Goossenswonen Reviews

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49 Reviews

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In the Furniture Store category

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T Tuğçe Akgün
58 days ago

A Testimonial of Unparalleled Disappointment with Goossens Wonen

My experience with left me utterly astounded. Never before have I encountered a company with such dire communication and misinformation. Despite my persistent attempts since January to reach out via email and phone calls, I was met with silence and evasion. Their response on this platform claiming to have contacted me is baffling. How can they ask me to provide evidence of emails they never responded to? Their dismissive attitudes and vague responses only added to my frustration. It is disheartening to see a brand operate in such a manner, lacking accountability and integrity in their customer service. Even when they finally acknowledged my concerns, their attempts to shift the blame onto me for their failings only deepened my disappointment. It is regrettable that my interaction with Goossens Wonen has been tarnished by such a lack of professionalism and sincerity. I implore @trustpilot to hold them accountable for their actions, or lack thereof. Customers deserve transparency, reliability, and respect, qualities that seem sorely lacking in this company's dealings. The responses from their team, dated in January and February, do little to assuage my concerns. Merely mentioning past contacts that never took place does not excuse their negligence. It is clear that there is a significant gap between what is promised by Goossens Wonen and what is actually delivered to their customers. As a consumer seeking quality products and reputable service, I am left disillusioned by my experience with Goossens Wonen. Moving forward, I hope for greater accountability and improvement in their communication practices. Every customer deserves to be heard and valued, and it is my sincere wish that this company takes these values to heart for the betterment of all who engage with them.
S Steph W
66 days ago

Exceptional Service and Quality at!

After a seamless experience with Goossens, I can confidently say that their dedication to customer satisfaction is unparalleled. Despite a small hiccup with an oak table that arrived with a minor dent, their team went above and beyond to rectify the issue promptly and efficiently. Their professionalism and commitment to quality truly set them apart in the industry. I highly recommend shopping at for premium furniture and exceptional service.
D De heer Fatih Sahin
96 days ago

Exceptional Service and Quality Products!

I am thrilled to share my experience with, where I was met with exceptional service and high-quality products. From the moment I entered their website, I was impressed by the user-friendly interface and wide range of stylish furniture options. The fast and efficient delivery surpassed my expectations, and the product was exactly as described - if not even better in person! The seamless transaction from browsing to delivery left me feeling truly valued as a customer. I can confidently say that provides a level of service and product quality that is unparalleled. I will definitely be returning for all my future furniture needs. Thank you,, for your outstanding service and products!
P Peter
97 days ago Exceeded My Expectations!

From the moment I stumbled upon, I knew I was in for a treat. As someone who values efficiency and reliability, I was blown away by how perfectly everything fell into place. From browsing their extensive range of products to placing my order, everything was seamless. What really stood out to me was the exceptional customer service. The team at went above and beyond to ensure that all my inquiries were handled promptly and professionally. It's rare to come across a company that genuinely prioritizes customer satisfaction, but is the epitome of excellence in this regard. When my order arrived, I was in awe of the quality of the products. The attention to detail and craftsmanship exceeded my expectations. It's evident that takes great pride in delivering nothing but the best to their customers. I can't thank enough for providing such a delightful shopping experience. It's clear that they are passionate about what they do, and it reflects in every aspect of their service. I wholeheartedly recommend them to anyone in search of top-notch furniture and outstanding customer care. Thank you,, for an unforgettable experience!
S Sanne Van der Kraan
98 days ago

Goossens Wonen: A Superb Service Experience from Start to Finish

As a dedicated customer of Goossens Wonen, I am thrilled to share my exceptional experience with their delivery service. From the moment I placed my order to the prompt arrival of my new furniture, I was truly impressed with the efficiency and professionalism displayed by the team. Despite expectations, the delivery was not only timely but also handled with the utmost care and attention to detail. The delivery staff were courteous and went above and beyond to ensure that my furniture was set up exactly as I wanted it, leaving me completely satisfied with the entire process. With such a positive experience, I can confidently say that Goossens Wonen has won me over as a loyal customer. Their commitment to delivering exceptional service has truly set them apart, and I wholeheartedly recommend them to anyone in search of top-notch furniture and a seamless shopping experience. Thank you, Goossens Wonen, for exceeding my expectations and providing me with a service that truly stands out in today's market.
A Anastasiia Vaganova
104 days ago

An Unforgettable Experience with

As a customer of, I can confidently say that their customer service is simply exceptional. When I mistakenly ordered a sofa that was too large for my apartment, I was initially worried about the hassle of exchanging it. However, to my surprise, their customer service team made the entire process effortless. With just a phone call, I was able to exchange the oversized sofa for a more suitable one. This level of flexibility and understanding truly amazed me. What's more, I was thrilled to receive the new couch just in time for the holidays, bringing immense joy to my family. The quick delivery, which was accommodated despite the holiday rush, showcased their dedication to customer satisfaction. I am genuinely grateful for the outstanding service and seamless support provided by This experience has not only left me a happy customer, but also a loyal one. Dank je wel!
A Anastasiia Vaganova
104 days ago

Grateful for Exceptional Service at Goossens Wonen

I can't help but express my profound appreciation for the outstanding customer service I received from When I realized the sofa I ordered was too big for my apartment, panic set in. However, a simple call to their customer service team turned my worries into relief. They not only allowed me to exchange the sofa for a smaller one over the phone but also ensured seamless delivery. What truly stood out was the promptness with which they made everything happen. The fact that I could have the new couch in place before the holidays delighted not only me but also my entire family. It's rare to come across such dedication to customer satisfaction these days. Thank you, Goossens Wonen, for going above and beyond to meet my needs and for making sure my home was holiday-ready. Your exceptional service not only solved my problem but also brought joy to those around me. I highly recommend your services to anyone in need of quality furniture and impeccable customer care. Bedankt!
T Tuğçe Akgün
105 days ago

A Complete Transformation: Outstanding Customer Service at

I cannot speak highly enough of the incredible customer service at A week ago, I purchased two standing flower pots, but upon returning home, I realized they were not the right size for my corners. With trepidation, I headed back to the store, unsure of what to expect. To my surprise, the staff went above and beyond to assist me. Despite my limited knowledge of Dutch, the staff patiently and proficiently communicated with me in English, ensuring that I fully understood their solutions. Their manager even personally took charge of the situation, displaying exemplary leadership and commitment to customer satisfaction. Not only did they accept the return without hesitation, but they also provided clear instructions for the process, going as far as detailing it on my invoice. Curious about the differing information I received, I reached out to another store, and their response only amplified my appreciation for Their consistent and reliable customer service has won me over, and I couldn't be happier with the way they resolved my concerns. In an era where customer satisfaction often takes a back seat, has undoubtedly set the bar high. Their proactive and empathetic approach, coupled with a genuine concern for their customers, has left me utterly impressed. If you're seeking exceptional service and a brand that values your satisfaction, look no further than
S Stal Vefgrund
107 days ago

Effortless Elegance and Exceptional Service

As a long-time customer of, I can confidently say that their service is unparalleled. From the moment I stepped into their showroom, I was greeted with warmth and enthusiasm. The staff went above and beyond to understand my needs and guide me through their extensive range of exquisite furniture. What truly sets apart is their commitment to providing a seamless and efficient experience. I was amazed by how they effortlessly combined style, comfort, and functionality, ensuring that I found the perfect pieces for my home without any unnecessary hassle or confusion. The delivery process was equally impressive, with their team displaying utmost professionalism and ensuring that each item was set up with precision. The quality of their products and the level of service provided truly reflect their dedication to customer satisfaction. I have since recommended to friends and family, and they too have been delighted with their experience. If you're looking for a furniture provider that seamlessly blends elegance, efficiency, and exceptional customer care, look no further than
M Michael
107 days ago

Exceptional Service and Quality Products at Goossens Wonen

I cannot begin to express my gratitude for the exemplary service and top-notch products I received from Goossens Wonen. From the moment I stepped into the shop, I was welcomed by a team of dedicated individuals who were eager to assist me in finding the perfect chairs for my home. The quality of their products spoke for itself, and I was thrilled with my purchase. Despite a minor hiccup regarding the delivery schedule, the overall experience was nothing short of exceptional. The staff at Goossens Wonen went above and beyond to rectify the situation, and their professionalism and commitment to customer satisfaction truly set them apart. Additionally, I want to highlight the transparency and integrity displayed by the team. While I initially missed out on the information about free delivery, as soon as it was brought to their attention, they promptly addressed the issue and ensured that I benefited from the offer, saving me an unnecessary additional cost. Overall, my experience with Goossens Wonen was outstanding. I am thoroughly impressed with their products, customer service, and dedication to ensuring a seamless and satisfying shopping experience. I highly recommend Goossens Wonen to anyone in search of quality furniture and exceptional service. Thank you, Goossens Wonen, for going above and beyond to make my home furnishing experience truly remarkable.
M Michael
107 days ago

Unforgettable Comfort with a Slight Hitch – A Genuine Review

After stumbling upon, my excitement to upgrade my living space was palpable. The allure of their exquisite chairs was irresistible, and I eagerly placed an order. However, the delivery process left something to be desired. The lack of communication regarding the delivery schedule was a minor hiccup that threw off my daily plans, leaving me slightly disheartened. Moreover, during my visit to the shop, the omission of information regarding free delivery felt like a missed opportunity. Discovering later that this could have saved me an extra 50 euros was a tad disappointing. While the quality of the chairs was impeccable and brought undeniable comfort to my home, these small oversights left a slight blemish on an otherwise pleasant experience. Despite these minor setbacks, the allure of Goossens Wonen's products and the comfort they bring are truly unmatched. I can't help but appreciate the craftsmanship and design that enhance my living space, making it a cozy haven. With a more streamlined communication process and transparent pricing policy, my experience would have been nothing short of perfect.
B Binu Azad G
110 days ago

Transformed My Home with Professional Quality and Superb Product

As a homeowner, finding the right company to enhance my space was crucial. I stumbled upon, and I am beyond thrilled with the professional quality they provided. From the seamless installation process to the superb product quality, every aspect exceeded my expectations. My home has been transformed, and I couldn't be happier. Thank you,, for your exceptional service and top-notch products.
D de Ruijg
119 days ago

“The Perfect Couch for Cozy Evenings: A Heartfelt Review”

As an avid fan of, I had the pleasure of experiencing their impeccable service and quality products first-hand. The recent addition of their couch to my living room has transformed my home into a cozy haven. From the moment I sank into its welcoming embrace, I knew I had found the perfect couch. The tactile sensation of the fabric against my skin is pure bliss, making every evening spent lounging on it an indulgent treat. Its sturdy construction provides the perfect balance of support and comfort, ensuring that I can unwind in style after a long day. Not only does this couch excel in functionality, but it also brings an air of sophistication to my living space. The timeless design and attention to detail showcase the craftsmanship and dedication that is renowned for. I am truly grateful for the seamless shopping experience, prompt delivery, and the exceptional quality of the product. This couch has become an integral part of my daily routine, creating countless cherished moments with friends and family. In conclusion, I can confidently say that the couch from has exceeded all my expectations. It exudes comfort, style, and durability, making it the perfect addition to any home. Thank you,, for enriching my life with such a wonderful piece of furniture.
V van Raamsdonk
121 days ago

Top service

I cannot say enough great things about! The service I received was absolutely top-notch. From the moment I reached out with questions about their products to the delivery and setup of my new furniture, every step of the process was exceptional. The team at was incredibly helpful and knowledgeable. They took the time to understand my needs and preferences, offering valuable insights and suggestions that ultimately led me to find the perfect pieces for my home. The attention to detail and personalized care made me feel like a truly valued customer. Not only was the customer service outstanding, but the quality of the products surpassed my expectations. The furniture I purchased is not only beautiful but also durable and well-crafted. It's clear that takes pride in offering only the best to their customers. I would highly recommend to anyone in search of quality furniture and a seamless, enjoyable shopping experience. I am beyond impressed and grateful for the top service I received. Thank you,, for making my furniture shopping experience a delight!
K klant
129 days ago

de levering liep perfect

I can't help but gush about my incredible experience with From start to finish, everything was a breeze! The delivery of my purchase was absolutely perfect. I was pleasantly surprised by how seamless and efficient the entire process was. The team at truly goes above and beyond to ensure customer satisfaction. The delivery was not only on time but also handled with the utmost care and professionalism. I was so impressed by the attention to detail and the level of service provided. I can confidently say that sets the standard for exceptional customer service. The entire experience has left me feeling valued and appreciated as a customer. I highly recommend to anyone looking for a smooth and stress-free shopping experience. Thank you for a job well done,!


Goossens Wonen is a well-known Dutch furniture retailer, providing a wide range of high-quality furniture and home decor items. With over 60 years of experience in the industry, they have established themselves as a trusted brand known for their stylish designs and excellent customer service. In this review, we will analyze various aspects of Goossens Wonen, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Extensive range of furniture and home decor items - High-quality products with stylish designs - Excellent customer service - Easy-to-navigate website - Competitive pricing Cons: - Limited physical store locations - Some items may be relatively expensive

User Experience

Goossens Wonen's website offers a seamless browsing experience with its user-friendly interface and intuitive navigation. The website is well-organized, allowing customers to explore various categories and easily find the products they are looking for. The search functionality is efficient, providing relevant results quickly. The product pages are detailed, with comprehensive descriptions, high-quality images, and customer reviews, providing a complete overview of each item.

Pricing and Value for Money

Goossens Wonen offers a range of pricing options to cater to different budgets. While some items may be relatively expensive, they are justified by the exceptional quality and durability they provide. The brand emphasizes value for money, ensuring that customers receive long-lasting products that stand the test of time.

Customer Service

Customer service is a top priority for Goossens Wonen. Their dedicated team is readily available to assist customers with any inquiries or concerns. They offer multiple channels of contact, including phone and email support, ensuring prompt and effective assistance. Customer feedback is taken seriously, and any issues are resolved promptly and professionally.

Product Quality and Selection

Goossens Wonen prioritizes offering high-quality furniture and home decor items. Their products are crafted using top-grade materials and undergo strict quality control processes. From comfortable sofas and elegant dining sets to stylish accessories, their extensive selection caters to a variety of design preferences and lifestyles.

Website Usability

Goossens Wonen's website is designed for optimal usability. The clear and concise layout enables customers to effortlessly browse through products and access relevant information. The filtering and sorting options make it easy to refine search results based on specific requirements. The checkout process is secure and streamlined, ensuring a hassle-free shopping experience.

Returns and Exchanges

Goossens Wonen has a customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can return it within a specified period, provided the item is in its original condition. The company ensures a smooth process, facilitating easy returns and prompt refunds or exchanges.

Promotions and Discounts

Goossens Wonen regularly offers promotions and discounts to provide customers with attractive deals and savings opportunities. These promotions encompass a range of products, allowing customers to enjoy discounts on their desired items, further enhancing the value for money.


Goossens Wonen enjoys a strong reputation in the furniture industry. With over six decades of experience, they have built a reliable brand known for their commitment to quality, customer satisfaction, and innovative designs. Positive reviews and testimonials from satisfied customers further reinforce their trustworthy reputation.

Payment Options

Goossens Wonen offers a variety of secure payment options to cater to customer preferences. This includes major credit cards, bank transfers, and popular online payment platforms, ensuring convenience and flexibility for customers.

Loyalty Programs

Goossens Wonen provides customers with loyalty programs, rewarding them for their continued support. These programs often include exclusive offers, discounts, and early access to new products or promotions, allowing loyal customers to enjoy additional benefits.

Customer Reviews

Customer reviews play a vital role in Goossens Wonen's reputation. The brand actively encourages customers to leave feedback, creating transparency and allowing potential buyers to make informed decisions. The majority of customer reviews reflect positive experiences, praising the quality of products and excellent customer service.

Community Involvement

Goossens Wonen values community involvement and social responsibility. They participate in various initiatives and charities, aiming to give back to society. Their commitment to ethical practices and sustainable sourcing also contributes to their overall positive impact on the environment.

Shipping and Costs

Goossens Wonen provides reliable shipping services, ensuring safe delivery of products to customers' doorsteps. The costs associated with shipping vary depending on the size and weight of the items, as well as the delivery location. However, the brand strives to keep shipping costs reasonable and transparent. In conclusion, Goossens Wonen is a reputable and customer-centric furniture retailer, offering a wide range of high-quality products. With their focus on excellent customer service, stylish designs, and value for money, they continue to provide a seamless and satisfying shopping experience for homeowners and interior design enthusiasts alike.