Users Voice for Gopuff

65% users rated Terrible
2% users rated Poor
1% users rated Average
1% users rated Very Good
32% users rated Excellent
Pie Chart Review Representation for Gopuff
Gopuff Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.5 2.4 2.2 4.5 4.5 4.4
Oct 2022 3.1 2.6 1.4 3.6 4.7 4.4
Nov 2022 1.6 4 1.1 4.4 4.2 2.7
Dec 2022 5 5 5 5 5 5
Mar 2023 1.9 2.6 1.3 4.1 3.3 4.6
Line Chart for Rating of peer stores

gopuff.com

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dhgate.com

greenmangaming.com

patpat.com

priceline.com

Detailed Gopuff Review by

Introduction

Gopuff.com is a convenience delivery service with a mission to bring customers anything on demand. They offer over 2,500 products which ranges from household staples like snacks, drinks, cleaning supplies, and baby essentials to wellness items and other up-to-the-minute essentials. Gopuff.com boasts of delivering items quicker than any other convenience store. All items can be easily ordered and delivered within minutes, thanks to their fully stocked local facilities and quick delivery services.

Pros and Cons

Pros:
  • Fast and efficient delivery service within minutes of placing an order
  • Offers a vast array of products, including household items, baby essentials, snacks, and more, for customers to choose from
  • Easy to navigate user-friendly website, and mobile app
  • No minimum order required for deliveries
  • 24/7 availability
Cons:
  • Delivery fees can be high for certain orders
  • Availability in certain cities and states is limited
  • There may be occasional delays in delivery based on high-volume orders, traffic, weather or other factors

User Experience

Gopuff.com is optimized for users to make quick and easy purchases, with effortless navigation and an intuitive website design. Their mobile app is also available for users to download, making the process of ordering and tracking deliveries simple and convenient. The site has an excellent search function to browse through products effectively. The inventory is always up to date so customers can find products precisely what they need, and track the progress of their orders with ease.

Pricing and Value for Money

Gopuff.com tends to have slightly higher prices on certain products compared to retail stores, however the 24/7 availability, convenience, and hassle-free delivery make it worth the money for many people. Regular customers can take advantage of the rewards program, which offers points for each purchase that can eventually be redeemed for credits to use on future orders.

Alternatives

Other popular delivery services such as Instacart, Postmates, and Shipt are alternatives to Gopuff.com but lack the "quick and easy" service that Gopuff.com provides. While they may offer larger selections of groceries or household staples, the delivery process can take longer and fees are often higher.

Customer Service

Gopuff.com has a live chat feature available on their website for customer service inquiries, and there is an option to text them from the app for quick assistance. Customers can also contact them via email or phone if needed. Their customer service team is prompt, reliable and always ready to assists with orders and inquiries.

Product Quality and Selection

The products on Gopuff.com are all high-quality and reliable. They collaborate with major brands to provide a broad range of products, including snacks, household essentials, baby products and more. Items ordered are always fresh, and they have no limit to how much or how little customers want to order.

Website Usability

The website has an easy-to-use design which facilitates quick orders with just a few clicks. The site is very responsive and loads quickly, and it's also easy to browse and search the inventory. They feature a user-friendly interface which makes it ideal both for desktop and mobile users.

Returns and Exchanges

Gopuff.com has a customer-friendly return policy. If a product is defective or undesirable, it can be returned without issue for a full refund. Customers need to raise an issue on the app or web-based platform within 24 hours of the delivery .

Promotions and Discounts

Gopuff.com has a generous loyalty program. Love Reward members can earn points and redeem them for credits to get discounts on future orders. They also offer free delivery on the first order for new customers, and discounts on certain holidays or special promotion events.

Reputation

Gopuff.com has a reputation for providing excellent customer service and efficient delivery. They place the needs of their customers first ensuring prompt delivery and hassle-free transactions. They also have an impressive 4.5-star rating on Trustpilot, which stands as a testament to their quality of service.

Payment Options

Gopuff.com accepts most major credit cards, including Visa, Mastercard, Discover, and American Express, as well as Apple Pay and PayPal. Payments are processed securely and safely.

Loyalty Programs

Gopuff.com allows customers to enroll in their loyalty program and earn points every time they spend with them. The best part about the program is that customers can earn points on all purchases, regardless of the product category. The points can be redeemed for credits to use towards future purchases.

Customer Reviews

Customer reviews of Gopuff.com are predominantly positive, with most customers praising their fast and efficient delivery, product availability, and customer service. There may be a slight diaspora of reviews on some third-party websites but all in all the reviews are overall positive.

Community Involvement

Gopuff.com has maintained community involvement through the course of the pandemic. Supporting advocacy programs, promoting mask-wearing, and providing pandemic essentials to the communities they operate in.

Shipping and Costs

Gopuff.com operates a delivery model where customers are charged a small flat delivery fee per order, sometimes subject to location. Deliveries take place quickly, depending on the distance and limitations of assets in chambers. Delivery speeds can be subject to delay during high-volume periods, weather, or various other factors.

Gopuff Recent User Reviews

User Rating

5 stars

27

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Reviewer Name: Evans Entwistle Chartered Mana

Review Submission Date: 2022-12-13

Review Title: APPALING
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Review Description: APPALING! Third time in a row that the order failed to deliver yet still took the money. Tonight I managed to reach the driver...yet he could not speak a word of English. THIS FIRM IS A SCAM TO EXTORT MONEY FROM PEOPLE.

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Reviewer Name: Catherine Taha

Review Submission Date: 2022-12-10

Review Title: This is ridiculous promising a delivery…
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Review Description: This is ridiculous promising a delivery within 17 min - and hour later they can’t give you an update on your order - not even an apologetic- just don’t recommend at all shame because I kind of liked the concept but looks like getir at least looks after their customer

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Reviewer Name: Yohan

Review Submission Date: 2022-12-08

Review Title: Order cancelled many times
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Review Description: Order cancelled many times. Bad customer service, phone call customer service has terrible sound quality hardly can understand what they said even changing cs 3x, and takes 5-7 business days to even get feedback.

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Reviewer Name: Sandhya Gulsin

Review Submission Date: 2022-12-07

Review Title: Multiple positive experiences with this app!
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Review Description: Really shocked to see such negative reviews. This delivery app has by far provided the best customer service I have ever received from a food delivery service. Compared to Getir, Ubereats and Deliveroo, from my experience, GoPuff has amazing customer service, when I have had issues with orders they have always gone above and beyond to make it right (even one time when I had made an error). They have pretty good deals compared to some of the other apps in the market and I use the app daily.

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Reviewer Name: Michelle

Review Submission Date: 2022-12-06

Review Title: Lazy driver
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Review Description: Driver marked order as non deliverable at address. This was after they indicated I needed to come out to car to get order cause of “parking in the area”. Street parking was completely open with numerous spots. I have Covid and requested non contact delivery. Never had issue before with delivery at address. don’t use this service.

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Reviewer Name: Naeem

Review Submission Date: 2022-12-06

Review Title: Was actually amazing until now…
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Review Description: This was actually my most used app for groceries and a life saver when you have young children. Reasonable prices and an affordable membership fee of only £1.79 a month for free delivery. All of a sudden the prices of items have gone up A STUPID amount and now fam is almost £6 a month for those crappy rewards?! Cancelled and will not be using it anymore.

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Reviewer Name: Lauren

Review Submission Date: 2022-12-06

Review Title: never again
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Review Description: Delivered to a strip club where I work. Realised my friends name was on the order and said I can show you my ID. To which he replied “no I trust you” he said to me and I quote “well you work here, you can show me what’s underneath, give me a flash - haha just joking” I felt violated. I will never ever ever ever use this company again, absolutely vile behaviour from what looked like a 50 year old man. Dread to think if I delivered somewhere where I lived alone.

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Reviewer Name: Jac

Review Submission Date: 2022-12-05

Review Title: I HAVE HAD NOTHING BUT ISSUES WITH THIS…
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Review Description: I HAVE HAD NOTHING BUT ISSUES WITH THIS COMPANY AS WE SPEAK IVE BEEN ON HOLD FOR 30 minutes!!!!!!WITHOUT ANY WORD BACK! IVE ASKED TO SPEAK TO SOMONE ABOVE A SUPERVISOR,MIND YOU I JUST SPOKE TO SOMEONE FROM CORPORATE A FEW DAYS AGO WHO ASSURED ME THE MISTREATMENT WOULDNT HAPPEN AGAIN! YET HERE WE ARE AND THEY HAVE MY MONEY AND NO EXPLANATION AS TO WHY WHATS HAPPENING IS HAPPENING! I ALREADY WROTE THE BBB!MY NEXT STEP IS GOING TO THE MEDIA BECAUSE THEY NEED TO BE FOUND OUT!

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Reviewer Name: Cheryl

Review Submission Date: 2022-12-05

Review Title: I'm a driver
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Review Description: I'm a driver, like the fact that you can deliver from one location. But recently I noticed other drivers are bringing their pets (dogs, etc) a long. Some of the other platforms would not allow, your orders would be cancel. I would love to order from gopuff but after seeing dogs etc coming along I don't think so.Not sanitary, smell an who knows if they sniff your food.

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Reviewer Name: P P

Review Submission Date: 2022-12-02

Review Title: Meh it was good during the pandemic
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Review Description: Eh they are always out of what I pretty much only buy, particular flavors of dipping tobacco or Lucy products. As a nicotine addict one is often forced to visit terrifying gas stations to get their fix which is one reason I used gopuff or a competitor. One time earlier in the summer the driver took a whiz right into the street after giving me my bag. Gross.

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