Goomo Reviews

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39 Reviews

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28% users rated Terrible
33% users rated Poor
21% users rated Average
3% users rated Very Good
15% users rated Excellent
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Introduction

Goomo.com is a comprehensive travel website that was founded in 2017 to provide affordable travel solutions to Indian consumers. With a focus on user-friendly navigation and high-quality travel products, Goomo aims to be a one-stop shop for all travel needs.

Pros and Cons

Pros:
  • Wide selection of travel products including flights, hotels, and holiday packages
  • Easy and intuitive user interface
  • Competitive pricing on various travel products
Cons:
  • Limited payment options
  • No 24/7 customer support

User Experience

Goomo offers a smooth and hassle-free user experience for customers. The website is user-friendly and easy to navigate, with all the necessary information readily available. The booking process is simple, and customers can easily compare travel products and prices before making a decision.

Pricing and Value for Money

Goomo offers competitive pricing on various travel products, including flights, hotels, and holiday packages. Customers can use the search function to compare prices and find the best value for their money. Additionally, Goomo regularly offers promotions and discounts, further increasing the value for customers.

Alternatives

There are several alternatives to Goomo, including MakeMyTrip, Yatra, and Cleartrip. While these websites offer similar travel products and pricing, Goomo stands out for its user-friendly interface and exclusive deals.

Customer Service

Goomo offers customer support through phone and email from Monday to Saturday, 9 am to 9 pm. However, the lack of 24/7 customer support is a downside.

Product Quality and Selection

Goomo provides high-quality travel products, including flights, hotels, and holiday packages. The website covers domestic and international travel, giving customers a wide selection to choose from.

Website Usability

The Goomo website is easy to navigate, with all the necessary information readily available. The search bar allows customers to quickly find what they are looking for, and the booking process is smooth and hassle-free.

Returns and Exchanges

Goomo has a clear and concise returns and exchange policy, which customers can read before making a purchase. However, refunds may take some time to process.

Promotions and Discounts

Goomo regularly offers promotions and discounts on various travel products, such as flights and hotels. Customers can check the website for ongoing deals and coupons.

Reputation

Goomo has a good reputation in the travel industry, with customers praising the website for its user-friendly interface and competitive pricing. However, some negative reviews have mentioned issues with customer support and refunds.

Payment Options

Goomo accepts payments through debit cards, credit cards, and net banking. However, the lack of other payment options, such as e-wallets, is a disadvantage.

Loyalty Programs

Goomo offers a loyalty program called Goomo Rewards, which allows customers to earn points on every purchase. The points can then be redeemed for discounts on future bookings.

Customer Reviews

Customers have given Goomo positive reviews for its competitive pricing and user-friendly interface. However, some have mentioned issues with customer support and refunds.

Community Involvement

Goomo has not mentioned any community involvement initiatives on its website.

Shipping and Costs

As an online travel website, Goomo does not have any shipping costs. However, customers should be aware of extra costs, such as baggage fees and taxes, that may be applicable to their bookings. Overall, Goomo.com is a reliable and user-friendly travel website that offers competitive pricing and high-quality travel products. While there are some drawbacks, such as the limited payment options and lack of 24/7 customer support, the website offers a great value for money with its exclusive deals and promotions.