjoy additional perks.

Customer Reviews:

Customer reviews play a vital role in helping customers make informed buying decisions. Gom.com.au recognizes the importance of feedback and encourages customers to leave reviews for the products they purchase. These reviews are available on individual product pages, allowing potential buyers to assess the quality, reliability, and suitability of a product based on the experiences of previous customers. The availability of customer reviews enhances transparency and builds trust among shoppers.

Community Involvement:

Gom.com.au actively engages with its customer community through various channels. They maintain a blog that covers the latest trends, product reviews, and industry insights, keeping customers informed and connected. Additionally, Gom.com.au leverages social media platforms to foster community engagement, sharing valuable content, and initiating discussions with customers. This engagement contributes to building a loyal and active customer community around the brand.

Shipping and Costs:

Gom.com.au offers shipping services for its products to various locations. The platform strives to provide timely deliveries, ensuring that customers receive their orders promptly. While some items may qualify for free shipping, certain products and specific regions may incur additional shipping costs. It is advisable for customers to review the shipping costs and estimated delivery times before finalizing their orders to make an informed decision.


Gom.com.au is a reputable online shopping platform that offers a diverse range of products, competitive pricing, and reliable customer service. With its user-friendly interface and commitment to delivering high-quality items, Gom.com.au provides an enjoyable shopping experience for its customers. While there may be a few minor drawbacks, such as limited payment options and strict returns policy, the overall benefits of shopping on Gom.com.au outweigh these concerns. With its positive reputation, convenient website usability, and value for money offerings, Gom.com.au is undoubtedly a platform worth considering for all your online shopping needs.