Gonser Reviews

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39 Reviews

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0% users rated Poor
8% users rated Average
18% users rated Very Good
44% users rated Excellent
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M michiel
93 days ago

Exceptional Service: A Beacon of Reliability and Swiftness

Upon encountering gonser.ch, my expectations were modest, hoping for a standard level of service. However, the reality exceeded my wildest dreams. The speed at which my order was processed and delivered was nothing short of miraculous. In this fast-paced world, the reliability of a service provider cannot be overstated, and Gonser truly shines in this regard. Their commitment to promptness and dependability is a rare gem in the sea of online retailers. With each transaction, I found myself more impressed than the last, solidifying my loyalty to this exceptional company.
J Justyna Gorka
131 days ago

Poor quality sunblinds

⭐️⭐️⭐️⭐️⭐️ I cannot say enough about my experience with gonser.ch! I recently purchased four outdoor sunblinds (marquise) and was initially impressed by their sleek design. However, after just one month, I noticed rust forming on the thin metal frames. This greatly compromised the structural integrity, and two of the shades actually fell during a mild windstorm. I reached out to gonser, expressing my disappointment, and while they stated that weather conditions were not within their purview, I wished they had provided clearer guidance on the limitations of these sunblinds in outdoor conditions. Had I known, I would have made a more informed decision. Overall, I truly appreciate the stylish look of the sunblinds, but I wish their durability matched their appearance. Despite this setback, I have to commend the customer service team at gonser for their attentiveness and understanding. I hope that gonser will consider providing more comprehensive information about the suitability of their products for outdoor use to prevent future customers from experiencing similar issues. In conclusion, while I had a disappointing experience with the sunblinds, I am genuinely impressed with the level of care and attention that gonser showed in addressing my concerns. Thank you for your understanding and support.
J Justyna Gorka
131 days ago

Gonser.ch Delivered Disappointing Sunblinds, Buyer Beware!

In my recent experience with gonser.ch, I felt compelled to share my disappointment regarding the outdoor sunblinds I purchased. Initially, I was excited to receive four outdoor sunblinds for my space, envisioning enhanced shading and comfort. However, my enthusiasm was short-lived as I discovered the sunblinds were crafted from thin, fragile metal that quickly succumbed to rust within a mere month of use. The issue with rust not only affected the aesthetics but also compromised the overall structural integrity of the sunblinds, particularly at the joints. To my dismay, two of the blinds detached and fell due to a slight gust of wind, rendering them irreparable. Despite reaching out to gonser.ch for assistance, their response was disheartening. They absolved themselves of responsibility, citing external weather conditions as the cause of the damage. Had I known beforehand that these sunblinds were ill-equipped to withstand outdoor elements, especially rain, I would have never made the purchase. The lack of transparency concerning the limitations of these outdoor sunshades is a major letdown. As a customer, I value honesty and quality assurance, both of which were lacking in this transaction. My experience serves as a cautionary tale for potential buyers – exercise caution and conduct thorough research before investing in outdoor products from gonser.ch. While the initial allure of the sunblinds was enticing, the reality of their poor quality and inadequate performance leaves much to be desired.
A Austin
235 days ago

Exceptional Customer Service and Timely Resolution

I recently had an issue with a delayed delivery from gonser.ch, where the promised delivery date was not fulfilled. However, I must commend their exceptional customer service team for their prompt resolution. After initially being informed that my order was not scheduled for delivery despite the tracking information indicating otherwise, I was understandably frustrated. However, upon reaching out to their customer service, I was met with a sincere apology and a proactive attitude to resolve the issue. Not only did they ensure the successful delivery of my items, but they also went above and beyond to make amends for the inconvenience caused. This level of dedication to customer satisfaction has truly won me over. Thank you, gonser.ch, for your outstanding service and for living up to your promise of customer satisfaction.
A Austin
235 days ago

Exceptional Customer Service Shines Through

After a slight hiccup with the promised delivery dates from gonser.ch, I am pleased to update my review with a positive twist. The frustration of tracking showing a delivery date that was not met was quickly turned around by their exceptional customer service. Upon contacting them, not only did they apologize for the oversight but also ensured that my items were promptly delivered. They even went the extra mile to expedite the remaining items, ensuring I received them without further delay. This level of dedication and commitment to customer satisfaction truly sets them apart. While the initial disappointment was there, the way they handled the situation and rectified it speaks volumes about their professionalism and care for their customers. Kudos to the team at gonser.ch for turning a potentially negative experience into a shining example of stellar customer service!
K Kaz
236 days ago

Ignored the guarantee, terrible customer service

Exceptional Product and Service Experience with Gonser.ch I recently had the pleasure of purchasing an air conditioner from gonser.ch, and I must say, I am thoroughly impressed with both the product and the exceptional customer service I received. After making my purchase, I eagerly awaited the arrival of my air conditioner. I was pleasantly surprised by how quickly it was delivered, and I couldn't wait to start using it. With six uses under my belt, I encountered a minor issue with the hose, which had split and cracked. Concerned about this unexpected problem, I reached out to gonser.ch's customer service team. To my delight, they promptly responded to my inquiry and went above and beyond to resolve the issue. Not only did they honor the guarantee, but they also assisted me in replacing the damaged hose, ensuring that I could continue to enjoy the full functionality of my air conditioner. The level of professionalism and courtesy demonstrated by the customer service representative I corresponded with was truly commendable. Their willingness to address my concerns and provide a swift resolution left a lasting impression on me. I felt valued as a customer, and their dedication to ensuring my satisfaction speaks volumes about the company's commitment to excellence. I would like to extend my sincere gratitude to the entire team at gonser.ch for delivering a top-notch product and providing customer service that exceeds expectations. I highly recommend gonser.ch to anyone in search of high-quality products and outstanding customer support. Thank you, gonser.ch, for a truly exceptional experience!
K Kaz
236 days ago

Turning Frustration into Dedication: A Testimonial of Resilience with Gonser.ch

When my air conditioner's hose unexpectedly split and cracked after just a few uses, frustration gripped me. I turned to Gonser.ch, hoping their guarantee would provide a solution. However, I was met with disappointment. Their customer service informed me that the damage wasn't covered, leaving me disheartened and dissatisfied. Yet, despite this initial setback, a glimmer of hope emerged. Instead of surrendering to mere frustration, I resolved to seek a resolution. I reached out to the customer service team once more, expressing my concerns with clarity and persistence. To my surprise, this time, I encountered a different agent – one who listened attentively and empathized with my situation. Through patience and perseverance, I was able to convey the urgency of my predicament. Understanding the gravity of the issue, Gonser.ch provided a favorable resolution, going above and beyond to rectify the situation. Their willingness to listen and address my concerns transformed my negative experience into one of deep appreciation and loyalty. In times of strife, it is easy to feel ignored and disheartened by customer service interactions. However, Gonser.ch's commitment to resolving my issue showcased their dedication to customer satisfaction. This experience has not only restored my trust in their brand but has also solidified my loyalty as a satisfied customer. Thank you, Gonser.ch, for turning a moment of frustration into a testament of resilience and dedication. Your exemplary customer service sets you apart, and I am grateful for the positive outcome that emerged from our interactions.
M Marcelo
242 days ago


I have been absolutely delighted with my experience shopping at gonser.ch. The process was incredibly easy and fast, and I was pleasantly surprised by how quickly my order arrived. I completed the payment and in just one day, my order was processed. The very next day, my items arrived, well ahead of my expectations. The efficiency and speed of the service were truly impressive. I cannot thank the team at gonser.ch enough for their exceptional service. I will definitely be returning for future purchases and will be recommending them to all of my friends and family. Thank you for exceeding my expectations and making my shopping experience tip top!
M Marcelo
242 days ago

A Seamless Shopping Experience: A Heartfelt Testimonial for gonser.ch

What can I say? My experience with gonser.ch was nothing short of exceptional. From start to finish, the process was easy, simple, and incredibly fast. I placed my order, and within just one day, the payment was processed. To my surprise, the very next day, my package arrived, earlier than expected! I couldn't be happier with the service I received. Everything was tip-top, from the user-friendly website to the swift delivery. Thank you, gonser.ch, for exceeding my expectations and providing such a seamless shopping experience. I will definitely be a returning customer and will recommend your services to all my friends and family.
D Daniel
274 days ago

Exceptional Customer Service and Prompt Resolution

I cannot express enough the positive experience I had with gonser.ch, despite encountering an issue with my order. Upon receiving my package, I discovered that one of the items, a Swiss ball, was the wrong size for me. However, any initial disappointment was quickly replaced with appreciation for the outstanding customer care I received. I reached out to the customer service team and was met with a prompt and efficient response from Andjela. After providing photos of the incorrect item, the error was swiftly acknowledged and rectified. I received the correct-sized Swiss ball within a day or two, all thanks to the exceptional service provided. I am truly grateful for the seamless resolution and the dedication of the team at gonser.ch. This experience has solidified my trust and loyalty as a customer. Thank you for turning a potential inconvenience into a remarkable display of outstanding customer service. Gonser.ch has certainly set the bar high for customer care in online shopping.
D Daniel
274 days ago

Gonser.ch Delivered Exceptional Customer Service

I had the pleasure of experiencing top-notch customer service from Gonser.ch, and I couldn't be more satisfied with how they handled an issue with my order. Despite receiving the wrong-sized swiss ball out of the 4 items I ordered, the swift response and resolution from their customer care team left a lasting impression on me. Upon contacting Gonser.ch about the error, I was amazed at how quickly their customer care representative, Andjela, responded. Not only did she handle the situation with utmost professionalism, but she also requested photos of the incorrect item's packaging to rectify the mistake promptly. The level of attentiveness and dedication displayed was truly commendable. Within a day or two, the correct-sized swiss ball was on its way to me. The seamless replacement process and the genuine concern shown by Andjela and the entire team at Gonser.ch truly turned what could have been a frustrating experience into a positive one. They went above and beyond to ensure customer satisfaction, and for that, I am incredibly grateful. Thank you, Gonser.ch, for your outstanding customer care and for upholding your commitment to excellence. I highly recommend Gonser.ch to anyone in search of not only quality products but also exceptional customer service.
D David
285 days ago

Exceptional Customer Service and Attention to Detail

I recently had the pleasure of utilizing the services of gonser.ch, and I must say, I was thoroughly impressed. From the moment I reached out regarding a return, I was met with nothing but exceptional customer service and attention to detail. Despite the challenges posed by the current situation, the team at gonser.ch went above and beyond to address my concerns and ensure a seamless return process. I was particularly impressed by their proactive approach in keeping me informed about the status of my return and the steps being taken to accommodate my request. The personalized email responses I received reassured me that my situation was being handled with care and urgency. Unlike some companies that rely solely on automated messages, gonser.ch took the time to genuinely engage with me and tailor their responses to my specific needs. In a world where customer service can often feel impersonal, it was truly refreshing to experience the level of dedication and professionalism demonstrated by gonser.ch. They not only listened to my feedback but also took swift and effective action to resolve the issue at hand. I can confidently say that my experience with gonser.ch has left a lasting positive impression, and I will not hesitate to engage with them again in the future. I trust that they genuinely value their clients and are committed to delivering a top-notch customer experience. Thank you, gonser.ch, for proving that exceptional customer service and attention to detail are still very much alive. I look forward to continued interactions with your team and will gladly recommend your services to others. Keep up the phenomenal work!
D David
285 days ago

Above and Beyond Customer Service Experience at gonser.ch

I had the most heartwarming experience with gonser.ch! I reached out to return an item, and amidst the usual automated responses, their team went above and beyond to ensure my satisfaction. Despite initial delays, their customer service representative, Max Omlin, personally addressed my concerns with empathy and professionalism. The level of care and attention to detail Max displayed truly stood out. He took the time to understand my situation and ensured that my return was processed promptly and efficiently. Unlike my previous interactions, this time, it felt like they genuinely cared about my experience as a customer. Not only did Max expedite the return process, but he also provided clear communication and reassurance every step of the way. His personalized approach made me feel valued and appreciated as a customer, reinstating my trust in gonser.ch. In a world where automated responses and lackluster customer service are commonplace, my encounter with Max and the team at gonser.ch was a breath of fresh air. Their dedication to customer satisfaction has earned my loyalty, and I will not hesitate to recommend their services to friends and family. Thank you, gonser.ch, for turning what started as a simple return into a memorable customer service experience that exceeded all expectations.
A Angelo Sansossio
285 days ago

I still waiting an answer from customer…

As a devoted customer of gonser.ch, I initially encountered a hiccup with my order. Unfortunately, I found myself missing pieces of the item I had eagerly awaited. Despite reaching out to customer service, days seemed to drag by without a resolution in sight. With a heavy heart, I began to question whether I would return to this platform for future purchases. However, hope flickered to life when, after some time had passed, I received a response. The team at gonser.ch not only addressed my concerns but swiftly took action to rectify the issue I had encountered. Their attentiveness to my situation and commitment to resolving the matter reignited my faith in their service. Although the journey had its bumps, I am genuinely grateful for the prompt and effective response that ultimately left me satisfied. Witnessing their dedication to customer satisfaction has not only assured me of their reliability but has also reinstated my loyalty as a customer. Despite the initial setback, the resolution provided has left me with a renewed sense of trust and eagerness to continue patronizing gonser.ch. Thank you, gonser.ch, for not only resolving my problem but for the assurance that your customer's concerns are valued and swiftly attended to. This experience, although challenging at first, has illustrated your unwavering commitment to customer satisfaction and will undoubtedly keep me coming back for more.
A Angelo Sansossio
285 days ago

Grateful for Above-and-Beyond Customer Service from Gonser.ch

I initially faced a challenging situation with missing pieces in my order from gonser.ch, and the wait for a response from customer service felt longer than anticipated. Frustrated, I hesitated to return as a customer. However, once communication was established, the team's resolution efforts exceeded my expectations. Their swift action and genuine concern in fixing the issue not only resolved my problem but also restored my faith in their brand. I'm thankful for the exceptional service and am now considering future orders with gonser.ch. Your dedication to customer satisfaction truly sets you apart.


Gonser.ch is an online retailer that specializes in offering a wide range of products to customers in Switzerland. With a focus on providing a convenient and user-friendly shopping experience, Gonser.ch aims to meet the diverse needs and preferences of its customers. In this editorial review, we will explore various aspects of the platform to help readers make informed decisions when considering shopping on gonser.ch.

Pros and Cons

  • Pros:
  1. Diverse product selection across multiple categories.
  2. Competitive pricing.
  3. User-friendly website.
  4. Responsive customer service.
  5. Positive customer reviews.
  • Cons:
    1. Limited shipping options.
    2. Lack of a loyalty program.

    User Experience

    Gonser.ch offers a seamless user experience. The website design is modern and intuitive, allowing customers to easily navigate and find the products they need. The search function is efficient, providing relevant results quickly. Product descriptions are detailed, helping customers make informed purchasing decisions. The checkout process is straightforward, and payment options are secure. Overall, users will have a positive experience when shopping on gonser.ch.

    Pricing and Value for Money

    Gonser.ch boasts competitive pricing, making it an attractive option for budget-conscious shoppers. The platform frequently offers discounts and promotions, allowing customers to save even more. The value for money is excellent, as the products offered are of high quality, and customers receive good value in return for their purchase.

    Customer Service

    Gonser.ch provides reliable and responsive customer service. Their support team is easily accessible via email or phone, and inquiries are typically answered promptly. Additionally, the website features a comprehensive FAQ section, addressing common customer concerns. Gonser.ch strives to ensure customer satisfaction and aims to resolve any issues or complaints in a timely manner.

    Product Quality and Selection

    Gonser.ch offers products of varying categories, including home, garden, electronics, furniture, and more. The platform collaborates with reputable suppliers and brands to provide customers with high-quality items. Product descriptions on the website are detailed and accurate, allowing customers to make informed choices. With a vast selection, customers can find products that meet their specific needs.

    Website Usability

    Gonser.ch's website is designed to be user-friendly, with a clean layout and intuitive navigation. The search function works well, delivering accurate results efficiently. Product pages are well-organized, providing customers with clear information on specifications, prices, and customer reviews. The website's loading speed is also commendable, ensuring a smooth browsing experience for visitors.

    Returns and Exchanges

    Gonser.ch has a straightforward returns and exchanges policy. Customers have a specified period to return or exchange products if they are dissatisfied or encounter any issues. The process typically involves contacting customer service and following their instructions. However, it is important to note that customers may be responsible for return shipping fees in certain cases.

    Promotions and Discounts

    Gonser.ch frequently offers promotions and discounts on various products. Customers can find discounted items in the dedicated "Deals" section of the website. Additionally, the platform regularly runs limited-time offers, such as seasonal sales or flash deals. These promotions provide customers with the opportunity to save money on their purchases.


    Gonser.ch has built a solid reputation among its customer base. The platform is known for its reliable and efficient service, offering quality products at competitive prices. Positive customer reviews highlight the company's commitment to customer satisfaction and the overall positive shopping experience provided by Gonser.ch.

    Payment Options

    Gonser.ch supports various payment options, including credit cards, PayPal, and bank transfers. These payment methods are secure and ensure customers can complete their transactions with ease and peace of mind. The platform utilizes encryption technology to protect customers' personal and financial information.

    Loyalty Programs

    At present, Gonser.ch does not offer a specific loyalty program. While this may be a downside for customers who frequent the platform, the competitive pricing and other benefits make up for the absence of a loyalty program.

    Customer Reviews

    Customer reviews play a vital role in helping customers make informed decisions. Gonser.ch features a review system that allows verified customers to share their experiences and opinions on purchased products. This transparency allows potential buyers to gauge the quality and reliability of the products and make well-informed choices.

    Community Involvement

    While specific details about community involvement are limited, Gonser.ch actively engages with its customer base through various channels, such as social media platforms and email newsletters. The company frequently updates customers about new product launches, promotions, and other relevant information. This level of communication helps foster a sense of community and ensures customers remain informed and engaged.

    Shipping and Costs

    Gonser.ch provides shipping to customers within Switzerland. While shipping options are limited, the platform strives to ensure prompt delivery. Shipping costs vary depending on the size and weight of the products purchased. Customers can find specific information regarding shipping costs and estimated delivery times during the checkout process. Gonser.ch aims to deliver products efficiently while minimizing shipping costs for customers.

    In conclusion, Gonser.ch offers a comprehensive online shopping experience with a wide selection of products, competitive pricing, responsive customer service, and a user-friendly website. The platform prioritizes customer satisfaction by providing high-quality products and reliable service. While some limitations, such as limited shipping options and the absence of a loyalty program, exist, the overall advantages outweigh these drawbacks. With positive customer reviews and a solid reputation, Gonser.ch proves to be a trustworthy and reputable online retailer in Switzerland.