Gooutdoors Reviews

Voted Good (5/5)

166546 Votes

40 Reviews

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In the Camping Store category

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3% users rated Terrible
3% users rated Poor
0% users rated Average
5% users rated Very Good
90% users rated Excellent
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P pam hume
9 days ago

Very helpful fun staff a great experience

My review for gooutdoors.co.uk Very helpful staff a young man who looked for something and suggested alternatives when we couldn’t find what I needed. (Sorry can’t remember his name). The lady who served us on the til Cheryl was lovely, fun, engaging and helpful. Would definitely recommend
B Beth Kitchin
9 days ago

I love visiting this shop as staff are friendly, knowledgeable, approachable abd understanding.

My review for gooutdoors.co.uk I love visiting this shop as staff are so friendly without being overbearing but so knowledgeable and have more than once have helped me make wiser purchases. They have helped me understand hydrostatic head with waterproofing , how incredible gortex is on both clothing ( Mark and Alison) and boots and best boots for summer and dodgy hypermobile ankles! (Mark.) Recently I visited with my teen boy ,who has special needs and is selectively mute. Sometimes shopping can be overwhelming for him but he was desperate for a new coat. Alison offered some great advice whilst giving him space and time to choose and try on different coats and my son was comfortable throughout this whole visit which is rare for him. Huge thanks Mark and Alison for your fabulous customer service.
J Julie Tarring
10 days ago

Friendly Customer Service

My review for gooutdoors.co.uk I came to store to purchase many item's in preparation for a winter skills course. But also to pick the brains of the staff. Claire and Sophie were great pointing out the different features between 2 Jackets. There wasn't much in it, so it became all about the colour. Thank you ladies for your assistance. The great friendly customer service didn't stop there. At the till I was greeted by the lovely Daisy. Thankyou for a fun shopping experience.
A Andrew Murr
10 days ago

Went to purchase some walking boots for…

My review for gooutdoors.co.uk Went to purchase some walking boots for my daughter who is doing DofE. The gentleman that helped and advised us was very knowledgable and the when we went to pay Sally was great at recovering my account details and amended them accordingly. Great staff!
R Ray Mcdonald
10 days ago

Went to Go Outdoors in Canterbury today…

My review for gooutdoors.co.uk Went to Go Outdoors in Canterbury today to buy some bait ,Spoke to Big Nev he gave some great advice regarding bait Also gave me some advice on a venue I am fishing this weekend, that's the great thing about Big Nev He has an amazing range on knowledge on fishing and venues. I have said this before What a pleasure it is to visit the store regarding fishing tackle and baits, so much to choose from.
S Sean Welch
10 days ago

Buying a Rucksack.

My review for gooutdoors.co.uk Just a quick message to thank Lisa for her help when I came in to buy a new rucksack. I had already done some research into different types of rucksacks, however, being able to have a discussion about which one would best meet my needs was invaluable when it come to deciding on my purchase. Once again thank you.
C Cerys Elizabeth Foulkes
10 days ago

Really helpful staff! (Simon)

My review for gooutdoors.co.uk Simon was great with helping to choose a backpack for my Thailand trip really helpfull and knew exactly what he was talking about and also reasonable! 10/10 service from all staff. Lady at till was lovely also. Definitely coming back :)
D David Griffin
10 days ago

I went into Go Outdoors Gloucester to…

My review for gooutdoors.co.uk I went into Go Outdoors Gloucester to purchase a pair of walking boots and was served by Ollie. He gave me full attention and suggested several boots for me to try. I ended up purchasing a pair of Berghaus which I’m sure will be just the job. All in all I received excellent service from him and Go Outdoors
L Liam Grunsell
10 days ago

Helpful and friendly store

My review for gooutdoors.co.uk A very well stocked, large outdoors store with very knowledgeable and enthusiastic staff. Amie was extremely helpful and assisted us with selecting many items from around the store. We will be returning for all of our outdoors purchases from now on!
M Mrs B
10 days ago

Outstanding Service and Expertise – A Mother’s Delight!

From the moment I stepped into gooutdoors.co.uk, I knew I was in for a delightful experience. As a mother in search of the perfect walking boots for my daughter, I was greeted by Andrea, whose wealth of knowledge and genuine enthusiasm immediately put me at ease. Her professional yet friendly approach made the entire process a breeze as she expertly guided me through the options, ensuring we found the ideal fit. What really stood out was Andrea's unwavering patience as she addressed all my queries and concerns, making me feel truly valued as a customer. Her passion for the outdoors was palpable, and her dedication to helping us find the right boots was nothing short of remarkable. Equally noteworthy was the pleasant demeanor of Jasmin at the till, whose warm smile and efficiency added the perfect finishing touch to our visit. Thanks to the exceptional service and genuine care we received, our purchase extended beyond mere transaction - it became a memorable and enjoyable experience. I am deeply grateful to Andrea, Jasmin, and the entire team for making our visit a truly pleasant one. Thank you for exceeding my expectations and cementing gooutdoors.co.uk as my go-to destination for all our outdoor needs.
S Sue Houston
10 days ago

Today in rainy Stockton

My review for gooutdoors.co.uk Excellent service from Karen at the checkout in Stockton today. She ensured that my membership card was up to date (also giving me a sticker to remind me when it expires). There were also some discount that I thought might be relevant do she checked on these and applied them. All of this with a smile and a pleasant manner.
M Mrs How
10 days ago

Walking boot help

My review for gooutdoors.co.uk The 2 people who made my walking boot shopping experience bearable were Steph, who was patient, honest (frank but friendly!) and knowledgable, and Lisa at the checkout. Sometimes getting the help at go outdoors can be “interesting” but these 2 were spot on.
K Kate Edwards
10 days ago

Helpful and knowledgeable staff!

My review for gooutdoors.co.uk We always find the staff here very good! We were served today by John, who was very helpful and very knowledgeable, nothing was too much trouble as he told us loads about various walking boots, while my husband tried them on and made his choice. This makes the whole shopping experience so much easier!
A ANDREW
10 days ago

Visited Go Outdoors Thurrock specially…

My review for gooutdoors.co.uk Visited Go Outdoors Thurrock specially to buy a pair of Craghoppers Kiwi Trousers. Found them easily enough selected the colour and size and took them to the checkout. Discovered they were discounted by further 15 per cent so bought a second pair. Very polite checkout operator. 😀👍
M Mrs Latimer
10 days ago

Superb service

My review for gooutdoors.co.uk We went into the Warrington store looking for a product to re proof my coat. Sue at checkout gave excellent advice. She commented on 1 item we had chosen which resulted in us realising we had chosen the wrong product and would have been a waste in money. She advised on the correct product following the discussion and waited while I went to get her recommendation, despite there being a queue at her till. She then informed me that she had just put on the shelf, a twin pack of another product which we had picked individually, therefore saving us money again. She provided an excellent customer service and is a credit to the Warrington store

Introduction

GoOutdoors.co.uk is a leading online retailer that specializes in outdoor and adventure gear. With a wide range of products, competitive pricing, and a strong reputation, it has become a go-to destination for outdoor enthusiasts in the UK. In this comprehensive review, we will delve into the various aspects of GoOutdoors.co.uk to provide an unbiased assessment of its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros: GoOutdoors.co.uk offers a vast range of high-quality outdoor products, including camping equipment, hiking gear, cycling accessories, and more. With regular promotions and discounts, customers can find great deals on their favorite brands. The website is user-friendly and easy to navigate, making it convenient to browse and purchase products. A dedicated section for customer reviews helps potential buyers make informed decisions.
  • Cons: Some customers have reported issues with returns and exchanges, with longer-than-expected processing times. Additionally, the cost of shipping can be high for certain items, especially for larger and heavier products.

User Experience

GoOutdoors.co.uk offers a seamless user experience with its intuitive website design and comprehensive search functionality. The well-organized category structure and efficient filtering options allow users to quickly find the products they are looking for. The product pages provide detailed descriptions, specifications, and customer reviews, aiding in making informed purchase decisions. The checkout process is simple and secure, ensuring a hassle-free shopping experience.

Pricing and Value for Money

GoOutdoors.co.uk is known for its competitive pricing, offering products at affordable rates compared to other retailers. The regular promotions, sales, and discounts further enhance the value for money, enabling customers to bag excellent deals on their desired items. While shipping costs can vary depending on the size and weight of the item, the overall pricing strategy of GoOutdoors.co.uk is aimed at providing customers with a satisfactory balance between quality and affordability.

Customer Service

GoOutdoors.co.uk prioritizes customer satisfaction and has a dedicated customer service team to address any queries or concerns. Users can reach out to them via phone, email, or live chat, ensuring prompt assistance. While some customers have reported delays in response times, the majority have had positive experiences with the knowledgeable and friendly support staff.

Product Quality and Selection

GoOutdoors.co.uk takes pride in offering high-quality outdoor products from renowned brands. From tents and sleeping bags to hiking boots and outdoor clothing, the website showcases an extensive selection to cater to various adventure needs. The well-curated range ensures that customers can find reliable and durable products that meet their specific requirements.

Website Usability

The website of GoOutdoors.co.uk is designed with user-friendliness in mind. The clean layout, logical navigation, and efficient search functionality contribute to a seamless browsing experience. The pages load quickly, and the responsive design ensures compatibility across different devices and screen sizes. This enables users to access the website and make purchases conveniently from desktops, laptops, tablets, or smartphones.

Returns and Exchanges

While GoOutdoors.co.uk has a clear and well-documented returns and exchanges policy, some customers have reported delays in processing their requests. It is important for customers to carefully read and understand the policy to ensure a smooth return or exchange process. The website provides clear instructions on how to initiate a return and the required steps to follow, ensuring transparency.

Promotions and Discounts

GoOutdoors.co.uk regularly offers attractive promotions and discounts on a wide range of products. Customers can find deals on individual items or enjoy savings through bundle offers. The website prominently displays the ongoing promotions, and customers can also subscribe to the newsletter to receive updates on upcoming sales and exclusive discounts.

Reputation

GoOutdoors.co.uk has earned a strong reputation in the outdoor retail industry, catering to the needs of outdoor enthusiasts for many years. The company has garnered a loyal customer base owing to its reliable products, competitive pricing, and excellent customer service. Positive reviews and recommendations from satisfied customers further enhance its reputation as a trustworthy online retailer.

Payment Options

GoOutdoors.co.uk accepts various payment options, including major credit cards, debit cards, and PayPal. This flexibility allows customers to choose a convenient payment method during checkout. The secure payment gateway ensures the protection of sensitive information, providing customers with peace of mind while making online transactions.

Loyalty Programs

GoOutdoors.co.uk has a loyalty program called "GO Outdoors Card" which provides additional benefits to regular customers. Cardholders can earn points on their purchases, which can be redeemed for discounts on future orders. The loyalty program also offers exclusive access to special promotions and events, enhancing the overall shopping experience for loyal customers.

Customer Reviews

GoOutdoors.co.uk encourages customers to share their experiences and opinions through its dedicated customer review section. These reviews provide valuable insights for potential buyers, helping them make well-informed decisions. The website displays both positive and negative reviews, demonstrating transparency and authenticity.

Community Involvement

GoOutdoors.co.uk actively participates in community involvement initiatives, supporting local outdoor events and sponsorships. The company believes in promoting a love for the outdoors and encourages its customers to engage in responsible outdoor activities. This commitment to community involvement showcases GoOutdoors.co.uk's dedication to fostering a sense of outdoor adventure and environmental stewardship.

Shipping and Costs

GoOutdoors.co.uk offers shipping services to customers across the UK. While shipping costs can vary depending on the size, weight, and delivery location, the website provides detailed information about the applicable charges during the checkout process. Customers can choose from various shipping options, including standard and expedited delivery, ensuring flexibility based on their needs. It is worth noting that shipping costs for larger and heavier items may be relatively higher.

In conclusion, GoOutdoors.co.uk is a reliable and reputable online retailer that offers a wide range of outdoor products at competitive prices. With a user-friendly website, excellent customer service, and a commitment to quality, it has become a popular choice for outdoor enthusiasts in the UK. While some customers have experienced minor issues with returns and exchanges, the overall positive reputation, product selection, and value for money make GoOutdoors.co.uk a go-to destination for all outdoor adventure needs.