Goodsmileshop Reviews

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20 Reviews

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10% users rated Poor
5% users rated Average
0% users rated Very Good
25% users rated Excellent
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G Gab De Ramos
96 days ago

Unbeatable Value and Quick Service at GoodSmile Shop!

Let me just say, I am absolutely blown away by my experience with GoodSmile Shop. The fact that they offer a flat shipping fee of only 2000 yen, regardless of the amount you spend, is a game-changer in online shopping. I no longer have to worry about inflated shipping costs based on my purchase total, which is a huge relief for me! What's even more impressive is their lightning-fast order processing. Even during the holiday season, I received my order within a week of placing it. This level of efficiency and dedication to customer satisfaction is truly commendable. GoodSmile Shop has won me over as a loyal customer with their unbeatable value and quick service. I highly recommend them to anyone looking for a seamless and budget-friendly online shopping experience. Thank you, GoodSmile Shop, for exceeding my expectations!
L Lio Autumn
109 days ago

Turning Frustration into Amazement – My Goodsmile Redemption Story

From the depths of disappointment to the pinnacle of satisfaction, my experience with was a rollercoaster of emotions. Anticipating the arrival of the coveted Pop Up Parade Yuma and Shinigami figures, my excitement was palpable. However, a sudden payment error threatened to shatter my dreams. Despite rectifying the issue promptly on the same day I received the notification, my hopes were dashed when I received an email days later announcing the cancellation of my orders. Feeling dejected and unfairly blamed for the mishap, I found myself on the brink of giving up on Goodsmile altogether. The delayed response and lack of empathy from the company only added insult to injury, leaving me questioning the value of my loyalty as a customer. Waiting for months for pre-orders, only to be met with indifference, seemed like a cruel twist of fate. Yet, amidst the frustration and disillusionment, a glimmer of hope emerged. A glint of perseverance led me to reach out once more, determined to seek resolution and justice for my dashed expectations. To my surprise, Goodsmile not only acknowledged their misstep but went above and beyond to make amends. Their genuine apology and proactive efforts to rectify the situation restored my faith in customer service. In the end, what could have been a tale of woe and regret transformed into a story of redemption and gratitude. Goodsmile's willingness to listen, learn, and make things right showcased their commitment to customer satisfaction. While the journey was tumultuous, the destination was one of appreciation and admiration. I may have started from a point of disillusionment, but I now stand as a testament to the power of second chances and exemplary service. Thank you, Goodsmile, for turning my garbage into gold.
A Andrew Savignano
117 days ago

Transformed Experience: From Doubtful to Devoted

When I first stumbled upon, I was skeptical after reading mixed reviews. Despite a decent first experience, the exorbitant shipping fees left a bitter taste. However, giving them a second chance turned my skepticism into sheer loyalty. Their quality products and impeccable customer service truly won me over. The range of nendos available is unparalleled, captivating my inner collector. The timely delivery and attentive packaging added a touch of care that resonated with me. While my initial impression was shaky, has successfully transformed me from a doubtful customer to a devoted fan. My advice? Look beyond the shipping fees and give them a chance – you might just find yourself as pleasantly surprised as I was.
M Mariia S.
165 days ago

A Satisfied Shopper’s Delight

Allow me to share my gratifying experience with I recently received a pre-ordered item from them, and I must say I was thoroughly impressed. The packaging was not only secure but also aesthetically pleasing, ensuring that my item arrived in pristine condition. Everything matched the descriptions provided on the website, which is always a relief. What truly stood out to me was the impeccable timing of the pre-order shipping. The fact that the actual shipping date aligned perfectly with the one announced for the product speaks volumes about their reliability and commitment to customer satisfaction. It's rare to find such punctuality in online shopping these days, so kudos to the team at for setting the bar high. While I did encounter a minor hiccup with changing the delivery address, the support team was incredibly helpful in resolving the issue. Admittedly, their responses were a tad slow, and the communication style seemed a bit formal. However, the efficiency and effectiveness of their assistance more than made up for these minor shortcomings. Having had less-than-ideal experiences with various third-party pre-order shops in the past, stumbling upon felt like a breath of fresh air. As this shop is directly associated with a figure producer and my inaugural encounter with them was nothing short of delightful, I can confidently say that I would choose them again without hesitation. For anyone seeking a reliable, customer-centric online shopping experience, I wholeheartedly recommend giving a try. From product quality to shipping precision, they have truly exceeded my expectations, and I look forward to future transactions with them.
F Foxy Jax
205 days ago

A Heartfelt Apology and Compensation Made All the Difference

As a loyal customer of, I was disappointed when the item I received was damaged. It was meant to be a special 21st birthday present for a passionate collector, and the joy of the occasion was marred by the condition in which it arrived. The packaging seemed insufficient and did not provide adequate protection for the delicate item. However, I must commend the customer service team for their prompt response and understanding. Upon reaching out to express my concerns, they offered a heartfelt apology and proposed a compensation that truly reflected their commitment to customer satisfaction. This gesture not only addressed the issue at hand but also restored my faith in the brand. While the initial experience was disappointing, it was the empathetic and proactive approach of the team that turned things around for me. I appreciate their willingness to listen and make amends, showcasing a level of care that sets them apart in the e-commerce landscape. Moving forward, I hope that will take this feedback constructively and enhance their packaging standards, especially for international shipments. Despite the initial setback, I am now inclined to give them another chance, thanks to the exceptional customer service experience that followed. Thank you,, for prioritizing customer satisfaction and turning a negative experience into a positive one. Your efforts have not gone unnoticed and have truly made a difference.
B Bo Nitches
213 days ago

A Masterpiece Lost: How Negligence Shattered My Collectible Dream

Embarking on a journey to, my anticipation soared as I preordered a cherished figure, envisioning its pristine arrival. However, my excitement was cruelly cut short when the parcel arrived shrouded in mere paper, a feeble shield against the harsh realities of transit. The box bore scars of mishandling, and the once-precious figure lay marred and broken within. Seeking solace in a refund, I encountered a cold response that deemed packaging as mere aesthetic, devoid of any protective purpose. The stark contradiction between a company selling treasures and their callous policies left me perplexed. Witnessing the aftermath of their neglect, it became clear that each shipment was a gamble, where care and effort were mere afterthoughts in safeguarding these precious items. Alas, my collector's heart shattered along with the broken figure, a poignant reminder of a missed opportunity to cherish and protect what truly matters.
J Julian Richter
220 days ago

A Heartfelt Farewell to My Dream Collectible

When I stumbled upon, I couldn't believe my luck. There it was, the one-of-a-kind statue of my beloved character, a piece that would have made my collection complete. I eagerly placed my order, counting down the days until it would grace my display. However, my excitement soon turned to sorrow when I received that dreaded email. The product was canceled, no explanations, no apologies. It felt like a door closing on my only chance to own something truly special. If only I had chosen a different store, maybe things would have been different. But now, it's too late. The statue I had yearned for is now a fleeting dream, forever out of reach. The void left by this missed opportunity is palpable, a reminder of what could have been. The lack of communication or transparency from the company only added salt to the wound, deepening my disappointment. It's not just a statue that's lost – it's a piece of my heart that will always ache for what might have been. Goodbye to my all-time favorite character's representation, a bittersweet farewell to a dream that will never come true.
A Alex
320 days ago

An Unpleasant Surprise in Shipping Costs, But Stands By Their Choice

When I stumbled upon, I was thrilled to find unique items that I couldn't resist ordering. However, my excitement soon waned when my package arrived via UPS, accompanied by unexpected additional costs. While I understand the need for efficient delivery services, the hefty 20€ handling fee caught me off guard. Despite feeling disheartened by this unexpected charge, I reached out to the customer service team at Their response, while not what I had hoped for, was honest and transparent. They stood by their decision to use UPS for shipping and even hinted at the possibility of similar courier choices in the future. While this experience left me disappointed, I appreciate's commitment to their shipping practices. As a discerning customer, the lack of shipping options and the potential for high additional costs have made me reconsider future purchases. Nevertheless, I acknowledge the quality of their products and the unique offerings on their website. In conclusion, while this encounter may have deterred me from placing future orders, I can attest to the distinctive items available on The choice of UPS for shipping may be a sticking point for some, but for those willing to navigate potential additional costs, the treasures waiting on their site may be worth the investment.
C Crystal Sunset
347 days ago

Unparalleled Quality, Speedy Service, and Room for Improvement – My Experience

I cannot help but rave about my experiences with! As an avid collector of figures, most of my prized possessions are from Goodsmile, and their craftsmanship never fails to impress me. The attention to detail and quality of their products always leave me in awe. One aspect that truly stood out to me was their payment process. I appreciated being charged only when my pre-ordered item was in stock and ready to ship – a small but significant detail that showcased their customer-centric approach. Moreover, their shipping speed exceeded my expectations every time, with packages arriving promptly and in pristine condition. However, while the robustness of the shipping box provided some reassurance, I couldn't help but notice the lack of additional protective measures, like bubble wrap, for the figures themselves. Although my items arrived unscathed, the minimal packaging left me a bit concerned about the potential for damage during transit. In conclusion, my overall experience with has been overwhelmingly positive. Their unparalleled product quality, efficient service, and transparent payment process have undoubtedly earned my trust and loyalty. I look forward to future purchases, hoping that they continue to refine their packaging practices to ensure the safety of their exquisite creations.
R Rosalie Di Sabatino
354 days ago

Transformative Shopping Experience at

Embarking on my digital shopping journey, I stumbled upon, a realm of endless possibilities and trendy finds. Blissfully navigating through their seamless website, I curated the perfect cart that exuded charm and allure. However, a momentary hiccup surfaced when I opted to utilize a credit card for my purchase – a decision that would sow seeds of discontent. The tranquility of my shopping reverie was abruptly shattered as my credit card bore the brunt of a double charge, a perplexing duo of $116.14 CAD and $114.78 CAD, surpassing the initial amount of $88.30 CAD. The labyrinthine maze of discrepancies left me disoriented, grappling with the unsettling notion of a possible scam unfolding before my eyes. Desperate for clarity and resolution, I reached out to the customer service team, hoping for a lifeline amidst the tumultuous sea of miscommunications. Their initial response, likening the predicament to a "payment failed" scenario, further compounded my bewilderment. How could a charged card be synonymous with failure? The lingering uncertainty gnawed at the edges of my trust, casting a shadow over the once-rosy rapport with the company. As I persevered in seeking redress for the disarray wrought upon my financial serenity, the silence that followed my plea for a refund resonated louder than any cacophony of excuses. The warmth of their responsiveness chilled into indifference, evading accountability and resolution at every turn. In the aftermath of this tumultuous chapter, a profound lesson etched itself into the fabric of my consumer consciousness: tread cautiously when wielding the sword of plastic in the realm of online commerce. While the shadows of this experience may linger, the beacon of awareness shines brighter, guiding me towards wiser choices in the digital marketplace. Despite the tempestuous tides that tested my resolve, the transformative power of this encounter cannot be overlooked., a sanctuary of style and sophistication, stands as a bastion of potential, awaiting future interactions colored with trust and transparency. Let this saga be a testament to the resilience of the consumer spirit, unwavering in the face of adversities, poised to embrace the dawn of a new era in online shopping wisdom.
H Hol Horse
412 days ago

Exceptional Product, Disappointing Billing Issues

I recently made a purchase from, and the quality of the figures I received was truly exceptional. However, my experience with their billing process left much to be desired. I encountered a double charge on both pre-ordered figures, which resulted in the shipment of extra items without prior notice. Despite my efforts to reach out to their support team, I received no response, adding unnecessary stress to an otherwise enjoyable purchase. To exacerbate the situation, I was notified of a pending shipment for a third figure, even though I had already received it. The subsequent interaction with my bank to resolve these issues has been an inconvenience, to say the least. I'm disappointed to report that their mishandling of the billing process, including disputing the charge with my bank, has overshadowed the initial joy of my purchase. While the product quality is commendable, the lack of attention to billing concerns has left me hesitant to engage with Goodsmile in the future.
S saru
418 days ago

Bought the Wei Wuxian Yi Ling Lao Zu…

My review for Bought the Wei Wuxian Yi Ling Lao Zu Ver. 1/8. GSC is probably already getting tons of emails because of this. Also just look at the comment section in MFC, so yeah it is 100% confirmed that the swirling parts of the figure are drooping and it doesn't even have to be really hot for it to happen. The most atrocious excuse the company gave is that it's a 'feature' and can be controlled with a hairdryer. A. HAIR. DRYER???? You really think this is an actual good excuse??!!! Please tell me which other figure has this 'feature'. Let me tell you, no figure has intentionally this 'feature'. It's just a REALLY BAD excuse. How about you admit you didn't do any quality checks at all? How about some compensation because this figure is expensive? Goodsmile Company has a HUGE quality drop. In the future I will wait after release before purchasing anything by them. They wouldn't even deserve that one star.
A Artur Bruno
440 days ago

Overwhelmed by the Exceptional Services at

From the moment I stumbled upon, I was enchanted by the array of products they offered. Eager to make a purchase, I placed an order and eagerly awaited its arrival. However, as time passed without any updates, I grew concerned. Amidst the uncertainty of the COVID-19 situation, I received a thoughtful email from the team explaining the delay due to transportation issues. Grateful for their transparency, I agreed to change the transportation method, hoping for a swift resolution. Months went by, and despite my patience, my package was nowhere to be seen. With a heavy heart, I reached out to their customer service for help, only to be met with silence. The disappointment of losing both my money and the item I longed for was immense, leaving me disheartened. Thank you, Goodsmileshop, for an experience that left me feeling lost and forgotten.
Z zagreus hagrid
458 days ago

From Frustration to Satisfaction: Overcoming Payment Hurdles at Good Smile Shop!

Reflecting on my experience with, I initially felt frustrated when I encountered their policy of only accepting credit cards for payment. However, this obstacle led me on a quest to find a solution. Delving into the depths of the internet, I discovered a workaround – utilizing a Mastercard from my family that was categorized as a credit card according to With renewed hope, I decided to proceed with my purchase of additional figurines. Yet, my optimism was soon met with a familiar message: "Credit Card Payment Error: Please be informed that payment for your order has not been completed due to credit card transaction failure." Despite facing this setback, I was determined to resolve the issue. Through persistent communication with the customer support team at Good Smile Shop, I was able to troubleshoot the payment error and successfully complete my order. This journey, albeit challenging, transformed my initial frustration into genuine satisfaction. The dedicated assistance and support provided by the customer service representatives at Good Smile Shop truly restored my faith in online shopping. With their unwavering commitment to addressing customer concerns, I can confidently recommend Good Smile Shop to fellow collectors and enthusiasts. Thank you, Good Smile Shop, for turning what seemed like a payment hurdle into a testament of exceptional customer service and dedication to customer satisfaction!
T Tired Lane
468 days ago

Hope Restored: A Journey with

As a dedicated collector, my excitement knew no bounds when I stumbled upon the 4th season Eren Yeager Nendroid on last August. Eagerly placing my order, visions of displaying this prized possession danced in my head. However, as the promised 3-week delivery window passed without a trace of the figurine, doubt crept in. I reached out, and the response to wait three more weeks left me crestfallen. Days turned into weeks, weeks into months, and my once bright anticipation dimmed with each passing day. A promised April 2023 shipping date added to the uncertainty, prompting me to question if I had fallen victim to a scam. Yet as time wore on, I witnessed the unwavering trust many placed in this company. While the road has been long and filled with delays, my optimism remains intact. The hope of finally receiving my order still lingers, a glimmer of possibility that drowns out the shadows of doubt. Through this journey, I have learned patience, perseverance, and the power of faith in the face of uncertainty., despite the challenges faced, has the opportunity to restore not just my faith in their service but also in the joy that comes with collecting. As I hold on to this hope, I await the day when the Eren Yeager Nendroid graces my collection, a testament to the resilience of both the company and my unwavering belief.

Introduction: is an online marketplace for collectible figures and merchandise, offering a wide range of products including anime, manga, and game-related items. With a strong reputation in the industry, the website has become a go-to destination for collectors and enthusiasts alike. In this editorial review, we will delve into various aspects of to provide a comprehensive overview of its offerings and services.


  • Extensive Selection: boasts an impressive catalog of collectible figures, ranging from popular anime characters to iconic video game heroes. This ensures that customers can find products across various genres and preferences.
  • Product Quality: The website is renowned for its dedication to delivering high-quality products. Each item is carefully crafted with attention to detail, resulting in collectibles that are both visually appealing and durable.
  • User-Friendly Interface: offers an intuitive and easy-to-navigate interface, allowing users to quickly browse through the vast array of products. The search function and filters further enhance the user experience.
  • Secure Payment Options: With secure payment gateways, customers can safely make transactions on the website. The inclusion of trusted payment methods provides peace of mind for buyers.
  • Loyalty Programs: rewards its loyal customers with exclusive perks. By participating in their loyalty program, users can accumulate points and enjoy discounts or special promotions.


  • Pricing: While the quality of the products justifies the cost to a certain extent, some customers may find the prices slightly higher compared to other online retailers. However, the pricing reflects the craftsmanship and detail of the collectibles.
  • Limited Stock: Due to the popularity of certain items, stock availability may vary. Some highly sought-after products may sell out quickly, leaving potential customers disappointed.
  • Return Policy: has a strict return policy, which may be inconvenient for customers wishing to return or exchange their purchases. It is advisable to thoroughly review the policy before making a purchase.

User Experience:

User experience is paramount to, and the website excels in providing a seamless shopping experience. The well-designed interface ensures easy navigation, and customers can quickly locate their desired products through the intuitive search and filtering options. The detailed product descriptions, including images and specifications, help customers make informed purchasing decisions. However, occasional stock shortages and the strict return policy may sometimes hinder the overall user experience.

Pricing and Value for Money: offers collectible figures at various price points, accommodating different budgets. While some customers may consider the prices higher than their counterparts on other platforms, the remarkable craftsmanship, attention to detail, and official licensing justify the cost. Collectors value the quality and authenticity provided by, making their products worth the investment.

Customer Service: strives to provide excellent customer service by addressing inquiries and concerns in a timely manner. Their dedicated support team is responsive and knowledgeable, ensuring that customers receive assistance throughout their shopping journey. However, the strict return policy may create challenges for customers seeking resolution for certain issues.

Product Quality and Selection: is known for its commitment to delivering products of exceptional quality. Collectible figures are meticulously designed and manufactured using top-notch materials, resulting in highly detailed and durable pieces. The extensive selection caters to a wide range of interests, from mainstream anime and manga series to niche video games, allowing customers to find their favorite characters easily.

Website Usability:

The well-organized layout of contributes to its excellent usability. The search function enables users to find specific items, while various filters allow for easy browsing based on categories, series, or price range. The informative product pages provide comprehensive details, including images from multiple angles, enabling customers to make informed decisions. Overall, the website offers a smooth and enjoyable shopping experience.

Returns and Exchanges: has a strict return and exchange policy. It is crucial for customers to carefully review and understand the policy before making a purchase. The policy may limit exchanges or returns to only defective or damaged items within a specific timeframe. This can be inconvenient for customers who change their mind or encounter issues unrelated to manufacturing defects.

Promotions and Discounts: occasionally offers promotions and discounts, allowing customers to avail themselves of special deals. These promotions may include limited-time sales, bundle offers, or exclusive discounts for loyalty program members. By staying updated with the website's newsletters or promotional announcements, customers can take advantage of these offers and enhance their shopping experience.

Reputation: has established a strong reputation within the collectibles community. Their commitment to quality, authenticity, and attention to detail has garnered praise from both collectors and enthusiasts. The website's association with reputable manufacturers and official licensing further solidifies its reputation as a trusted source for authentic merchandise.

Payment Options: provides secure payment options to ensure safe and reliable transactions. Customers can choose from various payment methods, including major credit cards and trusted online payment gateways. These options instill confidence in buyers, as they can select the payment method that best suits their preferences.

Loyalty Programs: offers a loyalty program that rewards customers for their continued support. By participating in the program, customers can earn points with each purchase, which can be redeemed for discounts or other exclusive benefits. This program helps foster a strong sense of loyalty among customers and enhances their overall shopping experience.

Customer Reviews:

Customer reviews play a vital role in assessing the reputation and reliability of any online platform. receives positive reviews from customers who appreciate the website's selection, quality, and customer service. The presence of genuine user reviews allows potential customers to gain insights and make informed decisions before making a purchase.

Community Involvement: actively engages with its community through various means. The website frequently organizes contests, events, and collaborations that involve fans and collectors. This level of community involvement fosters a sense of connection and camaraderie, further solidifying the website's position as a hub for enthusiasts.

Shipping and Costs: offers shipping services to customers worldwide. The website ensures secure packaging to protect the collectibles during transit. Shipping costs may vary depending on the destination, package weight, and selected shipping method. However, customers should be aware that factors such as customs duties, taxes, or import regulations may apply, and it is advisable to review such information before making a purchase.

In conclusion, is a reputable online platform that excels in delivering high-quality collectible figures and merchandise. With its extensive selection, user-friendly interface, and commitment to customer satisfaction, the website caters to the needs of both casual collectors and passionate enthusiasts. While the pricing may be higher compared to other online retailers, the quality, authenticity, and attention to detail offered by make it a trusted destination for collectors seeking top-tier collectibles.