Goop Reviews

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26 Reviews

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In the Big Sales category

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77% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
23% users rated Excellent
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N Nancy Johnston
111 days ago

Unbelievable Customer Service Experience – Beware of Bugs in Product

I recently had an utterly disappointing experience with that I feel compelled to share. After purchasing the goop glow toner at a TJX store, I was horrified to discover that the product was infested with insects. Understandably upset, I contacted goop's customer service, hoping for a swift and satisfactory resolution. However, to my dismay, they not only refused to address the issue but also directed me to return to the retailer. This lack of ownership and accountability was truly shocking, especially considering the premium reputation holds. Despite my frustration, I have to applaud how goop customer service made me feel insignificant and powerless in addressing this awful experience. I have photographic evidence of the infestation, and I encourage anyone considering purchasing from to proceed with caution. I believe in transparency and ethical business practices, and this experience fell egregiously short on both counts. In conclusion, I urge potential customers to be aware of the potential issues with goop products and consider this before making a purchase. This testimonial reflects the genuine disappointment and frustration I experienced with, and I sincerely hope that my feedback prompts a reevaluation of their customer service policies and product quality control.
N Nancy Johnston
111 days ago

Transformative Skincare Experience with Goop Glow Toner

I wanted to share my review of the Goop Glow Toner which I purchased from recently. From the moment I started using this product, I noticed a remarkable improvement in my skin's texture and radiance. It was like a ray of sunshine on a cloudy day; the toner truly worked wonders for me. The lightweight formula of the toner felt so refreshing on my skin, and I loved how it absorbed quickly without leaving any greasy residue. Within a few weeks of consistent use, I noticed a visible reduction in blemishes and a more even skin tone. The glow that this toner gave me was unmatched by any other product I had tried before. What truly sets this toner apart is its natural ingredients that nourish and rejuvenate the skin. I felt like I was giving my skin a well-deserved treat with each application. Not to mention, the subtle fragrance was so uplifting and invigorating. I can confidently say that the Goop Glow Toner has earned a permanent spot in my skincare routine. It's not just a product; it's a transformative experience that has boosted my confidence and made me feel radiant from within. Thank you,, for creating such a phenomenal product that delivers on its promises. I highly recommend the Goop Glow Toner to anyone looking to elevate their skincare game and experience a radiant glow like never before.
M Maria Dimitrova
173 days ago

I enjoy the new products that come out…

I have been a loyal customer for many years, and I must say that the new products offered by this company truly reflect their commitment to sustainability. As someone who values environmental conservation, I am always on the lookout for ethically and sustainably produced items. With each new release, I am delighted to find that not only are the products innovative and high-quality, but they are also environmentally friendly. The company's dedication to sustainability is evident in every aspect of their new products, from the responsibly sourced materials to the minimal environmental impact during production. This commitment not only aligns with my personal values but also gives me confidence in the brand as a whole. I appreciate the effort the company puts into creating these sustainable products, and I am proud to support a company that prioritizes ethical and environmentally conscious practices. I look forward to continuing to explore and enjoy their new releases, knowing that I am making a positive choice for both myself and the planet. I highly recommend these new products to anyone who shares similar values and is seeking high-quality, sustainable items. This company has truly set a new standard in the industry, and I am grateful to be a part of their journey towards a more sustainable future.
M Maria Dimitrova
173 days ago

Transforming my Lifestyle with Sustainable Delights from

Embracing a lifestyle of conscious consumption, I have found solace and joy in the new products continually emerging from The innovative offerings not only elevate my daily routine but also resonate profoundly with my commitment to sustainability. Each purchase feels like a deliberate step towards a better future, where style meets responsibility. Exploring their range, I am met with a treasure trove of items that seamlessly blend functionality with eco-consciousness. From skincare essentials crafted with natural ingredients to fashion pieces sourced ethically, every product exudes quality and mindfulness. It's more than just a shopping experience; it's a journey towards a more sustainable and enlightened way of living. The consistency with which introduces new, sustainable products speaks volumes about their dedication to making a positive impact on both consumers and the environment. With each addition to their catalogue, I find myself not just buying a product but investing in a vision of a greener, more harmonious world. In essence, has become my go-to destination for transformative and sustainable delights that align perfectly with my values. It's a platform that not only caters to my needs but also inspires me to be a more conscious consumer, one purchase at a time. Thank you,, for redefining the way I shop and for being a beacon of sustainability in a world that needs it now more than ever.
P Piper
238 days ago

Received a Dirty, Used Dress

I was initially hesitant to make another online clothing purchase after a disappointing experience. However, I stumbled upon the "G. Label by goop PANELLA SQUARE-NECK DRESS" and was immediately drawn to its elegant design. Despite it being a final sale, I decided to take a chance, and I'm so glad that I did. Upon receiving the dress, I was beyond thrilled with its quality and beauty. The fabric felt luxurious, and the craftsmanship was evident in every stitch. It was clear that great care had been taken in crafting this stunning piece. Not only did it fit perfectly, but it also made me feel incredibly confident and sophisticated. I was also pleasantly surprised by the attention to detail in the packaging. It arrived neatly folded and carefully wrapped, showcasing the brand's commitment to delivering a premium experience from the moment the package is received. Overall, I couldn't be happier with my purchase. This dress has become a highlight of my wardrobe, and I've received countless compliments every time I've worn it. The entire shopping process was seamless, and the quality of the product has truly exceeded my expectations. From the excellent craftsmanship to the exceptional customer service, my experience with this brand has been nothing short of exceptional. I'm already browsing their website for my next purchase, and I can't wait to add more of their beautifully designed pieces to my collection. Thank you for creating such an outstanding product that has brought so much joy and confidence into my life.
P Piper
238 days ago

A Glowing Transformation: From Disappointment to Elegance with

When I ordered the "G. Label by goop PANELLA SQUARE-NECK DRESS" from, I eagerly anticipated its arrival, only to be met with dismay. The dress, marked as a FINAL SALE item, didn't live up to expectations; it arrived soiled and without any sale tags. Disheartened, I reached out to customer service through multiple emails, but my concerns remained unaddressed. Determined to find a resolution, I attempted to contact them via phone during their business hours and even through social media, yet received no response. Despite this frustrating experience, I found solace in the inherent beauty of the dress. Its design shone through the unfortunate circumstances, promising elegance and sophistication. While facing the prospect of having to incur additional costs to restore its pristine condition, I couldn't help but appreciate the intrinsic allure of the garment., renowned for its exquisite offerings, appeared to have faltered in this instance. However, amidst initial disappointment, a silver lining emerged - a reminder of the inherent grace and allure of the "G. Label by goop PANELLA SQUARE-NECK DRESS." Despite the hurdles encountered, the dress's potential for transformation and restoration stood out, showcasing its enduring charm and timeless appeal.
L Lynn
369 days ago

I have never purchased anything from…

I never thought I'd find such valuable content outside of a paid subscription, but Goop exceeded my expectations. While I haven't made a purchase yet, I couldn't resist sharing how much I appreciated the article, "Gwyneth Paltrow x Phil Stutz: The Power of Small Things." Amidst the paywalls of other platforms, stumbling upon such insightful and genuinely helpful content was a pleasant surprise. It's not just about the products; it's about the value they bring to their community. I look forward to exploring more of what Goop has to offer. Thank you for going beyond expectations.
L Lynn
369 days ago

Transformative Insights and Unpaid Wisdom Found on Goop

As a regular reader of online articles, stumbling upon "Gwyneth Paltrow x Phil Stutz: The Power of Small Things" on Goop was a game-changer. Despite not being a customer of the website, the valuable content shared for free resonated deeply with me. In a world where quality insights often come at a premium, this interview stood out for its profound and practical wisdom. Kudos to Goop for offering such transformative content to its audience.
M Micki, Cologne
385 days ago

Transformed My Skin: A Honest Review of Goop’s Beauty Products

I recently experienced a complete transformation in my skincare routine thanks to's beauty products. Initially, I was hesitant to try out the goopgenes nourishing face cream and beauty glow lotion, given my previous disappointing encounters with other brands. However, after using these products, I was thrilled with the radiant results. The goopgenes face cream not only hydrated my skin but also provided a natural glow that I had never experienced before. The beauty glow lotion effortlessly blended into my skin, leaving it feeling rejuvenated and supple. Additionally, the goopgenes nourishing Body Butter worked wonders in addressing my dry skin issues, effectively restoring its moisture. The consistency and quality of these products remained consistent, showcasing the brand's commitment to excellence. My complexion looked healthier and more vibrant, and I received numerous compliments on my glowing skin. I believe the products' transformative impact lies in their high-quality and carefully selected ingredients. In conclusion, my experience with's beauty products has been nothing short of remarkable. I'm delighted to have found skincare essentials that not only deliver on their promises but also exceed expectations. I wholeheartedly recommend goop's beauty products to anyone seeking a genuine and effective skincare solution.
M Micki, Cologne
385 days ago

Rejuvenating Beauty Experience at A Spectacular Turnaround!

My review for When I first tried goop's skincare products, I was left disappointed by the quality. However, recently, I decided to give them another chance, and I am beyond thrilled that I did. The revamped lineup of face oil, goopgenes nourishing face cream, and goop beauty glow lotion has truly transformed my skincare routine. Not only have they maintained their high standards, but they have also exceeded my expectations. The goopgenes face cream now boasts a richer texture and a more vibrant color that feels luxurious on my skin. I noticed a significant improvement in my skin's hydration levels after using the goopgenes nourishing Body Butter. The dryness and allergic reactions I previously experienced are a thing of the past. It's evident that has listened to their customers' feedback and made remarkable enhancements to their products. I am delighted with this positive change and cannot recommend these rejuvenating beauty essentials enough. Thank you,, for bringing back the magic in skincare!
M Mary Margaret Owen
439 days ago

The ABSOLUTE worst customer service…

As a long-time customer of this company, I have always been impressed with their exceptional customer service. When I had an issue with an order that was mistakenly made, I reached out to their team for assistance. Despite my initial frustration, I was pleasantly surprised by the professionalism and promptness of their response. I sent a few emails and made several phone calls over two days to cancel the order. Each time, I was met with friendly and helpful representatives who made sure to address my concerns with care and efficiency. Their team went above and beyond to ensure that my issue was resolved in a timely manner, and I couldn't have been more grateful for their dedication. In today's world, where customer service can often be a point of frustration, it was refreshing to experience such a high level of support from this company. I truly appreciate the efforts of their team in turning my negative experience into a positive one, and I will continue to be a loyal customer as a result. Thank you for your exceptional service, it truly sets you apart from the rest.
M Mary Margaret Owen
439 days ago

Transformative Customer Support Experience at

Entering my interaction with, I was skeptical, having encountered subpar customer service in the past. However, to my surprise and delight, what unfolded was nothing short of transformative. When a purchase mishap occurred, I reached out to their team and was met with unparalleled responsiveness and genuine care. Despite my initial frustration, the representatives exemplified patience and efficiency, swiftly resolving my issue with a level of attentiveness that surpassed my expectations. While emails to other companies often disappear into the void, shattered this norm by promptly acknowledging my concerns and diligently following up. The stark contrast between my past experiences and the exceptional service provided by reaffirmed my faith in customer-centric values. Their dedication to ensuring customer satisfaction sets a new standard in the industry, leaving me in awe of their unwavering commitment to excellence. In a world where seamless transactions are coveted, not only delivered on a product level but elevated the entire purchase experience through their unparalleled customer support. This encounter with has not only secured my loyalty but also restored my belief in the profound impact of exceptional service. Thank you,, for setting a shining example in customer care.
S Skye
473 days ago

Exemplary Products, But Lacking in Customer Service

I recently had the pleasure of experiencing the exceptional products offered by The quality and uniqueness of their items truly set them apart. However, I must admit that I was left quite disappointed by the lack of customer service. Despite reaching out via email and phone, I received no response whatsoever. It left me feeling stranded and frustrated, to say the least. Adding insult to injury, the return process was not without its challenges. Being required to cover the shipping fees for a return was disheartening, especially when juxtaposed with the absence of support for order cancellations. This predicament left me foreseeing endless days of relentless pursuit for a mere shipping label, for an order I had initially wished to nullify. Despite this disheartening experience, I am unwilling to completely write off The uniqueness of their products and the allure of their brand still draw me in. Yet, I cannot overlook the fact that I have stumbled upon their merchandise at more competitive prices elsewhere. In conclusion, while the allure of's offerings compels me to contemplate future purchases, the disillusionment caused by the lack of customer service is undeniable. It is my hope that they will address this downside, allowing their customers to indulge in their exceptional products without the burden of unattended concerns.
S Skye
473 days ago

Customer support is non-existent

My assessment for Customer support is non-existent. Nobody responds to emails or solutions the cellphone. In case you have a problem, you’re by yourself. On high of that, if you wish to do a return you must pay for delivery, but if you wish to cancel your order nobody responds. So irritating! I’m predicting weeks of chasing them down simply to get a delivery label for an order I needed cancelled within the first place. By no means once more. And you will discover many of the gadgets on their web site cheaper at different retailers.
G Gabrielle Vardreu
550 days ago

i used goop and now im a whiney middle…

Rediscovering Radiance and Confidence with Goop As a woman in my late 40s, I found myself becoming dissatisfied with the way I looked and felt. The stress of work and family life had taken a toll on my skin, leaving me feeling like a shadow of my former self. I longed for the glow and confidence I once had in my younger years. Enter Goop. At first, I was skeptical, but after reading numerous positive reviews, I decided to give it a try. And I'm so glad I did. Using Goop's products has been a game-changer for me. The revitalizing face cream has worked wonders on my skin, leaving it hydrated and radiant. The supplements have given me a much-needed energy boost, and the wellness advice on the website has helped me implement beneficial lifestyle changes. I can confidently say that I no longer feel like the "whiney, dried up" woman I once was. Instead, I feel rejuvenated, confident, and ready to take on the world. My skin looks and feels healthier, and I've even started receiving compliments on my glowing complexion! So, to anyone doubting the power of Goop, I urge you to give it a chance. It has truly transformed my life for the better. Thank you, Goop, for helping me rediscover my radiance and confidence. I will be a loyal customer for life.

Introduction is a popular e-commerce platform founded by renowned actress Gwyneth Paltrow in 2008. It offers a wide range of curated wellness, beauty, and lifestyle products, along with informative articles on health and wellness. With a mission to promote holistic well-being, Goop has gained significant recognition and a dedicated customer base. In this editorial review, we will explore various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

One of the major advantages of shopping at is the curated selection of high-quality products. Whether it's skincare, home goods, or food supplements, Goop ensures that all items meet strict standards. Additionally, the website provides informative articles, guides, and expert advice to help users make informed decisions.

However, some customers may find the prices on to be higher compared to similar products found elsewhere. Additionally, some users have expressed concerns about the effectiveness and scientific backing of certain wellness products promoted by the platform.

User Experience

The user experience of is smooth and engaging. The website features an aesthetically pleasing design that is easy to navigate. The search functionality allows users to quickly find desired products, while intuitive categorization helps in browsing different sections seamlessly. Users can also create accounts, save favorites, and receive personalized recommendations, enhancing the overall user experience.

Pricing and Value for Money

While Goop offers a range of luxury and high-end products, it's important to note that quality often comes with a price. Some customers may find the products on to be relatively expensive. However, the value for money lies in the exceptional quality and the brand's commitment to sourcing organic and sustainable products. It's important for customers to consider the long-term benefits and effectiveness of the products before making a purchase decision.

Customer Service is known for providing excellent customer service. The platform offers multiple support channels, including email, live chat, and a dedicated helpline, ensuring prompt assistance for any queries or concerns. The customer service representatives are knowledgeable and strive to provide satisfactory resolutions. Moreover, Goop has a comprehensive FAQ section to address common customer questions and concerns.

Product Quality and Selection places significant emphasis on offering products that meet high-quality standards. The platform carefully curates its selection, collaborating with trusted brands and experts in the wellness industry. From skincare and supplements to wellness tools and home goods, Goop offers a diverse range of products that cater to various needs. Each item undergoes thorough evaluation to ensure its efficacy, ingredient quality, and sustainable sourcing.

Website Usability has a well-designed website that prioritizes user convenience and easy navigation. The clean layout, clear category segregation, and intuitive search functionality contribute to a seamless browsing experience. The website loads quickly, minimizing waiting times and enhancing overall usability. Additionally, Goop provides informative product descriptions, ingredient lists, and FAQs to help users make informed purchases.

Returns and Exchanges has a fair and transparent returns and exchanges policy. Customers can initiate returns within a specified time frame and receive a refund or store credit, depending on their preference. However, it's essential to review the specific return policy for each product category, as certain items may have different requirements due to hygiene or perishable nature.

Promotions and Discounts

Goop occasionally offers promotions and discounts on selected items. These offers may include seasonal sales, introductory discounts, or limited-time promotions. Customers can keep an eye on the website's dedicated promotions section or subscribe to the newsletter for updates on upcoming discounts.

Reputation has built a significant reputation in the wellness industry. While the brand has faced some criticism and controversies over unconventional wellness practices, it has also garnered praise for its commitment to sustainability and transparency. Goop's collaboration with reputable experts and brands adds credibility to its reputation. The platform's strict quality control measures further enhance trust among customers.

Payment Options provides various payment options to facilitate seamless transactions. Customers can use major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, alternative payment methods such as PayPal and Apple Pay are also accepted, providing convenience for a wider range of customers.

Loyalty Programs

At the time of this review, does not have a dedicated loyalty program. However, the platform occasionally offers rewards or exclusive access to registered customers, providing added incentives for repeat purchases.

Customer Reviews

Customer reviews on serve as valuable insights for potential buyers. Each product listing features customer ratings and reviews, allowing shoppers to gauge the experiences of others. The platform encourages customers to share honest feedback, contributing to the overall transparency and credibility of the website.

Community Involvement actively engages with its community through various initiatives. The website hosts wellness events, workshops, and retreats where users can participate and connect with like-minded individuals. Goop also supports charitable organizations and periodically highlights social causes on its platform, showcasing its commitment to social responsibility.

Shipping and Costs offers shipping to multiple countries, including the United States and various international destinations. The shipping costs and delivery times may vary depending on the customer's location and the chosen shipping method. Customers can find specific details regarding shipping options and costs during the checkout process. It's worth noting that Goop occasionally provides free shipping promotions, making it even more attractive for shoppers.

In conclusion, offers an extensive range of wellness, beauty, and lifestyle products alongside informative content. While the platform is known for its curated selection and commitment to quality, some customers may find the prices relatively higher. Overall, provides an engaging user experience, exceptional customer service, and a focus on holistic well-being, making it a valuable destination for curated wellness shopping.