Users Voice for Gorgeousshop

21% users rated Terrible
10% users rated Poor
1% users rated Average
1% users rated Very Good
66% users rated Excellent
Pie Chart Review Representation for Gorgeousshop
Gorgeousshop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.8 5 3.7 2.7 4.8
Oct 2022 5 4 1 2.5 5 4.8
Nov 2022 2.5 3.3 5 3 1 4.9
Dec 2022 5 5 5 5 5 5
Mar 2023 3 2.7 2 5 4.9 4.8
Line Chart for Rating of peer stores

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Detailed Gorgeousshop Review by

Introduction

Gorgeousshop.com is a leading online retailer of beauty, makeup, and haircare products in the UK. It was founded in 2007 and has since become an established player in the beauty industry, offering a wide range of premium and affordable brands to its customers.

Pros

• Huge variety of products from well-known brands • Free shipping on orders over £15 • Regular promotions and discounts • Price matching policy • Loyalty program with points and rewards • Informative product descriptions and reviews

Cons

• Limited selection of organic and cruelty-free products • No international shipping • Some products are often out of stock • Website can be slow at times

User Experience

The website is well designed, easy to navigate, and visually appealing. Users can search for products by brand, category, or concern. Each product listing includes a detailed description, ingredients list, and customer reviews, making it easy to make an informed purchase decision.

Pricing and Value for Money

Gorgeousshop.com prices are competitive with other retailers, and they offer a price matching policy. The website also regularly runs promotions and discounts, making it easy to get a good deal on your favourite products.

Alternatives

Some of the alternatives to Gorgeousshop.com include Lookfantastic, Feelunique, and Cult Beauty. These websites offer similar products from a range of brands, but each has its own unique features and pricing policies.

Customer Service

The customer service team at gorgeousshop.com is available via email or phone, and they aim to respond to all queries within 24 hours. They also offer a hassle-free returns and exchanges policy.

Product Quality and Selection

Gorgeousshop.com offers a huge selection of products from well-known brands, including skincare, makeup, haircare, and nails. The quality of products is generally high, and customers can leave reviews and ratings to help others make informed decisions.

Website Usability

The gorgeousshop.com website is easy to use, with clear categories and search functions that make it easy to find what you're looking for. The site can be slow at times, but overall, it's a user-friendly experience.

Returns and Exchanges

Gorgeousshop.com offers a hassle-free returns and exchanges policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Promotions and Discounts

Gorgeousshop.com frequently offers promotions and discounts, including free gifts with purchase and discounts on specific product lines. They also have a loyalty program that rewards customers with points for every purchase.

Reputation

Gorgeousshop.com has a good reputation in the industry, with many positive reviews from satisfied customers. They have been trading since 2007 and have established themselves as a reliable and trusted source for beauty products in the UK.

Payment Options

Gorgeousshop.com accepts payment via major credit and debit cards, PayPal, and Amazon Pay.

Loyalty Programs

Gorgeousshop.com has a loyalty program that rewards customers with points for every purchase. Points can be redeemed for discounts on future purchases.

Customer Reviews

Gorgeousshop.com allows customers to leave reviews and ratings for products, making it easy to see what other shoppers think before making a purchase. The site has many positive reviews, indicating a satisfied customer base.

Community Involvement

Gorgeousshop.com is involved in several charitable initiatives, including supporting cancer research and homelessness charities.

Shipping and Costs

Gorgeousshop.com offers free standard shipping on orders over £15, with charges for smaller orders. Express delivery is available for an additional fee. Shipping is limited to the UK only.

Gorgeousshop Recent User Reviews

User Rating

5 stars

23

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Reviewer Name: Sophie Wyle

Review Submission Date: 2022-12-08

Review Title: Great Company, Easy to Use Website & Super Fast Next Day Delivery - Very Happy!!
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Review Description: Ordered some Feather & Down giftsets from Christmas presents (as well as some other bits) and I got the parcel the next day - super impressed! Great, efficient service and will 100% be ordering from this site in the future.

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Reviewer Name: Dalmaine

Review Submission Date: 2022-12-05

Review Title: These people are scamming everyone
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Review Description: These people are scamming everyone. I ordered an advent calendar and apparently it was lost on delivery. Now their website is down, there's not communication whatsoever on email. The phone number is an answering machine. Absolute joke

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Reviewer Name: Ken Russell

Review Submission Date: 2022-11-10

Review Title: I ordered some hair products on 6th…
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Review Description: I ordered some hair products on 6th November and received the order on 10th November.A query I had was answered to my satisfaction.Marion RussellYork

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Reviewer Name: Kelly Taylor

Review Submission Date: 2022-10-25

Review Title: I wouldn’t even give 1 star
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Review Description: I wouldn’t even give 1 star. They are not a legit company. I bought two items and they posted pictures from personal sites on Etsy stating they were their products. They were crap. They refuse to refund my money. But willing to give me $5 USD. DON’T buy from them. You will be scammed and disappointed

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Reviewer Name: AT

Review Submission Date: 2022-10-05

Review Title: Don’t use this website!!!
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Review Description: Awful. Don’t use this website. Ordered something on this website and delivery says 3-4 days. After 3 weeks nothing and my order still said processing. I emailed them and was told it would be sent within 24 hours. A month and a half later still nothing. Another email sent and they said they were having issues with their warehouse and my product was now out of stock so they refunded me. Seems ridiculous that I had to email twice and wait almost 2 months for them to realise there was a problem with my order.Don’t use this website!!

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Reviewer Name: Unknown

Review Submission Date: 2022-09-25

Review Title: I ordered £191 of Elemis products not…
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Review Description: I ordered £191 of Elemis products not dispatched after 2weeks no one answered the phone sent 2 emails no response until I asked for refund then dispatched unfortunately now using the dreadful evri for deliveries parcel arrived damaged because packaging was dreadful just shoved in a big box flimsy tape all came unstuck Just ordered products again has not arrived because awful evri said I missed the delivery when I was in

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Reviewer Name: Ellen

Review Submission Date: 2022-09-22

Review Title: POOR CUSTOMER SERVICE -ORDER NUMBER 000175631
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Review Description: ORDER NUMBER 000175631I am still waiting for my order to be re dispatched to an alternative address? It has been several weeks since i ordered this product as a gift. I have sent numerous emails to your customer support - who initially were responsive. But , now have not communicated with me when my parcel will be re sent out for delivery. This is a very disappointing and unsatisfactory service and customer experience.

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Reviewer Name: malcolmw

Review Submission Date: 2022-09-20

Review Title: Amazing great experience …
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Review Description: Just ordered and received Redken shampoos. Not only the cheapest company but also ordered yesterday and delivered this afternoon. Amazing and will keep on using. It’s not a one off as I’ve used the company before.

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Reviewer Name: Mrs Brown

Review Submission Date: 2022-07-22

Review Title: Excellent!!!!!
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Review Description: Gorgeous Shop always offer excellent value for money and my experience of dealing with them is a pleasureAlways deliver on time and parcels are always in perfect condition.

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Reviewer Name: Lorraine Hampson

Review Submission Date: 2022-07-15

Review Title: i am very impressed i ordered my first…
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Review Description: i am very impressed i ordered my first hair product this week it arrived With in Two days..It was well packed will be ordering again … lorraine x